Stop Blaming ZOS For Steam's Inadequacies

WhiteNoiseMaker

I'm coming out and saying here it...

Stop ranting and blaming ZOS because you are having trouble with accessing the game through Steam. This makes about as much sense as console people complaining about double-dipping subscription fees because Sony forces them to pay twice to play this game. It's not ZOS's fault you chose a proprietary conduit to play ESO, and now you're getting hosed for that choice. That choice was your choice. The difficulties you're facing are not at all the difficulties anyone else who purchased the game normally through Zenimax have at all.... These are EXCLUSIVELY YOUR problems.

Complain with Steam. Stop distorting the signal to noise ratio here on the ESO forums.

Apache_Kid

If other games are working on Steam, and THIS game is not, who is really at fault? Seems to me like this is both an issue for ZoS and Steam together.

neekee

WhiteNoiseMaker wrote: »

The difficulties you're facing are not at all the difficulties anyone else who purchased the game normally through Zenimax have at all.... These are EXCLUSIVELY YOUR problems.

You don't know that.

And we don't know that.

Why ?

Because we had NO STATEMENT from EITHER parties concerning the issue.

THIS is what people are so pissed about.

There's plenty of complaining going on Steam as well.

Jameliel

It's 100% definitely ZO$'$ fault. It's been confirmed repeatedly through contacting both customer service departments. In your imagination you may want it to be Steam's fault, but it's overwhelmingly a ZO$ problem. If ZO$ wants to be a great company they must operate as one. Sadly for whatever reasons, they do not.

Hammy01

WhiteNoiseMaker wrote: »

I'm coming out and saying here it...

Stop ranting and blaming ZOS because you are having trouble with accessing the game through Steam. This makes about as much sense as console people complaining about double-dipping subscription fees because Sony forces them to pay twice to play this game. It's not ZOS's fault you chose a proprietary conduit to play ESO, and now you're getting hosed for that choice. That choice was your choice. The difficulties you're facing are not at all the difficulties anyone else who purchased the game normally through Zenimax have at all.... These are EXCLUSIVELY YOUR problems.

Complain with Steam. Stop distorting the signal to noise ratio here on the ESO forums.

Given your name I thought the bolded was quite funny!

I don't know anything about ESO on PC but do new players have a choice or are they pretty much pushed to use steam?

TheCyberDruid

You are cute. Can I keep you as my pet?

Reverb

Jameliel wrote: »

It's 100% definitely ZO$'$ fault. It's been confirmed repeatedly through contacting both customer service departments.

Show your work.

Sovjet

WhiteNoiseMaker wrote: »

I'm coming out and saying here it...

Stop ranting and blaming ZOS because you are having trouble with accessing the game through Steam. This makes about as much sense as console people complaining about double-dipping subscription fees because Sony forces them to pay twice to play this game. It's not ZOS's fault you chose a proprietary conduit to play ESO, and now you're getting hosed for that choice. That choice was your choice. The difficulties you're facing are not at all the difficulties anyone else who purchased the game normally through Zenimax have at all.... These are EXCLUSIVELY YOUR problems.

Complain with Steam. Stop distorting the signal to noise ratio here on the ESO forums.

Thx for this, now I don't have to type something!

Gythral

Steam are always going to blame the 3rd party, while taking a big chunk of the cash

Flood steams support and the forum there - see how fast they fix the issues once the cash is threatened

neekee

Gythral wrote: »

Flood steams support and the forum there - see how fast they fix the issues once the cash is threatened

Already been going on for a while as well as review bombing (which I'm not condoning btw but yes people are pissed).

S_Ravenlock

Stop blaming Steam for ZoS' inadequacies.

Between my husband, my daughter and myself we have hundreds of games on Steam. We play the majority of our MMOs via Steam. We have never had so many problems with any of our other games. This is really not a Steam problem.

KaptainTripps

I don't care who's fault it is, I just want to be able to play my game before I have to go to work. Some kind of communication from either party would be welcome but both companies are stone-walling their customers. This may be Steam's issue or it maybe ZOS, but both companies look like (insert expletive here).

InvitationNotFound

I quote from the following thread (german): https://forums.elderscrollsonline.com/de/discussion/comment/5236104/#Comment_5236104

DorothyGale wrote: »

Ich habe mal Steam angeschreiben und folgende Antwort bekommen:

Hallo,

vielen Dank für Ihre Nachricht an das Steam Support Team.

