Maintenance for the week of December 16:
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
ZOS, do you actually care anymore?
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Verbal_Earthworm✭✭✭✭✭
✭Bouldercleave wrote: »I have run car dealerships for a LONG time now, so customer service is VERY important
Best part of this entire thread.1 -
JackAshes✭✭✭I think the game is at a tipping point right now. Bugs that used to only effect PVP are now bleeding into PVE content. Something the Devs used to be able to ignore because of the lower percentage of player is now directly effecting the majority. White knights have dismounted their steeds and are now rolling around in the Mosh Pit and won’t speak up to defend ZOS anymore. When a company looses that group of loyalists bad things (or good things depending on you perspective) will happen.
There are many games on the horizon that have most people attention like Classic Wow and Ashes of Creation. That put ZOS on a time clock to address these issue. I hope they are up to the challenge because I do enjoy their product minus the game breaking issues that have been growing exponentially.10 -
Bouldercleave✭✭✭✭✭
✭✭✭Verbal_Earthworm wrote: »Bouldercleave wrote: »I have run car dealerships for a LONG time now, so customer service is VERY important
Best part of this entire thread.
I'm glad that I amused you.1 -
Wolfpaw✭✭✭✭✭
✭✭Bouldercleave wrote: »
This - NEVER shut up.
The key is to know WHO to be pissed at.
The other ting is that many of the people here really need to work on their presentation. You can be pissed and voice disagreements, but when you come across as an entitled child you will never get the response or resolution that you are looking for.
I have run car dealerships for a LONG time now, so customer service is VERY important. I can assure you that as a customer, HOW you come at someone with a complaint will dictate the level of response and resolution that you get.
Calling people lazy, greedy, incompetent, stupid ( which happens here l TON ) will get you ignored even if they are actually working on your problem. As customer service goes it's just not worth responding to that kind of garbage.
My advice would be 100% to voice your complaints / concerns, but do it in a way that isn't sarcastic, passive aggressive, or down right abusive. You may just get a better response.
I can't justify abusive feedback, I can understand it though.
ZOS delivery has been garbage since release when it comes to quality>quantity, & players are fed up.
Elsweyr is just another example, it should have never gone live in its current state. Show some pride in your work.Edited by Wolfpaw on June 18, 2019 4:52PM1 -
Mettaricana✭✭✭✭✭
✭✭✭But hey, did you see that fancy Elsweyr trailer that they spent a fortune making? The one where the protagonist can jump on a dragon's back to fight it? Surely this means we'll get dragon combat that's more interesting than hitting a barely-moving lump sitting in front of us on the ground. Right?... RIght?????
/s
ZoS's answer
Either make a movie or make ingame trailers to hype us and save the money to fix the game0 -
EQBallzz✭✭✭✭✭
✭None of this is really that surprising tbh. This is what happens in this FTP/BTP era of gaming. The focus of games used to be the actual game and the financial rewards came as a result of the game being good and people buying the game because it was good and maybe paying a sub if it was an MMO. Now the focus is on monetizing the game. This is why so many games and especially MMOs are just terrible these days. The whole "games as a service" thing is a marketing sham.3 -
SweepsAllClowns✭✭✭✭I think the game is at a tipping point right now. Something the Devs used to be able to ignore because of the lower percentage of player is now directly effecting the majority.
It's exactly this what's happening now, for example I'm in the minority of the players who have completely stuck account, all we deserve is told they are aware and it's investigated, that's all and nothing more. This is simply because it's financially more efficient to concentrate the resources in fixing the problems the majority of players have, now the older ignored and the regular new problems are piling up in the long run and the overall situation is quite out of hands at this point.1 -
Bouldercleave✭✭✭✭✭
✭✭✭Bouldercleave wrote: »
This - NEVER shut up.
The key is to know WHO to be pissed at.
The other ting is that many of the people here really need to work on their presentation. You can be pissed and voice disagreements, but when you come across as an entitled child you will never get the response or resolution that you are looking for.
I have run car dealerships for a LONG time now, so customer service is VERY important. I can assure you that as a customer, HOW you come at someone with a complaint will dictate the level of response and resolution that you get.
Calling people lazy, greedy, incompetent, stupid ( which happens here l TON ) will get you ignored even if they are actually working on your problem. As customer service goes it's just not worth responding to that kind of garbage.
