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https://forums.elderscrollsonline.com/en/discussion/668861

Bank Account Being Charged?

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  • Daviiid_ESO
    Daviiid_ESO
    ✭✭✭
    Ojustaboo wrote: »
    Forss_Davidb16_ESO wrote: »
    Ojustaboo wrote: »
    Maestro_Sartori wrote: »
    Good lord, whats the problem. I entered the code last night picked a sub, got a pending on my CC, and today theres no pending and no charges.

    Its just a temp charge not a permanent one lol

    And those wanting to play with gaming cards that don't have credit cards?

    Can still use their credit cards to authorize, since you wont be paying with it. Just cancel the subscription after. The money will be put on hold, authorized, then released. No money will go to Zenimax during authorization. If you don't cancel the subscription you will be charged when your free time is up.

    Did you read where I said "that don't have credit cards"

    Yes, Use a pre-paid one as mentioned before then. It clearly states that a valid payment method is required.
  • Bansheedragon
    Bansheedragon
    ✭✭✭
    Forss_Davidb16_ESO wrote: »
    thilog wrote: »
    Christophetes wrote: »
    So basically, because I only have about $12 in my bank (I'm between paydays), I'm not going to be able to play the game I ALREADY PAID FOR until next week when I have enough to cover the authorization?

    What kind of nonsense is this!?

    Same boat, it isn't enough that I've just paid £90 for the imperial version, I now need to transfer money into my card account to pay for a subscription, that won't be taken until next month.. it's a ... joke.. As for "all other mmo's do this" thats bs as well, some do, some don't. I'm subscribed to many, that just add your credit details, they don't try to take money, they just add the details and the following month, they then take the money. That's how it should be. This system is just lazy half assed. You could as easily create and account, allow it to think the money is there then cancel the account and next month when the game tells you you don't have active sub enter a card code or setup the subscription again.

    Fortunately. for me at least, early access ends on sunday 12pm, so on monday i can transfer funds to my card, then go through the system to get the game running. Or I could contact support, which will probably take longer. I have 3 codes to enter and nothing i can do until monday.

    Here you people go, read before posting this stuff, please. And you're not paying for a sub in advance(of the free month), it's a flawed authorization system. It'll put the money on hold for a bit then release it shortly after.
    ZOS_JessicaFolsom wrote: »
    [Update]
    We want everyone who purchased ESO to have immediate access to the included 30 days of ESO game time. In the event that you enter your payment information for authorization and the transaction cancels due to lack of funds in your account, please contact our Support Team. We’ll work with you to ensure you have access to your included 30 days of game time.

    I guess you missed the post about how the CSR just said they could not do anything about it unless you paid up front.
    Flametyn wrote: »
    i got called, support says i can't do nothing if i don't pay the 13€ with my PayPal account, so the part were you said "if authorization didn't work due the lack of founds our support will provide you assistance in order to give you access to your 30 days of play" is totally a lie... @ZOS_JessicaFolsom

    What they say and what they do are 2 very different things.
    And its what they do, and are not saying that have people so raving mad here.
  • Daviiid_ESO
    Daviiid_ESO
    ✭✭✭
    Gunner59 wrote: »
    Signex wrote: »
    Christophetes wrote: »
    So basically, because I only have about $12 in my bank (I'm between paydays), I'm not going to be able to play the game I ALREADY PAID FOR until next week when I have enough to cover the authorization?

    What kind of nonsense is this!?

    Yea i'm in the same boat, this is ridicilous.

    Same here I don't even have $12 in my account and won't until May 1st...I still expect to be able to play for the 30 days I have paid for and because this game is solo unfriendly I do not plan on subscribing but want to play out the 30 days I have. If not I want a full refund for the IE I purchased.

    Not sure if you have an inability to read, but try reading the first post of the thread. They activate the 30 days if your bank cant handle the authorization, contact support.
    Edited by Daviiid_ESO on April 5, 2014 10:13PM
  • Bansheedragon
    Bansheedragon
    ✭✭✭
    Forss_Davidb16_ESO wrote: »
    Ojustaboo wrote: »
    Maestro_Sartori wrote: »
    Good lord, whats the problem. I entered the code last night picked a sub, got a pending on my CC, and today theres no pending and no charges.

    Its just a temp charge not a permanent one lol

    And those wanting to play with gaming cards that don't have credit cards?

    Can still use their credit cards to authorize, since you wont be paying with it. Just cancel the subscription after. The money will be put on hold, authorized, then released. No money will go to Zenimax during authorization. If you don't cancel the subscription you will be charged when your free time is up.

