Bank Account Being Charged?

BlessedBySanguine

Forss_Davidb16_ESO wrote: »

thilog wrote: »

Christophetes wrote: »

So basically, because I only have about $12 in my bank (I'm between paydays), I'm not going to be able to play the game I ALREADY PAID FOR until next week when I have enough to cover the authorization?

What kind of nonsense is this!?

Same boat, it isn't enough that I've just paid £90 for the imperial version, I now need to transfer money into my card account to pay for a subscription, that won't be taken until next month.. it's a ... joke.. As for "all other mmo's do this" thats bs as well, some do, some don't. I'm subscribed to many, that just add your credit details, they don't try to take money, they just add the details and the following month, they then take the money. That's how it should be. This system is just lazy half assed. You could as easily create and account, allow it to think the money is there then cancel the account and next month when the game tells you you don't have active sub enter a card code or setup the subscription again.

Fortunately. for me at least, early access ends on sunday 12pm, so on monday i can transfer funds to my card, then go through the system to get the game running. Or I could contact support, which will probably take longer. I have 3 codes to enter and nothing i can do until monday.

Here you people go, read before posting this stuff ,please.

ZOS_JessicaFolsom wrote: »

[Update]
We want everyone who purchased ESO to have immediate access to the included 30 days of ESO game time. In the event that you enter your payment information for authorization and the transaction cancels due to lack of funds in your account, please contact our Support Team. We’ll work with you to ensure you have access to your included 30 days of game time.

I did read it. It says my transaction has to be rejected due to lack of funds. It wont be rejected because I have $20 in there so that isn't my issue. My issue is I don't want auto payments I want a prepaid gam card and they don't have them for sell in my area yet. At least not at any of the stores I check with (about six). On top of that, last time they were supposed to give me a refund they took two weeks to return my held funds. Granted, this could be my bank as well, however I do not get paid for a week and I'm not willing to bet I can manage on $5 until then. However, I have a gift card to Best Buy (where I normally buy my cards) for $25 so I would have been good. Second issue is I have TRIED to call. I have been waiting for over 24 hours for a call back. I even called them by redialing a number I had saved when I had issues preordering through their site. I ended up disconnected, something I have voiced before on this thread.

Daviiid_ESO

BlessedBySanguine wrote: »

Forss_Davidb16_ESO wrote: »

thilog wrote: »

Christophetes wrote: »

So basically, because I only have about $12 in my bank (I'm between paydays), I'm not going to be able to play the game I ALREADY PAID FOR until next week when I have enough to cover the authorization?

What kind of nonsense is this!?

Same boat, it isn't enough that I've just paid £90 for the imperial version, I now need to transfer money into my card account to pay for a subscription, that won't be taken until next month.. it's a ... joke.. As for "all other mmo's do this" thats bs as well, some do, some don't. I'm subscribed to many, that just add your credit details, they don't try to take money, they just add the details and the following month, they then take the money. That's how it should be. This system is just lazy half assed. You could as easily create and account, allow it to think the money is there then cancel the account and next month when the game tells you you don't have active sub enter a card code or setup the subscription again.

Fortunately. for me at least, early access ends on sunday 12pm, so on monday i can transfer funds to my card, then go through the system to get the game running. Or I could contact support, which will probably take longer. I have 3 codes to enter and nothing i can do until monday.

Here you people go, read before posting this stuff ,please.

ZOS_JessicaFolsom wrote: »

[Update]
We want everyone who purchased ESO to have immediate access to the included 30 days of ESO game time. In the event that you enter your payment information for authorization and the transaction cancels due to lack of funds in your account, please contact our Support Team. We’ll work with you to ensure you have access to your included 30 days of game time.

