Official Feedback Thread for Templars
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Essiaga✭✭✭✭dodgehopper_ESO wrote: »tinythinker wrote: »TheM0rganism wrote: »
To be fair, that was about a change made to Nightblades that is part of the upcoming update currently being tested on the PTS. The devs did boost Empowering Sweep (an ability affected by this update), buffed Restoring Focus (an ability affected by this update), addressed the change to Breath of Life (an ability affected by this update), fixed a visual bug with Healing Ritual (an ability affected by this update), fixed a health desync issue with Eclipse (an ability affected by this update), etc.
That is what they are emphasizing, rather than additional suggestions beyond the scope of their current plans of the Thieve's Guild DLC. Back on Feb 4th 2016 Joy Division got a reply about the undocumented change to Puncturing Sweeps, which fits the pattern. They seem to be avoiding anything not part of the current changes intended for this next update.
While I agree that that is exactly as it appears ... when you have angry people in your community you communicate your intentions rather then let them get more and more disgusted with your company.
Excuse me there's a hair in my food. Can you get me another.
No response ...
I'm sorry but I'm not going to eat food with hair in it. Could you please get me some more food.
No response ...
OK. I'm just trying to get food with out hair in it.
No response ...
WTF?
New food ... more hair, less food.
Sir. there hair in this food. Perhaps theirs and issue with hair nets. Could I get food ... with out the hair. Hold they hair./giggles. Sir?
... fast forward a few months later.
THIS IS JUST A PLATE OF HAIR FOR CHIRST SAKE! HAVE YOU HEARD A SINGLE WORD I'VE SPOKEN?!!?? ARE YOU ALL STUPID? THAT GUY AND THAT GUY HAVE BEEN IN HERE A BUNCH OF TIMES AND THEY DON'T HAVE ANY HAIR IN THERE FOOD. THIS GUY SAYS HE WANTED MORE SPICES AND YOU MADE HIM A NEW PLATE. I JUST DON'T WANT ANY HAIR IN MY FOOD. IS THAT TO MUCH TO ASK.
No response ...
ANSWER ME YOU MOTHER*******. ***HOLE, ****-LICKING ****-BAG, INBREED, CHEEZE ******* .........
I certainly don't expect ZOS to fix everything right now, as there's MUCH that needs fixed in this class and around the game, but considering we've broken 40 pages (MULTIPLE TIMES) with very similar views they should answer to say ...
"We're sorry we missed the mark and will be happy to review the class further once TG goes live. There are some amazing suggestions in this thread and while we might not be able to make those exact things happen we'll make our best effort towards bring the spirit of your suggestions to light. Please keep up the great responses and we'll try to get the hair out of the next plate we serve you."
That would be the professional thing to do. It would also have kept the thread from needing the ONE response we got from the moderators asking us to be respectful. You can't respectfully ignore people. Its inherently disrespectful.
They couldn't even address the class by name on ESO Live. If they said "Templar seem unhappy and we're going to need to step up our game with the next update and we'll be sure to reach out to the Templar community as soon as we get TG out from in front of us."
It really doesn't take much.
This is why I think they're afraid to comment in here. They KNOW they've raised the ire of the community by ignoring us, but at this point its a self fulfilling prophecy and its dysfunctional to keep it going this way. At a certain point someone needs to come in here and eat a little bit of it.
But when Gina does pop in our threads we're all like "OMG THE GOD's ARE SMILING ON US!!!" so i don't see that being their reason. It really doesn't take much to calm people down. Acknowledge the situation and work to come to an understanding. Being busy with other issues doesn't excuse not acknowledging they failed the pages of discussion.
Seriously I won't pay for another ZOS product and I hope none of you do either. It's one thing to mess up or even to not do a good job, but to do nothing/say nothing is completely undeserving of my money. I canceled my subscription months ago. I didn't care for the 2 DLC (which felt mostly rushed and incomplete IMO and now yesterdays news) and they couldn't balance a box if it were sitting on the ground.
Prove me wrong ZOS. Change my mind. I'd love to see you actually try.
@Wrobel, @ZOS_RichLambert and all the other its not worth the time to list.11 -
Minno✭✭✭✭✭
✭✭✭✭✭dodgehopper_ESO wrote: »tinythinker wrote: »TheM0rganism wrote: »
To be fair, that was about a change made to Nightblades that is part of the upcoming update currently being tested on the PTS. The devs did boost Empowering Sweep (an ability affected by this update), buffed Restoring Focus (an ability affected by this update), addressed the change to Breath of Life (an ability affected by this update), fixed a visual bug with Healing Ritual (an ability affected by this update), fixed a health desync issue with Eclipse (an ability affected by this update), etc.
