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Official Feedback Thread for 64-bit Client

  • Thavie
    Thavie
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    Annra wrote: »
    If eso64.exe crashes with error code 0xc000007b, the Microsoft Visual C++ 2010 Redistributable Package (x64) is missing.

    https://www.microsoft.com/en-us/download/details.aspx?id=14632

    ^^ Have you guys tried this yet to see if it fixes the issue?

    @ZOS_GinaBruno , yep, and I've tried to install it got an error message "Newer version is already installed" or something like this, sorry, I can't give you screenshot because it's on Russian and I doub't it will help.
    Edited by Thavie on February 9, 2016 8:11PM
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  • Yojack
    Yojack
    Same as the others, Eso64.exe just starts and then stops on Windows 10 pro.
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  • Jowrik
    Jowrik
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    Annra wrote: »
    If eso64.exe crashes with error code 0xc000007b, the Microsoft Visual C++ 2010 Redistributable Package (x64) is missing.

    https://www.microsoft.com/en-us/download/details.aspx?id=14632

    ^^ Have you guys tried this yet to see if it fixes the issue?

    Hey Gina,

    This fixed the error described by most (errorcode: 0xC000007b).
    The application ESO64.EXE then boots, but is getting terminated after 4 seconds in the Task Manager, nothing happens at that point.
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  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Ok, thanks for the confirmation guys. We'll take a look.
    Gina Bruno
    Community Manager - The Elder Scrolls Online
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  • Fetaro
    Fetaro
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    Annra wrote: »
    If eso64.exe crashes with error code 0xc000007b, the Microsoft Visual C++ 2010 Redistributable Package (x64) is missing.

    https://www.microsoft.com/en-us/download/details.aspx?id=14632

    ^^ Have you guys tried this yet to see if it fixes the issue?

    It says that I have a more recent version of this package installed on my computer. And it is right, I have this package installed (see attachment).
    Edited by Fetaro on February 9, 2016 8:12PM
  • zerosingularity
    zerosingularity
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    Already have it (Microsoft Redistributable) installed and same problem as everyone else, open in task manager for 4 seconds and nothing. Windows 10 64 bit, with flaming stickers and everything!
    NA-PC

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  • Darlon
    Darlon
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    yup, win 10 here.. runs shortly then terminates without any notification
  • Fetaro
    Fetaro
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    Windows 10 too. Here is your problem !
  • Paulington
    Paulington
    Community Ambassador
    I have this issue and I am on Windows 8.1, it isn't limited to Win 10.
  • code65536
    code65536
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    Annra wrote: »
    If eso64.exe crashes with error code 0xc000007b, the Microsoft Visual C++ 2010 Redistributable Package (x64) is missing.

    https://www.microsoft.com/en-us/download/details.aspx?id=14632

    No, if the MSVC runtimes are missing, the process won't even start. A fault like that means the process started and then crashed after start; you can't crash what hasn't even started.
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  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Is @Xiana the only one that's been able to successfully launch the 64-bit client? Anyone else?
    Gina Bruno
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  • Fetaro
    Fetaro
    ✭✭✭
    Is @Xiana the only one that's been able to successfully launch the 64-bit client? Anyone else?

    I know at least 1 people that can launch it. He is under Windows 7.
  • sirinsidiator
    sirinsidiator
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    It works for me @ZOS_GinaBruno. Only 2 things. I got a random crash after a few minutes once and my fps dropped to 50% after a few minutes of doing nothing. (Windows 7 here)
  • danno8
    danno8
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    Launched eso64.exe from directory...yadayadayada...nothing happens. Windows 10. Details in spoiler tags.
    Source
    ESO

    Summary
    Stopped working

    Date
    ‎2/‎9/‎2016 2:15 PM

    Status
    Report sent

    Description
    Faulting Application Path: J:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online PTS\game\client\eso64.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: eso64.exe
    Application Version: 1.0.0.1
    Application Timestamp: 56b55b28
    Fault Module Name: eso64.exe
    Fault Module Version: 1.0.0.1
    Fault Module Timestamp: 56b55b28
    Exception Code: c0000005
    Exception Offset: 0000000000912e53
    OS Version: 10.0.10586.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: 972c
    Additional Information 2: 972cbf321beba0872c6ad37af43c68e6
    Additional Information 3: 185a
    Additional Information 4: 185a06e82a2ef5f7e55512c1ea4c1d24

    Extra information about the problem
    Bucket ID: 60e38259453ab646da80bb1166002954 (120408964937)
    Edited by danno8 on February 9, 2016 8:27PM
  • exiledtyrant
    exiledtyrant
    ✭✭✭

    If you used the 64-bit client, did you find it worked ok?

    I had a virus warning for my AVIRA anti viruswhen I downloaded the patch, but once I removed whatever file it was there were no issues. Client started right up

    Did you crash while using this client? If so, how often?

    No crashes so far

    Did you notice anything peculiar?

    Nothing peculiar

    Did you run into any issues when using /feedback or /bug?

    /bug appears to be working as intended

    Do you have any other general feedback?