I did read it. It says my transaction has to be rejected due to lack of funds. It wont be rejected because I have $20 in there so that isn't my issue. My issue is I don't want auto payments I want a prepaid gam card and they don't have them for sell in my area yet. At least not at any of the stores I check with (about six). On top of that, last time they were supposed to give me a refund they took two weeks to return my held funds. Granted, this could be my bank as well, however I do not get paid for a week and I'm not willing to bet I can manage on $5 until then. However, I have a gift card to Best Buy (where I normally buy my cards) for $25 so I would have been good. Second issue is I have TRIED to call. I have been waiting for over 24 hours for a call back. I even called them by redialing a number I had saved when I had issues preordering through their site. I ended up disconnected, something I have voiced before on this thread.

Well, I was talking to the quoted person, and the person he quoted.

You dont have to set it to auto payments. If you set a subscription for 1 month, it will authorize, the bank will put your money on hold for a short period of time, then the money will be released from hold (since it's an authorization, it's mostly internal.) So you're not paying for the second month in advance, it's simply an authorization. It's not about refunding since the money will never arrive at Zenimax, they're not sending it back. The money is put on hold in your bank account(pending transaction.)

Ojustaboo

Maestro_Sartori wrote: »

Good lord, whats the problem. I entered the code last night picked a sub, got a pending on my CC, and today theres no pending and no charges.

Its just a temp charge not a permanent one lol

And those wanting to play with gaming cards that don't have credit cards?

Ojustaboo

Forss_Davidb16_ESO wrote: »

I'm not from the US, I live in Europe, and it feels very common that everyone has a card here. Of course it differs from countries, and I have no idea where you live.

I'm from England and while credit cards are very common I still know loads of people without them. Some EU countries they are quite a rare thing.

The wording saying we need credit cards to play would be interpreted by the vast majority of people to mean the following.

You are buying an online game that requires a subscription , but it comes with 30 days already included, after that you will need credit card or time card to continue playing.

That is the common sense interpretation of what they say, and after what their head of marketing said that been said numerous times in this post, but I will repeat it below, that even more backs up the common sense interpretation

“If you don’t like the game, of course you’re not subscribing to it,” says Hines. “You get the game, you get your first month without having to pay for a subscription to see ‘is this thing a thing I like’? If your approach that you want to take is that, for example, you love Skyrim, you played it for 125 hours, but after three or four weeks you were done, then you can do the exact same thing in Elder Scrolls Online.”

“You can buy it, play the hell out of it for four weeks and go ‘Eh! I’m done. I did everything I wanted to do, I did a bunch of single-player stuff, I did a bunch of PVP, and now I’m out.’ Then you’re out. The subscription is irrelevant. The initial purchase is exactly the same as any other PC game because you don’t have to pay for the subscription until your 30 days is up.”

strongy_p

Ojustaboo wrote: »

It is against EU law to temporarily take charges without informing us of it in the first place, and the zenimax post at the beginning of this thread is not good enough, when it says 0.00 when you sign up, it needs to be there. But again providing no one is left out of pocket should they receive bank charges, and the company fixes it, no action would be taken against them.

if they are charging people VAT then they must be registered which means they have a HQ in Europe somewhere which would make them liable.

according to their job page theirs a Zenimax Online Ireland btw.

Ojustaboo

Acuvis wrote: »

Buy game time card and it will solve the problem of the game activation and explorers game pack activation. That is what I did ...
Players see you in the game, have fun!

No it wont your missing the point.

Many people want to play for the 30 days they have paid for and at that point decide whether they think it's worth continuing to play.

Your way, you are paying for another 30 days (60 in total including 30 days that came with the game) before you even start

Daviiid_ESO

Ojustaboo wrote: »

Maestro_Sartori wrote: »

Good lord, whats the problem. I entered the code last night picked a sub, got a pending on my CC, and today theres no pending and no charges.

Its just a temp charge not a permanent one lol

And those wanting to play with gaming cards that don't have credit cards?

Can still use their credit cards to authorize, since you wont be paying with it. Just cancel the subscription after. The money will be put on hold, authorized, then released. No money will go to Zenimax during authorization. If you don't cancel the subscription you will be charged when your free time is up.

