Update 44 is now available for testing on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/categories/pts
Maintenance for the week of September 30:
• PC/Mac: NA and EU megaservers for maintenance – September 30, 4:00AM EDT (8:00 UTC) - 8:00AM EDT (12:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – October 2, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – October 2, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PC/Mac: NA and EU megaservers for maintenance – September 30, 4:00AM EDT (8:00 UTC) - 8:00AM EDT (12:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – October 2, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – October 2, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
Server maintenance times
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Thelrok✭✭✭
It should be written into lore.Medgirlpts_ESO wrote: »I can just about make a book from all these posts. Hmm hardcover or paperback. Decisions.
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Felarrond✭✭✭bjeardoeb14_ESO wrote: »You guys act like this sort of thing is completely new in Gaming History. It's not! This is how UNSCHEDULED MAINTENANCE works! So many people were whinging about bugs, and things got serious enough, they said "We have to fix this to make people happy." And then the second they announce downtime everyone's like "GET A ROPE! LET'S GO KEEL THEM FOR THE DOWNTIMES!" And now that downtime is taking a while everyone's like "WHAT ARE YOU DOING, AND WHY IS IT TAKING SO LONG?" Answering EITHER of those questions is a bad idea for any game developer or host....
A.> GIVING YOU AN ETA ON UNSCHEDULED MAINTENANCE IS ASKING YOU TO CRY MORE LATER. If they don't fix what's broken in the time they said it was "likely" going to take, you're going to be upset with them all over again for going over their estimated time. Fact of life. This is why game developers and hosts no longer give ETAs for UNSCHEDULED maintenance.
B.> They aren't telling you what's broken, and what they're doing to fix it, BECAUSE THEY ARE STILL BUSY FIXING IT. Having someone constantly explaining the intricacies of fixing all the bugs they left in the game, is someone they have to take away from the team that's working to fix them, that means it'll take longer for them to finish. OH WAIT I HAVE A BRIGHT IDEA! LET'S TELL THEM AFTER WE FIX THEM WHAT WAS WRONG! <-- That's the right way of doing things.
C.> This isn't a rant. Although I'm not a game developer, I've been in the IT Field and involved in Systems roll outs, upgrades and implementations for about 15 years. Be it a gaming company, or someone that hosts business applications, the complaints are always the same.
Hopefully this post at least makes you think a little bit! Praise to the Nine Divines!
I am sick and tired of people using 'launch' as an excuse for everything.
There is a difference between a game developer putting the necessary time and effort into development AND testing and launching a game that incurs some unforeseen issues and a developer that rushes/pushes a game to launch that incurs a large number of issues and downtime including many items that have been reported by beta testers for months prior to launch. As one of the beta testers that felt this game was NOT ready for launch, this only adds to the frustration.
Thank goodness Wildstar beta activates again tomorrow at 7am PSD........
My excuse wasn't even Launch in this. In fact I don't think I've really mentioned launch at all in my comment.0 -
Zaeros✭✭✭WOOOOOOOO!!! 50 PAGES"Yes, one step after the next. Come what may, that is what it means to live" - The Seneschal.
This is why we keep going. What else are you going to do with your life?1 -
Moosey✭Cayce_of_Kata wrote: »I wonder why the EU sever was not affected by this?
Different environments cause different effects. Might be that whatever the catalyst of this bug was, hasn't happened (yet?) on the EU server.
Like how a child born to abusive drunkards isn't the same as a child born to attentive parents in a middle-class house... Unfortunately that says some things about us as players.
I wonder if they are running at similar loads etc..
"In the beginning the Universe was created. This has made a lot of people very angry and been widely regarded as a bad move."1 -
Enkshar✭✭I know its hard to tell an ETA for this but at least tell us something like "This will take us at least X hours, so dont come back any sooner than that"0 -
DarkInvictus✭✭ahonma_ESO wrote: »Can you imagine trying to snuggle with an Argonian?
Yet another reason to rid Tamriel of their scaly scourge.
Some like it rough?Robert.Graham18rwb17_ESO wrote: »What Jessica woke up to
Why do we Aussies and the Kiwi's always cop the brunt of these things.. So true..
