ZOS, do you actually care anymore?

Ydrisselle

Ryzakier wrote: »

Us oceanic players have been begging for ZOS to do something about the nigh unplayable state of the game since last October. If they haven't done anything now, I highly doubt they actually care anymore. They got their money, guess they're happy ¯\_(ツ)_/¯

I think the situation is a little bit better and worse at the same time: they simply can't do it for whatever reason.

Juhasow

code65536 wrote: »

But hey, did you see that fancy Elsweyr trailer that they spent a fortune making? The one where the protagonist can jump on a dragon's back to fight it? Surely this means we'll get dragon combat that's more interesting than hitting a barely-moving lump sitting in front of us on the ground. Right?... RIght?????

/s

ZoS's answer

Uryel

Ydrisselle wrote: »

I think the situation is a little bit better and worse at the same time: they simply can't do it for whatever reason.

I don't know for sure, but I have a sneaking suspicion about most technical issues pertaining to performances lately.

It's pretty obvious we recently had a large influx of WoW players. They're easy to spot : they use a vocabulary that is not the one used in ESO, they are even more clueless than your usual newbie, and every now and then they mention how hyped they are about WoW classic coming soon.

And that's the issue here, I believe : ZOS knows that some of the current user base is only temporary. At the end of august, we'll have an exodus. Just how massive, I can't tell. But on a business point of view, it doesn't make sens to "over-improve" your servers to accomodate a temporary peak in userbase. I'm willing to bet that we just have to wait it out and by early september we'll see servers run way more smoothly.

What they FAIL to understand, however, is that disgruntled users may not like playing for months on sh*tty servers and might just stop spending money altogether on their products. They may be "killing it", but they are not the only one on the market.

xMovingTarget

Only thing they are killing is their game atm. lets be honest

solasub

I don't see the link between WoW players and the fact that they broke a simple thing as HelRa ; HEL RA !!!

Uryel

solasub wrote: »

I don't see the link between WoW players and the fact that they broke a simple thing as HelRa ; HEL RA !!!

I'm talking performance here, mate, not code. Server lag and whatnot. I have no idea how they managed to break things that were working fine. I have no idea how one can make a skill work at launch and break it in the next "bug fix" patch that doesn't even remotely approaches that. Like all the current issues with necromancer being broken AF. I haven't coded anything in almost 20 years, and wasn't all that good to start with, so this is beyond me. Seems to me that they outsource / subcontract some of their code writing, and don't review it before implementing it, but that, again, is just a wild guess, barely an educated one.

But I used to work in IT, and every company, even the ones who need working serversd to actually make money, will see the IT infrastucture (and crew) as an expense, not an investment or a mean of production. So, every good reason to keep the coinpurse shut tight is a good one. "They will leave in 3 months or so" is a much better reason than most I heard back when it was my job. Still a sh*tty one, but better than most.

Wifeaggro13

xMovingTarget wrote: »

Ever since elsweyr release, it seems that ZOS does not care about eso anymore.

Elsweyr got release with 90% of the bugs reported during the PTS cycle, 1 month later barely anything has been done to fix these bugs/issues.
The EU server is in the worst state since release. Necro still broken, Sunspire still broken(bosses hitboxes. skills not able to hit the boss).

What are you doing all day in the office ZOS? Paying customers expect you work on bugs, fixes, increase performance.
At this point it starts to feel like the money we all spend on eso is taken straight into this mobile game nobody cares about and whatever else you have going on. You sell things in the crownstore for ridiculous prices, which alot of people pay. Where is that money? Why is not being put back into ESO? Why dont you hire more people if your team is so "small".
There is probably alot more to add. But this is what I have on my mind. Discuss.

I am really upset at this point.

They are working on there new game. But you need look no further than FO76 to see where the mindset is at. They are looking to make money of box sales and in game stores. , those games dont require quality . They can be garbage with no consequences

xMovingTarget

Wifeaggro13 wrote: »

xMovingTarget wrote: »

Ever since elsweyr release, it seems that ZOS does not care about eso anymore.

Elsweyr got release with 90% of the bugs reported during the PTS cycle, 1 month later barely anything has been done to fix these bugs/issues.
The EU server is in the worst state since release. Necro still broken, Sunspire still broken(bosses hitboxes. skills not able to hit the boss).