That is what they are emphasizing, rather than additional suggestions beyond the scope of their current plans of the Thieve's Guild DLC. Back on Feb 4th 2016 Joy Division got a reply about the undocumented change to Puncturing Sweeps, which fits the pattern. They seem to be avoiding anything not part of the current changes intended for this next update.
While I agree that that is exactly as it appears ... when you have angry people in your community you communicate your intentions rather then let them get more and more disgusted with your company.
Excuse me there's a hair in my food. Can you get me another.
No response ...
I'm sorry but I'm not going to eat food with hair in it. Could you please get me some more food.
No response ...
OK. I'm just trying to get food with out hair in it.
No response ...
WTF?
New food ... more hair, less food.
Sir. there hair in this food. Perhaps theirs and issue with hair nets. Could I get food ... with out the hair. Hold they hair./giggles. Sir?
... fast forward a few months later.
THIS IS JUST A PLATE OF HAIR FOR CHIRST SAKE! HAVE YOU HEARD A SINGLE WORD I'VE SPOKEN?!!?? ARE YOU ALL STUPID? THAT GUY AND THAT GUY HAVE BEEN IN HERE A BUNCH OF TIMES AND THEY DON'T HAVE ANY HAIR IN THERE FOOD. THIS GUY SAYS HE WANTED MORE SPICES AND YOU MADE HIM A NEW PLATE. I JUST DON'T WANT ANY HAIR IN MY FOOD. IS THAT TO MUCH TO ASK.
No response ...
ANSWER ME YOU MOTHER*******. ***HOLE, ****-LICKING ****-BAG, INBREED, CHEEZE ******* .........
I certainly don't expect ZOS to fix everything right now, as there's MUCH that needs fixed in this class and around the game, but considering we've broken 40 pages (MULTIPLE TIMES) with very similar views they should answer to say ...
"We're sorry we missed the mark and will be happy to review the class further once TG goes live. There are some amazing suggestions in this thread and while we might not be able to make those exact things happen we'll make our best effort towards bring the spirit of your suggestions to light. Please keep up the great responses and we'll try to get the hair out of the next plate we serve you."
That would be the professional thing to do. It would also have kept the thread from needing the ONE response we got from the moderators asking us to be respectful. You can't respectfully ignore people. Its inherently disrespectful.
They couldn't even address the class by name on ESO Live. If they said "Templar seem unhappy and we're going to need to step up our game with the next update and we'll be sure to reach out to the Templar community as soon as we get TG out from in front of us."
It really doesn't take much.
This is why I think they're afraid to comment in here. They KNOW they've raised the ire of the community by ignoring us, but at this point its a self fulfilling prophecy and its dysfunctional to keep it going this way. At a certain point someone needs to come in here and eat a little bit of it.
But when Gina does pop in our threads we're all like "OMG THE GOD's ARE SMILING ON US!!!" so i don't see that being their reason. It really doesn't take much to calm people down. Acknowledge the situation and work to come to an understanding. Being busy with other issues doesn't excuse not acknowledging they failed the pages of discussion.
Seriously I won't pay for another ZOS product and I hope none of you do either. It's one thing to mess up or even to not do a good job, but to do nothing/say nothing is completely undeserving of my money. I canceled my subscription months ago. I didn't care for the 2 DLC (which felt mostly rushed and incomplete IMO and now yesterdays news) and they couldn't balance a box if it were sitting on the ground.
Prove me wrong ZOS. Change my mind. I'd love to see you actually try.
@Wrobel, @ZOS_RichLambert and all the other its not worth the time to list.
Inefficiency within corporate office structure TBH. All the good intentions in the world won't make up for poor business ethics.
In grand scheme of things, most gamers need to educate themselves and watch out for games that use the following:
1) abusive advertising campaigns to attract customers
2) lack of respect for customer
3) addiction as a selling point (I.E. "this game is so addictive its great!")
4) promises and promotional materials to prove game functions (via renderings, cut scenes, etc.)
5) eroded chain of communication yet demand players submit bug reports.
It's really a general state of the gaming industry. In essence many companies just prey upon children and young adults to extract funds. Might need to put our feet down and put our money where our mouths are while educating younger gamers.Minno - DC - Forum-plar Extraordinaire
- Guild-lead for MV
- Filthy Casual8 -
dodgehopper_ESO✭✭✭✭✭
✭✭✭BalticBlues wrote: »
Nero was a nutt-bag.