    You completely missed the question.
    How can a person use a Credit Card to authorize payment, when they do not have a credit card?
  • Daviiid_ESO
    Daviiid_ESO
    ✭✭✭
    Bansheedragon wrote: »
    Forss_Davidb16_ESO wrote: »
    thilog wrote: »
    Christophetes wrote: »
    So basically, because I only have about $12 in my bank (I'm between paydays), I'm not going to be able to play the game I ALREADY PAID FOR until next week when I have enough to cover the authorization?

    What kind of nonsense is this!?

    Same boat, it isn't enough that I've just paid £90 for the imperial version, I now need to transfer money into my card account to pay for a subscription, that won't be taken until next month.. it's a ... joke.. As for "all other mmo's do this" thats bs as well, some do, some don't. I'm subscribed to many, that just add your credit details, they don't try to take money, they just add the details and the following month, they then take the money. That's how it should be. This system is just lazy half assed. You could as easily create and account, allow it to think the money is there then cancel the account and next month when the game tells you you don't have active sub enter a card code or setup the subscription again.

    Fortunately. for me at least, early access ends on sunday 12pm, so on monday i can transfer funds to my card, then go through the system to get the game running. Or I could contact support, which will probably take longer. I have 3 codes to enter and nothing i can do until monday.

    Here you people go, read before posting this stuff, please. And you're not paying for a sub in advance(of the free month), it's a flawed authorization system. It'll put the money on hold for a bit then release it shortly after.
    ZOS_JessicaFolsom wrote: »
    [Update]
    We want everyone who purchased ESO to have immediate access to the included 30 days of ESO game time. In the event that you enter your payment information for authorization and the transaction cancels due to lack of funds in your account, please contact our Support Team. We’ll work with you to ensure you have access to your included 30 days of game time.

    I guess you missed the post about how the CSR just said they could not do anything about it unless you paid up front.

    Then it must be a lack of communication between Higher-ups and CS, try again and see if you get someone who has been notified.
  • RipVanWinkleX
    RipVanWinkleX
    ✭
    Forss_Davidb16_ESO wrote: »
    BlessedBySanguine wrote: »
    For those asking about pre-paid time cards here is the response I just recieved:

    Helping you is our passion!

    We will assume your issue has been resolved if we do not hear from you within 120 hours.

    If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!
    Subject
    You list pre paid game cards as an option but no store I have been to will get t...

    Response By Email (Michael) (04/05/2014 02:43 PM)
    Greetings!

    Thank you for contacting The Elder Scrolls Online Team.

    You can either use a credit card OR you can get a pre-paid visa/mastercard from a local retail store. These prepaid cards work just as well and can be used without issue. You will not lose your characters or your free subscription time. The actuall free subscription wont kick in until you purchase one of the subscription options. Think of it as a buy one get one free. You wont actually get charged for the one month until may. It may show up as a charge from your bank, but it is actually only a pending charge.

    Thank you for your continued interest and support!

    Warm Regards,
    The Elder Scrolls Online Team
    Customer By CSS Web (Janice Chitty) (04/05/2014 01:28 AM)
    You list pre paid game cards as an option but no store I have been to will get them in for another week or two. Does that mean I have to enter a credit card even though that isn't how I want to be billed? Will I lose my characters if I wait or miss the deadline by a couple days? This my fourth attempt at a call in the past twelve hours.
    Question Reference # 140405-003034
    Date Created: 04/05/2014 01:28 AM
    Date Last Updated: 04/05/2014 02:43 PM
    Status: Waiting

    Edit - Added the bold myself. But that part really stood out to me.

    If you cancel the subscription BEFORE MAY it won't cost you anything. There.

    No, in the ToS it will charge you unless you cancel 30 days prior. So even if you say to no longer charge you, they will still charge you for the next mouth.
  • petikozmyeb17_ESO
    petikozmyeb17_ESO
    ✭✭
    My problem with this thing is my credit card is not suitable to pay online. Gamecards will only available at 18th. in my country so i can't play for two weeks... I stopped playing WoW because of ESO and im starting to regret it...
    Edited by petikozmyeb17_ESO on April 5, 2014 10:22PM
  • Daviiid_ESO
    Daviiid_ESO
    ✭✭✭
    Bansheedragon wrote: »
    Forss_Davidb16_ESO wrote: »
    Ojustaboo wrote: »
    Maestro_Sartori wrote: »
    Good lord, whats the problem. I entered the code last night picked a sub, got a pending on my CC, and today theres no pending and no charges.

    Its just a temp charge not a permanent one lol

    And those wanting to play with gaming cards that don't have credit cards?

    Can still use their credit cards to authorize, since you wont be paying with it. Just cancel the subscription after. The money will be put on hold, authorized, then released. No money will go to Zenimax during authorization. If you don't cancel the subscription you will be charged when your free time is up.

    You completely missed the question.
    How can a person use a Credit Card to authorize payment, when they do not have a credit card?

    Well, I've answered this several times in this thread already.

