ZOS, do you actually care anymore?

JPS

rotaugen454 wrote: »

This thread has survived a LOT longer than I thought it would!

A lot longer than my patience with this company too even....

xxthir13enxx

Zos....
https://youtu.be/xLpfbcXTeo8

SpacemanSpiff1

The creative people care. They are/want to be proud of their game.

The suits care too, but just about the money. #killingit

solasub

as the bugs ; they survived a LOT longer than we thought they would ; and as ZOS silence and despite.

solasub

how breaking the old content is about money?

Numerikuu

xMovingTarget wrote: »

by not spending anything they will just walk over the next project. Its a double edged sword. You pay, they dont change. you stop paying. they just stop. That is the issue.

Let them. Just don't give them a cent when their next project rolls around.

wishlist14

xMovingTarget wrote: »

Ohh yea, I remember @Svenja

Just like the warrior in Hel Ra telegraphs and animates to the right, but he actually does his stuff to the left, killing everyone. Yea.
So glad ZoS is working so hard to fix bugs
^

😂😂😂😁🤓🤓🤓

Veinblood1965

(ZOS) Yes we care. It's just that these forums have become so toxic we stopped responding to posts like this many moons ago. We just go about our business and make improvements to the game as time goes on like the recent guild merchant search functions. Honestly we don't even click on posts that have subject lines like this one any longer. We tend to select the nicely worded titles just to keep our spirits up. Maybe try rewording your posts people and maybe at some point we might actually start "caring" again about thes

Panomania wrote: »

ZOS makes a lot of money in the crown store. They also have to SPEND a lot of money just keeping things going. I doubt many of you have a clue just how expensive it is to run something like this....its one hell of a lot more than payroll, the light bill, hardware replacement and rent for a building. WAAAAAAY more. Bottom line: we can either have ZOS pimping for plus and crown store sales, or we can have 15 bucks a month to play. One or the other, you pick which you like best.

In addition ZOS has to keep investors happy. If they dont, no more games. Its that simple. Games sometimes get made by plucky indie companies doing it all in the name of social brotherhood and their "art:....but they usually suck. Bigger games take money to make. Lots and lots of money. investors will put up that money, but they demand a return. Thats how it works. Dont like it? Start your own company, make a game, give it away free then explain to your landlord/mortgage holder that you work for the good of mankind and dont receive anything as mundane as MONEY for your work! Yeah, they should buy that.

That said, ZOS also has an obligation to customers. If they dont keep them happy, investors NEVER see a payout. Its a fine line they have to walk. Sometimes they wobble back and forth across it like a guy on a 5 day bender, sure, but we can always help they sober up. I think this is one of their less lucid strolls down that line. All we can do is remind them we're here, and that without us they have to get <shudders> real jobs....and keep giving them intelligent feedback. Preferably without too much vitriol, since often you tend to just ignore most of that.

Well said, any of us that work in the commercial industry and have IT departments understand this. I've had open bugs that aren't fixed but have been on the radar for 5 years I work at a very very large company. That being said without new expansions people quit the game so ZOS also has to invest in those resources to build those expansions which require a LOT of money and time. You think the recent merchant search changes were easily done? Having to work with PS4, XBox and PC systems? This isn't one game it's THREE as far as portions of the coding goes.

SweepsAllClowns

xxthir13enxx wrote: »

Zos....
https://youtu.be/xLpfbcXTeo8

"I don't care what you say, I don't play the same games you play. I don't care what you say, I never did believe you much anyway, I won't be there no more so get out of my way!", my 14 star stuck EU account says Phil4Emp!!!

kpittsniperb14_ESO

Veinblood1965 wrote: »

(ZOS) Yes we care. It's just that these forums have become so toxic we stopped responding to posts like this many moons ago. We just go about our business and make improvements to the game as time goes on like the recent guild merchant search functions. Honestly we don't even click on posts that have subject lines like this one any longer. We tend to select the nicely worded titles just to keep our spirits up. Maybe try rewording your posts people and maybe at some point we might actually start "caring" again about thes

Panomania wrote: »

ZOS makes a lot of money in the crown store. They also have to SPEND a lot of money just keeping things going. I doubt many of you have a clue just how expensive it is to run something like this....its one hell of a lot more than payroll, the light bill, hardware replacement and rent for a building. WAAAAAAY more. Bottom line: we can either have ZOS pimping for plus and crown store sales, or we can have 15 bucks a month to play. One or the other, you pick which you like best.

In addition ZOS has to keep investors happy. If they dont, no more games. Its that simple. Games sometimes get made by plucky indie companies doing it all in the name of social brotherhood and their "art:....but they usually suck. Bigger games take money to make. Lots and lots of money. investors will put up that money, but they demand a return. Thats how it works. Dont like it? Start your own company, make a game, give it away free then explain to your landlord/mortgage holder that you work for the good of mankind and dont receive anything as mundane as MONEY for your work! Yeah, they should buy that.

