The Scalebreaker DLC game pack and Update 23 base-game patch are now available to test on the PTS! Read the full patch notes here: https://forums.elderscrollsonline.com/en/categories/pts

Official Feedback Thread for 64-bit Client

ZOS_GinaBruno
ZOS_GinaBruno
Community Manager
This is the official feedback thread for the 64-bit Client. Specific feedback that the team is looking for includes:
  • If you used the 64-bit client, did you find it worked ok?
  • Did you crash while using this client? If so, how often?
  • Did you notice anything peculiar?
  • Did you run into any issues when using /feedback or /bug?
  • Do you have any other general feedback?
Gina Bruno
Community Manager - The Elder Scrolls Online
Dev Tracker | Service Alerts | Facebook | Twitter
Staff Post
  • relaxed83
    relaxed83
    ✭✭✭
    So I just finished patching my new 64 bit client and I go to launch it... nothing happens it just hangs and crashes ... and says wait for client to respond or close client... not a good start ZOS.
  • stealthyevil
    stealthyevil
    ✭✭✭
    Immediate crash, won't launch the game at all.
    Ex-Gf/Steálthy MagNb Destro Spam
    Cliff Racer Spam MagDen Bird Spam
    @stealthyevil

    RÁGE RIP
    Venatus
  • Ghostbane
    Ghostbane
    ✭✭✭✭✭
    ✭✭
    This was to be expected. ( Not a sarcastic statement )

    Look at other launches of 64bit clients/Mac upstarts and the launch is always troublesome, but quickly remedied.

    Will be downloading this on my mac tomorrow for some heavy testing, hopefully these issues will have been sorted.
    {★★★★★ · ★★★★★ · ★★ · ★★★★★}
    AD :: Ghostbane [50], yer ma [43], Sir Humphrey Winterbottom 2.0 [18], robotic baby legs [18]
    EP :: Wee Mad Arthur [50], avast ye buttcrackz [49], Sir Horace Foghorn [27], Brother Ballbag [24], Scatman John [16]
    DC :: W T B Waffles [36], Morale Boost [30], W T F Waffles [17], Ghostbanë [15]

    RIP
    AD :: Sir Humphrey Winterbottom 1.0 [20]

    Addons
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    Greyskull : Customisable, colour-coded Damage Meter

    Videos
    MDK PVP, #officialGvGs
  • stealthyevil
    stealthyevil
    ✭✭✭
    Ghostbane wrote: »
    This was to be expected. ( Not a sarcastic statement )

    Look at other launches of 64bit clients/Mac upstarts and the launch is always troublesome, but quickly remedied.

    Will be downloading this on my mac tomorrow for some heavy testing, hopefully these issues will have been sorted.

    But ghosty ;( WANT PTS NAOWWWWW
    Ex-Gf/Steálthy MagNb Destro Spam
    Cliff Racer Spam MagDen Bird Spam
    @stealthyevil

    RÁGE RIP
    Venatus
  • Ghostbane
    Ghostbane
    ✭✭✭✭✭
    ✭✭
    Ghostbane wrote: »
    This was to be expected. ( Not a sarcastic statement )

    Look at other launches of 64bit clients/Mac upstarts and the launch is always troublesome, but quickly remedied.

    Will be downloading this on my mac tomorrow for some heavy testing, hopefully these issues will have been sorted.

    But ghosty ;( WANT PTS NAOWWWWW

    We've waited 2 years for a working Mac Client, whats a bit longer?

    <Is at 98% on his PTS download on Bootcamp>
    {★★★★★ · ★★★★★ · ★★ · ★★★★★}
    AD :: Ghostbane [50], yer ma [43], Sir Humphrey Winterbottom 2.0 [18], robotic baby legs [18]
    EP :: Wee Mad Arthur [50], avast ye buttcrackz [49], Sir Horace Foghorn [27], Brother Ballbag [24], Scatman John [16]
    DC :: W T B Waffles [36], Morale Boost [30], W T F Waffles [17], Ghostbanë [15]

    RIP
    AD :: Sir Humphrey Winterbottom 1.0 [20]

    Addons
    AP Meter : All your AP needs
    Greyskull : Customisable, colour-coded Damage Meter

    Videos
    MDK PVP, #officialGvGs
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    We'll take a look guys, thanks for letting us know.
    Gina Bruno
    Community Manager - The Elder Scrolls Online
    Dev Tracker | Service Alerts | Facebook | Twitter
    Staff Post
  • b92303008rwb17_ESO
    b92303008rwb17_ESO
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    Excuse me if I ask a silly question, but how do I know if I downloaded the 64 bit client?
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Excuse me if I ask a silly question, but how do I know if I downloaded the 64 bit client?