Goibot

Bethesda’s Global VP of Marketing and PR, Pete Hines

“You can buy it, play the hell out of it for four weeks and go ‘Eh! I’m done. I did everything I wanted to do, I did a bunch of single-player stuff, I did a bunch of PVP, and now I’m out.’ Then you’re out. The subscription is irrelevant. The initial purchase is exactly the same as any other PC game because you don’t have to pay for the subscription until your 30 days is up.”

Either Mr. Hines is seriously out of the loop or ZoS has really gone against his stated wishes.

There should be no subscription required to play through the 30 days that came with the game purchase.

Daviiid_ESO

Goibot wrote: »

Bethesda’s Global VP of Marketing and PR, Pete Hines

“You can buy it, play the hell out of it for four weeks and go ‘Eh! I’m done. I did everything I wanted to do, I did a bunch of single-player stuff, I did a bunch of PVP, and now I’m out.’ Then you’re out. The subscription is irrelevant. The initial purchase is exactly the same as any other PC game because you don’t have to pay for the subscription until your 30 days is up.”

Either Mr. Hines is seriously out of the loop or ZoS has really gone against his stated wishes.

There should be no subscription required to play through the 30 days that came with the game purchase.

There isn't, read my post right before yours, hell, the first post on this thread. Only an authorization is required, not an actual subscription. Just cancel it right after the authorization.

deef85b16_ESO

Maestro_Sartori wrote: »

Anybody see any charges on here?

And your point @Maestro_Sartori ?
Because they did charge me


Do you need to see my 59 days left / bankaccount screenshot also ?

I have no other option than to pay through iDeal, because they don't accept paypal without a CC, even when I have € 43,- on my paypal account.

Jessabella

Add me to the list, sorta. I currently have 3 pending charges for ESO on my bank account. Yes I know they will drop, but I only bought 1 sub, so at the very least I should have 1 charge.

I am very concerned the amount of all 3 pending charges will cause my rent check to bounce if they do not drop off in a few hours. A bounced check means rent can only be paid with a 5$ cashiers check from here on out.

SO pretty please ESO fix this before I am doomed to a future of paying an extra 5$ a month for rent due just because I want to play ESO! :P

Daviiid_ESO

deef85b16_ESO wrote: »

Maestro_Sartori wrote: »

Anybody see any charges on here?

And your point @Maestro_Sartori ?
Because they did charge me


Do you need to see my 59 days left / bankaccount screenshot also ?

I have no other option than to pay through iDeal, because they don't accept paypal without a CC, even when I have € 43,- on my paypal account.

That's because iDeal is a one time payment, and not a subscription. It's like a game card, I think you know this.

A paypal account without a linked CC isn't a valid payment method then. They probably have a reason for that. AFAIK you can't use an unverified/unlinked paypal account on b.net either. So there's more to it than "no we dont like paypal=)=)=)=)"

BlessedBySanguine

For those asking about pre-paid time cards here is the response I just recieved:

Helping you is our passion!

We will assume your issue has been resolved if we do not hear from you within 120 hours.

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!
Subject
You list pre paid game cards as an option but no store I have been to will get t...

Response By Email (Michael) (04/05/2014 02:43 PM)
Greetings!

Thank you for contacting The Elder Scrolls Online Team.

You can either use a credit card OR you can get a pre-paid visa/mastercard from a local retail store. These prepaid cards work just as well and can be used without issue. You will not lose your characters or your free subscription time. The actuall free subscription wont kick in until you purchase one of the subscription options. Think of it as a buy one get one free. You wont actually get charged for the one month until may. It may show up as a charge from your bank, but it is actually only a pending charge.

Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online Team
Customer By CSS Web (Janice Chitty) (04/05/2014 01:28 AM)
You list pre paid game cards as an option but no store I have been to will get them in for another week or two. Does that mean I have to enter a credit card even though that isn't how I want to be billed? Will I lose my characters if I wait or miss the deadline by a couple days? This my fourth attempt at a call in the past twelve hours.
Question Reference # 140405-003034
Date Created: 04/05/2014 01:28 AM
Date Last Updated: 04/05/2014 02:43 PM
Status: Waiting

Edit - Added the bold myself. But that part really stood out to me.