That said, ZOS also has an obligation to customers. If they dont keep them happy, investors NEVER see a payout. Its a fine line they have to walk. Sometimes they wobble back and forth across it like a guy on a 5 day bender, sure, but we can always help they sober up. I think this is one of their less lucid strolls down that line. All we can do is remind them we're here, and that without us they have to get <shudders> real jobs....and keep giving them intelligent feedback. Preferably without too much vitriol, since often you tend to just ignore most of that.

Well said, any of us that work in the commercial industry and have IT departments understand this. I've had open bugs that aren't fixed but have been on the radar for 5 years I work at a very very large company. That being said without new expansions people quit the game so ZOS also has to invest in those resources to build those expansions which require a LOT of money and time. You think the recent merchant search changes were easily done? Having to work with PS4, XBox and PC systems? This isn't one game it's THREE as far as portions of the coding goes.

You know, you're right. Everyone needs to stop whining and outrageously demanding a working product because the developers are trying real hard but it's tough and stuff and reasons. Buy more crowns please...YEAAHHHHHHHH!

Qbiken

Veinblood1965 wrote: »

(ZOS) Yes we care. It's just that these forums have become so toxic we stopped responding to posts like this many moons ago. We just go about our business and make improvements to the game as time goes on like the recent guild merchant search functions. Honestly we don't even click on posts that have subject lines like this one any longer. We tend to select the nicely worded titles just to keep our spirits up. Maybe try rewording your posts people and maybe at some point we might actually start "caring" again about thes

Panomania wrote: »

ZOS makes a lot of money in the crown store. They also have to SPEND a lot of money just keeping things going. I doubt many of you have a clue just how expensive it is to run something like this....its one hell of a lot more than payroll, the light bill, hardware replacement and rent for a building. WAAAAAAY more. Bottom line: we can either have ZOS pimping for plus and crown store sales, or we can have 15 bucks a month to play. One or the other, you pick which you like best.

In addition ZOS has to keep investors happy. If they dont, no more games. Its that simple. Games sometimes get made by plucky indie companies doing it all in the name of social brotherhood and their "art:....but they usually suck. Bigger games take money to make. Lots and lots of money. investors will put up that money, but they demand a return. Thats how it works. Dont like it? Start your own company, make a game, give it away free then explain to your landlord/mortgage holder that you work for the good of mankind and dont receive anything as mundane as MONEY for your work! Yeah, they should buy that.

That said, ZOS also has an obligation to customers. If they dont keep them happy, investors NEVER see a payout. Its a fine line they have to walk. Sometimes they wobble back and forth across it like a guy on a 5 day bender, sure, but we can always help they sober up. I think this is one of their less lucid strolls down that line. All we can do is remind them we're here, and that without us they have to get <shudders> real jobs....and keep giving them intelligent feedback. Preferably without too much vitriol, since often you tend to just ignore most of that.

Well said, any of us that work in the commercial industry and have IT departments understand this. I've had open bugs that aren't fixed but have been on the radar for 5 years I work at a very very large company. That being said without new expansions people quit the game so ZOS also has to invest in those resources to build those expansions which require a LOT of money and time. You think the recent merchant search changes were easily done? Having to work with PS4, XBox and PC systems? This isn't one game it's THREE as far as portions of the coding goes.

I don't consider this thread toxic at all. Just raising concerns over issues that keeps getting neglected month after month.

ZOS could stop releasing content for half a year and they would still have a large player base. People doesn't leave ESO due to the lack of content, but due to the horrible performance.

This game has too much content at the moment and it's obvious that the current team at ZOS can't deal with it properly. It doesn't matter how many new "amazing" features you add to the game if they don't work or function properly.

solasub

So customers who are reporting that they cannot play the game they're paying for are "TOXIC"????
Nice.....

SweepsAllClowns

solasub wrote: »

So customers who are reporting that they cannot play the game they're paying for are "TOXIC"????
Nice.....

As a loyal customer having a completely stuck account since Wrathstone (3 months and 1 week), I don't think I've been even near toxic graded with my comments yet, it's more like sarcastic at this point, however the tone might change when my account reaches the half year mark.

BigBragg

I honestly think it is less about ZeniMax Onlie Studios, and more about ZeniMax Media Entertainment not allowing them to care and taking away the tools they need. Could be completely off base here, but that is the trend I am seeing across all the games from the developers under ZME.