I was about to say that Nero was bat-sh*t crazy. :PUS/AD - Dodge Hopper - Vet Imperial Templar | US/AD - Goj-ei-Raj - Vet Argonian Nightblade
US/AD - Arondonimo - Vet Altmer Sorcerer | US/AD - Azumarax - Vet Dunmer Dragon Knight
US/AD - Barkan al-Sheharesh - Vet Redguard Dragon Knight | US/AD - Aelus Vortavoriil - Vet Altmer Templar
US/AD - Shirari Qa'Dar - Vet Khajiit Nightblade | US/AD - Ndvari Mzunchvolenthumz - Vet Bosmer Nightblade
US/EP - Yngmar - Vet Nord Dragon Knight | US/EP - Reloth Ur Fyr - Vet Dunmer Sorcerer
US/DC - Muiredeach - Vet Breton Sorcerer | US/DC - Nachtrabe - Vet Orc Nightblade
EU/DC - Dragol gro-Unglak - Vet Orc Dragon Knight | EU/DC - Targan al-Barkan - Vet Redguard Templar
EU/DC - Wuthmir - Vet Nord Sorcerer | EU/DC - Kosh Ragotoro - Vet Khajiit Nightblade
<And plenty more>2 -
Thal✭✭✭All snarkiness aside, from someone who works for a SaaS company, I'd be moderately concerned about some of the decisions being made from a business perspective. Obviously the landscape in an enterprise versus a video game is quite different, but some things resonate in both.
1) To maintain subs, your core product/game/service needs to be a quality product. If it's glitchy for more than a very BRIEF period of time, you lose subs/people choose a competitor/etc. By no means am I saying that the entire class or product is flawed to this degree, but fixes need to be agile and in line with company vision and consumer feedback (think days/weeks versus every 3 months). If 1/4 of your customer base feels alienated to some degree, that's poor business (plus Stam sorcs, plus stam anything sans DK)
2) To stay on the forefront, you take customer nominations to speak to core problems. We do this regularly as we offer new iterations of our products. You obviously don't need to ACCEPT each nomination, but each are judged based on merit and ultimately consumer opinion drives enhancements
3) Alignment between company vision, product features, and consumer needs - This is pretty self-explanatory, but I sense a growing divide between the very fun game design of active/mobile battles and the vision of Templars as a whole. If the consumer doesn't buy into the company vision (supported by product features that speak to this vision) you lose subs.
4) Overcommunication is key - You overcommunicate planned changes, the logic behind them, and promote active discussion (active discussion is a two way street, not a 50+ page dialogue with no constructive input). When consumers sense an inability to derive support in a timely fashion, they move their business.
It is what it is really - wanted to add some intelligent commentary to all this. There's been a lot of wonderful thoughts in this thread (mixed among the whiny drivel) and I hope that does not go unnoticed.12 -
DHale✭✭✭✭✭
✭Honestly I don't want communication I want action... Results. Telling us they are listening is not the same as executing correctly. Thus far I am not sure who's feedback they are listening too. They are listening to someone just not sure who. Dk were bad ass... nerf. Dodge roll a problem... Nerf. Blocking a problem.. Nerf. I think sometimes the cure is worse than the disease. I keep seeing wrecking blow threads and prox det threads go up and lots of Qqing but when I pvp I prox det up then ppl dragon leap into me or gap close into me I explode killing them instantly then they want nerfs because they run into the giant red circle around me and the ones around my three team mates. Gg. Urp!Sorcerna, proud beta sorc. RIP April 2014 to May 31 2016 DArk Brotherhood. Out of retirement for negates and encases. Sorcerna will be going back into retirement to be my main crafter Fall 2018. Because an 8 k shield is f ing useless. Died because of baddies on the forum. Too much qq too little pew pew. 16 AD 2 DC. 0 EP cause they bad, CP 2300 plus 18 level 50 toons. NA, PC, Grey Host#SORCLIVESMATTER actually they don’t or they wouldn’t keep getting nerfed constantly.1 -
Minno✭✭✭✭✭
✭✭✭✭✭All snarkiness aside, from someone who works for a SaaS company, I'd be moderately concerned about some of the decisions being made from a business perspective. Obviously the landscape in an enterprise versus a video game is quite different, but some things resonate in both.
1) To maintain subs, your core product/game/service needs to be a quality product. If it's glitchy for more than a very BRIEF period of time, you lose subs/people choose a competitor/etc. By no means am I saying that the entire class or product is flawed to this degree, but fixes need to be agile and in line with company vision and consumer feedback (think days/weeks versus every 3 months). If 1/4 of your customer base feels alienated to some degree, that's poor business (plus Stam sorcs, plus stam anything sans DK)
2) To stay on the forefront, you take customer nominations to speak to core problems. We do this regularly as we offer new iterations of our products. You obviously don't need to ACCEPT each nomination, but each are judged based on merit and ultimately consumer opinion drives enhancements
3) Alignment between company vision, product features, and consumer needs - This is pretty self-explanatory, but I sense a growing divide between the very fun game design of active/mobile battles and the vision of Templars as a whole. If the consumer doesn't buy into the company vision (supported by product features that speak to this vision) you lose subs.
