Isn't the compensation too strong?

Luke_Flamesword · April 19

On Monday they will make maintance (which takes time) and they will just update how many more days we need to wait. It will be Tuesady if we will be lucky.

DerAlleinTiger · April 19

Poss wrote: »

Other_Name wrote: »

Some people are so envious over something that ultimately doesn't affect them.

I’m not envious. I’m just against compensation of any kind for incidents like this. It sets a precedent for all future complications. This is an MMO, a big one and things will break. It’s just the risk we take for playing a game like this.

The compensation here WAS too much. Yes the PTS testers do a fantastic job but let’s face it, they only test the new updates because ZoS refuse to spend some of that $2billion in profits on an actual QA team and prefer to rely on community volunteers to iron out kinks.

Yes, it sets a precedent for all future complications. That's exactly why it's good. Do you not want more generous compensation from ZOS in the event you're wrongfully barred from the game?

DerAlleinTiger · April 19

fernflower wrote: »

May I ask what compensation was given to innocent players who were just unlucky enough to deconstruct their items at the wrong time, which were banned temporarily suspended for a 10+ days during the crafting event literally two months ago? Can't find anything but "please be patient"

ZOS_Kevin wrote: »

Currently, a very small number of accounts are subject to an investigation regarding the transmute crystals issue during the Crafter's Celebration. Those under investigation have been temporarily suspended during the investigation period and have been notified of this. Those impacted will be notified once the investigation is over and will receive further instruction. Please be patient as we work to conclude the investigation.

Don't know, but they should have gotten one. Do you disagree?

DerAlleinTiger · April 19

Daoin wrote: »

well you right its only easy for me personally because my account was not effected and even that reward would not be enough for getting my account shut down but im just looking at the bigger picture how i see it in game. besides if i had a week+ off eso im not sure i would not be offline for months again, seems when i do take breaks from eso i dont really want to return until...well...i do for whatever reason

Some of us don't really take breaks from ESO because we love the game. For some of us, this is the longest "break" we've ever had from the game, or had in years. Not because we don't have a life outside of it, but because it's our favorite game and we love playing it and the friends we've made in it. For you, it might seem like a nice break. For some of us, we've lost out on countless opportunities this week alone not just in the event but in guild meetings and events, roleplay scenes and stories, trial and dungeon runs for high-tier achievements, even nearly snagging Emperor in one poor guy's case. This isn't just "Oh, hey, we get to take a break. Sweet." Some of us actually really love this gave enough to willingly play every single day and losing an entire week is unprecedented and unthought of for us, and we've lost out on things that aren't even material to the game world that we can't truly replace.

kaioruschellub17_ESO · April 19

I've been accumulating seals of endeavor for about 3 months and I've only now managed to accumulate 10k, spending a week without logging in and earning 16k is a lot, isn't it? If I had known I would have joined the PTS too haha

DerAlleinTiger · April 19

Zerodeeps wrote: »

I've also said I don't think certain compensation is reasonable. I wouldn't give the Godslayer or Planesbreaker mount to all of them for this. And, for many people, that's what 16k seals of endeavor is! It's the biggest accomplishment they will have achieved in ESO. Some have paid LARGE amounts of REAL money to get them as well. So I hope that clarifies where, at least, I'm coming from on this.

What? The biggest accomplishment anyone will get in ESO is earning 16K endeavor seals? That doesn't make any sense whatsoever. If they care that much about endeavor seals, why aren't they hitting endeavors every day and week possible? If you do that, you can earn it much faster than you expect. I've spent a significant amount of mine on multiple occasions and I still have something like 30K+ saved up. I've been running the endeavors every single day and every single week since the system launched. If someone cares about stocking up on endeavor seals, they either already have many more than that or if they're new then they'll get there faster than they realize.

If you don't care about endeavor seals, 16K is a lot, but then you don't care about them so what's it matter? If you do care about them and have been farming them for years, you'll have spent more than that, let alone saved up plenty more.

