Server maintenance times

SuperJChat

Personally I think its worse they keep telling us they will "update us with more information soon" and not telling us anything than just saying, "Still working on it, Hang in there!"


*Edit* And then they tell us after I post this

Sarenia

bjeardoeb14_ESO wrote: »

You guys act like this sort of thing is completely new in Gaming History. It's not! This is how UNSCHEDULED MAINTENANCE works! So many people were whinging about bugs, and things got serious enough, they said "We have to fix this to make people happy." And then the second they announce downtime everyone's like "GET A ROPE! LET'S GO KEEL THEM FOR THE DOWNTIMES!" And now that downtime is taking a while everyone's like "WHAT ARE YOU DOING, AND WHY IS IT TAKING SO LONG?" Answering EITHER of those questions is a bad idea for any game developer or host....

A.> GIVING YOU AN ETA ON UNSCHEDULED MAINTENANCE IS ASKING YOU TO CRY MORE LATER. If they don't fix what's broken in the time they said it was "likely" going to take, you're going to be upset with them all over again for going over their estimated time. Fact of life. This is why game developers and hosts no longer give ETAs for UNSCHEDULED maintenance.

B.> They aren't telling you what's broken, and what they're doing to fix it, BECAUSE THEY ARE STILL BUSY FIXING IT. Having someone constantly explaining the intricacies of fixing all the bugs they left in the game, is someone they have to take away from the team that's working to fix them, that means it'll take longer for them to finish. OH WAIT I HAVE A BRIGHT IDEA! LET'S TELL THEM AFTER WE FIX THEM WHAT WAS WRONG! <-- That's the right way of doing things.

C.> This isn't a rant. Although I'm not a game developer, I've been in the IT Field and involved in Systems roll outs, upgrades and implementations for about 15 years. Be it a gaming company, or someone that hosts business applications, the complaints are always the same.

Hopefully this post at least makes you think a little bit! Praise to the Nine Divines!

FYI ranting ended like 4 hours ago.

Now we're too tired to rant and posting cat pics. keep up!

Mortelus

Ceila wrote: »

Mortelus wrote: »

Rock, paper, scissors anyone?

I will go first...

1...
2...
3... Rock.

1...
2...
3...Spock

hmmm... good move there!

1...
2...
3...Jellypig

Goretex

probably the obama admin running this, sounds like something this admin would do.

avantre

To be honest the only reason I'm staying up for the server to get up is so that I can free up 3 bag slots by researching new traits on the carpentry/blacksmith/clothing lines and feed my horse another inventory upgrade. 4 precious bag slots are more important to someone crafting multiple craft lines than any amount of sleep.

dcarpent72

Zaggolf wrote: »

Did someone say shortly??????

naw... someone called me "shorty"

yezuu

stage 2

Faked

Thank you for posting that information Jessica

MattoxMaodhun

@ZOS_JessicaFolsom‌ Thank you. That was indeed informative and an Update.

Brynnza

ahonma_ESO wrote: »

Can you imagine trying to snuggle with an Argonian?

Yet another reason to rid Tamriel of their scaly scourge.

Some like it rough?

Robert.Graham18rwb17_ESO wrote: »

What Jessica woke up to

Why do we Aussies and the Kiwi's always cop the brunt of these things.. So true..

Sarah_Lynn

Freshmango55 wrote: »

Sarah_Lynn wrote: »

When the server is down it makes me want to eat, is that normal?

Probably due to not eating because being fixated on the screen for so long before downtime.

Possibly.

Sarenia

ZOS_JessicaFolsom wrote: »

We just posted the more detailed explanation mentioned earlier this morning. Here's what it says.

ZOS_JessicaFolsom wrote: »

Last night a few North American users reported inventory-related issues with their character account, such as seeing additional inventory items appear, or seeing items that were not earned through gameplay. We've identified and fixed the problem, but the issue necessitated some downtime overnight for the North American megaserver. This problem has not manifested on the European server, so it continues to run as normal. The fix will be implemented as soon as all required pre-testing is complete this morning.

We were already planning to push a new game build to both servers this morning, and we will continue to work towards this. Stay tuned for complete patch note shortly. In addition to this aforementioned priority fix, we are also working quickly to restore our 'send in-game mail' functionality, some content blocking fixes that are preventing some users from finishing quests, and a few other tweaks. Our goal is to have all of these fixes initiated later this morning, eastern US time.

We will update this post as soon as we have an exact timeline for the service to be restored.

http://forums.elderscrollsonline.com/discussion/64824/eso-north-american-megaserver-downtime-4-1-to-4-2?new=1

The question on everybody's mind:

Can we get a rough ballpark ETA? Because you ladies and gentleman have been dangling a carrot in front of us.

That's why people are agitated. Some of us have been here almost 8 hours waiting around, and seeing "Soon(tm)" messages.

If someone had told us 8 hours ago "We'll be down for a while, please check in in the morning" I would have gone to sleep.

Magdalina

SuperJChat wrote: »

Faked wrote: »

you had paint on your f5 key.... must be a new keyboard.

Probably recently discovered [F5], mine is just a hole with the rubber *** left

*shrugs* Personally, I don't frequent forums and social networks so don't really use it, my f5 is pretty much intact after several years.

Also, the thread is seriously growing faster than I'm reading it .__.

Rukur

avantre wrote: »

To be honest the only reason I'm staying up for the server to get up is so that I can free up 3 bag slots by researching new traits on the carpentry/blacksmith/clothing lines and feed my horse another inventory upgrade. 4 precious bag slots are more important to someone crafting multiple craft lines than any amount of sleep.