Gadamlub14_ESO

thats a crock of BS, ZoE needs to get their story strait.
we hear one thing from the actual executives of the game, another from the PR people here on the forums, and again something different from CS.

Igax

cazlonb16_ESO wrote: »

Rhoric wrote: »

All sub based games require you to enter a subscription plan prior to receiving your free 30 days.

No, most MMOs do not actually, or did not when they still were subscription based games anyway.

Yes they did... All the way back to meridian 59.

Gunner59

Signex wrote: »

Christophetes wrote: »

So basically, because I only have about $12 in my bank (I'm between paydays), I'm not going to be able to play the game I ALREADY PAID FOR until next week when I have enough to cover the authorization?

What kind of nonsense is this!?

Yea i'm in the same boat, this is ridicilous.

Same here I don't even have $12 in my account and won't until May 1st...I still expect to be able to play for the 30 days I have paid for and because this game is solo unfriendly I do not plan on subscribing but want to play out the 30 days I have. If not I want a full refund for the IE I purchased.

Cormoran

It looks like Kotaku has cottoned on to the situation: http://kotaku.com/players-upset-over-the-elder-scrolls-onlines-subscript-1559139938

Ojustaboo

Forss_Davidb16_ESO wrote: »

Ojustaboo wrote: »

Maestro_Sartori wrote: »

Good lord, whats the problem. I entered the code last night picked a sub, got a pending on my CC, and today theres no pending and no charges.

Its just a temp charge not a permanent one lol

And those wanting to play with gaming cards that don't have credit cards?

Can still use their credit cards to authorize, since you wont be paying with it. Just cancel the subscription after. The money will be put on hold, authorized, then released. No money will go to Zenimax during authorization. If you don't cancel the subscription you will be charged when your free time is up.

Did you read where I said "that don't have credit cards"

TirielsWhisper

MercyKilling wrote: »

And this sums up everyone that's griping about this:

"I can't actually come up with any valid or logical opposing points, so I'm going to accuse everyone of being a whiny brat to shut them up."

deef85b16_ESO

A quote from Kotaku.com
``Working retail, I can tell A LOT of people returned the game, or changed their mind after explaining this. Also, since most people in the Netherlands have debitcards, they have to buy a timecard, which only come in two month versions.

*** Bethesda for this, seriously.``

jaschacasadiob16_ESO

Cormoran wrote: »

It looks like Kotaku has cottoned on to the situation: http://kotaku.com/players-upset-over-the-elder-scrolls-onlines-subscript-1559139938

I have seen several other articles out there, reporting what's happening. What they do not tell is the fact that once you create a subscription plan, your 30 days become 29 immediately, so that, even if you cancel it, you still violate the ToS where they say you must notify them at least 30 days in advance (and they have the right to charge you).

What surprises me is that, while I understand it's weekend and everyone deserves some rest, they have just launched the game worldwide and no one of CC/PR is there trying to fix things. Their email inboxes will be damn full on Monday... eheh

Bansheedragon

quote="RipVanWinkleX;547243"]

WylieCoyote1511 wrote: »

Not sure what people are on about.

But I've not set up any payment methods, or subscription plan and it says I have 30 days remaining?

It's because you had beta access and used an early access code. So your account works BUT (serious but) --

What's a load of total BS is:

Because I had access to the beta, my account works in game and I have some imperial edition perks, but in order to put in the required code for the rest of them and the explorer pack, it's trying to force me to put in a credit card, saying it will charge the amount but I'll get it back if I cancel before the recurrence date...

This is such a blatant cash grab it's not funny. Now I'm seriously thinking about doing a charge back because I've lost what little faith I had in this game. Holding my purchased benefits ransom for a *** credit card...

[/quote]

I'm sorry but you are wrong.
Beta Access and Early Access are not they keys here.
I had Beta and early access, and I purchased the boxed Imperial Edition.
I was forced to set up a subscription plan, and they charged me for the full month before they let me play the game.