4) Overcommunication is key - You overcommunicate planned changes, the logic behind them, and promote active discussion (active discussion is a two way street, not a 50+ page dialogue with no constructive input). When consumers sense an inability to derive support in a timely fashion, they move their business.
It is what it is really - wanted to add some intelligent commentary to all this. There's been a lot of wonderful thoughts in this thread (mixed among the whiny drivel) and I hope that does not go unnoticed.
Very insightful! Thanks!Minno - DC - Forum-plar Extraordinaire
- Guild-lead for MV
- Filthy Casual2 -
nagarjunna✭✭✭✭All snarkiness aside, from someone who works for a SaaS company, I'd be moderately concerned about some of the decisions being made from a business perspective. Obviously the landscape in an enterprise versus a video game is quite different, but some things resonate in both.1) To maintain subs, your core product/game/service needs to be a quality product. If it's glitchy for more than a very BRIEF period of time, you lose subs/people choose a competitor/etc. By no means am I saying that the entire class or product is flawed to this degree, but fixes need to be agile and in line with company vision and consumer feedback (think days/weeks versus every 3 months). If 1/4 of your customer base feels alienated to some degree, that's poor business (plus Stam sorcs, plus stam anything sans DK)
2) To stay on the forefront, you take customer nominations to speak to core problems. We do this regularly as we offer new iterations of our products. You obviously don't need to ACCEPT each nomination, but each are judged based on merit and ultimately consumer opinion drives enhancements
3) Alignment between company vision, product features, and consumer needs - This is pretty self-explanatory, but I sense a growing divide between the very fun game design of active/mobile battles and the vision of Templars as a whole. If the consumer doesn't buy into the company vision (supported by product features that speak to this vision) you lose subs.
4) Overcommunication is key - You overcommunicate planned changes, the logic behind them, and promote active discussion (active discussion is a two way street, not a 50+ page dialogue with no constructive input). When consumers sense an inability to derive support in a timely fashion, they move their business.
It is what it is really - wanted to add some intelligent commentary to all this. There's been a lot of wonderful thoughts in this thread (mixed among the whiny drivel) and I hope that does not go unnoticed.
Executive Summary [Matt Firor should look at this]
When a company loses customer focus and fails to maintain customer satisfaction it starts to lose money. If it continues down that path it is rapidly forced to seek Chapter 11 status! It is becoming more and more apparent that ZOS is going that way!
Resolution
As posted by @Thal.@nagarjunna- PC / NA / AD / DC
Zazarakel - Max CP Magicka Templar
Tartys - Max CP Stamina Nightblade
Temelechus - Max CP Magicka Sorcerer
Assaku - Max CP Stamina DragonKnight
Truthforge - Sub 50 Stamina Templar
Yang Wudi Sub 50 Stamina Sorceror [DC]
Shou Chung Sub 50 Magicka DragonKnight
Chen Tuan Sun 50 Magicka Nightblade1 -
maxjapank✭✭✭✭✭
✭✭Joy_Division wrote: »My spec is not average? .... It is "below" then? It's not my ego that taking a bruise. Oh no. But I have managed to put a lot of NA players on my kill counter that got there from what you deem an extremely low health, low healing build. Rather embarrassing for them, no?
?
We are run different builds, prioritize different areas, and look to do different things. But what I run does not merit distinction as being "extreme" or is so abnormal that it ought to be somehow excluded it from templar discussion.
I'm not looking to tank, or build a "house," or heal Pugs, I'm someone who tries to damage and kill other players. That means magicka. I'm hardly the only templar with that objective, even if ZoS makes that more difficult with every patch. And even if I was trying to do those things, I'd still try to run as low health as I could get away with because that attribute does nothing else. Health used to be cheap before 1.6, but that is not the case anymore and I am not atypical in holding to this philosophy. Most templars who lean to a DPS spec are going to do what I do and put magicka glyphs on their armor. I will grant that most players use food, however it's hardly noticeable when it comes to Sun Shield. If I use food and have an "average" health of 26K or what not, my sun shield is only increase by like 820. That is a negligible difference. It's not extreme.
The very fact that I run drinks and cannot rely on what is supposed to be my cornerstone defensive class ability as an alternative means to aid in my survivability is precisely what is wrong with the spell!
I didn't call you "below". I have no doubt that you play pvp well. But running with such low health isn't representative of the majority of players in pvp, except for glass cannon builds or for extreme regen. But if you choose to play this way...to have high damage output or very good resource regen, then you are giving up in other areas. You could have a higher shield. Rather than a 3200 shield, you could have a 4000 shield. The difference is not negligible, and yet I think a 4000 shield is too weak.