US game producers just hate us... its cause we share time zones with the rest of asia1 -
ZOS_JessicaFolsomCommunity ManagerThe question on everybody's mind:
Can we get a rough ballpark ETA? Because you ladies and gentleman have been dangling a carrot in front of us.
That's why people are agitated. Some of us have been here almost 8 hours waiting around, and seeing "Soon(tm)" messages.
If someone had told us 8 hours ago "We'll be down for a while, please check in in the morning" I would have gone to sleep.
Totally understandable and fair, @Sarenia. You're right. We'll keep that in mind if we have a long downtime like this again. For now, to be on the safe side, we're looking at a few hours, possibly less.
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Rukur✭✭Medgirlpts_ESO wrote: »I can just about make a book from all these posts. Hmm hardcover or paperback. Decisions.
Make sure you include the dog pic with "Can you hear me now"
I nearly fell over at that.2 -
Laviothane✭✭Ok, heres my poetry slam.
I wore a trench coat. Some people call my mad. It fits and gets the job done. Breakfast, ya, it doesnt exit. In my right mind id have eaten hours ago, but this isnt right. *Flicks a six pence in the air*... Nothing is... *catches six pence*. The time has lost its meaning. The colors all blend. My focus moves to the paint on my wall. *lights a cigarette* Touche ESO, Touche.2 -
Sarenia✭✭✭✭✭Well, at least we have an ETA now - "later this morning".
I got on last night 5 minutes before downtime... I'll be going to bed in about 2 hours.
Maybe I'll wake up in time for the scheduled Wednesday evening maintenance. ^_^
I'll make sure to sign into the forum to level up my account more. Maybe raise my meme crafting skill.[beta_group_85b_9]0 -
Absinthe✭✭✭ZOS_JessicaFolsom wrote: »We just posted the more detailed explanation mentioned earlier this morning. Here's what it says.ZOS_JessicaFolsom wrote: »Last night a few North American users reported inventory-related issues with their character account, such as seeing additional inventory items appear, or seeing items that were not earned through gameplay. We've identified and fixed the problem, but the issue necessitated some downtime overnight for the North American megaserver. This problem has not manifested on the European server, so it continues to run as normal. The fix will be implemented as soon as all required pre-testing is complete this morning.
We were already planning to push a new game build to both servers this morning, and we will continue to work towards this. Stay tuned for complete patch note shortly. In addition to this aforementioned priority fix, we are also working quickly to restore our 'send in-game mail' functionality, some content blocking fixes that are preventing some users from finishing quests, and a few other tweaks. Our goal is to have all of these fixes initiated later this morning, eastern US time.
We will update this post as soon as we have an exact timeline for the service to be restored.
http://forums.elderscrollsonline.com/discussion/64824/eso-north-american-megaserver-downtime-4-1-to-4-2?new=1
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ZOS_JessicaFolsom wrote: »We just posted the more detailed explanation mentioned earlier this morning. Here's what it says.ZOS_JessicaFolsom wrote: »Last night a few North American users reported inventory-related issues with their character account, such as seeing additional inventory items appear, or seeing items that were not earned through gameplay. We've identified and fixed the problem, but the issue necessitated some downtime overnight for the North American megaserver. This problem has not manifested on the European server, so it continues to run as normal. The fix will be implemented as soon as all required pre-testing is complete this morning.
We were already planning to push a new game build to both servers this morning, and we will continue to work towards this. Stay tuned for complete patch note shortly. In addition to this aforementioned priority fix, we are also working quickly to restore our 'send in-game mail' functionality, some content blocking fixes that are preventing some users from finishing quests, and a few other tweaks. Our goal is to have all of these fixes initiated later this morning, eastern US time.
We will update this post as soon as we have an exact timeline for the service to be restored.
http://forums.elderscrollsonline.com/discussion/64824/eso-north-american-megaserver-downtime-4-1-to-4-2?new=1
The question on everybody's mind:
Can we get a rough ballpark ETA? Because you ladies and gentleman have been dangling a carrot in front of us.
That's why people are agitated. Some of us have been here almost 8 hours waiting around, and seeing "Soon(tm)" messages.