Ingel_Riday · April 19

kaioruschellub17_ESO wrote: »

I've been accumulating seals of endeavor for about 3 months and I've only now managed to accumulate 10k, spending a week without logging in and earning 16k is a lot, isn't it? If I had known I would have joined the PTS too haha

This is off-topic and I'm sorry for it, but this image... it's so cursed.

I'll never look at Khajiit the same way again. If Pacrooti was photo-realistic, I bet this would be him when his Crown Crate shift ended. It's haunting, haha. Good God. *shudder*

Reginald_leBlem · April 19

I think the lesson Zos has learned from this is probably to just send the emails directly to the people who were effected and not make an announcement for everyone to lose their mind over.... and, hopefully, to never lock style pages that only drop during an event behind a ridiculously bad drop rate.

Tornaad · April 19

It's not that simple.
I guarantee that almost every single streamer got locked out of their accounts. Streamers are understandably going to want more compensation than most everyone else would ever dream of needing to be happy.
From there you get another problem. Do they give the streamers one compensation amount and then give everyone else another amount? Do they proverbially slap the streamers in the face giving them far less than they would understandably want? Or do they just do what they did and give everyone the larger package?

I think they did the right thing in a very bad situation.

SilverBride · April 19

Reginald_leBlem wrote: »

...and, hopefully, to never lock style pages that only drop during an event behind a ridiculously bad drop rate.

Lady_Galadhiel · April 19

Reginald_leBlem wrote: »

I think the lesson Zos has learned from this is probably to just send the emails directly to the people who were effected and not make an announcement for everyone to lose their mind over.... and, hopefully, to never lock style pages that only drop during an event behind a ridiculously bad drop rate.

They still didn't fix that drop rate didn't they?

FlopsyPrince · April 19

ArchMikem wrote: »

SIXTEEN THOUSAND SEALS?

Why couldn't I have been locked out?!

I almost wish that was true for me!

But it may annoy me others got a bunch, but so what, it doesn't harm me!

It may even lower the price on the market for some motifs if I go look again.

FlopsyPrince · April 19

SerafinaWaterstar wrote: »

As I have pointed out previously, no issue with the compensation, jut a bit….disappointed? Unhappy? That there was nowhere near such compensation for when people got ‘banned’ / locked out over the Zos mistake with endeavours. I lost quite a few days & was really anxious at the lack of communication.

Consistency would be nice.

This can be a positive overall if it is the first in a change of direction. That is why "image" is so important. Most will cut ZOS a lot more slack if they continue to make abundant compensation when they make a mistake. The exact of compensation is not the exact issue, but a willingness to communicate during such an issue and then do reasonable (or even more) efforts to make up for the problem is a good thing.

Of course not having a problem in the first place is even better, but problems will always happen, so plan for acting in a good manner!

Braffin · April 19

Zerodeeps wrote: »

If they gave Godslayer mounts to all the people locked out, would you feel the same way? Doesn't trivialize you having it. Some would be unhappy because they already have it/don't need it. I would be shouting from the rooftops not to do that... but you seem to be taking the position that that's okay. So maybe clarify why you working for something wouldn't be trivialized in some way if they just gave it out willy nilly. I know this point is difficult for some people to wrap their heads around... or maybe they do and just disagree. That's fine, if so. But that is my position. It would be wrong to do.

9 months of effort is being given away for this mess. The equivalent of hundreds? thousand+? dollars/hundreds of hours of gameplay that people may have spent supporting ZOS and a game they love (as much as anyone). Playing by ZOS' rules, which are seemingly being thrown out the window in favor of a certain class of player. Who doesn't even need another mount? From the responses, a lot of people are saying they don't even need more seals... so... could there have been a better way?

You shall have your clarification:

If I decide to work for something I want, I do so out of two motivations:

1) I want to play the content in question. This motivation has always the highest priority and is a necessary condition for going after the goods in question at all.
2) I intend to do something with the good itself. In case of mounts I want to either use them for one of my chars or as housing decoration.