    A, get someone to do it for you (parents, good friend etc. (the money will be held for a short period of time, but shouldn't be a problem))

    B, One of those pre-filled cards

    C, Game cards (sure, take this one out, since people seem to hate those)

    D, try to find an alternative solution with support

    E, it clearly states that a valid payment method is required when you purchase the game.
    Edited by Daviiid_ESO on April 5, 2014 10:17PM
  • jaschacasadiob16_ESO
    jaschacasadiob16_ESO
    ✭✭✭✭✭
    Forss_Davidb16_ESO wrote: »
    They activate the 30 days if your bank cant handle the authorization, contact support.
    Shouldn't then they simply activate already the whole world who already paid those 30 days? THAT's the point.
    "Yesterday while searching a barrel in vVoM I found a lemon. Best drop of the whole run."

    Protect the weak. Heal the sick.
    Treasure the gifts of friendship. Seek joy and inspiration in the mysteries of love.
    Honor the Earth, its creatures, and the spirits. Use Nature's gifts wisely. Respect her power. Fear her fury.
  • Daviiid_ESO
    Daviiid_ESO
    ✭✭✭
    RipVanWinkleX wrote: »
    Forss_Davidb16_ESO wrote: »
    BlessedBySanguine wrote: »
    For those asking about pre-paid time cards here is the response I just recieved:

    Helping you is our passion!

    We will assume your issue has been resolved if we do not hear from you within 120 hours.

    If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!
    Subject
    You list pre paid game cards as an option but no store I have been to will get t...

    Response By Email (Michael) (04/05/2014 02:43 PM)
    Greetings!

    Thank you for contacting The Elder Scrolls Online Team.

    You can either use a credit card OR you can get a pre-paid visa/mastercard from a local retail store. These prepaid cards work just as well and can be used without issue. You will not lose your characters or your free subscription time. The actuall free subscription wont kick in until you purchase one of the subscription options. Think of it as a buy one get one free. You wont actually get charged for the one month until may. It may show up as a charge from your bank, but it is actually only a pending charge.

    Thank you for your continued interest and support!

    Warm Regards,
    The Elder Scrolls Online Team
    Customer By CSS Web (Janice Chitty) (04/05/2014 01:28 AM)
    You list pre paid game cards as an option but no store I have been to will get them in for another week or two. Does that mean I have to enter a credit card even though that isn't how I want to be billed? Will I lose my characters if I wait or miss the deadline by a couple days? This my fourth attempt at a call in the past twelve hours.
    Question Reference # 140405-003034
    Date Created: 04/05/2014 01:28 AM
    Date Last Updated: 04/05/2014 02:43 PM
    Status: Waiting

    Edit - Added the bold myself. But that part really stood out to me.

    If you cancel the subscription BEFORE MAY it won't cost you anything. There.

    No, in the ToS it will charge you unless you cancel 30 days prior. So even if you say to no longer charge you, they will still charge you for the next mouth.

    Cancel it before the subscription wants to be renewed and it should be fine, this has also been said by Zeni-staff afaik. Should be either at the start of the thread or in the middle somewhere.
    jaschacasadiob16_ESO wrote: »
    Forss_Davidb16_ESO wrote: »
    They activate the 30 days if your bank cant handle the authorization, contact support.
    Shouldn't then they simply activate already the whole world who already paid those 30 days? THAT's the point.

    I think there's more to it than that. Could be because of different reasons they want an authorization. A lot of MMOs does this (even WoW back in the day did it.), the difference being it wasn't for the full amount (which is probably a flaw.)

    However it's clearly stated that a valid payment method is required.
    Edited by Daviiid_ESO on April 5, 2014 10:22PM
  • Flametyn
    Flametyn
    ✭✭✭
    Forss_Davidb16_ESO wrote: »
    Gunner59 wrote: »
    Signex wrote: »
    Christophetes wrote: »
    So basically, because I only have about $12 in my bank (I'm between paydays), I'm not going to be able to play the game I ALREADY PAID FOR until next week when I have enough to cover the authorization?

    What kind of nonsense is this!?

    Yea i'm in the same boat, this is ridicilous.

    Same here I don't even have $12 in my account and won't until May 1st...I still expect to be able to play for the 30 days I have paid for and because this game is solo unfriendly I do not plan on subscribing but want to play out the 30 days I have. If not I want a full refund for the IE I purchased.

    Not sure if you have an inability to read, but try reading the first post of the thread. They activate the 30 days if your bank cant handle the authorization, contact support.
    They didn't with me they just said we are sorry there's nothing we can do...
    Edited by Flametyn on April 5, 2014 10:25PM
  • RipVanWinkleX
    RipVanWinkleX
    ✭
    Forss_Davidb16_ESO wrote: »
    RipVanWinkleX wrote: »
    Forss_Davidb16_ESO wrote: »
    BlessedBySanguine wrote: »
    For those asking about pre-paid time cards here is the response I just recieved:

    Helping you is our passion!