    The client is running really smoothly for me.
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  • Sotha_Sil
    Sotha_Sil
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    Getting the same error 0xc000007b on Windows 10 but are you sure it's Visual C++ 2010 ? I googled it and found it could also be a Direct X issue but don't think this is my case I have the latest version (12). Installing visual again didn't work for me.
    Edited by Sotha_Sil on February 9, 2016 8:31PM
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  • Ruben
    Ruben
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    Annra wrote: »
    If eso64.exe crashes with error code 0xc000007b, the Microsoft Visual C++ 2010 Redistributable Package (x64) is missing.

    https://www.microsoft.com/en-us/download/details.aspx?id=14632

    ^^ Have you guys tried this yet to see if it fixes the issue?

    It won't install, a newer version is already installed.
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  • Daveheart
    Daveheart
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    Is @Xiana the only one that's been able to successfully launch the 64-bit client? Anyone else?

    Nope, so far the same issues as other Win10 users. Whether trying to open the client normally or running as admin, the wheel spins for about four seconds then it release. Task manager appears to show nothing.
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  • Cinbri
    Cinbri
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    64-bit client works perfect for me. Loading from char selection to game was in 3 second. Windows 7. Also my friend on Windows 7 was able to launch 64-bit with link posted by Gina.
    Edited by Cinbri on February 9, 2016 8:29PM
  • Annra
    Annra
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    code65536 wrote: »
    Annra wrote: »
    If eso64.exe crashes with error code 0xc000007b, the Microsoft Visual C++ 2010 Redistributable Package (x64) is missing.

    https://www.microsoft.com/en-us/download/details.aspx?id=14632

    No, if the MSVC runtimes are missing, the process won't even start. A fault like that means the process started and then crashed after start; you can't crash what hasn't even started.

    You are right, even it is a little bit hairsplitting. There was a message box, saying that the process couldn't be startet. Error code 0xc000007b. After installing the MSVC package the game runs flawlessly. (Windows 7 x64 ultimate)
    Edited by Annra on February 9, 2016 8:27PM
  • Paulington
    Paulington
    Community Ambassador
    Is @Xiana the only one that's been able to successfully launch the 64-bit client? Anyone else?

    A few friends of mine have been able to run it and they are all on Win7.
  • code65536
    code65536
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    I got a crash on startup.

    Exception code 0xc0000005 (ERROR_ACCESS_DENIED) at offset 0x912e53 of the eso64.exe module.
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    @code4096 (NA)
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  • Woeler
    Woeler
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    ✭✭✭
    Annra wrote: »
    If eso64.exe crashes with error code 0xc000007b, the Microsoft Visual C++ 2010 Redistributable Package (x64) is missing.

    https://www.microsoft.com/en-us/download/details.aspx?id=14632

    ^^ Have you guys tried this yet to see if it fixes the issue?

    So many crashes, and

    Please resolve the following:

    A newer version of Microsoft Visual C++ 2010 Redistributable has been detected
    Edited by Woeler on February 9, 2016 8:31PM
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  • Fecius
    Fecius
    ✭✭✭
    Works fine on my PC (Win7)
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  • Ruben
    Ruben
    ✭✭✭✭✭
    Daveheart wrote: »
    Is @Xiana the only one that's been able to successfully launch the 64-bit client? Anyone else?

    Nope, so far the same issues as other Win10 users. Whether trying to open the client normally or running as admin, the wheel spins for about four seconds then it release. Task manager appears to show nothing.

    Exactly this. I tried also windows 7 and windows 8 compatibility modes and with or without admin permissions. Nothing shows up.

    This is all running eso64.exe
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  • andi-bb16_ESO2
    andi-bb16_ESO2
    Soul Shriven
    I wonder if the test rigs were running win 7 :) and not 10
  • Paulington
    Paulington
    Community Ambassador
    So far it seems that it only works on Win7, wonder why that is. Tried compatibility mode and it does nothing.
  • lordrichter
    lordrichter
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    code65536 wrote: »
    I got a crash on startup.

    Exception code 0xc0000005 (ERROR_ACCESS_DENIED) at offset 0x912e53 of the eso64.exe module.

    I also get 0xc0000005 on two different Windows 10 systems.



    Faulting application name: eso64.exe, version: 1.0.0.1, time stamp: 0x56b55b28
    Faulting module name: eso64.exe, version: 1.0.0.1, time stamp: 0x56b55b28
    Exception code: 0xc0000005
    Fault offset: 0x0000000000912e53
    Faulting process id: 0x255c
    Faulting application start time: 0x01d1637e51eed26a
    Faulting application path: C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online PTS\game\client\eso64.exe
    Faulting module path: C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online PTS\game\client\eso64.exe
    Edited by lordrichter on February 9, 2016 9:13PM
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  • nikolaj.lemcheb16_ESO
    nikolaj.lemcheb16_ESO
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    Win 8.1. Crashes instantly. If you try to run it as administrator it wont even start.
  • Ethona
    Ethona
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    runs on windows 7 but not on windows 8.0. i do not plan to download 8.1 or 10 to try it on those. i'm guessing that windows 7 is used for dev/testbed at ZOS, lol?
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