What are you doing all day in the office ZOS? Paying customers expect you work on bugs, fixes, increase performance.
At this point it starts to feel like the money we all spend on eso is taken straight into this mobile game nobody cares about and whatever else you have going on. You sell things in the crownstore for ridiculous prices, which alot of people pay. Where is that money? Why is not being put back into ESO? Why dont you hire more people if your team is so "small".
There is probably alot more to add. But this is what I have on my mind. Discuss.

I am really upset at this point.

They are working on there new game. But you need look no further than FO76 to see where the mindset is at. They are looking to make money of box sales and in game stores. , those games dont require quality . They can be garbage with no consequences

You mean "milk the mobile market" with their upcoming Commander Keen.

solasub

The question is still : HOW THEY BROKE IT!?
Ok I can understand server issues, new players increasing blablabla ; but HOW THEY BROKE THINGS THAT WERE WORKING FOR YEARS!?!
And zero communication about that.
The fact that they're putting all efforts and money on other content dev it's a thing , but that does not explain HOW THEY COULD HAVE BROKEN THINGS ; old ones ; not a new content ; and they just don't care.

Jaraal

Svenja wrote: »

What I find most interesting is the fact that ZOS states that they fixed bug X in the patchnotes, but when you log into the game, said bug is in fact NOT fixed, but still there.

How many times did they state that the Indrik terrain hovering bug was fixed?

I'm beginning to think Joe the Coder needs to stop coming in once a week to fix bugs, and they should hire someone with a little more experience and time to devote to these problems.

Huyen

Bethesda used to be a great gaming company, untill I decided to lay off ESO for a bit, and now trying to see if I should return. Reading the forums is like the FO76 mess all over again....

xMovingTarget

Well, they could easily turn it around but just fixing the damn thing.

Goregrinder

They care about us whales, but I don't know about you.

valeriiya

Until their revenue takes a hit they will not change anything. Everyone still subbed or buying DLC is proving to them that people will buy or support this hot mess.

xMovingTarget

by not spending anything they will just walk over the next project. Its a double edged sword. You pay, they dont change. you stop paying. they just stop. That is the issue.

Azyle1

I think the game certainly has it's share of issues, but I don't think ZoS just "doesn't care".

SweepsAllClowns

xMovingTarget wrote: »

by not spending anything they will just walk over the next project. Its a double edged sword. You pay, they dont change. you stop paying. they just stop. That is the issue.

This is exactly how things are now.

JadonSky

xMovingTarget wrote: »

Turelus wrote: »

xMovingTarget wrote: »

You sell things in the crownstore for ridiculous prices, which alot of people pay. Where is that money?

Board members, shareholders, investors.

If those are more important than your customers that actually keep the lights on, I dont know what to say. The world has became a sad place.
Remember when the games were made for gamers?

Yeah sadly games stopped becoming for gamers when DLCs and FTP models became a thing.

Faulgor

The real question is if I even care anymore.

Eva13

xMovingTarget wrote: »

by not spending anything they will just walk over the next project. Its a double edged sword. You pay, they dont change. you stop paying. they just stop. That is the issue.

I don't care if they'll stop and I've stopped pay. At least I don't pay for things I don't like.

Nerftheforums

Implying zos did care at least once in the last 3 years. Lel.

Eva13

Nerftheforums wrote: »

Implying zos did care at least once in the last 3 years. Lel.

Last 5 years?

yodased

albesca wrote: »

xMovingTarget wrote: »

Turelus wrote: »

xMovingTarget wrote: »

You sell things in the crownstore for ridiculous prices, which alot of people pay. Where is that money?

Board members, shareholders, investors.

If those are more important than your customers that actually keep the lights on, I dont know what to say. The world has became a sad place.
Remember when the games were made for gamers?

Money can't buy me love, but love can't buy me food, so things are not that simple

Everything is the same currency with a different wrapper, time so effectively love can buy you food you just need to convert it through bodily fluid exchange.

Also, the question I believe should be did ZOS ever care about you and the answer is a resounding, no.

Companies care about "people" not a person. They care about "gamers" as a perceived whole, but an individual gamer means nothing, a drop in the ocean.

Get into someone who can damage their credibility or profit margin and they will negotiate a settled price for that person to not do said damage, but beyond that it's all about capitalizing on each individual metric that each department needs to improve to keep their jobs.