    We will assume your issue has been resolved if we do not hear from you within 120 hours.

    If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!
    Subject
    You list pre paid game cards as an option but no store I have been to will get t...

    Response By Email (Michael) (04/05/2014 02:43 PM)
    Greetings!

    Thank you for contacting The Elder Scrolls Online Team.

    You can either use a credit card OR you can get a pre-paid visa/mastercard from a local retail store. These prepaid cards work just as well and can be used without issue. You will not lose your characters or your free subscription time. The actuall free subscription wont kick in until you purchase one of the subscription options. Think of it as a buy one get one free. You wont actually get charged for the one month until may. It may show up as a charge from your bank, but it is actually only a pending charge.

    Thank you for your continued interest and support!

    Warm Regards,
    The Elder Scrolls Online Team
    Customer By CSS Web (Janice Chitty) (04/05/2014 01:28 AM)
    You list pre paid game cards as an option but no store I have been to will get them in for another week or two. Does that mean I have to enter a credit card even though that isn't how I want to be billed? Will I lose my characters if I wait or miss the deadline by a couple days? This my fourth attempt at a call in the past twelve hours.
    Question Reference # 140405-003034
    Date Created: 04/05/2014 01:28 AM
    Date Last Updated: 04/05/2014 02:43 PM
    Status: Waiting

    Edit - Added the bold myself. But that part really stood out to me.

    If you cancel the subscription BEFORE MAY it won't cost you anything. There.

    No, in the ToS it will charge you unless you cancel 30 days prior. So even if you say to no longer charge you, they will still charge you for the next mouth.

    Cancel it before the subscription wants to be renewed and it should be fine, this has also been said by Zeni-staff afaik. Should be either at the start of the thread or in the middle somewhere.
    jaschacasadiob16_ESO wrote: »
    Forss_Davidb16_ESO wrote: »
    They activate the 30 days if your bank cant handle the authorization, contact support.
    Shouldn't then they simply activate already the whole world who already paid those 30 days? THAT's the point.

    I think there's more to it than that. Could be because of different reasons they want an authorization. A lot of MMOs does this (even WoW back in the day did it.), the difference being it wasn't for the full amount (which is probably a flaw.)

    However it's clearly stated that a valid payment method is required.

    In THEIR ToS is that we pay for next mouths payment. Just because they said it was fine means it isn't fine. We are agreeing with the ToS that we have to pay in advance.

    So unless they change that ToS, whatever they say doesn't mean crap.

  • Daviiid_ESO
    Daviiid_ESO
    ✭✭✭
    Flametyn wrote: »
    Forss_Davidb16_ESO wrote: »
    Gunner59 wrote: »
    Signex wrote: »
    Christophetes wrote: »
    So basically, because I only have about $12 in my bank (I'm between paydays), I'm not going to be able to play the game I ALREADY PAID FOR until next week when I have enough to cover the authorization?

    What kind of nonsense is this!?

    Yea i'm in the same boat, this is ridicilous.

    Same here I don't even have $12 in my account and won't until May 1st...I still expect to be able to play for the 30 days I have paid for and because this game is solo unfriendly I do not plan on subscribing but want to play out the 30 days I have. If not I want a full refund for the IE I purchased.

    Not sure if you have an inability to read, but try reading the first post of the thread. They activate the 30 days if your bank cant handle the authorization, contact support.
    They didn't with me they just said we are sorry there's nothing we can do...

    If it's due to you not having insufficient funds, they should. Try again and see if you get a CSR who has been notified of this. Stay calm and tell them about the situation, redirect them to this thread where it has been stated by a Zenimax employee (first post) that they are doing this and it will probably work out.
  • jaschacasadiob16_ESO
    jaschacasadiob16_ESO
    ✭✭✭✭✭
    Forss_Davidb16_ESO wrote: »
    I think there's more to it than that. Could be because of different reasons they want an authorization. A lot of MMOs does this (even WoW back in the day did it.), the difference being it wasn't for the full amount (which is probably a flaw.) However it's clearly stated that a valid payment method is required.
    I agree with you and them when you talk about authorization. But since I have already paid for the first 30 days and they already had the money (suggesting the payment was authorized), I want to use those 30 days before showing them I can afford another 30 days. IF at the end of my 30 days I decide to continue using their servide, THEN they have the right to check if the credit card details are legit.
    "Yesterday while searching a barrel in vVoM I found a lemon. Best drop of the whole run."