I mean, do we really believe that ZOS chose on their own the develop a mobile Commander Keen cash grab? Sure, maybe. I think it was more likely that they have been told to.

rotaugen454

Have none of you ever worked for a company where management made allocation decisions that you disagreed with? I would hope you are leaving the rank and file out of this. They do what they are told to do.

solasub

oh so we just shut up?

BigBragg

solasub wrote: »

oh so we just shut up?

Not at all. Ever. You are paying for a service and have every right to voice disagreement with it when it has failed to meet your standards and expectations. Just know who to be pissed at.

ArenGesus

BigBragg wrote: »

I honestly think it is less about ZeniMax Onlie Studios, and more about ZeniMax Media Entertainment not allowing them to care and taking away the tools they need. Could be completely off base here, but that is the trend I am seeing across all the games from the developers under ZME.

I mean, do we really believe that ZOS chose on their own the develop a mobile Commander Keen cash grab? Sure, maybe. I think it was more likely that they have been told to.

Does it really matter exactly which individuals are responsible if a lot of people unsub and move to other games. I personally make complaints toward the empirical "devs", which is basically whomever is responsible for this mess, not the actual developers who program this or that.

Yes, they have been told to do whatever they're doing. No, that doesn't matter in the slightest to me.

technohic

I have such a love hate relationship with ESO and ZOS. I haven't had time to login for over a week so I am here to live vicariously through others suffering in the forums

gwdodd

Been playing for only a week and a half and after reading this I'm wondering what I've gotten myself into.

Things I've noticed so far after less than 2 weeks in game;
incessant lag (I guessed it was my crappy internet)
taking damage outside of the red cone/circle (SO not fair)
alchemy writ in elsweyr for a potion requiring blessed thistle with no blessed thistle in elsweyr. (could be me but I looked all over that map, off the beaten path like, 4 times on foot).

At a minimum I won't buy crowns anymore. I bought 5k to invest in riding lessons which I realized immediately after was a mistake.

Tigerseye

Alienoutlaw wrote: »

Panomania wrote: »

ZOS makes a lot of money in the crown store. They also have to SPEND a lot of money just keeping things going. I doubt many of you have a clue just how expensive it is to run something like this....its one hell of a lot more than payroll, the light bill, hardware replacement and rent for a building. WAAAAAAY more. Bottom line: we can either have ZOS pimping for plus and crown store sales, or we can have 15 bucks a month to play. One or the other, you pick which you like best.

In addition ZOS has to keep investors happy. If they dont, no more games. Its that simple. Games sometimes get made by plucky indie companies doing it all in the name of social brotherhood and their "art:....but they usually suck. Bigger games take money to make. Lots and lots of money. investors will put up that money, but they demand a return. Thats how it works. Dont like it? Start your own company, make a game, give it away free then explain to your landlord/mortgage holder that you work for the good of mankind and dont receive anything as mundane as MONEY for your work! Yeah, they should buy that.

That said, ZOS also has an obligation to customers. If they dont keep them happy, investors NEVER see a payout. Its a fine line they have to walk. Sometimes they wobble back and forth across it like a guy on a 5 day bender, sure, but we can always help they sober up. I think this is one of their less lucid strolls down that line. All we can do is remind them we're here, and that without us they have to get <shudders> real jobs....and keep giving them intelligent feedback. Preferably without too much vitriol, since often you tend to just ignore most of that.

i can tell you EXACTLY how much they spend

Then please do.

kpittsniperb14_ESO

gwdodd wrote: »

Been playing for only a week and a half and after reading this I'm wondering what I've gotten myself into.

Things I've noticed so far after less than 2 weeks in game;
incessant lag (I guessed it was my crappy internet)
taking damage outside of the red cone/circle (SO not fair)
alchemy writ in elsweyr for a potion requiring blessed thistle with no blessed thistle in elsweyr. (could be me but I looked all over that map, off the beaten path like, 4 times on foot).

At a minimum I won't buy crowns anymore. I bought 5k to invest in riding lessons which I realized immediately after was a mistake.

By all means enjoy the game and don't let our salt get in the way of you having a good time. There's tons of content to experience and the combat is great when it works. If you aren't pvping or running end game trials then you more than likely aren't hitting issues that most complaints are based on. I just wouldn't give them money beyond the box price at this point as they haven't earned it.

Tigerseye

albesca wrote: »

yodased wrote: »

Also, the question I believe should be did ZOS ever care about you and the answer is a resounding, no.

Companies care about "people" not a person. They care about "gamers" as a perceived whole, but an individual gamer means nothing, a drop in the ocean.

Get into someone who can damage their credibility or profit margin and they will negotiate a settled price for that person to not do said damage, but beyond that it's all about capitalizing on each individual metric that each department needs to improve to keep their jobs.

