Chat delay 10 minutes, guilds disappeared, friends disappeared PC-EU after maintenance 6/10/2019

Dont_do_drugs

*imagine finnigan at e3 now*

JarlUlfric

Many trading guilds require MM so that we can actually run our guilds properly and making sure that everyone is keeping the requirements that we ask of our members.

Disabling this without a fix is hamstringing many large guilds on both servers, I hope this is addressed and fixed ASAP!

@ZOS_GinaBruno

goldenarcher1

No Master Merchant?

Kolzki

Does reducing the guild history to 5 days cause problems for guilds that need to monitor e.g. weekly guild bank donations?

Flaminir

Tavore1138 wrote: »

ZOS_GinaBruno wrote: »

As we're continuing to work on this issue, we have also just disabled the ability for addons to read guild history from the server. Note this will break some popular addons such as Master Merchant - we recommend turning any addons off that may utilize this feature. This, along with the change we did earlier with the guild history, should help the issues many of you have been running into since yesterday.

With respect this is not a fix this is a workaround (and an annoying one) - what is the real cause?

I would echo this 100%

We appreciate that something has clearly gone badly wrong... but breaking a huge amount of addons that are considered by many to be essential to their gaming experience on PC is quite a big step and is just rubbing salt in the wound.... and to many is just making the situation worse.

Any idea on how long you are planning to keep this functionality switched off?

If the server needs to be brought down for a couple of hours to fix all of the problems since the patch I think the majority would now accept that given the issues this week...

Dont_do_drugs

Kolzki wrote: »

Does reducing the guild history to 5 days cause problems for guilds that need to monitor e.g. weekly guild bank donations?

it does. this time its even worse, bcs they will stop the function to crawl and request info from the history for addons, so the history - i guess - most likely wont be able to be crawled by any addon and so the addon cant update anything from it as well.

LiraTaurwen

How will this guild stuff solve the rest odf the problems? Weird

marius_buys

@ZOS_GinaBruno

Gina I have ZERO info for my guild history on pc-eu

immozz01

OMFG....

i am speechless....again...no even more then before

disabling an addon might fix an issue we have encountered? same addon is causing major issues on NA i bet?...........

Can we have a single word on getting this fixed for real on EU??

p.s. can I please post the video again?...

Dont_do_drugs

LiraTaurwen wrote: »

How will this guild stuff solve the rest odf the problems? Weird

it actually does, since its all running through same server or part of the server. the server isnt able to handle the amount of requests, so they decrease the amount of data, which can requested. still its an awfull way of "fixing" it, since those functions were working for 4 years and more meanwhile.

LiraTaurwen

Dont_do_drugs wrote: »

LiraTaurwen wrote: »

How will this guild stuff solve the rest odf the problems? Weird

it actually does, since its all running through same server or part of the server. the server isnt able to handle the amount of requests, so they decrease the amount of data, which can requested. still its an awfull way of "fixing" it, since those functions were working for 4 years and more meanwhile.

I see...again it all goes back to server not being able to handle so many players and requests. Still they said and bragged about server capacity increase. How sad.

MartiniDaniels

R3A1 wrote: »

Sounds like a bunch of devs in panic mode and out of ideas, so they do anything and everything and try to turn off everything possible that req. bandwidth and processing time.

I often wonder how some people acquired and are able to keep their jobs....

I bet that person who prevented purchase of additional equipment for servers, that person is highly valued in company and received hefty $$$ incentive for cutting costs.

maboleth

Tavore1138 wrote: »

ZOS_GinaBruno wrote: »

As we're continuing to work on this issue, we have also just disabled the ability for addons to read guild history from the server. Note this will break some popular addons such as Master Merchant - we recommend turning any addons off that may utilize this feature. This, along with the change we did earlier with the guild history, should help the issues many of you have been running into since yesterday.

With respect this is not a fix this is a workaround (and an annoying one) - what is the real cause?

As we're continuing to work on this issue, we have also just disabled the ability for addons to read guild history from the server.

Continuing to work...it does not mean it will stay that way, but in the mean time, until it's fixed, they disabled it. Probably to not make things worse.

Ek1

ZOS_GinaBruno wrote: »

As we're continuing to work on this issue, we have also just disabled the ability for addons to read guild history from the server. Note this will break some popular addons such as Master Merchant - we recommend turning any addons off that may utilize this feature. This, along with the change we did earlier with the guild history, should help the issues many of you have been running into since yesterday.

Hey do you remember when us beta testers warned in both closed and open beta that the current implementation of the trading system will, pardon my french, *** the servers? No? Remember when we asked for server wide instance based (dutch) auction house that has none of the problems? Still no? Why wish for a wide variety of testers when tips from players that have played this kind of games for 20 years and/or develops stuff for living go unheard is beyond my understanding. They are giving them for _free_ and gratitude is a monkey. Literally.

kwbridge

No guild history at all on PC-NA

Dont_do_drugs

LiraTaurwen wrote: »

Dont_do_drugs wrote: »

LiraTaurwen wrote: »

How will this guild stuff solve the rest odf the problems? Weird

it actually does, since its all running through same server or part of the server. the server isnt able to handle the amount of requests, so they decrease the amount of data, which can requested. still its an awfull way of "fixing" it, since those functions were working for 4 years and more meanwhile.

I see...again it all goes back to server not being able to handle so many players and requests. Still they said and bragged about server capacity increase. How sad.