Based on that motivations, why should I care if other people earned the same goods as myself besides hoping they have fun using it?

In fact I don't care if people fought for their trifecta mount or bought themselves a carry after selling some crowns (as many do nowadays btw).

Regarding the matter at hand the players eligible for compensation "bought" their SoE with being excluded from the game entirely and forcefully for at least a bit over a week (we'll see how it finally takes). This action excluded them also from parts of their usual social environment (guilds, raid groups, online friends etc.), major parts of the 10 years anniversary jubilee celebration of their (most probably, as we talk about immediate PTS-activity) favourite game while stressing them emotionally.

All in all this situation is asking for a most generous compensation. Nothing less would be sufficient.

Especially as nobody is loosing anything by those affected players recieving a justified apology for the endured inconveniences. The grinded SoE are still worth the same, there are just a few more of them.

hiyde · April 19

Tornaad wrote: »

It's not that simple.
I guarantee that almost every single streamer got locked out of their accounts. Streamers are understandably going to want more compensation than most everyone else would ever dream of needing to be happy.
From there you get another problem. Do they give the streamers one compensation amount and then give everyone else another amount? Do they proverbially slap the streamers in the face giving them far less than they would understandably want? Or do they just do what they did and give everyone the larger package?

I think they did the right thing in a very bad situation.

Why would they ever consider doing anything different for streamers in this situation than any other customer?

For streamers, this is a business. They're making money. There are creative ways to still maintain an audience during the lockout.

First thing I'd have done was bought a cheapie throwaway ESO account (a *tiny* business expense) and gone straight into PTS. Stream new group content. Preview houses. Make guides. Considering they were locked out for entering PTS, this seems pretty viable.

Another route would be tapping into the drama of it all on their streams. Bottom line is that a talented streamer had plenty of ways to get creative and perhaps even *grow* their audience. Entertainment Media 101.

Araneae6537 · April 19

Reginald_leBlem wrote: »

I think the lesson Zos has learned from this is probably to just send the emails directly to the people who were effected and not make an announcement for everyone to lose their mind over.... and, hopefully, to never lock style pages that only drop during an event behind a ridiculously bad drop rate.

People would still find out and those who want everyone to suffer because they did or who are simply envious would still lose their minds. It would probably be even more exaggerated — notice the continual misinformation about the duration of the lockout even though only a few players could access their account again after only a few days? If the compensation was hearsay, it would probably be misrepresented and exaggerated, even if not intentionally.

I thought it was a GOOD thing that ZOS made the announcement. Even if I did not care about other players, it could easily have been me. I want to know that ZOS is working to make things right and was happy to see affected players would receive this compensation (less happy upon seeing that many yet have an indefinite period without access stretching over a week).

I’m appalled at the negative reaction of so many. I’m not talking about players who are upset because they haven’t been able to get the style drops themselves, but those who just want the locked out players to receive less even though it does not effect them in the least. I think myself properly jaded and yet still I find that I need to lower my expectations of people.

Veesk · April 19

Ingel_Riday wrote: »

kaioruschellub17_ESO wrote: »

I've been accumulating seals of endeavor for about 3 months and I've only now managed to accumulate 10k, spending a week without logging in and earning 16k is a lot, isn't it? If I had known I would have joined the PTS too haha

This is off-topic and I'm sorry for it, but this image... it's so cursed.

I'll never look at Khajiit the same way again. If Pacrooti was photo-realistic, I bet this would be him when his Crown Crate shift ended. It's haunting, haha. Good God. *shudder*

After you said that... I had to...

Wolfkeks · April 19

Veesk wrote: »

Ingel_Riday wrote: »

kaioruschellub17_ESO wrote: »

I've been accumulating seals of endeavor for about 3 months and I've only now managed to accumulate 10k, spending a week without logging in and earning 16k is a lot, isn't it? If I had known I would have joined the PTS too haha

This is off-topic and I'm sorry for it, but this image... it's so cursed.

