Deleted Imperial Edition/Early Access Items

Snibbig

I have this issue

duskmoon82ub17_ESO

My ticket was completely misread, so I suppose I have to reply here. Missing Monkey Vanity Pet and Rings of Mara. The person who read my ticket didn't actually read it and assumed I was asking about items I hadn't gotten yet. I replied back but I'm losing faith at this point.

Add me to this list

jmwaldronb14_ESO

Got a reply back from support ticket#140330-013650 with canned instructions for redeeming retail codes. I purchased the digital imperial and lost my maps and monkey due to character deletion. Please help and add me to list.

Marcelhanaieb16_ESO

I deleted my imperial character after i had realized i had put him in the wrong in the ebonheart pact and i wanted him in the dominaon that character had all of the early acces content and i deleted it by mistake.

I delteted the explorer pack, all beta vanity pets and my pledge of mara.

please add me to the list.

valeroff

I did this by accident, remade my character without depositing the items first.

quicksilv3r

this is bs, every char created on collectors account should have these items...
@#$% yr ingame bank

dezikimnub18_ESO

Still the same issue without resolution from Kenzie. I my 3rd respose with the canned BS about reentering my codes. It was.received.and deleted and I dont have codes because it was the DIGITAL version. How hard is that to understand? Sent 4th ticket today demandinding a supervisor.

Dez

Smooey

I am missing the monkey pet. Please add me to the list as well.

ilili

Please insure my ticket is labeled as unresolved.

I received three emails with conflicting status reports about my ticket. Two said solved, the third said unresolved.

These are the items I have lost:

- monkey beta reward
- scuttler pet
- treasure maps

I would like these restored. I have sent several requests and posted in this forum thread twice about the issue.

Please advise on how I may go about getting my items restored. Thank you very much for your time.

Question Reference # 140330-013758
Question Reference # 140330-016259


Here is the copy from one of the emails by Kenzie:

Response By Email (Kenzie) (04/03/2014 06:16 PM)
Greetings Elder Scrolls fan!

For purchases from certain retailers, some digital perks and bonus items will not be available until a game key has been applied to the customer's account. This means customers may have received some of the digital perks and bonus items, such as the ability to play any race in any alliance, but not all of the expected items.

Items Affected:
o Mubcrab Vanity Pet
o Scuttler Vanity Pet
o Bonus Treasure Maps

The remaining pre-order bonus items will be received when customers enter the game key provided by your retailer starting on April 3rd.

1. Locate the game code, not the early access code, in the retail box (or sent in an email in the case of a "download only" purchase)
2. Log into http://account.elderscrollsonline.com
3. Click Account Summary
4. Click Redeem Code
5. Enter the Game Code
6. Apply the game key
7. Log into the game and check the in-game mail to verify the pre-order bonus items

If this process does not resolve the problem with missing items, please contact Customer Support at https://help.elderscrollsonline.com/app/home/track/AvOA0wpcDv8S~bjFGlce~yINfOkqQy75Mv8g~zj~PP~p so we can resolve the issue.

Warm Regards,
The Elder Scrolls Online Team

acunninghan

Why do they keep contacting customer support for us if all we get is a template response?

Goretex

I put my digital game code in and it didn't do anything!

Goretex

If this continues they might have lost a subscriber, I didn't pay $79.99 for my bonus stuff not to be there.

Jboysr

I accidently deleted my explorer pack maps. If theres a chance to get them back I would be grateful. Thanks.

Goretex

Yes I deleted my first toon, but I thought the bonuses would be on all toons

Jeddahwe

I deleted items, made a ticket and got a reply that is has been escalated...nothing since then...That was first day of early access.

Soleus

Can I please be added, I have had numerous problems, through 5+ tickets, since the 30th, and have been passed along through various people.
Currently, I'm missing the 3 vanity pets, along with the bonus maps, and I still have my scroll of mara unopened in my mail. Thank you for the support.

Goretex

Has anyone actually got their items back?

Sanued

Can you add me please? Today I accidentally put my new character to bad alliance, so I deleted him. With my Explorer´s pack and monkey pet.... I was participated in beta and early access.
Ticket: 140404-029389.

Oriayan

Goretex wrote: »

Has anyone actually got their items back?

Highly doubtful. Wife had this happen and has been emailing support alot and only gotten the unhelpful generic cut and paste replies. She was at the point this morning when her digital code didnt give her the pre-order stuff that she nearly un-installed the game and called for a refund.

dezikimnub18_ESO

I'm pretty close. Now, its not even about the stupid pets etc. Now I am far more pissed off and disgruntled by the brush offs each time I ask fo help. They arent even taking 2 seconds to look up my account before popping in the generic copy/paste response. Its very irritating.

Dez

unreal85

I deleted my imperial character after i had realized i had put him in the wrong in the ebonheart pact and i wanted him in the dominaon that character had all of the early acces content and i deleted it by mistake.

I deleted the pet and the ring of mara

please add me to the list cause my ticket has not been resolved

adfb16_ESO

I got this response earlier today:

I understand your issue with missing the maps. We would certainly love to restore the maps for you. We just need a few pieces of information before we can do so:

Full Name
Secret Question Answer
Date of Birth
Last 4 digits of Credit Card used for purchase

Please reply with the information above so we can process the restoration.
Let the fields of Cyrodiil run red!
For the love of Tamriel,
Steven, Elder Scrolls Online Team

I sent the required information, not heard anything since, but assuming it will be processed. I also got this reply to another ticket on the same subject:

Thank you for contacting The Elder Scrolls Online Team. My name is Dean. I see you have submitted multiple tickets with the same question. I can confirm that your item restoration is being dealt with in ticket 140404-012027 (submitted today)
Your items will be restored to you as soon as possible.

Thank you for your interest and support.

Warm Regards,
Dean M.
The Elder Scrolls Online Team

black1298

Ok so I contacted customer support twice and both times got a generic response to the issue saying i needed to wait for retail release and use the game code from my physical box that i never ordered because I ordered online. I'm posting here so hopefully this issue will be resolved. I'm starting to get very agitated as I've been getting the non stop run around since day one of the digital purchase early access and I want the items that I pad for since me and my fiance have refused to play much wanting to take full advantage of our Rings of Mara that we now have wasted 5 days of not being able to really play. So the sooner the correction the better because so far this isn't "customer service" so much as it is "pass the buck until he leaves." So if there's anyway to "top priority" this since I've already waited for customer service TWICE it would be much appreciated.

dezikimnub18_ESO

Well, thats somewhat positive anyway. But I have to admit I would be very nervous about giving them that info.

Dez

MaxTwinsen

Hi,

I accidently deleted my explorer pack maps and pet's.

arctauria

Add me to the list please. I lost my items as well. I didn't realize this would happen.

Fawlcha

I have collect the digital content from my Imperial edition and accidentally deleted my character. If it is possible I would like some help to get it back.

Rainbowkoneko

I too deleted my Imperial Edition items. May I please be added to the list? Thank you.

Nessa85

Hi!
When I deleted my char, I lost the monkey that I won as companion. Love to have him back.

frozywozy

Add me to the list please.