    Protect the weak. Heal the sick.
    Treasure the gifts of friendship. Seek joy and inspiration in the mysteries of love.
    Honor the Earth, its creatures, and the spirits. Use Nature's gifts wisely. Respect her power. Fear her fury.
  • Flametyn
    Flametyn
    ✭✭✭
    Forss_Davidb16_ESO wrote: »
    Flametyn wrote: »
    Forss_Davidb16_ESO wrote: »
    Gunner59 wrote: »
    Signex wrote: »
    Christophetes wrote: »
    So basically, because I only have about $12 in my bank (I'm between paydays), I'm not going to be able to play the game I ALREADY PAID FOR until next week when I have enough to cover the authorization?

    What kind of nonsense is this!?

    Yea i'm in the same boat, this is ridicilous.

    Same here I don't even have $12 in my account and won't until May 1st...I still expect to be able to play for the 30 days I have paid for and because this game is solo unfriendly I do not plan on subscribing but want to play out the 30 days I have. If not I want a full refund for the IE I purchased.

    Not sure if you have an inability to read, but try reading the first post of the thread. They activate the 30 days if your bank cant handle the authorization, contact support.
    They didn't with me they just said we are sorry there's nothing we can do...

    If it's due to you not having insufficient funds, they should. Try again and see if you get a CSR who has been notified of this. Stay calm and tell them about the situation, redirect them to this thread where it has been stated by a Zenimax employee (first post) that they are doing this and it will probably work out.
    I did but they confirmed what the moderator said was not true and messing, they can't do nothing. So i asked for the refound, now they are closely esaminating my situation couse i bought the game through a retailer...

    Edited by Flametyn on April 5, 2014 10:33PM
  • Daviiid_ESO
    Daviiid_ESO
    ✭✭✭
    RipVanWinkleX wrote: »
    Forss_Davidb16_ESO wrote: »
    RipVanWinkleX wrote: »
    Forss_Davidb16_ESO wrote: »
    BlessedBySanguine wrote: »
    For those asking about pre-paid time cards here is the response I just recieved:

    Helping you is our passion!

    We will assume your issue has been resolved if we do not hear from you within 120 hours.

    If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!
    Subject
    You list pre paid game cards as an option but no store I have been to will get t...

    Response By Email (Michael) (04/05/2014 02:43 PM)
    Greetings!

    Thank you for contacting The Elder Scrolls Online Team.

    You can either use a credit card OR you can get a pre-paid visa/mastercard from a local retail store. These prepaid cards work just as well and can be used without issue. You will not lose your characters or your free subscription time. The actuall free subscription wont kick in until you purchase one of the subscription options. Think of it as a buy one get one free. You wont actually get charged for the one month until may. It may show up as a charge from your bank, but it is actually only a pending charge.

    Thank you for your continued interest and support!

    Warm Regards,
    The Elder Scrolls Online Team
    Customer By CSS Web (Janice Chitty) (04/05/2014 01:28 AM)
    You list pre paid game cards as an option but no store I have been to will get them in for another week or two. Does that mean I have to enter a credit card even though that isn't how I want to be billed? Will I lose my characters if I wait or miss the deadline by a couple days? This my fourth attempt at a call in the past twelve hours.
    Question Reference # 140405-003034
    Date Created: 04/05/2014 01:28 AM
    Date Last Updated: 04/05/2014 02:43 PM
    Status: Waiting

    Edit - Added the bold myself. But that part really stood out to me.

    If you cancel the subscription BEFORE MAY it won't cost you anything. There.

    No, in the ToS it will charge you unless you cancel 30 days prior. So even if you say to no longer charge you, they will still charge you for the next mouth.

    Cancel it before the subscription wants to be renewed and it should be fine, this has also been said by Zeni-staff afaik. Should be either at the start of the thread or in the middle somewhere.
    jaschacasadiob16_ESO wrote: »
    Forss_Davidb16_ESO wrote: »
    They activate the 30 days if your bank cant handle the authorization, contact support.
    Shouldn't then they simply activate already the whole world who already paid those 30 days? THAT's the point.

    I think there's more to it than that. Could be because of different reasons they want an authorization. A lot of MMOs does this (even WoW back in the day did it.), the difference being it wasn't for the full amount (which is probably a flaw.)

    However it's clearly stated that a valid payment method is required.

    In THEIR ToS is that we pay for next mouths payment. Just because they said it was fine means it isn't fine. We are agreeing with the ToS that we have to pay in advance.

    So unless they change that ToS, whatever they say doesn't mean crap.