Dieses Problem, dass Sie sich nicht mit den The Elder Scrolls Online Servern verbinden können, liegt eindeutig an den Servern unseres Drittanbieters. Der Elder Scrolls Online Support ist hierfür Ihr bester Ansprechpartner: https://help.elderscrollsonline.com/app/home?region=US

Wir können Ihnen jedoch allgemeine Informationen zum Lösen des Problems vorschlagen. Sie können versuchen eine Verbindung zu den Servern aufzubauen, indem Sie Hintergrundanwendungen deaktivieren, die mit dem Programm interferieren. Falls Sie McAfee installiert haben, deaktivieren Sie den Echtzeitschutz und starten Sie das Spiel und den Elder Scrolls Launcher erneut.

Bitte gehen Sie am besten durch unseren Netzwerk- und Verbindungsprobleme Artikel, für eventuelle Lösungsmöglichkeiten.

Mit freundlichen Grüßen,
Jennifer

Short version: He contacted the steam support and they blame ZOS.

Jameliel

Reverb wrote: »

Jameliel wrote: »

It's 100% definitely ZO$'$ fault. It's been confirmed repeatedly through contacting both customer service departments.

Show your work.

Show me yours, I'll show you mine:-)

SpydersSorrow

WhiteNoiseMaker wrote: »

I'm coming out and saying here it...

Stop ranting and blaming ZOS because you are having trouble with accessing the game through Steam. This makes about as much sense as console people complaining about double-dipping subscription fees because Sony forces them to pay twice to play this game. It's not ZOS's fault you chose a proprietary conduit to play ESO, and now you're getting hosed for that choice. That choice was your choice. The difficulties you're facing are not at all the difficulties anyone else who purchased the game normally through Zenimax have at all.... These are EXCLUSIVELY YOUR problems.

Complain with Steam. Stop distorting the signal to noise ratio here on the ESO forums.

Wow ... someone got out of the wrong side of the bed .......

In answer to your own rant ....

If this were a Steam issue ZOS would be all to eager to point this out. If we approach Steam for support then we are immediately referred to ZOS since this is a third party game. Steam do not host this game for ZOS, they simply provide user authentication. And this is what is failing. Apparently this is only a problem for ZOS.

It is impossible to know the full details of what the problem because as usual ZOS is not providing its users with any real updates. And before you say it, no, the red banner does not constitute proper user feedback.

ZOS made a decision at some point to sell ESO through Steam and now must provide support for that platform.
Or a simpler choice, allow Steam users to log in without Steam.

So maybe you get off your high and mighty horse and appreciate other peoples points of view.

HereKittehKitteh

I don't care who is to fault, but they really need to let us unlink them because at this point I'm sick of the issues and just want to log in and play the game

Morgul667

Well the fact that the issue appear when Zo$ makes an update on its server is not really pointing in steam direction...

Anyway its Zo$ to make sure we can access the game...

Nemeliom

Mmm, for those steam players, maybe you can talk to ZOS and ask them for a workaround on steam that allows you to play it without using steam.
There should be ways to do this.

Yigrok

How about, stop playing ESO through a 3rd party software? Got friends on steam? Ok, do they need to see you are playing ESO? Just play the game through ESO launcher alone (or unlink acc) and you can talk to your steam friends anyway.

commdt

My bet - it is some poor code in login system, ZOS side, which ZOS can manage, but normal resources like steam can not.
As someone mentioned, other games never have such problem, which combined with other... details shows us who is truly to blame

Reverb

Jameliel wrote: »

Reverb wrote: »

Jameliel wrote: »

It's 100% definitely ZO$'$ fault. It's been confirmed repeatedly through contacting both customer service departments.

Show your work.

Show me yours, I'll show you mine:-)

I'm not the one making claims I can't back up. If I were to come here saying "goblins eat your socks at night, multiple sources have confirmed it" no one would take that at face value. Ok, maybe dumb people would, but rational people would need verification of said confirmation and sources.

What we've seen between steam and Zeni is deflection and blame shifting, we've never seen actual confirmation of cause or responsibility. If you are the sole possessor of said factual proof, show your cards.

S_Ravenlock

Yigrok wrote: »

How about, stop playing ESO through a 3rd party software? Got friends on steam? Ok, do they need to see you are playing ESO? Just play the game through ESO launcher alone (or unlink acc) and you can talk to your steam friends anyway.

You can't play through the ESo launcher alone if you bought the game from Steam after 2016. Steam HAS to log you in or you get an error message. If people could log in manually, don't you think they would?
And the account can not be unlinked. The only option at the moment seems to be to buy a new copy of the game from ZoS directly, and I am REALLY not inclined to give them any more money at the moment.

Dwalgrimnar

WhiteNoiseMaker wrote: »

I'm coming out and saying here it...