I think I know where the difference is.
I think @WylieCoyote1511 bought the game directly from Zenimax(ESO Store), thats how you avoid that issue because the game is automatically activated.
I talked to a few guild mates and those that did not encounter this payment issue had all bought it from the ESO Store.

@WylieCoyote1511‌ Am I right in assuming that you bought the game directly from Zenimax(ESO Store)?

Gunner59

It should be like Paypal's preauth. They DEPOSIT .02 into your account to verify its legit.

Also for everyday they hold your funds until they release them they accrue interest on your money; times that by a few hundred thousand and they make out like the bandits they are.

Lastly the whole problem is some people do not have the funds in the bank to begin with. So in order for me to not be overdrawn I will have to not play until I do.

Given the choices it not to hard to decide not to play the game and demand a full refund for the IE I purchased.

jaschacasadiob16_ESO

Gunner59 wrote: »

Lastly the whole problem is some people do not have the funds in the bank to begin with. So in order for me to not be overdrawn I will have to not play until I do.

Gunner, not having funds in your bank is one of the problems. Honestly, I agree with those that say that if you don't have enough fund for a month of subscription, then maybe you should rethink about playing a game, but that's a different story.

The REAL problems are:
1. You are not allowed to use a service you paid for, unless you show them you can pay for it the next month.
2. As the ToS state, you must notify ZeniMax at least 30 days in advance if you plan to cancel your subscription. When you set up a sub plan, the days you have already paid for immediately start counting, so that you can't tell them I don't want to play/pay next month.

I don't have problem paying a year all at once. I just want to be free to decide IF and WHEN to subscribe. Mainly, people want to use the service they have paid for already.

Bansheedragon

dysphorya wrote: »

Here's a (possibly) different shade of problems around this billing issue. First, here's my communication with Zenimax support:

Response By Email (Albert) (04/04/2014 11:43 PM)

Greetings dysphorya,

Thank you for contacting the Elder Scrolls Online team. If you are unable to enter the codes that came with your retail copy make sure you have setup the billing & subscription method first. After this has been done you will be able to redeem your codes.

Thank you for your continued interest and support!

Warm Regards,

The Elder Scrolls Online Team

---

Customer By CSS Web (dysphorya) (04/04/2014 11:37 PM)

I received my physical copy of the Standard Edition today, and I am attempting to redeem my Explorer's Pack Code from the package. When I enter it into my account through the "Redeem Code" function, I get an error that the code "Requires Elder Scrolls Online." I already have ESO installed -- I updated my beta install and have been playing all throughout early access after redeeming my Early Access Code. Am I doing something wrong?

I don't want my credit card information stored on Zenimax servers. I want to use a Gametime Card instead. So far, I've not been able to track down a Gametime Card (I'm making a wider sweep to other GameStops and BestBuys today). Since I can't get my Explorer's Pack code entered until the billing information is supplied, I'm now (possibly) at risk of losing my preorder bonuses.

I've been trying to read through all the posts to see whether having a physical preorder with its printed codes is enough to ensure the preorder bonuses will still be redeemable once I get my Gametime Card entered (since these were preorder codes already purchased and in my possession), but it isn't clear to me. Are the preorder codes only valid for entry during the grace period? My sincerest sympathies for everybody who still hasn't gotten their physical preorders -- they're in an even worse position.

The root of the billing part of this issue is this: since they require billing information at the start of 30 days of free game time, anyone wanting to use a Gametime Card IS feeling a sub-related, lighter wallet at the start. Even though Zenimax doesn't take my Gametime Card $30 until after my thirty days are up, I still have to cough up the $30 thirty days early. It might not be a hardship for some of us, but it's still misleading and an irritating additional expense on top of the preorder cost.

I got the boxed Imperial Edition.
It contained 3 codes.
1. Game activation
2. Imperial Edition exclusive code
3. Explorers pack code

Since you got the standard Edition, I suggest you check your pack to see if there is an extra code for the explorers pack which is the pre-order bonus.

I do not know if whether or not the code can be used later, but I would be surprised if you could not apply it later.