The problem I have with your write-up before is the extreme examples of the weakest shield possible and perhaps the lowest secondary heals possible to try and amplify that Templars are extraordinarily weak. And it just isn't true. So if you are trying to give a real representation of Templars, I would ask that you give a fairer representation of the average numbers.
ps. I'm not going to quote everything you said, but some of the other secondary heal numbers are a fairer representation of what is really happening in pvp.Joy_Division wrote: »I think it is more important to focus on the consistency of our experiences despite the differences in builds, approaches, and play-styles that we have. If you, me, the 24K raid leader, Cinbri, all of us, etc. are all pretty much saying the same thing, isn't that a sign the problems are not in the perceived flaws in our builds, rather stuff about templars that ought to be fixed?
Yes. Yes. I am fully in support of improving the state of Templars for the benefit of all. I just want to approach it in a more level-headed way. And I am really not trying to get into it with you. I wish we knew each more personally in game because it would go a long ways in creating a feeling of discussion rather than seeming like an attack from someone you don't know.
As an aside...I don't know if my experience playing a Templar means that much to others. But as I was playing in pvp last night and thinking about this thread, I couldn't help but think of how much I love playing my Templar. I love the playstyle and everything about it. And I would never change the fundemental playstyle.
Toppling Charge (aside from its bugs), Sweeps, Shards are all fine as is. I don't use Javelin so much, but I see increased use with this next patch. Only thing I'd buff would be Sun Shield.
Vamp Bane/Reflective, Dark Flare, Purifing Light, Radient are fine as is. I don't use Eclipse and don't think I ever will.
Breath, Repentance, Cleansing, Rune Focus are fine as is. I won't use Healing Ritual. And I note the unhappiness with Radiant Aura.
So yes, there are some skills that have room for improvement. But overall, the skills are fine for what they do. The thing that Templars need is really in the passives, especially in mitigation and resource management.0 -
Radburn✭✭✭For me the crux of all this angst towards the Combat Development team is rooted in a single issue. This particular issue I am referring to is the Focus Charge bug. It has been around for a long time, any Templar who plays the class and uses it knows what the issues are. It is like playing Russian Roulette each time you use the skill.
There have been multiple patch notes stating an issue with Focus Charge was identified and the skill is now fixed/more responsive. The first time I read this I was ecstatic. The Second time I had my reservations, but thought to myself "Maybe the first time they missed something and now it really is fixed." The third time I began to question the ability of the people working at ZOS. The 4th time I stopped playing the game.
At this point the Templar community who have stuck with the class have really low opinions of the team handling the class. If you cannot fix one skill, how can you fix the class? To add to it all other classes keep getting tweaked and improved while a class defining skill like Sun ward was made obsolescent.
What @Wrobel needs to do at this point is be honest with us.
Scenario #1:
"We feel Focus Charge benefits the Templar too much and we don't want to see PVP turn into flaming missiles firing all over the place."
Fine, remove the skill instead of making it so broken no one uses it. Give us something awesome in it's place that fits your design for Templars static play style. Lets all move on.
Scenario #2:
"We have not been able to fix the problem, the coding is very complex."
This is a tough one for us to swallow when you have other charge type skills working flawlessly. Nonetheless if it is the case and you truly want Focus Charge to remain in the Templar's arsenal then scrap the current code for this skill and redesign it using the code for Ambush or Shield Charge.
The point is, if you make a real effort resolving this one issue I think it will go a long ways restoring trust in you and your team.
3 -
Silinde✭✭Gone are the days when the dev's had a real public face in the community - Sage and The Konk were often participating in podcasts and such, but now? Personally that made me feel ZOS cared about the community and our feedback. Now, I don't see them out and about like before. What changed?3 -
Minno✭✭✭✭✭
✭✭✭✭✭Gone are the days when the dev's had a real public face in the community - Sage and The Konk were often participating in podcasts and such, but now? Personally that made me feel ZOS cared about the community and our feedback. Now, I don't see them out and about like before. What changed?
They left ESO lolMinno - DC - Forum-plar Extraordinaire
- Guild-lead for MV
- Filthy Casual2 -
Joy_Division✭✭✭✭✭
✭✭✭✭✭
The problem I have with your write-up before is the extreme examples of the weakest shield possible and perhaps the lowest secondary heals possible to try and amplify that Templars are extraordinarily weak. And it just isn't true. So if you are trying to give a real representation of Templars, I would ask that you give a fairer representation of the average numbers.
K, I'll stop posting in this thread anymore and stop giving my feedback because you don't think it's a "real" representation of templars. And I apologize to all the EP NA players or giving you extraordinarily weak heals.Edited by Joy_Division on February 20, 2016 6:19AM4 -
nagarjunna✭✭✭✭@Joy_Division, please don't go! I, for one, really appreciate your input just as much as I appreciate everyone's comments and feedback, both positive and negative!