I'll never look at Khajiit the same way again. If Pacrooti was photo-realistic, I bet this would be him when his Crown Crate shift ended. It's haunting, haha. Good God. *shudder*

After you said that... I had to...

"Are you ready to reveal your rewards?"

Aegonnn · April 19

hiyde wrote: »

Tornaad wrote: »

It's not that simple.
I guarantee that almost every single streamer got locked out of their accounts. Streamers are understandably going to want more compensation than most everyone else would ever dream of needing to be happy.
From there you get another problem. Do they give the streamers one compensation amount and then give everyone else another amount? Do they proverbially slap the streamers in the face giving them far less than they would understandably want? Or do they just do what they did and give everyone the larger package?

I think they did the right thing in a very bad situation.

Why would they ever consider doing anything different for streamers in this situation than any other customer?

For streamers, this is a business. They're making money. There are creative ways to still maintain an audience during the lockout.

First thing I'd have done was bought a cheapie throwaway ESO account (a *tiny* business expense) and gone straight into PTS. Stream new group content. Preview houses. Make guides. Considering they were locked out for entering PTS, this seems pretty viable.

Another route would be tapping into the drama of it all on their streams. Bottom line is that a talented streamer had plenty of ways to get creative and perhaps even *grow* their audience. Entertainment Media 101.

please dont kick me from bleakrock while im banned

lmao

hiyde · April 19

Aegonnn wrote: »

hiyde wrote: »

Tornaad wrote: »

It's not that simple.
I guarantee that almost every single streamer got locked out of their accounts. Streamers are understandably going to want more compensation than most everyone else would ever dream of needing to be happy.
From there you get another problem. Do they give the streamers one compensation amount and then give everyone else another amount? Do they proverbially slap the streamers in the face giving them far less than they would understandably want? Or do they just do what they did and give everyone the larger package?

I think they did the right thing in a very bad situation.

Why would they ever consider doing anything different for streamers in this situation than any other customer?

For streamers, this is a business. They're making money. There are creative ways to still maintain an audience during the lockout.

First thing I'd have done was bought a cheapie throwaway ESO account (a *tiny* business expense) and gone straight into PTS. Stream new group content. Preview houses. Make guides. Considering they were locked out for entering PTS, this seems pretty viable.

Another route would be tapping into the drama of it all on their streams. Bottom line is that a talented streamer had plenty of ways to get creative and perhaps even *grow* their audience. Entertainment Media 101.

please dont kick me from bleakrock while im banned lmao

Based on your forum name, i think i've got you matched up and I noted your account. I also did a Discord ping to all to let me know if they are locked out. Hope to see you back soon!

And we need to talk about how you're gonna make these ~10 days up to the guild...

...I'M KIDDING. Put those pitchforks down!

PSA: Now that we know this is going to be at least a week, let your guilds know, if you can, that you are locked out so they save your spot (Especially in trade guilds).

Mesite · April 19

I'm not interested in the jealous/justifiability debate.

But would anyone else have based the reward on the number/proportion of hours spent in the game on the previous days of the anniversary event. That way the people who spent most time in the game will have proved the locked account was affecting them and therefore they deserved a higher compensation.

Then again would you need to take time spent on PTS into account? Maybe not? And maybe take into account their luck so far with receiving style pages. And submit any evidence of time taken off work to take part in the event into account.

I can see why a straight amount of 16k has been donated to the affected.

Aegonnn · April 19

hiyde wrote: »

Aegonnn wrote: »

hiyde wrote: »

Tornaad wrote: »

It's not that simple.
I guarantee that almost every single streamer got locked out of their accounts. Streamers are understandably going to want more compensation than most everyone else would ever dream of needing to be happy.
From there you get another problem. Do they give the streamers one compensation amount and then give everyone else another amount? Do they proverbially slap the streamers in the face giving them far less than they would understandably want? Or do they just do what they did and give everyone the larger package?