It's great to have discourse with those who are summarily ignored along with you though, at least you have common ground to be sad about.

I feel ignored as an individual by ZOS as much as many others, for example I'm quite sad about the state of the Group Finder because I have a work and a family so I can only play between 22:30 and 23:30 (if I'm lucky) and I like running dungeons but my guildmates are usually online too late to join them on weekdays, and thus I can only resort to PUGs and then I'm forced to queue with my alt healer because the queue for DPS is longer than my whole playing time, and with Elsweyr things got worse so at the moment I just solo public dungeons with my main.

The thing is, I don't know if games in general were ever made for gamers, it could be, but I think that MMOs cost so much just to be kept up, let alone maintained and expanded, that they have to be run with money in mind, catering to casuals and putting as much effort on microtransactions as on proper content, as the sad truth is that in a given year thirteen people that subscribe for a single month and then leave are worth more than the yearly sub of someone that's been here since launch

Of course they need to cater to "casuals",too, but casual content is also affected.

Some daily boss quests in Elsweyr bug and it's the exact same bug that affected (and still affects!) Caan, in Summerset.

So, not only did they not fix that bug, after over a year, they then remade quests in the exact same mould, that suffer from the exact same bug, in Elsweyr.

They're not just not fixing known bugs (which would be bad enough), they're reproducing them, rather than finding a workaround; like not requiring people to gather quest items, for boss kill quests, for example.

Not only that, but most "casuals" do (or would do, if they could get into them!) Normal dungeons and they are more likely to want/have to queue alone.

So, the bug there affects them even more, if anything.

Plus combat bugs and lag and so on affect "casuals", too.

Maybe not as seriously as they affect "hardcore" types, but it's still pretty hard/unsatisfying trying to kill a dragon, while lagging, jittering and having your abilities not fire, half the time.

...and obviously, frequent DCs affect "casuals", too, as they can't even log back on in time to get their loot.

Then you have the Crown Store - even there, things aren't up to standard, lately.

Things are bugged, rushed-looking and/or have low quality textures etc..

That is probably affecting "casuals", who tend to be time poor but (relatively) money rich, more if anything.

Darkenarlol

they surely care about your wallet

that's why CS issues being solved in hours

while most other problems have *no ETA* for years

Trinity_Is_My_Name

And I thought Nerfmire was bad. Elsweyr is the worst Bugfest as far as I can tell.

Tigerseye

Darkenarlol wrote: »

they surely care about your wallet

that's why CS issues being solved in hours

while most other problems have *no ETA* for years

They're not, though.

I kept checking the Laurel on my char, for 3 days and it continued to not show, while I had eyelashes equipped.

It then disappeared, as time was up for it, without ever having been fixed.

So, they're even slacking in that department, now, too.

xMovingTarget

Yea, and all we want is play the game without stepping over a gamebreaking frustrating bug.

I don't even care if we would only get 2 dlcs per year instead of 4. As long as the extra time would flow into Bugfix and optimisation.
I would even throw extra money at the screen. If that were the case. Like so many other other people too.

But ZoS, giving you patch after patch that fixes nothing and breaks the game. And then still having the audacity to throw on limited time sales on the crownstore.
Baffles my mind..

Marginis

I think that there are a lot of people at ZOS who do really care about us, the gamers. It absolutely seems at certain points that ZOS ignores their players, but I don't think it's fair to blame everyone at ZOS for that. Sometimes it's just above their paygrade. A decision is handed down from on high, and they just mitigate as much damage as they can. I'm not saying ZOS is perfect, but I think ESO would be SO much worse if nobody at ZOS cared anymore, and at least the ground level people who have to deal with all the complaints day in day out deserve some credit for what they do.

solasub

did we get any answer from any one? where are those people supposed to "care"?

Bouldercleave

BigBragg wrote: »

solasub wrote: »

oh so we just shut up?

Not at all. Ever. You are paying for a service and have every right to voice disagreement with it when it has failed to meet your standards and expectations. Just know who to be pissed at.

This - NEVER shut up.

The key is to know WHO to be pissed at.

The other ting is that many of the people here really need to work on their presentation. You can be pissed and voice disagreements, but when you come across as an entitled child you will never get the response or resolution that you are looking for.

I have run car dealerships for a LONG time now, so customer service is VERY important. I can assure you that as a customer, HOW you come at someone with a complaint will dictate the level of response and resolution that you get.

Calling people lazy, greedy, incompetent, stupid ( which happens here l TON ) will get you ignored even if they are actually working on your problem. As customer service goes it's just not worth responding to that kind of garbage.

My advice would be 100% to voice your complaints / concerns, but do it in a way that isn't sarcastic, passive aggressive, or down right abusive. You may just get a better response.