People are bound to have a difference of opinion on how to achieve an objective and that is fine, however at the end of the day I believe we all want to have the best for our chosen class!
@nagarjunna- PC / NA / AD / DC
Zazarakel - Max CP Magicka Templar
Tartys - Max CP Stamina Nightblade
Temelechus - Max CP Magicka Sorcerer
Assaku - Max CP Stamina DragonKnight
Truthforge - Sub 50 Stamina Templar
Yang Wudi Sub 50 Stamina Sorceror [DC]
Shou Chung Sub 50 Magicka DragonKnight
Chen Tuan Sun 50 Magicka Nightblade5 -
maxjapank✭✭✭✭✭
✭✭Joy_Division wrote: »
The problem I have with your write-up before is the extreme examples of the weakest shield possible and perhaps the lowest secondary heals possible to try and amplify that Templars are extraordinarily weak. And it just isn't true. So if you are trying to give a real representation of Templars, I would ask that you give a fairer representation of the average numbers.
K, I'll stop posting in this thread anymore and stop giving my feedback because you don't think it's a "real" representation of templars. And I apologize to all the EP NA players or giving you extraordinarily weak heals.
Don't be over dramatic.1 -
BalticBlues✭✭✭✭✭
✭✭✭from someone who works for a SaaS company, I'd be moderately concerned about some of the decisions being made from a business perspective
1. 39 QUOTES FOR CUSTOMER SERVICE BLISS
2. When the customer comes first the customer will last. -Robert Half
3. Why wait to be memorable? -Tony Robbins
4. It is in this moment you have the power to be the solution. -Ileana Kane
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6. Make a customer, not a sale. -Katherine Barchetti
7. Consumers are statistics. Customers are people. -Stanley Marcus
8. Until you understand your customers deeply & genuinely you cannot truly serve them. -Rasheed Ogunlaru
9. In the sales profession, the real work begins after -Brian Tracy the sale is made.
10. Biggest question: Isn't it really “customer helping” rather than customer service? And wouldn’t you deliver better service if you thought of it that way? -Jeffrey Gitomer
11. For every one of us that succeeds, it’s because there’s somebody there to show you the way out. -Oprah
12. One of the deep secrets of life is that all that is really worth the doing is what we do for others. -Lewis Carroll
13. Minds are like parachutes - they only function when open. -Thomas Dewar
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15. Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity. - leon Gorman
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17. If you wonder what getting and keeping the right employees has to do with getting and keeping the right customers, the answer is everything. - Fred Reichheld
18. How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that your interaction with them was positive? -Simon Mainwaring
19. Give trust, and you'll get it double in return. -Kees Kamies
20. In business you get what you want by giving other people what they want. -Alice MacDougall
21. If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. -JEFF BEZOS
22. One customer well taken care of could be more valuable than $10,000 worth of advertising. -Jim Rohn
23. A satisfied customer is the best business strategy of all. -Michael Leboeuf
24. I don't build in order to have clients. I have clients in order to build -Ayn Rand
25. Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. -Steve Jobs
26. Nothing is so contagious as enthusiasm. -Samuel Taylor Coleridge
27. Coming together is a beginning; ! ! ! keeping together is progress; ! ! ! working together is success. -Henry Ford
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29. Ask your customers to be part of the solution, and don't view them as part of the problem. -Alan Weiss
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32. Be kind and merciful. Let no one ever come to you without coming away better and happier. -Mother Teresa
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34. Good customer service costs less than bad customer service. -Sally Gronow
35. Although your customers won't love you if you give bad service, your competitors will. -Kate Zabriskie
36. Customer service shouldn't just be a department, it should be the entire company. -Tony Hsieh
37. Good service is good business. -Siebel
38. Most people spend more time and energy going around problems than in trying to solve them. -Henry Ford
39. There are no traffic jams along the extra mile. -Roger Staubach
40. Customers will want to talk to you if they believe you can solve their problems. -Jeffrey Gitomer
http://www.slideshare.net/Placester/39-motivational-quotes-for-customer-service-bliss
Edited by BalticBlues on February 20, 2016 7:30AM1 -
Cinbri✭✭✭✭✭
✭✭✭✭Simple example:
in 1.0 when dk attacked you what could you do:
1. cast Blazing Shield.
2. cast Blinding Flashes.
3. cast Eclipse.
in 2.3.2 when dk will attack you, what can you do:
1. Blazing Shield it will be dispelled from 1 light attack but cost as much as Honor.
2. Blinding Flashes - no more available.
3. Eclipse no more working vs hard hitting melee attacks.
4. All you left to do is cast defensive buff of Rune Focus and Ritual to decrease damage a little bit and only spam healings.