I think they did the right thing in a very bad situation.

Why would they ever consider doing anything different for streamers in this situation than any other customer?

For streamers, this is a business. They're making money. There are creative ways to still maintain an audience during the lockout.

First thing I'd have done was bought a cheapie throwaway ESO account (a *tiny* business expense) and gone straight into PTS. Stream new group content. Preview houses. Make guides. Considering they were locked out for entering PTS, this seems pretty viable.

Another route would be tapping into the drama of it all on their streams. Bottom line is that a talented streamer had plenty of ways to get creative and perhaps even *grow* their audience. Entertainment Media 101.

please dont kick me from bleakrock while im banned lmao

Based on your forum name, i think i've got you matched up and I noted your account. I also did a Discord ping to all to let me know if they are locked out. Hope to see you back soon!

And we need to talk about how you're gonna make these ~10 days up to the guild...

...I'M KIDDING. Put those pitchforks down!

PSA: Now that we know this is going to be at least a week, let your guilds know, if you can, that you are locked out so they save your spot (Especially in trade guilds).

lol ty!!

Carcamongus · April 19

It appears many people are mixing the concepts of reward and compensation. A reward is something given in recognition of an effort, service or achievement. So, if you complete the necessary steps in veteran Sunspire, you get the nice "Godslayer" title and the mount. Compensation is something given to a person in an attempt to make up for their loss, injury or suffering. If your cell phone battery explodes in your hand through no fault of your own, you're entitled damages.

It would indeed be unfair if the "Godslayer" title were available only to a group of people and not to everyone with the DLC and the time to work on getting it. However, what happened this week was different. ZOS messed up and many players who did nothing wrong were locked out of their accounts during a big event for several days. This was their loss and certainly caused suffering to many, even if not all, of them. That's why they're being compensated. Arguing whether or not their compensation is proportional is one thing; but arguing it's unfair to those who weren't locked out is misguided. Those of us who weren't affected didn't lose anything and the compensation, as many already pointed out, doesn't hurt us in the least.

Once again: they're not being rewarded for being locked out, as if they had enjoyed their ordeal while sipping some piña coladas. They're being compensated for the loss caused by ZOS's mess up.

huntgod_ESO · April 19

TDVM wrote: »

Their statement:

I agree with the rest, with the exception of 16k thousand Seals of Endeavor, don't you think that 16k is a lot? considering that the players have only been in the bathhouse for a few days and how long does it take to collect such an amount? Why not change this number to 8k? What do you think about this?

If they locked me out of my account for a week, an epic rare mount would seem the least they could do. I do not begrudge the impacted players, I am glad they didn't have to spend 100+ hours, like I did, to get those motifs etc.

For the week long impacted I'd expect a free month of ESO+ as well, at the least.

derkaiserliche · April 19

this is evolving into a pretty horrible discussion:

1. 16k endeavours is EXTREMLY generous on top of all the event loot. If you already got 40k, you might wanna think about
spending it on something. Its not just flashy mounts, but also furniture, motifs and and pets etc. Any if you hate everything, just use it as a savings book for upcoming stuff. But please never ask for more again on top of that. Thats just very greedy and provocates the other users.

2. Dont envy the people that got the endeavours, it wont hurt you or the economy. Maybe Eso will from now on be more generous with bans like these, so just be patient.

3. If your life is in pain, just because a video game is closed for you for one week, its maybe time to overthink your life. This should not have such an affect on anymore, no matter how much you like the game and got used to playing it daily.

4. Try to calm down with your event rage and blames and prepare for the next (nice looking) new dlc.

Vulkunne · April 19

Xandreia_ wrote: »

MarensDad wrote: »

JanTanhide wrote: »

Nope, it's justified. These people lost days of game play. It's more than just an Event they lost participation in. Some of these people are content creators/streamers and depend on playing for their income.