    They probably have that in their ToS for legal reasons. Doesn't mean that they want to trick you into anything. It was either Steam or Origin (or both?) that had/have in their ToS that they have the right to remove all your games etc. without warning. Doesn't mean they'd try to hurt their userbase by doing so.
    jaschacasadiob16_ESO wrote: »
    Forss_Davidb16_ESO wrote: »
    I think there's more to it than that. Could be because of different reasons they want an authorization. A lot of MMOs does this (even WoW back in the day did it.), the difference being it wasn't for the full amount (which is probably a flaw.) However it's clearly stated that a valid payment method is required.
    I agree with you and them when you talk about authorization. But since I have already paid for the first 30 days and they already had the money (suggesting the payment was authorized), I want to use those 30 days before showing them I can afford another 30 days. IF at the end of my 30 days I decide to continue using their servide, THEN they have the right to check if the credit card details are legit.

    Sure, I don't disagree, it would be the best thing to do for user convenience but I think the authorization has a reason bigger than "we want to see if you can pay next month". It's probably rooted in legal stuff, since (as mentioned) even WoW and several other services did this to an extent. Authorization is very common, and is probably not as stupid as it sounds.
    Edited by Daviiid_ESO on April 5, 2014 10:36PM
  • jaschacasadiob16_ESO
    jaschacasadiob16_ESO
    ✭✭✭✭✭
    Some people still did not get the picture. To make it clear...

    1. You BUY the game -> You have 30 days of game.
    2. You are forbidden to play those 30 days you AREADY PAID for unless you create a subscription plan.
    3. You create a subscription plan by giving them your credit card details. They check you have the money for the next month.
    4. As you activate your subscription plan, your days start counting. The second after you create it, you no longer have 30 days but 29.
    5. You cancel your subscription plan, because you will decide at the end of the 30 days if you wanna keep playing.
    6. Since you did not notify ZeniMax you want to cancel it 30 days in advance (as per ToS), they can charge you the next month.

    I would like some ZeniMax CC/PR to confirm this. Because if you read the ToS, or the CC messages someone had, it looks like this is the scenario.
    "Yesterday while searching a barrel in vVoM I found a lemon. Best drop of the whole run."

    Protect the weak. Heal the sick.
    Treasure the gifts of friendship. Seek joy and inspiration in the mysteries of love.
    Honor the Earth, its creatures, and the spirits. Use Nature's gifts wisely. Respect her power. Fear her fury.
  • Flametyn
    Flametyn
    ✭✭✭
    jaschacasadiob16_ESO wrote: »
    Some people still did not get the picture. To make it clear...

    1. You BUY the game -> You have 30 days of game.
    2. You are forbidden to play those 30 days you AREADY PAID for unless you create a subscription plan.
    3. You create a subscription plan by giving them your credit card details. They check you have the money for the next month.
    4. As you activate your subscription plan, your days start counting. The second after you create it, you no longer have 30 days but 29.
    5. You cancel your subscription plan, because you will decide at the end of the 30 days if you wanna keep playing.
    6. Since you did not notify ZeniMax you want to cancel it 30 days in advance (as per ToS), they can charge you the next month.

    I would like some ZeniMax CC/PR to confirm this. Because if you read the ToS, or the CC messages someone had, it looks like this is the scenario.
    Yeah i have that scenario clear in my mind
  • RipVanWinkleX
    RipVanWinkleX
    ✭
    jaschacasadiob16_ESO wrote: »
    Some people still did not get the picture. To make it clear...

    1. You BUY the game -> You have 30 days of game.
    2. You are forbidden to play those 30 days you AREADY PAID for unless you create a subscription plan.
    3. You create a subscription plan by giving them your credit card details. They check you have the money for the next month.
    4. As you activate your subscription plan, your days start counting. The second after you create it, you no longer have 30 days but 29.
    5. You cancel your subscription plan, because you will decide at the end of the 30 days if you wanna keep playing.
    6. Since you did not notify ZeniMax you want to cancel it 30 days in advance (as per ToS), they can charge you the next month.

    I would like some ZeniMax CC/PR to confirm this. Because if you read the ToS, or the CC messages someone had, it looks like this is the scenario.

    This, this is my biggest grip of the all thing. Because of the ToS that WE agreed on. Just because they "Might" not enforce it doesn't make it ok.
  • Daviiid_ESO
    Daviiid_ESO
    ✭✭✭
    jaschacasadiob16_ESO wrote: »
    Some people still did not get the picture. To make it clear...

    1. You BUY the game -> You have 30 days of game.
    2. You are forbidden to play those 30 days you AREADY PAID for unless you create a subscription plan.
    3. You create a subscription plan by giving them your credit card details. They check you have the money for the next month.
    4. As you activate your subscription plan, your days start counting. The second after you create it, you no longer have 30 days but 29.
    5. You cancel your subscription plan, because you will decide at the end of the 30 days if you wanna keep playing.
    6. Since you did not notify ZeniMax you want to cancel it 30 days in advance (as per ToS), they can charge you the next month.

    I would like some ZeniMax CC/PR to confirm this. Because if you read the ToS, or the CC messages someone had, it looks like this is the scenario.

