Bank Account Being Charged?

PhoenixOLion

It's been 24 Hours, and I am still yet to get my money back - or have my ticket be looked at. Not a happy camper here.

Khyras

I made another ticket about 7 hours ago and now i received another generic response.So much for working with us to resolve this issue.These people make me sick.

StevieKingslayer

Because of the lack of answers from Zenimax, I have informed all of my friends who were waiting to buy the game of this issue. None of them are interested in touching this game now, because they would be in the same boat as me, being screwed by exchange rates, which would send them into overdraft.

They are more than happy to pay for the game and set up a sub when they fix this issue, but until they do - they will not be seeing any of my friend's money. Way to go Zenimax, 17 more subs lost

_chase_

Stating "all players are required to set up and choose a subscription plan" is BS. I pre-ordered the game, buying it directly from you. That purchase included 30 days play time. There's no reason whatsoever to force me to subscribe at this moment. If my access to the game will get terminated on Sunday because of your moronic subscription practices I will NOT be subscribing, period.

deef85b16_ESO

StevieKingslayer wrote: »

Because of the lack of answers from Zenimax, I have informed all of my friends who were waiting to buy the game of this issue. None of them are interested in touching this game now, because they would be in the same boat as me, being screwed by exchange rates, which would send them into overdraft.

They are more than happy to pay for the game and set up a sub when they fix this issue, but until they do - they will not be seeing any of my friend's money. Way to go Zenimax, 17 more subs lost

Guess they don't care.. the only response we received from them was the same generic response, like they didn't care to read what is really going on in this thread..

Hope they care soon enough otherwise the declining subscriptions will wake them up..

Absynthe

I'd just be happy paying for a Game Time card or code, and not the recurring business, because pre-paid gift cards don't seem to work, and there are no Game Time cards or code available and that, to me is huge. There are a huge amount of people who play using these and just renew every couple months or so with more time cards/codes. I have the funds, but I can't even give it to them.

Bansheedragon

I have a comment to those who are unhappy about only having 29 days left when they enter the game code.
It seems to be something everyone has overlooked, and I'm hoping it might help.

When you enter the game code you get 30 days free play time.
Thing is that the day you enter the game code is day 1, which means you already started using the 30 days gametime.
Its subtracting that day as day 1 of the 30 days, saying that you have day 1 plus 29 more days left so that when you come to day 30 it should say 0 days left.

The counter starts when you enter the game code, not when you install the game, as it is then assumed that you have the game installed and start playing at that time.
Regardless of whether you bought a physical or digital edition you do have the chance to install the game client before you enter he game code, as you either download it or install from a disc.

Its just a thought for those who seem to have concerns/complaints regarding this, which seems to have been overlooked.
If I overlooked/missed something the by all means tell me what that is, as I just want to help.

Elkantar

Guys relax its against EU laws, and atleast german laws, just write them that you want your charged money back they need to do it, also inform the police and customer protection or office of fair trading. we could also do a class action against zenimaxx and fill out an online petition for the EU government.

Valwardon

rewitt1981eb17_ESO wrote: »

Guys relax its against EU laws, and atleast german laws, just write them that you want your charged money back they need to do it, also inform the police and customer protection or office of fair trading. we could also do a class action against zenimaxx and fill out an online petition for the EU government.

This is what I have been saying. People are going by American laws. I personally have ran into the same issues doing something similar where it was not CLEAR CUT that I was placing a verification hold. I had to edit my order page to make it stone clad clear what was going on.

Yet trolls who know everything site American laws like it is the law of the world. Well when you do business online you are not just doing business in America you must make sure everything you do abides by international laws.

Zenimax wins one Class Action law suit in America now they think they are bullet proof.....

Absynthe

I'm in Canada, so my payment options are credit cards and Game Time cards, and laws? No idea if they would apply here.

djabelek

rewitt1981eb17_ESO wrote: »

Guys relax its against EU laws, and atleast german laws, just write them that you want your charged money back they need to do it, also inform the police and customer protection or office of fair trading. we could also do a class action against zenimaxx and fill out an online petition for the EU government.

About that you are talking crossing international borders, Of you do it will create
a krapstorm that will rock the software and internet world and make some serious
changes for the better possibly.

sickboy2808

Any response yet? Im using my early access still until Sunday then i got no choice but to put my cc details in..

Elkantar

djabelek wrote: »

rewitt1981eb17_ESO wrote: »

Guys relax its against EU laws, and atleast german laws, just write them that you want your charged money back they need to do it, also inform the police and customer protection or office of fair trading. we could also do a class action against zenimaxx and fill out an online petition for the EU government.

About that you are talking crossing international borders, Of you do it will create
a krapstorm that will rock the software and internet world and make some serious
changes for the better possibly.

The issue in EU laws is that the case apply it doesn't matter where the Headquarters of Zenimaxx are, the trade and Payment is done in EU since you are "victim" of that procedure your country and your laws apply. It's your own decision to eat what you get from companys, or when you feel or know your laws are affected to act against it. I would suggest people who think this is not the right way to do business with customers should right away do that.

Valwardon

djabelek wrote: »

rewitt1981eb17_ESO wrote: »

Guys relax its against EU laws, and atleast german laws, just write them that you want your charged money back they need to do it, also inform the police and customer protection or office of fair trading. we could also do a class action against zenimaxx and fill out an online petition for the EU government.