It's great to have discourse with those who are summarily ignored along with you though, at least you have common ground to be sad about.

thermatico

They should be more transparent with the issues. The information they provide is so vague that it would better if they didn't tell us anything at all. It's almost insulting that the same problems get posted everyday and the only response we get is to lock a thread. Awful.

ol_BANK_lo

xMovingTarget wrote: »

Ever since elsweyr release, it seems that ZOS does not care about eso anymore.

Elsweyr got release with 90% of the bugs reported during the PTS cycle, 1 month later barely anything has been done to fix these bugs/issues.
The EU server is in the worst state since release. Necro still broken, Sunspire still broken(bosses hitboxes. skills not able to hit the boss).

What are you doing all day in the office ZOS? Paying customers expect you work on bugs, fixes, increase performance.
At this point it starts to feel like the money we all spend on eso is taken straight into this mobile game nobody cares about and whatever else you have going on. You sell things in the crownstore for ridiculous prices, which alot of people pay. Where is that money? Why is not being put back into ESO? Why dont you hire more people if your team is so "small".
There is probably alot more to add. But this is what I have on my mind. Discuss.

I am really upset at this point.

They care as much as they've always cared. But what these constant threads don't realize is that their meetings all year talk about what to get out and when. Deadlines are decided by top brass months or years before it comes out. Devs and programmers pump out what they are told to pump out. They don't have the manpower to really keep up with the ever-growing size of the game and fix bugs. So they prioritize bugs and exploits. Getting content out is what pays bills. Fixing complaints from a million people is not.

solasub

BANK_IT_HERE wrote: »

. So they prioritize bugs and exploits.

No they don't ; unless considering that to create new bugs is prioritizing bugs.

(I got the bad idea to play vAS+2 this evening.... nice steam killing as you are 2 meters outside of it ; boss reseting from 75 to 100% ; mini boss not spawning ; weird damages etc etc)

Tessitura

xMovingTarget wrote: »

Ri_Khan wrote: »

Oh they care....about grabbing all your cash!!!

If you folks really are upset about the current state of the game and hope to see it change, cancel your sub, stop spending crowns and most definitely continue to vocalize your disgust with what's going on.

If you continue to throw money at them, don't expect to see anything change.

This is where sadness kicks in. Even if you stop giving any money, for every one stopping, 5 continue to give.

code65536 wrote: »

But hey, did you see that fancy Elsweyr trailer that they spent a fortune making? The one where the protagonist can jump on a dragon's back to fight it? Surely this means we'll get dragon combat that's more interesting than hitting a barely-moving lump sitting in front of us on the ground. Right?... RIght?????

/s

New dragons I cant use my skills on because they have a hitbox that doesnt allow my skills to hit. Looking forward to it. But, have to give the animators props where its due. The trailers are awesome.
Sadly cant say that about the game in its current state.

Trailers are not even done by Zeni, they are done by another company they hired. Not only that, the trailers are not even that good, and tell us nothing about the up coming content. But hey, we got to see a furry hiss at a dragon and not get crushed for some reason. Also, the Hulk but with bones and way weaker, and pretty much useless.

Stebarnz

They either don't care about the state of the game or they lack the ability to correct it, I don't know which is worse.

StabbityDoom

I was a little bothered by the rock star kinda attitude going on at E3 when so much isn't working. Yes, I love Elsweyr. Yes, there's a lot to love about the game. But there's so many problems that management overlooks in its quest to please the shareholders. And yes, I know they don't have any choice if they want to run a company. But at some point or another, there's got to be someone who says, "we need to fix this because it's the right thing to do, not because it'll make us more money. And maybe it will make us more money with customer retention."

I know I'm living in a pipe dream. People like that (me) rarely exist in business. That's why I left and became a grouchy, salty hermit, as everyone who knows me knows.

Morgul667

menschikov2 wrote: »

They have too much to do with their new upcoming games which are in a critical stage now i think. There are multiple hints that we will see some large new anouncements in the next months About new products from ZOS.(how you can see for example also in the Patchnotes today with the new TOS). They are also hiering new Community-Managers and so on for upcoming games so i think we will hear something About this perhaps at Gamescom or so.

Yeah Im not buying another ZOS game .. they have a gem in their hand with TESO and their game performance and management tells me to run away from anything they touch

I would love for them to prove me wrong by correcting the game but I dont have hopes anymore.