    As I said, if you read EA's Origin platform ToS, or Steam's even, they have the right to remove all your games (oh wait, you didn't own them in the first place.)

    These are not really relevant platforms, but it shows my point that it doesn't mean that they'll do it. It's there for legal reasons, not to trick you. There are a lot of stupid *** in ToS in digital media, and it's there for a reason, usually not to harm its userbase.
    Edited by Daviiid_ESO on April 5, 2014 10:42PM
  • Allonsy
    Allonsy
    ✭✭✭
    *sigh* Love this game but it's going back in a few minutes. I can not - I just CAN NOT support their business practice so far. Maybe in the future, when things get ironed out and the game is more stable, but not now. I do know that, if I do ever buy it again, I WILL buy it from the ESO site. That way, if they are still doing the authorizations for the full sub amounts, maybe it won't affect me.

    Alas, I have a very heavy heart right now. I have looked forward to this game for a few years now and this billing fiasco is a HUGE disappointment and goes against the grain a little too much.

    :(:'(
    Casual ESO player since beta began. Played all the console games except for Morrowind.
  • Daviiid_ESO
    Daviiid_ESO
    ✭✭✭
    Allonsy wrote: »
    *sigh* Love this game but it's going back in a few minutes. I can not - I just CAN NOT support their business practice so far. Maybe in the future, when things get ironed out and the game is more stable, but not now. I do know that, if I do ever buy it again, I WILL buy it from the ESO site. That way, if they are still doing the authorizations for the full sub amounts, maybe it won't affect me.

    Alas, I have a very heavy heart right now. I have looked forward to this game for a few years now and this billing fiasco is a HUGE disappointment and goes against the grain a little too much.

    :(:'(

    From what I've seen so far the authorization seems to affect people from US the worst. Has to do with their bank systems probably(especially duration-wise.)
    Edited by Daviiid_ESO on April 5, 2014 10:52PM
  • Flametyn
    Flametyn
    ✭✭✭
    Allonsy wrote: »
    *sigh* Love this game but it's going back in a few minutes. I can not - I just CAN NOT support their business practice so far. Maybe in the future, when things get ironed out and the game is more stable, but not now. I do know that, if I do ever buy it again, I WILL buy it from the ESO site. That way, if they are still doing the authorizations for the full sub amounts, maybe it won't affect me.

    Alas, I have a very heavy heart right now. I have looked forward to this game for a few years now and this billing fiasco is a HUGE disappointment and goes against the grain a little too much.

    :(:'(

    My thoughts are the same
  • Daviiid_ESO
    Daviiid_ESO
    ✭✭✭
    Flametyn wrote: »
    Allonsy wrote: »
    *sigh* Love this game but it's going back in a few minutes. I can not - I just CAN NOT support their business practice so far. Maybe in the future, when things get ironed out and the game is more stable, but not now. I do know that, if I do ever buy it again, I WILL buy it from the ESO site. That way, if they are still doing the authorizations for the full sub amounts, maybe it won't affect me.

    Alas, I have a very heavy heart right now. I have looked forward to this game for a few years now and this billing fiasco is a HUGE disappointment and goes against the grain a little too much.

    :(:'(

    My thoughts are the same

    Not sure if you're the person who didn't have a card. But if you have no friends, who can help you authorize (if you are in EU, it should be quick) or parents who can, and definately don't want to pay for a gamecard, and wont call support to get it fixed; maybe you should ask for a refund. It's totally up to you, definately. There are solutions, some more inconvenient than others, it all comes down to how much you'd want to play the game.
  • Flametyn
    Flametyn
    ✭✭✭
    Forss_Davidb16_ESO wrote: »
    Flametyn wrote: »
    Allonsy wrote: »
    *sigh* Love this game but it's going back in a few minutes. I can not - I just CAN NOT support their business practice so far. Maybe in the future, when things get ironed out and the game is more stable, but not now. I do know that, if I do ever buy it again, I WILL buy it from the ESO site. That way, if they are still doing the authorizations for the full sub amounts, maybe it won't affect me.

    Alas, I have a very heavy heart right now. I have looked forward to this game for a few years now and this billing fiasco is a HUGE disappointment and goes against the grain a little too much.

    :(:'(

    My thoughts are the same

    Not sure if you're the person who didn't have a card. But if you have no friends, who can help you authorize (if you are in EU, it should be quick) or parents who can, and definately don't want to pay for a gamecard, and wont call support to get it fixed; maybe you should ask for a refund. It's totally up to you, definately. There are solutions, some more inconvenient than others, it all comes down to how much you'd want to play the game.
    I really want to play the game, i do have a card but i can't take money out of it atm for some reason i won't tell. I did ask for a refound after we realized, me and the support, there's no solution and now as i said they escalated my request due the fact i bought the game from a retailer that does not refound their costumers after they sent keys out.
    I loved they game contents, i'm frustrated about all the gready part and the lack of a rapid support to this
    Edited by Flametyn on April 5, 2014 11:02PM
  • Ozzi
    Ozzi
    Soul Shriven
    What grinds my gears is that there is a time card option for payment and the time cards did not release with the game they release on the 28th of this month.