About that you are talking crossing international borders, Of you do it will create
a krapstorm that will rock the software and internet world and make some serious
changes for the better possibly.

Which is why most sub based games no longer do it. If they do they are VERY clear about exactly how much is being put on hold and what will happen how long when and everything else. With TESO you are left in the dark. Which is both scummy and not legal in all countries. Might be okay here in America but not all over the world. The only thing they can do now is block some countries from subbing.

I am most likely sure if enough fuss is raised and enough complaints are made there Merchant account will be gone. You can only burn so many Merchant accounts before you are black balled. Then you lose game over.

djabelek

Bansheedragon wrote: »

I have a comment to those who are unhappy about only having 29 days left when they enter the game code.
It seems to be something everyone has overlooked, and I'm hoping it might help.

When you enter the game code you get 30 days free play time.
Thing is that the day you enter the game code is day 1, which means you already started using the 30 days gametime.
Its subtracting that day as day 1 of the 30 days, saying that you have day 1 plus 29 more days left so that when you come to day 30 it should say 0 days left.

The counter starts when you enter the game code, not when you install the game, as it is then assumed that you have the game installed and start playing at that time.
Regardless of whether you bought a physical or digital edition you do have the chance to install the game client before you enter he game code, as you either download it or install from a disc.

Its just a thought for those who seem to have concerns/complaints regarding this, which seems to have been overlooked.
If I overlooked/missed something the by all means tell me what that is, as I just want to help.

Downloading the Digital copy I order I had to put in my code before I could actually D/L the game. that was on april 2nd and I still have not seen a day of game play because d/l was so large and could not get the servers to give me a good d/l speed, steam downloads faster than these guys.

StevieKingslayer

rewitt1981eb17_ESO wrote: »

Guys relax its against EU laws, and atleast german laws, just write them that you want your charged money back they need to do it, also inform the police and customer protection or office of fair trading. we could also do a class action against zenimaxx and fill out an online petition for the EU government.

I am going to be sending a message to one of our political parties about it if I do not hear anything back from the company. They are an internet party, and the leader of it is majorly into gaming and gaming issues, and he is also dealing with internet laws at the moment. I am sure he would be very interested to hear about this.

Signex

sickboy2808 wrote: »

Any response yet? Im using my early access still until Sunday then i got no choice but to put my cc details in..

We have to wait till next business day, and that's Monday.

jaschacasadiob16_ESO

I wonder if people noticed this, in the Terms of Service:
You agree that Zmay continue charging You on an automatic recurring basis for Your current subscription preferences unless You cancel Your subscription at least thirty (30) days prior to the expiration of the subscription.

...this smells like not only you paid the first, but in order to play what you paid for, you must pay the second as well.

Valwardon

jaschacasadiob16_ESO wrote: »

I wonder if people noticed this, in the Terms of Service:
You agree that Zmay continue charging You on an automatic recurring basis for Your current subscription preferences unless You cancel Your subscription at least thirty (30) days prior to the expiration of the subscription.

...this smells like not only you paid the first, but in order to play what you paid for, you must pay the second as well.

Funnier thing is that they also state that you must keep all billing information current or you will lose access.

You must provide current, complete, and accurate information for Your billing account. You must promptly update all information to keep Your billing account current, complete, and accurate (such as a change in billing address, credit card number, or credit card expiration date), and You must promptly notify Bethesda if Your credit card or other Payment Method is canceled (for example, for loss, theft, or expiration).

Without refund of unused time.

You may cancel Your subscription at any time, but ZeniMax will not refund any fees or prorate fees for any subscription.
TL;DR Your account data is not accurate we will take your money and give you a tissue.

Flametyn

yeah but i may have to choose the sub after my 30 days...

Flametyn

and that maybe a 29 days to be more clear due the fact first day u renew your sub it says u have 29 days left...

Valwardon

Flametyn wrote: »

and that maybe a 29 days to be more clear due the fact first day u renew your sub it says u have 29 days left...

That is understandable. 29 days 23 hours 59 minutes and 59 seconds. Technically they rounded the number down.

Flametyn

yeah but it means you can't change your model for the next month...
is this another try to steal your money?

Valwardon

Flametyn wrote: »

yeah but it means you can't change your model for the next month...
is this another try to steal your money?

I agree they created themselves a PR (Public Relations) nightmare. If they recover I will be shocked to say the least. Anything is possible though they can turn this all around. It is not hard but I just do not see it happening from this company.

Flametyn

i may have the idea to change my subs plan model with no restriction or at least not longer than 5 days of prior

Elkantar

well i already informed the office of fair trading of my country (germany) and an complain to the police. also i wrote them an email and support ticket with the demand of a refund. the only way to deal with this.

RipVanWinkleX

Wait WHAT O.o That TOS is bs. What if I put my information down to get the free mouth only to be forced to pay for the next mouth? Yea no. I am going to wait. That's BS

jaschacasadiob16_ESO

People should start reading the ToS...

Flametyn

jaschacasadiob16_ESO wrote: »

People should start reading the ToS...

Yes but what if ToS are against laws?

Flametyn

i may have to be able to choose between recurring or not recurring from the first day i subs there's not any option to do that you are forced to subs with the recurring model