If someone had told us 8 hours ago "We'll be down for a while, please check in in the morning" I would have gone to sleep.
Sarenia is 100% right here, your posts make it sound Jessica like you guys knew it was not coming back on until day time US, so why not just say that... if your not going to be testing until pre-testing is complete this morning' then the french CSR should have gone 'US server has borked itself won't be fixed until teams can work on it in the morning'. people would have gone and done other things.. not that the thread hasn't been a bad thing.. But there is something called Communication, you guys have ballsed it up big time here.. and it's fine to go but it's only early start etc however it was and IS through Prime Time Australia and New Zealand and Eastern Asia region, letting us know that we aren't gonna get any game time rather then stringing us on with 2 hour copy and paste notes is a better idea..
Matt should know from his DAOC days that communicating with the Community and being upfront about mistakes is better then trying to hide them, the community will understand 99% of the time if you tell us the TRUTH, but if you string us along and treat us like idiots who don't deserve to be told what is going on with something we are paying for.. than expect people to start ranting and being rather rude... Matt's old team at Mythic had communication down pat, we KNEW what was going on through the Hearld you had updates on the hour etc.. this entire thing has just been.. well bad.
-Weldien Phoenix.
Guild Leader Warriors Blood.-Rob Aka
Weldien Phoenix
Guild Leader Warriors Blood.4 -
Quick question, but if maintenance happens on a frequent basis in the future, Will people lose out on Paid Game Time during the maintenance?
This is actually a legitimate question. If the server is down for a couple of hours tonight, then I just lost an entire night online since I have a job and have to go to work, etc.
I don't want to sound like a spoiled brat, but a day is a day ...
You have a free month to see their policies and then make your decisions.
This policy wasn't disclosed when I made the purchase, that regular 8-hour outages are going to be happening. And they are setting a precedent on their patching/system maintenance behavior right now. I GUARANTEE, they are going to be doing this all the time. What's worse is they really poorly communicate that they are going to be doing things that could break the system during planned "system maintenance". This game being an MMO makes me grumpy already. Seriously ESO team, you can do better, you don't have to copy everything Blizzard does.0 -
ZOS_JessicaFolsom wrote: »The question on everybody's mind:
Can we get a rough ballpark ETA? Because you ladies and gentleman have been dangling a carrot in front of us.
That's why people are agitated. Some of us have been here almost 8 hours waiting around, and seeing "Soon(tm)" messages.
If someone had told us 8 hours ago "We'll be down for a while, please check in in the morning" I would have gone to sleep.
Totally understandable and fair, @Sarenia. You're right. We'll keep that in mind if we have a long downtime like this again. For now, to be on the safe side, we're looking at a few hours, possibly less.
Thank You!!! For the Update!!!1 -
SuperJChat✭✭✭ZOS_JessicaFolsom wrote: »For now, to be on the safe side, we're looking at a few hours, possibly less.
The ETA everyone has been waiting for, Thank you
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avantre✭✭DarkInvictus wrote: »ahonma_ESO wrote: »Can you imagine trying to snuggle with an Argonian?
Yet another reason to rid Tamriel of their scaly scourge.
Some like it rough?Robert.Graham18rwb17_ESO wrote: »What Jessica woke up to
Why do we Aussies and the Kiwi's always cop the brunt of these things.. So true..
US game producers just hate us... its cause we share time zones with the rest of asia
They're probably just jealous of Hugh Jackman's and Chris Hemsworth's chiseled abs and seek to punish their country in any way they can.
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Vaultese✭Well, I've only got 5gigs left on my EU server download, then y'all can bite me lmaoI used the "Attach Image" option for a sig and it said images aren't allowed in sigs. This is lol-worthy.0 -
Magdalina✭✭✭✭✭
✭✭✭ZOS_JessicaFolsom wrote: »
...We were already planning to push a new game build to both servers this morning, and we will continue to work towards this. Stay tuned for complete patch note shortly. In addition to this aforementioned priority fix, we are also working quickly to restore our 'send in-game mail' functionality, some content blocking fixes that are preventing some users from finishing quests, and a few other tweaks....
Aha, so maybe someone will FINALLY fix the Assassins quest! ...by tomorrow or smth>.> <.<
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