Stop ranting and blaming ZOS because you are having trouble with accessing the game through Steam. This makes about as much sense as console people complaining about double-dipping subscription fees because Sony forces them to pay twice to play this game. It's not ZOS's fault you chose a proprietary conduit to play ESO, and now you're getting hosed for that choice. That choice was your choice. The difficulties you're facing are not at all the difficulties anyone else who purchased the game normally through Zenimax have at all.... These are EXCLUSIVELY YOUR problems.

Complain with Steam. Stop distorting the signal to noise ratio here on the ESO forums.

I've never had issues with Steam. Sometimes their servers go offline or are a bit wonky, but hey, look! Exactly the same on ESO side. Even without Steam getting involved.
Now think about it (because you clearly didn't, just want to vent I assume), Steam didn't update their platform. Zenimax updated their game. Of course we don't have the full details (in fact, nothing has been said about the issue and that's partly why people are getting upset), but from a neutral point of view, I can understand why people are blaming the latter.
Also, you are free to ignore every thread related to Steam. it's not like the discussion is leaking into other subjects.

Yigrok

S_Ravenlock wrote: »

Yigrok wrote: »

How about, stop playing ESO through a 3rd party software? Got friends on steam? Ok, do they need to see you are playing ESO? Just play the game through ESO launcher alone (or unlink acc) and you can talk to your steam friends anyway.

You can't play through the ESo launcher alone if you bought the game from Steam after 2016. Steam HAS to log you in or you get an error message. If people could log in manually, don't you think they would?
And the account can not be unlinked. The only option at the moment seems to be to buy a new copy of the game from ZoS directly, and I am REALLY not inclined to give them any more money at the moment.

Can't you right click the game in steam and see your game code? I remember you can do that, and maybe use that key somehow , IF Zo$ will allow you to "unlink" and play without steam.

Lady_of_Tamarah

Hang on ... Am I in the wrong place or is this a forum for discussion ?

Unless you re working for ZOS or Steam OP i suspect you don't really have a clue who is at fault.

I don't take kindly to others telling me what i should or should not be saying OR whom I should be blaming on

a forum for discussion (providing I haven't broken their terms).

You are entitled to YOUR views and maybe others agree or not as the case may be

but it is also players right to be mightily hacked off with the situation regardless of whether it is ONLY their problem!

(I guess you didn't attend any kind of charm school)

My sympathies lies with players frustrations NOT your heavy handed rather ignorant post (rant?) !!

Itzmichi

WhiteNoiseMaker wrote: »

I'm coming out and saying here it...

Stop ranting and blaming ZOS because you are having trouble with accessing the game through Steam. This makes about as much sense as console people complaining about double-dipping subscription fees because Sony forces them to pay twice to play this game. It's not ZOS's fault you chose a proprietary conduit to play ESO, and now you're getting hosed for that choice. That choice was your choice. The difficulties you're facing are not at all the difficulties anyone else who purchased the game normally through Zenimax have at all.... These are EXCLUSIVELY YOUR problems.

Complain with Steam. Stop distorting the signal to noise ratio here on the ESO forums.

Boy just bought eso on the website again for 10 bucks additional to my not working steam version and just look how i can avoid all the steam issues. Its bascially 1 parameter they have to change, this is just greed.

JesQu

Apache_Kid wrote: »

If other games are working on Steam, and THIS game is not, who is really at fault? Seems to me like this is both an issue for ZoS and Steam together.

My game works fine and i play eso through steam. so idk who's fault it's

S_Ravenlock

Yigrok wrote: »

Can't you right click the game in steam and see your game code? I remember you can do that, and maybe use that key somehow , IF Zo$ will allow you to "unlink" and play without steam.

ZoS does not allow unlinking, a lot of players here have tried.
I'm about to open two tickets for my daughter and husband, but I can't see why we would be more successful then other players

Apache_Kid

JesQu wrote: »

Apache_Kid wrote: »

If other games are working on Steam, and THIS game is not, who is really at fault? Seems to me like this is both an issue for ZoS and Steam together.

My game works fine and i play eso through steam. so idk who's fault it's

I mean, if we are gonna play the anecdotal evidence game here then there must be no issues at all since you can log in to the game fine, right?

Katahdin

Several 100,000 people log into the game without steam every day with no problems so I find it hard to believe it's all on zos

Other games may be fine on steam, that's comparing apples to oranges, they are different games

I find it more plausible it's a combination of both but they just keep pointing fingers at each other instead of dealing with the problem

Apache_Kid

Katahdin wrote: »

Several 100,000 people log into the game without steam every day with no problems so I find it hard to believe it's all on zos

Other games may be fine on steam, that's comparing apples to oranges, they are different games

I find it more plausible it's a combination of both but they just keep pointing fingers at each other instead of dealing with the problem

It is an important comparison to make because if many other games were having issues then you could point the finger squarely at Steam. Which is not the case here.