Sometimes I get the impression that the CSR at Zenimax dont take the time to read the tickets they get.

I contacted Zenimax and asked if there was a grace period for adding the game code.
I explained to them that I thought I would not get my pack until the 10th.
The response I got was, that they could not change the time the shipping carrier takes, but no response to my question about a grace period.

While not something they must do, a grace period is something that is quite common to allow for people to get their packs before locking them out.
And its something that would have benefited them, if not for this incredible screw up with the payments and required subscriptions.

Bansheedragon

Maestro_Sartori wrote: »

Good lord, whats the problem. I entered the code last night picked a sub, got a pending on my CC, and today theres no pending and no charges.

Its just a temp charge not a permanent one lol

It seems that this message dont get through to some people.

The problem is that many people DO NOT have the money to pay for that right now, as stated in a couple posts just above yours, there are people who dont have money until the middle or end of next week.

And what about those people who does not have a Credit or Debit Card?
They cannot get their free 30 days because if the do not set up a sub plan they will not get their free 30 days.

Its not the money that are the problem, its the principle and the fact that you get locked out of your free 30 days if you dont set up a subscription.
And there are currently no game time cards available anywhere either so thats not an option either.

Fahey

Cormoran wrote: »

It looks like Kotaku has cottoned on to the situation: http://kotaku.com/players-upset-over-the-elder-scrolls-onlines-subscript-1559139938

Yeah, but Kotaku are a bunch of hacks.

Bansheedragon

Acuvis wrote: »

Buy game time card and it will solve the problem of the game activation and explorers game pack activation. That is what I did ...
Players see you in the game, have fun!

Some questions to you here.

1. Where did you buy your gametime card?
From what I have seen of posts on the forums here, nobody has been able to get a hold of any game time card yet, and when asking about them at various retailers, they are told they do not get them for another couple weeks.

2. Why should people pay for and use a game time card for another 60 days of gametime, if they dont even know if they will be playing beyond the first 30 days?

Some people might just want to play the first 30 days and no more, and as such should not be forced to pay extra just to get the free 30 days they already paid for.

Daviiid_ESO

BlessedBySanguine wrote: »

For those asking about pre-paid time cards here is the response I just recieved:

Helping you is our passion!

We will assume your issue has been resolved if we do not hear from you within 120 hours.

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!
Subject
You list pre paid game cards as an option but no store I have been to will get t...

Response By Email (Michael) (04/05/2014 02:43 PM)
Greetings!

Thank you for contacting The Elder Scrolls Online Team.

You can either use a credit card OR you can get a pre-paid visa/mastercard from a local retail store. These prepaid cards work just as well and can be used without issue. You will not lose your characters or your free subscription time. The actuall free subscription wont kick in until you purchase one of the subscription options. Think of it as a buy one get one free. You wont actually get charged for the one month until may. It may show up as a charge from your bank, but it is actually only a pending charge.

Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online Team
Customer By CSS Web (Janice Chitty) (04/05/2014 01:28 AM)
You list pre paid game cards as an option but no store I have been to will get them in for another week or two. Does that mean I have to enter a credit card even though that isn't how I want to be billed? Will I lose my characters if I wait or miss the deadline by a couple days? This my fourth attempt at a call in the past twelve hours.
Question Reference # 140405-003034
Date Created: 04/05/2014 01:28 AM
Date Last Updated: 04/05/2014 02:43 PM
Status: Waiting

Edit - Added the bold myself. But that part really stood out to me.

If you cancel the subscription BEFORE MAY it won't cost you anything. There.

Xryeth

i played FFXIV - WoW - Aion and they did not ask for Credit Card info nor any of this BS, i live in Egypt 80 euro+ is too much here but thats k i bought the game and i was planning when i get paid to buy Game Time Card "can't find any of em yet amazon say till 22 of april?" but i thought that was alright cause i had "Free 30 days" that costed me 80 euro, now i have to pay or authorize or do some stupid process that i CANNOT do at this moment to enjoy the FREE 30 days? what nonsense is this i'm pretty close to just refunding my game.