If you think that class with zero, let me say again to be clear: z-e-r-o, ZERO, Z.E.R.O. defensive skills is not "extraordinarily weak", you just lie to yourself.6 -
Cinbri✭✭✭✭✭
✭✭✭✭Regarding Eclipse again: it was usefull when it could reflect melee abilities and didn't have 1 target cap and could intercept projectiles.
But now zos made it as wierd version of Scales but still with cap and unability to intercept. Why we need skill that should reflect projectiles but can't even intercept and reflect just 1 Frags that already flying into our face back on sorc?!
Does ability to intercept projectiles will return?! Obviously - no, and with this 1 cap removal won't play difference.
So I don't see a single reason to use this obviously PvP skill again, and also don't see a single reason not to transfrom it into self-buff.
Funny I even made video how effective this skill Didn't expect it was last time i use it.3 -
TRoclodyte✭✭✭BalticBlues wrote: »from someone who works for a SaaS company, I'd be moderately concerned about some of the decisions being made from a business perspective
1. 39 QUOTES FOR CUSTOMER SERVICE BLISS
2. When the customer comes first the customer will last. -Robert Half
3. Why wait to be memorable? -Tony Robbins
4. It is in this moment you have the power to be the solution. -Ileana Kane
5. Every company's greatest assets are its customers, because without customers there is no company. -Michael LeBoeuf
6. Make a customer, not a sale. -Katherine Barchetti
7. Consumers are statistics. Customers are people. -Stanley Marcus
8. Until you understand your customers deeply & genuinely you cannot truly serve them. -Rasheed Ogunlaru
9. In the sales profession, the real work begins after -Brian Tracy the sale is made.
10. Biggest question: Isn't it really “customer helping” rather than customer service? And wouldn’t you deliver better service if you thought of it that way? -Jeffrey Gitomer
11. For every one of us that succeeds, it’s because there’s somebody there to show you the way out. -Oprah
12. One of the deep secrets of life is that all that is really worth the doing is what we do for others. -Lewis Carroll
13. Minds are like parachutes - they only function when open. -Thomas Dewar
14. The first step in exceeding your customer's expectations is to know those expectations. -Roy H. Williams
15. Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity. - leon Gorman
16. Being on par in terms of price and quality only gets you into the game. Service wins the game. -r. Tony Alessandra
17. If you wonder what getting and keeping the right employees has to do with getting and keeping the right customers, the answer is everything. - Fred Reichheld
18. How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that your interaction with them was positive? -Simon Mainwaring
19. Give trust, and you'll get it double in return. -Kees Kamies
20. In business you get what you want by giving other people what they want. -Alice MacDougall
21. If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. -JEFF BEZOS
22. One customer well taken care of could be more valuable than $10,000 worth of advertising. -Jim Rohn
23. A satisfied customer is the best business strategy of all. -Michael Leboeuf
24. I don't build in order to have clients. I have clients in order to build -Ayn Rand
25. Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. -Steve Jobs
26. Nothing is so contagious as enthusiasm. -Samuel Taylor Coleridge
27. Coming together is a beginning; ! ! ! keeping together is progress; ! ! ! working together is success. -Henry Ford
28. None of us is as smart as all of us. -Ken Blanchard
29. Ask your customers to be part of the solution, and don't view them as part of the problem. -Alan Weiss
30. Your most unhappy customers are your greatest source of learning. -Bill Gates
31. If you have a job without aggravations, you don't have a job. -Malcolm Forbes
32. Be kind and merciful. Let no one ever come to you without coming away better and happier. -Mother Teresa
33. Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price. -Lauren Freedman
34. Good customer service costs less than bad customer service. -Sally Gronow
35. Although your customers won't love you if you give bad service, your competitors will. -Kate Zabriskie
36. Customer service shouldn't just be a department, it should be the entire company. -Tony Hsieh
37. Good service is good business. -Siebel
38. Most people spend more time and energy going around problems than in trying to solve them. -Henry Ford
39. There are no traffic jams along the extra mile. -Roger Staubach
40. Customers will want to talk to you if they believe you can solve their problems. -Jeffrey Gitomer
http://www.slideshare.net/Placester/39-motivational-quotes-for-customer-service-bliss
I tried clicking on "Very Dissatisfied" >.<4 -
BalticBlues✭✭✭✭✭
✭✭✭BalticBlues wrote: »
Sorry, that was just a fake survey.TRoclodyte wrote: »I tried clicking on "Very Dissatisfied" >.<
As this entire thread is a fake discussion.
Because this patch means the end of the road for many Templars,
I thought about a final joke about Mr. Wrobel home alone in his Templar house soon.
However, from the changes I am convinced that he never plays a Templar for his own pleasure.
