I pre-ordered the game through the main Zenimax store, as did my husband. And I haven't added a sub yet because the option doesn't even show up on my account to allow me to do so. It shows up on my husband's account page but not mine. I pre-ordered on the 30th and it went through that day. It wasn't cancelled and the money was taken out of my account. And I was able to login until the 3rd. I also have enough in my account to pay for it since it's linked directly to my bank account. As for the repair, I didn't think that would work, but that's what tech support told me to do, so I tried it. I also tried changing my password again though I didn't think that would work either. I'm still unable to access the game today so it's been almost 24 hours now and I haven't heard back from customer service again yet. Oh, and when I click on Billing History I just get a 500 page error, that it can't load the page. All around it's pretty screwy.karldavy149b16_ESO wrote: »did u link your credit card paypal account and choose your sub plan yet ??? it could be that the account only SHOWS BETA ACCESS thats your issue ...
it no longer says early access for u ... which means .. u might have to select your subscription plan .. please not selecting plan using a cc will charge u your subscription so will take x from account but you will have 60 days of play time
where did u preorder the game was it directly from zenimax if it wasnt u might want to add your game time code that was emailed or arrived in the box .. i doubt you have been suspended as it only says u have beta access .
as with lots of preorders .. order goes into an authorized state meaning money goes out but is never actually sent to zenimax some banks after 3 working days cancel authorized(pending) transactions and the money shows up some dont cancel and 24 hours after the initial authorization the money shows up
if that happened with u there simply might not be enough funds to purchase game .. purchase may have been cancell (these are unlikely as u say u was in early access but when an mmo launches anything is possible)
and a note to never ever take run a repair as a valid resolve a repair is client side (your files) if u cant access anything thats server side issue which is the developers error he mugged u off here ..
cant access billing history ... what happens here ... does the webpage just keep loading ..
Ditto, just picked up the game from store. Wasn't in the early get in but was in many many betas. Password has worked to log into all these forums and account, but not game. Don't get it. I never got a flag or a ban, never said anything divisive in beta nor was told I did so. Just doesn't make any sense.I'm having the same problem
mithrrilb14_ESO wrote: »I still can't login. I was contacted my customer service and they are upgrade me to the high elves or whatever they call their upper tier. I haven't heard back yet. When I called in they said that my account shows my purchase of the game but it doesn't have a game code associated with the account. I'm assuming that's the problem now and was the problem earlier when I couldn't login.
ajacksified wrote: »I'm aware of that. I thought I had the same problem as others, until I tried that. If I have uncovered a bug then it likely that others think they need admin assistance but don't.
going by the op's first post , he has a miss matched client version, I had the same thing till i patched and i now have the same version as the server.
You can't play a game withe version 1.0 if the server your playing on has version 1.2.
All i did to fix this was rename the folder(the one in bold) Elder Scrolls Online>Launcher>"Program Data to Program Data Backup, and re launched the launcher and it patched the game to the newer version( i also copied the files in it back to the new folder so it didn't have to download as much) by forcing the launcher to recreate the folder it will then patch to the latest version.
going by the op's first post , he has a miss matched client version, I had the same thing till i patched and i now have the same version as the server.
You can't play a game withe version 1.0 if the server your playing on has version 1.2.
All i did to fix this was rename the folder(the one in bold) Elder Scrolls Online>Launcher>"Program Data to Program Data Backup, and re launched the launcher and it patched the game to the newer version( i also copied the files in it back to the new folder so it didn't have to download as much) by forcing the launcher to recreate the folder it will then patch to the latest version.
Your not the OP who started this thread, so why are you answering me?going by the op's first post , he has a miss matched client version, I had the same thing till i patched and i now have the same version as the server.
You can't play a game withe version 1.0 if the server your playing on has version 1.2.
All i did to fix this was rename the folder(the one in bold) Elder Scrolls Online>Launcher>"Program Data to Program Data Backup, and re launched the launcher and it patched the game to the newer version( i also copied the files in it back to the new folder so it didn't have to download as much) by forcing the launcher to recreate the folder it will then patch to the latest version.
My problem was fixed, If you read my post again then you will see what my problem was. It had nothing to do with not being updated to the latest patch.
Your not the OP who started this thread, so why are you answering me?going by the op's first post , he has a miss matched client version, I had the same thing till i patched and i now have the same version as the server.
You can't play a game withe version 1.0 if the server your playing on has version 1.2.
All i did to fix this was rename the folder(the one in bold) Elder Scrolls Online>Launcher>"Program Data to Program Data Backup, and re launched the launcher and it patched the game to the newer version( i also copied the files in it back to the new folder so it didn't have to download as much) by forcing the launcher to recreate the folder it will then patch to the latest version.
My problem was fixed, If you read my post again then you will see what my problem was. It had nothing to do with not being updated to the latest patch.
I have been locked out of game for 4 days now with only responses like 'we will get back to you as soon as possible' how long is that? This is really crazy, banned for no reason, I am not a gold seller, I have not grieved or spammed. I barely talk in zone chat as my guild uses team speak. someone sort this please!