Maintenance for the week of June 24:
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[Incorrect Login Information] - (PLEASE READ IF HAVING THIS PROBLEM)
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but ive forwarded all tickets to bethesda press officer ... see what they say if anything0 -
Zilyana✭✭✭I thought it was just 1 10 year old chinese girl doing it all with the quality of service I have gotten.1 -
lol guess what i log in and 2 seconds later what happens the same goldah.com gold spammer is still spamming ...omg omg omg # logged out in rage1
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u guys should send me a mail containing your ingame name we should hang out in game once u return i play both the eu and na server incase u aint noticed i dont sleep lol
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Zilyana✭✭✭If I ever get in...sigh, this is amazing service...Edited by Zilyana on April 3, 2014 11:43AM0
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Genoshan✭I am also not happy !!! I have sent in 3-4 support requests. I have been told I will have my items restored... Thats just great IF I can get in and access my items. I work a lot and enjoy playing in my downtime. Now my downtime is spamming hotmail waiting for an email like a lot of others received re-instating my account.
Truly I feel no-one ever reads the reviews. I cannot log in, that is my problem. Let me log in not joke with me that the gods will do their best to restore my items. My incident report # is Incident: 140402-008320. Thanks
4 days and still unable to log in ... And counting0 -
Genoshan✭here is the response I got , after i stated I can't log in and I believe my items were taken.
Greetings!
Our soothsayers have determined that the minions of Molag Bal have unjustly relieved you of some of your hard-won possessions.
The mages in charge of our wards of protection are deeply sorry for this oversight. They wish to assure you that they have identified each and every adventurer who lost items, as well as each and every item that was lost.
This state of affairs will not stand! Our mages are busily summoning the missing items back from Molag Bal’s vaults in Coldharbor. As quickly as they can retrieve them, we will dispatch our trusted and honorable Gamemasters to return your goods to you.
Keep an eye on your in-game mailbox, as your items shall be returned to you as soon as they become available.
Warm Regards,
Thats good as a fix for the items, but how about letting me log in to see if I have my items ?
4 days and still unable to log in ... And counting0 -
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Publius_Scipio✭✭✭✭✭
✭✭✭Glad to hear some of you are getting the issue resolved. Hang in there @Zilyana.Edited by Publius_Scipio on April 3, 2014 3:00PM1 -
Can't log in this morning so good to see they haven't gotten the overall issue solved. I suppose I will join you here until my ban is lifted or CS gets things sorted out. #TheRaceIsOn0
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Hound them just be relentless fyi its a 3 day ban so tomo great chance u will be in if it makes u feel any better games *** buggy as hell0
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Genoshan✭SO i now read the game is down for 3-4 hours. My 5 day early access was 1.5 days at most. Not sure why I can't play. To this day I have never been told WHY my account was disabled, except they informed me my account was compromised.
IF YOU KNOW IT WAS COMPROMISED GIVE IT BACK TO ME ???
Sorry for venting.4 days and still unable to log in ... And counting0 -
Zilyana✭✭✭Sigh...3 and 1/2 days and I can't log on...admin messages me saying the support team will help me and they don't do anything for me.
Finally
Greetings Katie,
You may now log into your game account for The Elder Scrolls Online again. We have restored your account to its previous state.
Please contact us via our online support center at: help.elderscrollsonline.com if you have any additional questions or concerns about your game account.
Warm Regards,
The Elder Scrolls® Online TeamEdited by Zilyana on April 3, 2014 7:02PM0 -
Genoshan✭Grats mate. Hope they look at mine soon
4 days and still unable to log in ... And counting0 -
Sigh...3 and 1/2 days and I can't log on...admin messages me saying the support team will help me and they don't do anything for me.
Finally
Greetings Katie,
You may now log into your game account for The Elder Scrolls Online again. We have restored your account to its previous state.
Please contact us via our online support center at: help.elderscrollsonline.com if you have any additional questions or concerns about your game account.
Warm Regards,
The Elder Scrolls® Online Team
DOESNT THAT EMAIL SAY ITS BEEN RESTORED U CAN LOG IN ?
U KNOW SERVERS ARE DOWN ATM0 -
DONT SAY BECAUSE U HAVE LOST PLAYING TIME EARLY ACCESS IS CONSIDERED A BONUS AS THANK YOU FOR BUYING THE GAME EARLY
U SHOULD ASK FOR A GESTURE OF GOODWILLL BECAUSE OF ALL THE EFFORT IT TOOK AND STRESS INCOMPETANT CSRS CAUSED
I HAVE ALTHO I DID ADD I MIGHT HAVE TO POST THE TICKETS ON GAMIN FORUMS LOL AND COPY AND PASTED THE TICKET WITH 4 SEPERATE CSRS COMMENTS AS THEY FORWARDED TO SOMEONE THEY THINK SHOULD DEAL WITH IT
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Zilyana✭✭✭I should have access back to my account now, guess we will see after maintenance. Thanks for the tips about asking for compensation.0
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Genoshan✭I am now positive they do not even look at the actual issues people are having. After about 5 responses I am back to square 1. 3 days later i get this ;
Greetings Adventurer!
The dwellers of Tamriel thank you for taking time from your quests to report this offense. Maintaining the integrity of the land is a priority; we will investigate this matter and take appropriate action.
To protect individual privacy, we do not disclose the outcome of our investigation.
Thanks for supporting the Elder Scrolls Online.
WTF. I have gone from them admitting my account was compromised to thanks for reporting... Did they send their customer support to a 3rd world country that just picks any response to meet KPI response times ?4 days and still unable to log in ... And counting0 -
Publius_Scipio✭✭✭✭✭
✭✭✭ZOS has extended the early access time for all to this Sunday at 8 am EST!0 -
Genoshan✭Publius_Scipio wrote: »ZOS has extended the early access time for all to this Sunday at 8 am EST!
That's great if you can log in and enjoy those 5 days ....
4 days and still unable to log in ... And counting1 -
Publius_Scipio✭✭✭✭✭
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Hang in there, I know what it feels like. Maybe contact @ZOS_TristanK, he was extremely helpful in resolving my issue.Publius_Scipio wrote: »ZOS has extended the early access time for all to this Sunday at 8 am EST!
That's great if you can log in and enjoy those 5 days ....
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yes im not sure if @ZOS_TristanK was behind me getting mine sorted but thanks and sorry for yelling i was going thro teso withdrawels and those dts are a son of a ***
on anouther note i got this after asking for a gesture of good will every player is getting an additional 48 hours free
Response By Email (DeChaun) (04/03/2014 04:27 PM)
Greetings!
Thank you for contacting The Elder Scrolls Online Team.
The Grace Period is an extension of free play for, roughly, an additional 48 hours for all players that pre-ordered or pre-purchased The Elder Scrolls Online. We are granting additional free game-time to these players for their patience throughout the various maintenance windows that we experienced as we readied for launch day
In the meantime, we’d also recommend you keep an eye on our official Facebook, Twitter, and website for upcoming news about The Elder Scrolls Online, including release-date info. You’ll find those pages here:
https://www.facebook.com/ElderScrollsOnline
http://twitter.com/TESOnline
http://elderscrollsonline.com
You may also want to check out our official ESO FAQ, found here: http://www.elderscrollsonline.com/en/support
Thank you for your continued interest and support!
Warm Regards,
The Elder Scrolls Online Team0