[snip] I get that Zenimax wants to keep them happy, but this is too much

not a content creator but i've lost 5 days so far with no definitive end, my raid leads have had to find last minute fills for harder content and i've lost out on hundred of boxes with maybe millions of gold worth of items. i'm fortunate that i got the 2 style pages i wanted from the event so the other 3 don't matter to me but i'm thankful that ZOS have for once done the right thing here. the amount of people jealous over compensation over something that wasn't a player issue is crazy to me. i remember when i was a kid, my sister broke her arm, so on the way back from the hospital my dad got her a ice cream as a little treat, when they came home and my brothers and i found out we got a little jealous. that's what this entire thread looks like. if you didn't get locked out you don't have a say on what ZOS thinks is appropriate compensation.

[edited to remove quote]

I think everyone here respects the fact that this is ZOS decision and I don't see anyone trying to take that away or stop people from being compensated necessarily. ZOS has compensated people in the past surely. And that is their business.

However because of how painful this particular grind has been and because of all the time and energy we put into it, it makes us feel like we're being left behind kind of. Its like class warfare, kind of. You have one that's being handed all this stuff and you have the other that worked really hard for that stuff and its not that we want something, its just like we're not on the same level.

Like let's use me for example. Let's raise the stakes ok. So let's say that I lost access to my PTS, which I never use it because its had other problems in the past but anyways, let's say I was locked out of my PTS. And then let's say I was the only one locked out. I send in a ticket and then ZOS say, "hey Vulkunne you sweet sweet man, here's a gift basket full of freebees" (that I know I didn't earn and that I know folks on here would be quick to talk about). You know that as well as I and don't pretend people wouldn't. Look at how far... some would go out there to get at this compensation... to start with. Even moving people uhh... into perdition just for disagreeing with them

. And for no other reason than that.

Show of hands, how many would be upset? How many would be like, "well its not fair that we worked for these damn things and this disgusting man gets a free pass because of problems with his account?" "Who him is?" Cause that's exactly what other people would say and the salt would be real against me for that reason. People would also probably be saying other things like, "Hey man, hey man, uhhh I has account problems all the time and I don't ever get anything." "He has account problems and now he's specialllllll". C'mon now.

And that's why, you cannot tell us, "well you don't get a say...". Ok please don't do that. Many of us are subscribers, some of us play a very big role in this game. Much bigger than me, even. I couldn't even hold a candle to some of these Guild Leaders on here and how much good their Guilds bring to the game and into people's lives. Ok I could never fill those shoes but you know what, I'm also part of this like many others and just telling us to sit down isn't going to work.

That's only making it worse and that's not changing hearts or minds on the subject which is what we should be doing here, whichever direction. But saying things like that is like a semi loaded with natural gas going off the rails into an interstate forest fire. Probably pretty cool to witness but quite obviously serves no one hah.

SilverBride · April 19

Vulkunne wrote: »

However because of how painful this particular grind has been and because of all the time and energy we put into it, it makes us feel like we're being left behind.

This is exactly how it feels.

TX12001rwb17_ESO · April 19

I have still not gotton all the style pages and I have been doing boring farming.

hiyde · April 19

There are active threads about the style page drop rate. I agree it's too low and do not understand why TPTB aren't responding, and have said that in those threads.

What I'm not going to do is tie it into what happened to these people, who will miss close to half (if not more) of the event and had *no opportunity to do anything* during a large portion of ESO's biggest event, ever. Because they volunteered to test on PTS.

Just as I'm not mad at those with super-lucky RNG who have all 5 pages (including a lot of the locked-out players), I'm not mad ZOS gave them the biggest rewards of this event.

Right message, wrong room.

SilverBride · April 19

hiyde wrote: »

There are active threads about the style page drop rate. I agree it's too low and do not understand why TPTB aren't responding, and have said that in those threads.

I don't understand either but the silence is making it feel that much worse.