My advice would be 100% to voice your complaints / concerns, but do it in a way that isn't sarcastic, passive aggressive, or down right abusive. You may just get a better response.
I can't justify abusive feedback, I can understand it though.
ZOS delivery has been garbage since release when it comes to quality>quantity, & players are fed up.
Elsweyr is just another example, it should have never gone live in its current state. Show some pride in your work.
I get it - I really do although I have no issues with Elsweyr. I had very few bugs other than the Necro issues themselves.
I'm just saying that no matter how fed up you are, calling people lazy, stupid, etc may make you feel better but is not going to get you any kind of positive response and in most cases, no response at all. Most companies (especially large ones with separate customer service departments) have mandates explicitly forbidding employees form engaging in abusive conversations. No response is much better than a heated war of words.1 -
NightSquirrel✭✭✭It’s interesting that all these bugs, game issues, and server problems all are culminating right when they also make horrendous calls like faction lock (not going to talk into the void about why this is a horrible call).
I didn’t even need to stop playing in protest because I just naturally quit due to the game being too broken to enjoy. The server quality is that of games from over a decade ago, and that’s not even the tip of the buggy iceberg.
I do wonder, can the game be kept afloat by just the players who don’t believe they deserve a playable game while doling out money? I do not know, but zerglings always surprise us, don’t they?2 -
SGT_Wolfe101st✭✭✭✭✭
Board members, shareholders, investors.xMovingTarget wrote: »You sell things in the crownstore for ridiculous prices, which alot of people pay. Where is that money?
Zenimax Media Inc is the parent of all things ZoS and Bethesda and is a privately held company, sure there are investors and a board but they are not at the whim of their "Share Holders" like MS or Sony, don't give them that out, simply isn't close to being accurate.PS4 -NA ADWood Elf - StamNB - DPSNord - MagDK - TankHigh Elf - MagSorc - DPSDark Elf - Mag Warden- Healer0 -
Tlania✭✭✭Guys and girls im trying to get a boycott of the crownstore in sept 2019, lets hit them in the pocket maybe some action will happen then. done a post about it more on board more effect it will have.9
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Wolfpaw✭✭✭✭✭
✭✭Bouldercleave wrote: »Bouldercleave wrote: »
This - NEVER shut up.
The key is to know WHO to be pissed at.
The other ting is that many of the people here really need to work on their presentation. You can be pissed and voice disagreements, but when you come across as an entitled child you will never get the response or resolution that you are looking for.
I have run car dealerships for a LONG time now, so customer service is VERY important. I can assure you that as a customer, HOW you come at someone with a complaint will dictate the level of response and resolution that you get.
Calling people lazy, greedy, incompetent, stupid ( which happens here l TON ) will get you ignored even if they are actually working on your problem. As customer service goes it's just not worth responding to that kind of garbage.
My advice would be 100% to voice your complaints / concerns, but do it in a way that isn't sarcastic, passive aggressive, or down right abusive. You may just get a better response.
I can't justify abusive feedback, I can understand it though.
ZOS delivery has been garbage since release when it comes to quality>quantity, & players are fed up.
Elsweyr is just another example, it should have never gone live in its current state. Show some pride in your work.
I get it - I really do although I have no issues with Elsweyr. I had very few bugs other than the Necro issues themselves.
I'm just saying that no matter how fed up you are, calling people lazy, stupid, etc may make you feel better but is not going to get you any kind of positive response and in most cases, no response at all. Most companies (especially large ones with separate customer service departments) have mandates explicitly forbidding employees form engaging in abusive conversations. No response is much better than a heated war of words.
To be more clear, incase we have some ZOS employees glancing this way...I meant upper management...thank you to the great artists, designers, code, & the rest of you pulling those 50h+ weeks trying to make this work with what your given.Edited by Wolfpaw on June 18, 2019 5:48PM2 -
TequilaFire✭✭✭✭✭
✭✭✭✭✭NightSquirrel wrote: »It’s interesting that all these bugs, game issues, and server problems all are culminating right when they also make horrendous calls like faction lock (not going to talk into the void about why this is a horrible call).
I didn’t even need to stop playing in protest because I just naturally quit due to the game being too broken to enjoy. The server quality is that of games from over a decade ago, and that’s not even the tip of the buggy iceberg.
I do wonder, can the game be kept afloat by just the players who don’t believe they deserve a playable game while doling out money? I do not know, but zerglings always surprise us, don’t they?