OMG I totally forgot about my horse...Poor guy.

Loctite

I wonder why the EU sever was not affected by this?

pad11

Holy *** i'm trying to catch up from being gone 90 minutes and the pages are adding faster than i can read the back-posts...oh hell i'm adding to it now! can't stop, vicious cycle! oh damn...damn!!!

Laviothane

Alas the plot thickens, and oh what the dickens they plan to implement a patch, im damn close to snoring this process is boring and i think i have bed sores on my a$$

Felarrond

Sarenia wrote: »

bjeardoeb14_ESO wrote: »

You guys act like this sort of thing is completely new in Gaming History. It's not! This is how UNSCHEDULED MAINTENANCE works! So many people were whinging about bugs, and things got serious enough, they said "We have to fix this to make people happy." And then the second they announce downtime everyone's like "GET A ROPE! LET'S GO KEEL THEM FOR THE DOWNTIMES!" And now that downtime is taking a while everyone's like "WHAT ARE YOU DOING, AND WHY IS IT TAKING SO LONG?" Answering EITHER of those questions is a bad idea for any game developer or host....

A.> GIVING YOU AN ETA ON UNSCHEDULED MAINTENANCE IS ASKING YOU TO CRY MORE LATER. If they don't fix what's broken in the time they said it was "likely" going to take, you're going to be upset with them all over again for going over their estimated time. Fact of life. This is why game developers and hosts no longer give ETAs for UNSCHEDULED maintenance.

B.> They aren't telling you what's broken, and what they're doing to fix it, BECAUSE THEY ARE STILL BUSY FIXING IT. Having someone constantly explaining the intricacies of fixing all the bugs they left in the game, is someone they have to take away from the team that's working to fix them, that means it'll take longer for them to finish. OH WAIT I HAVE A BRIGHT IDEA! LET'S TELL THEM AFTER WE FIX THEM WHAT WAS WRONG! <-- That's the right way of doing things.

C.> This isn't a rant. Although I'm not a game developer, I've been in the IT Field and involved in Systems roll outs, upgrades and implementations for about 15 years. Be it a gaming company, or someone that hosts business applications, the complaints are always the same.

Hopefully this post at least makes you think a little bit! Praise to the Nine Divines!

FYI ranting ended like 4 hours ago.

Now we're too tired to rant and posting cat pics. keep up!

That's the problem with the forum's Best of feature. When I clicked it It put me in the middle of the thread and it looked like people were still ranting! Very well then... Kitten fix please!

Skjlvald

Medgirlpts_ESO wrote: »

@Skjlvald‌ Hahaha. This also took 6 attempts to spell your name just now.

Lol I won't hold it against you. It's my characters name in skyrim..... it came from a name generator :P

Zaggolf

ZOS_JessicaFolsom wrote: »

We just posted the more detailed explanation mentioned earlier this morning. Here's what it says.

ZOS_JessicaFolsom wrote: »

Last night a few North American users reported inventory-related issues with their character account, such as seeing additional inventory items appear, or seeing items that were not earned through gameplay. We've identified and fixed the problem, but the issue necessitated some downtime overnight for the North American megaserver. This problem has not manifested on the European server, so it continues to run as normal. The fix will be implemented as soon as all required pre-testing is complete this morning.

We were already planning to push a new game build to both servers this morning, and we will continue to work towards this. Stay tuned for complete patch note shortly. In addition to this aforementioned priority fix, we are also working quickly to restore our 'send in-game mail' functionality, some content blocking fixes that are preventing some users from finishing quests, and a few other tweaks. Our goal is to have all of these fixes initiated later this morning, eastern US time.

We will update this post as soon as we have an exact timeline for the service to be restored.

Well good news is there is only a few hours of morning left on the east coast so hurry up lol

juic3

Atleast we know what's going on now! that's some progress atleast.

smilingmaybe

Loctite wrote: »

I wonder why the EU sever was not affected by this?

I blame the metric system.

trinta

Yay, an actual update. Hey, listen, Jessica, I have to go to the gym in thirty minutes, I'll be back a little after 11, so if you guys could have this ready to rock by then... Thanks!

Rapscallion74

Sarenia wrote: »

If someone had told us 8 hours ago "We'll be down for a while, please check in in the morning" I would have gone to sleep.

Luckily, that was what I did

Zaeros

Cayce_of_Kata wrote: »

Sarenia wrote: »

*hands out Moon Sugar to the angry gamers*

How 'bout some Balmora Blue?

I want in on that!

MardukAU

Cayce_of_Kata wrote: »

MardukAU wrote: »

i need a few lines of Skooma to stay awake

That's not how skooma works.

aww

CatacombHeart

Sarenia wrote: »

ZOS_JessicaFolsom wrote: »

If someone had told us 8 hours ago "We'll be down for a while, please check in in the morning" I would have gone to sleep.

I'm giving it another hour before passing out. :P

Robert.Graham18rwb17_ESO

Brynnza wrote: »

ahonma_ESO wrote: »

Can you imagine trying to snuggle with an Argonian?

Yet another reason to rid Tamriel of their scaly scourge.

Some like it rough?

Robert.Graham18rwb17_ESO wrote: »

What Jessica woke up to

Why do we Aussies and the Kiwi's always cop the brunt of these things.. So true..

I was hoping for a nice night of leveling ..... that was back at 5pm

TheAurelian

Everyone be chill and calm down. Online games have crappy launches these days. This is just the way of things. The only one that didn't was Guild Wars 2 and that was because they literally rationed the release of their product.

Rukur

From the tone of the last update I would say another 4-6 hours more.

My 2 cents.