    In the US Gamestop looked it up and the time cards release on April 28th asked someone at Best buy, Target and Walmart they gave the same answer.
    Edited by Ozzi on April 6, 2014 4:39PM
  • Daviiid_ESO
    Daviiid_ESO
    ✭✭✭
    Ozzi wrote: »
    What grinds my gears is that there is a time card option for payment and the time cards did not release with the game they release on the 28th of this month.

    I heard it was the 18th?
    Flametyn wrote: »
    Forss_Davidb16_ESO wrote: »
    Flametyn wrote: »
    Allonsy wrote: »
    *sigh* Love this game but it's going back in a few minutes. I can not - I just CAN NOT support their business practice so far. Maybe in the future, when things get ironed out and the game is more stable, but not now. I do know that, if I do ever buy it again, I WILL buy it from the ESO site. That way, if they are still doing the authorizations for the full sub amounts, maybe it won't affect me.

    Alas, I have a very heavy heart right now. I have looked forward to this game for a few years now and this billing fiasco is a HUGE disappointment and goes against the grain a little too much.

    :(:'(

    My thoughts are the same

    Not sure if you're the person who didn't have a card. But if you have no friends, who can help you authorize (if you are in EU, it should be quick) or parents who can, and definately don't want to pay for a gamecard, and wont call support to get it fixed; maybe you should ask for a refund. It's totally up to you, definately. There are solutions, some more inconvenient than others, it all comes down to how much you'd want to play the game.
    I really want to play the game, i do have a card but i can't take money out of it atm for some reason i won't tell. I did ask for a refound after we realized, me and the support, there's no solution and now as i said they escalated my request due the fact i bought the game from a retailer that does not refound their costumers after they sent keys out.
    I loved they game contents, i'm frustrated about all the gready part and the lack of a rapid support to this

    Explain "greedy part"? I gave you a bunch of solutions in the previous post. If it's due to funds the CSR is supposed to fix it.
  • Flametyn
    Flametyn
    ✭✭✭
    as i said i went into support, with a call this afternoon 5/6 hours ago and ii mentioned all this but they said that the moderator was messing up and what she/he said was not true, they hadn't any possibility to grant me access to the 30days without me temporarely paying at least 13$ with my card.
    Greedy part:
    1)79$=79€>79$+22%V.A.T.
    2)When you choose a subs model you can only choose the recurring model and the counter starts to run 29days 23 hours 59 mins 59 sec so you won't have to change it with the 30 days of prior ToS mention, and this mean that you will billed for another month even if you don't want it.
  • Xryeth
    Xryeth
    ✭
    i Guess ill ask for a refund if there is no "Real" solution cause contact support seems to just waste your time.
  • Daviiid_ESO
    Daviiid_ESO
    ✭✭✭
    Flametyn wrote: »
    as i said i went into support, with a call this afternoon 5/6 hours ago and ii mentioned all this but they said that the moderator was messing up and what she/he said was not true, they hadn't any possibility to grant me access to the 30days without me temporarely paying at least 13$ with my card.
    Greedy part:
    1)79$=79€>79$+22%V.A.T.
    2)When you choose a subs model you can only choose the recurring model and the counter starts to run 29days 23 hours 59 mins 59 sec so you won't have to change it with the 30 days of prior ToS mention, and this mean that you will billed for another month even if you don't want it.

    If the Zeni-employee was messing up the post would've been changed already due to the amount of people probably calling in about it. She wouldn't have permission to state things like that without consulting with higher-ups which is probably why it took so long to get that response in the first place.

    1, yes that 79 dollars gets "converted" to 79 euro is also pretty common, and I agree, stupid. Steam does this as well, and it is what it is, due to their economic department.

    2, I told you earlier in this post that this is simply a part of the ToS for supposedly other reasons than to trick you. It has been stated that you won't be charged if you cancel it before the actual renewal hits. It does not mean that they WILL charge you as you say, but that they can, due to legal resons. As previously said, Steam, Origin etc. CAN remove "your" games in accordance to their ToS. It does not mean that they WILL do this, just to hurt their user base.

    A lot of things said in ToS's are there for specific cases only, for their own security. Not to trick people.
    Xryeth wrote: »
    i Guess ill ask for a refund if there is no "Real" solution cause contact support seems to just waste your time.
    How is contacting support not a real solution if you're having a problem?
    Edited by Daviiid_ESO on April 5, 2014 11:34PM
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