Don't worry you will be able to 1v1 in Commander Keen. bwahahahahahah0 -
Goregrinder✭✭✭✭✭
✭✭Guys listen...I have ran a blockbuster video for over 20 years...so I can tell you that customer service is VERY very important. Like....VERY...4 -
West1389✭✭✭✭They care zos is a great company, these bugs are rare and never happen. Fo76 was ruined by bad youtubers not bugs. Stop bashing zos they do a lot for your money and playtime lol.2
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West1389✭✭✭✭xMovingTarget wrote: »
Lol sarcasm I quit long time ago lol. I come when bored at work to have some fun with the diehard defenders.1 -
xMovingTarget✭✭✭✭✭
✭✭xMovingTarget wrote: »
Lol sarcasm I quit long time ago lol. I come when bored at work to have some fun with the diehard defenders.
Ahh, I somehow missed
1 -
Bouldercleave✭✭✭✭✭
✭✭✭Goregrinder wrote: »Guys listen...I have ran a blockbuster video for over 20 years...so I can tell you that customer service is VERY very important. Like....VERY...
Not sure you could have missed the point by a wider margin. If that is all you took from my comment, there is no hope for you.0 -
Goregrinder✭✭✭✭✭
✭✭Bouldercleave wrote: »Goregrinder wrote: »Guys listen...I have ran a blockbuster video for over 20 years...so I can tell you that customer service is VERY very important. Like....VERY...
Not sure you could have missed the point by a wider margin. If that is all you took from my comment, there is no hope for you.
The good news is, I don't run on hope. I run on tangible things.1 -
rotaugen454✭✭✭✭✭
✭✭✭✭✭Goregrinder wrote: »Bouldercleave wrote: »Goregrinder wrote: »Guys listen...I have ran a blockbuster video for over 20 years...so I can tell you that customer service is VERY very important. Like....VERY...
Not sure you could have missed the point by a wider margin. If that is all you took from my comment, there is no hope for you.
The good news is, I don't run on hope. I run on tangible things.
I run on Mountain Dew and microwaveable pizza.
Edited by rotaugen454 on June 18, 2019 7:17PM"Get off my lawn!"3 -
Bouldercleave✭✭✭✭✭
✭✭✭Goregrinder wrote: »Bouldercleave wrote: »Goregrinder wrote: »Guys listen...I have ran a blockbuster video for over 20 years...so I can tell you that customer service is VERY very important. Like....VERY...
Not sure you could have missed the point by a wider margin. If that is all you took from my comment, there is no hope for you.
The good news is, I don't run on hope. I run on tangible things.
I didn't know being an ass hole was considered a "tangable thing"2 -
Goregrinder✭✭✭✭✭
✭✭Bouldercleave wrote: »Goregrinder wrote: »Bouldercleave wrote: »Goregrinder wrote: »Guys listen...I have ran a blockbuster video for over 20 years...so I can tell you that customer service is VERY very important. Like....VERY...
Not sure you could have missed the point by a wider margin. If that is all you took from my comment, there is no hope for you.
The good news is, I don't run on hope. I run on tangible things.
I didn't know being an ass hole was considered a "tangable thing"
If they are standing in front of you, it certainly is.0 -
BigBragg✭✭✭✭✭
✭✭✭✭Bouldercleave wrote: »Goregrinder wrote: »Bouldercleave wrote: »Goregrinder wrote: »Guys listen...I have ran a blockbuster video for over 20 years...so I can tell you that customer service is VERY very important. Like....VERY...
Not sure you could have missed the point by a wider margin. If that is all you took from my comment, there is no hope for you.
The good news is, I don't run on hope. I run on tangible things.
I didn't know being an ass hole was considered a "tangable thing"
Well I mean, the man can stick a cork in it.0 -
Marginis✭✭✭✭✭I think this has gone off-topic enough. I summon the ZOS gods to lock thee, o thread of random insults~@Marginis on PC, Senpai Fluffy on Xbox, Founder of Magicka. Also known as Kha'jiri, The Night Mother, Ma'iq, Jane Shepard, Damia, Kintyra, Zoor Do Kest, You, and a few others.0 -
West1389✭✭✭✭Yep ryan will be here soon. I am not happy with all these post. They will be gone, and all of you who posted wrong will think before you post next time.0
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West1389✭✭✭✭Well you should, only thing that should be in a post is happy thoughts and praise of zos.2
This discussion has been closed.