2 updates ago there came a trade guild interface update - while u requested max 30 items from server each time opening a page in the guild store, depending on wether u use awesome guild store or no addon, its loading quite a way bigger amount. if u use awesome guildstore, the addon requests complete store even, which is quite a lot of traffic for one major trade guild as example. i do not understand, why zos is limiting the history and even mm and att now, while they could remoce the function of requesting complete store first, and then maybe limit the requested items to a specific maximum, so the user has to filter more, if he needs to digg deeper. i am pretty sure, this would fix the issues the same way, but this fix would be better accepted by the people than turning att, sgt and mm off.

on the other side, zos would have to admit, that when boldly making the guild update they totally were clueless about the amount of traffic this new interface would mean to the server, and this would be quite shamefull, right?

do we wanna talk about an auction house again?

jasann

Zero guild history at all on PC-EU, awesome times. Don't worry all is saved as the crown store works perfectly fine

Merlight

Dont_do_drugs wrote: »

Or why dont you implement a function which limits the history for the most of the guild, but ont for the upper 2 or 3 ranks, wihch usually are only 10 our of 500 people, so at least the leaders of the guild can go on with their work?

That'd still be a band-aid for an ill-designed system. I regularly see the argument that guild masters need MM + week-long history to run trading guilds. What they actually need is 1 or 2 numbers per guild member. Instead of asking ZOS to pump resources into keeping long history, why don't you ask them to improve the system? Hard-cap history to some arbitrary small number of records, like 1-2k (yes, that would limit the accuracy of MM price suggestions, because MM would miss a lot of sales while you're offline). Implement per-week sales sum for each member on the server side, keep last 4 weeks of sums; that's 4 numbers per member and is trivial to implement. It would allow guild masters to see members' sales over past 4 weeks without the need to pull huge history from server just to sum it up.

Flaminir

https://forums.elderscrollsonline.com/en/post/quote/479505/discussion_479505

ZOS_GinaBruno wrote: »

Hi everyone,

Many of you on PC EU have been running into issues over the past 24 hours, such as guild and friends lists not appearing, among other issues. This morning, we adjusted the guild history from 10 days to 5 days, and we also disabled the ability for addons to read guild history from the server. Note this will break some popular addons such as Master Merchant - we recommend turning off any addons that may utilize this feature. Both of these were done on PC NA and EU.

These changes should help the issues many of you have been running into, but we'll continue to monitor and make additional changes as necessary.

Just posted in the patch notes/hotfixes section.... Slightly concerened by the phrasing that makes it sound like switching off all this functionality IS the fix and not just a very short term workaround for a few hours.

Zer0oo

Is the EU server overloaded and deactivating features is cheaper than upgrading the servers?

Dont_do_drugs

Merlight wrote: »

Dont_do_drugs wrote: »

Or why dont you implement a function which limits the history for the most of the guild, but ont for the upper 2 or 3 ranks, wihch usually are only 10 our of 500 people, so at least the leaders of the guild can go on with their work?

That'd still be a band-aid for an ill-designed system. I regularly see the argument that guild masters need MM + week-long history to run trading guilds. What they actually need is 1 or 2 numbers per guild member. Instead of asking ZOS to pump resources into keeping long history, why don't you ask them to improve the system? Hard-cap history to some arbitrary small number of records, like 1-2k (yes, that would limit the accuracy of MM price suggestions, because MM would miss a lot of sales while you're offline). Implement per-week sales sum for each member on the server side, keep last 4 weeks of sums; that's 4 numbers per member and is trivial to implement. It would allow guild masters to see members' sales over past 4 weeks without the need to pull huge history from server just to sum it up.

@ZOS_GinaBruno
See and this is what we get from the incapability of ZOS. People started blaming the users for ZOS inability to fi their server issues. Something which has been running correctly for 4 or 5 years is now bad, because you communicate removing guild history and trade history makes everything better.

Thanks a lot.

KyraCROgnon

so i guess next "fix" is removing pictures and sound, i'm sure the servers could handle the charge on a command-line text only mmo ...

Guess i'll go back playing Nite Team 4, at least typing command line is the expected gameplay there

SweepsAllClowns

Tevlak wrote: »

@ZOS_GinaBruno you realize this is not the biggest problem right now, do you?

Chars stuck, endless loading, Cyrodill as a whole, lag, etc just as a reminder...

You are absolutely correct, having completely stuck account for 3 months now I don't even consider some lag or loading screens any actual issues in year 2019 anymore, those were worth threads around Midyear Mayhem 2017 edition.

Epona222

Kolzki wrote: »

Does reducing the guild history to 5 days cause problems for guilds that need to monitor e.g. weekly guild bank donations?

YES - massive headache

everlastingodeb17_ESO

Hey you can play gokeen when its out... No more agony during loading screens

Epona222

It's not a "fix", it's a complete disaster for guild management

BansheeVT

Disabling the ability for addons to read guild history from the server, therefore breaking addons such as Master Merchant, which are irreplaceable for trading guilds as long as there is no other way to track sales or pricecheck? Great idea

Mathius_Mordred

Well, I don't know about 5 days, I have zero activity in my guild log

Dont_do_drugs

Mathius_Mordred wrote: »

Well, I don't know about 5 days, I have zero activity in my guild log

kai schober corrected gina brunos comment on the german forums. its been not accurate, not only addons cant read the the guild history anymore. so basically the 5 days was wrong too i guess *headscratch*

ZOS_GinaBruno

Hey all, just to update, the change we made to PC NA and EU earlier disabled all guild history, not just the addons utilizing it. This is not a permanent change, but a stopgap until we have a chance to identify and fix the core issue. Thanks for understanding, and apologies for any confusion this may have initially caused.