The Templar class finally becomes a fake class itself,
designed for fun and support of Sorc/NB streamers, not for fun and support of Templar players.
Edited by BalticBlues on February 20, 2016 10:08AM8 -
Lettigall✭✭✭✭✭
✭It's amazing how templar threads are being ignored. But there's a reason behind it, they don't have anything good to say. Posting bad news would be same as adding fuel to fire.
Some men just want to watch the world burn... I just want a cold beer!4 -
Idinuse✭✭✭✭✭
✭So I've been contemplating how a company so coldly can act in a way that should potentially cost them a substantial part of their subscription income. I start to believe that when looking at their demography of how many play Templar compared to the other classes, they find it acceptable losses if a couple of Templars leave due to negligence/no interest/ignorance of the problems the class have had for two years (including new buggs/bad changes).
However, my theory is that many are on alts of other classes while waiting and hoping for the Templar class to firstly get the fixes to what's broken or not functioning, and secondly to get changes that make the class whole, through fixed or new passives and skills.
Underestimating the number of Templars whose patience is close to roads end could, in my opinion, prove to be a costly mistake.
But I might be well off the mark here.Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium dolorem que laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem. Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur? Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur, vel illum qui dolorem eum fugiat quo voluptas nulla pariatur?4 -
InBedWithMySelf✭✭✭Shields and Heals that are based off of max health, should not interact with the battle spirit buff, or they at least shouldn't interact with the battle spirit buff the way they currently do.
doing this will help templars with their "Sun Shield", and dragonknights with their "Obsidian Shield" and most of all: "dragon's blood".0 -
bikerangelo✭✭✭✭✭
✭So I've been contemplating how a company so coldly can act in a way that should potentially cost them a substantial part of their subscription income. I start to believe that when looking at their demography of how many play Templar compared to the other classes, they find it acceptable losses if a couple of Templars leave due to negligence/no interest/ignorance of the problems the class have had for two years (including new buggs/bad changes).
However, my theory is that many are on alts of other classes while waiting and hoping for the Templar class to firstly get the fixes to what's broken or not functioning, and secondly to get changes that make the class whole, through fixed or new passives and skills.
Underestimating the number of Templars whose patience is close to roads end could, in my opinion, prove to be a costly mistake.
But I might be well off the mark here.
It sounds accurate, ZOS keeps catering to the majority anyways.1 -
Reorx_Holybeard✭✭✭✭✭.4) Overcommunication is key - You overcommunicate planned changes, the logic behind them, and promote active discussion (active discussion is a two way street, not a 50+ page dialogue with no constructive input). When consumers sense an inability to derive support in a timely fashion, they move their business.
Well said! From a business standpoint I've been very confused about the severe lack of communication ZoS has with its customer base. Minimal, one-way communication might work fine for a standard AAA single-player game development but a MMO is a different beast altogether.
Better communication along with a faster implementation cycle for balance changes would go a long way I think.
Reorx Holybeard -- NA/PC
Founder/Admin of www.uesp.net -- UESP ESO Guilds
Creator of the "Best" ESO Build Editor
I'm on a quest to build the world's toughest USB drive!3 -
Cinbri✭✭✭✭✭
✭✭✭✭
It not that easy. Imaginve if they exclude Sun Shield from battle spirit - troll builds like templar with 50k hp and 100 points in Bastion will spam Blazing Shield into crowd and get 20k damage shield upon cast = it will be most effecient and unkillable bomb build. There is much more easy soultions - like buff other skills, to increase survivability.InBedWithMySelf wrote: »Shields and Heals that are based off of max health, should not interact with the battle spirit buff, or they at least shouldn't interact with the battle spirit buff the way they currently do.
doing this will help templars with their "Sun Shield", and dragonknights with their "Obsidian Shield" and most of all: "dragon's blood".1 -
Soris✭✭✭✭✭
✭
Then put dimishing returns on health stat or blazing shield whatever. If even the theory behind max health builds prevent me to having decent shield then there is a problem. 3k shield is unacceptable for normal builds.
It not that easy. Imaginve if they exclude Sun Shield from battle spirit - troll builds like templar with 50k hp and 100 points in Bastion will spam Blazing Shield into crowd and get 20k damage shield upon cast = it will be most effecient and unkillable bomb build. There is much more easy soultions - like buff other skills, to increase survivability.InBedWithMySelf wrote: »Shields and Heals that are based off of max health, should not interact with the battle spirit buff, or they at least shouldn't interact with the battle spirit buff the way they currently do.
doing this will help templars with their "Sun Shield", and dragonknights with their "Obsidian Shield" and most of all: "dragon's blood".Welkynd [Templar/AD/EU]3
https://www.youtube.com/watch?v=YvVHVrSjkqA