    It automatically downloads when you patch. :)
    Gina Bruno
    Community Manager - The Elder Scrolls Online
    Dev Tracker | Service Alerts | Facebook | Twitter
    Staff Post
  • Sentinel
    Sentinel
    ✭✭✭✭
    All right, so I've got a bit of a massively outstanding issue...

    I cannot move in game. I can use skills, and turn my character (through light attacking or bashing thin air), but I cannot roll dodge or use wasd or any movement key to move my character around. I have no idea what is going on, or what variables could possibly be involved with that xD. Any help @ZOS_GinaBruno ?
    ESO is a wide and varied game. Always remember it is an RPG at heart. Not WoW, not GW2, this is the Elder Scrolls.
  • barrrt
    barrrt
    ✭✭✭
    Sentinel wrote: »
    All right, so I've got a bit of a massively outstanding issue...

    I cannot move in game. I can use skills, and turn my character (through light attacking or bashing thin air), but I cannot roll dodge or use wasd or any movement key to move my character around. I have no idea what is going on, or what variables could possibly be involved with that xD. Any help @ZOS_GinaBruno ?

    I had that happen too when I first logged in. I tried few things, including mounting and dismounting, remapping keys, etc... eventually I jumped, then was able to move.

    FYI: logging into other toons did not have the same issue.
    EP: Veren Sailenar - 50 DK : Isabeau Sette Tyne - 50 Sorc : This-One-Lizard-Yes - 50 Templar : Lililia Adal - 50 NB : Solea Caro - 50 DK : Igor with Vigor - 50 Sorc : Slightly-Delays-Death - 50 Templar : Balki Barthel - 50 Warden : Willowshade Roxie - 50 Warden : Violetha Adal - 50 Templar : Andriel Greenarrow - 50 NB: Fleshy Leon - Baby Necro: Bonita Lacrimosa - Baby Nacro
    AD: Kael Spellbinder - 50 Templar
    DC: Sharrku gra-Dusku - 50 NB
  • Pangnirtung
    Pangnirtung
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    Sentinel wrote: »
    All right, so I've got a bit of a massively outstanding issue...

    I cannot move in game. I can use skills, and turn my character (through light attacking or bashing thin air), but I cannot roll dodge or use wasd or any movement key to move my character around. I have no idea what is going on, or what variables could possibly be involved with that xD. Any help @ZOS_GinaBruno ?

    This exactly happened to me to the two characters I tried.

    I remapped the keyboard and no movement, left, right, forward or back.

    Other keys worked, spells, etc.

    Then I hit the spacebar to jump and voila, I was moving normally.

    ps. just logged in again after an hours break and my character would NOT move at all until I hit the space bar again.
    Edited by Pangnirtung on February 4, 2016 3:21AM
  • electromagnets
    electromagnets
    ✭✭✭
    Sentinel wrote: »
    All right, so I've got a bit of a massively outstanding issue...

    I cannot move in game. I can use skills, and turn my character (through light attacking or bashing thin air), but I cannot roll dodge or use wasd or any movement key to move my character around. I have no idea what is going on, or what variables could possibly be involved with that xD. Any help @ZOS_GinaBruno ?

    Same problem here - could do everything except move. Tried resetting keybinds, toggling on/off controller UI (which, btw PLEASE bring to mac), etc. No change. Then tried the jump trick and it worked like a charm.

    But also, startup is suuuuuuuper slow (like, minutes to load character select after initial login) and graphically buggy, attached screenshots for example.

    On a maxed-out late 2013 rMBP running Mavericks (10.9.5)
  • Pyr0xyrecuprotite
    Pyr0xyrecuprotite
    ✭✭✭✭
    Please confirm, 64-bit client is currently only for Mac, not PC users, correct? So only Mac users have the option of "testing" this client...?
  • LaucianNailor
    LaucianNailor
    ✭✭✭
    True as stated in patch notes ;)
    Mac/PC EU Server

    Lots of alts....561+ CP
    Inside Trade Guild
  • pronkg
    pronkg
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    getting to character screen and reloading UI in game is veeery slow, like minutes, 5 or more. The loading logo is also moving at a bad FPS.

    Whilst in game it runs very smooth, much smoother than before, but these loading screens seem to be a problem
  • stealthyevil
    stealthyevil
    ✭✭✭
    pronkg wrote: »
    getting to character screen and reloading UI in game is veeery slow, like minutes, 5 or more. The loading logo is also moving at a bad FPS.

    Whilst in game it runs very smooth, much smoother than before, but these loading screens seem to be a problem

    Curious how u got past the launcher screen ? No immediate crashes ?
    Ex-Gf/Steálthy MagNb Destro Spam
    Cliff Racer Spam MagDen Bird Spam
    @stealthyevil

    RÁGE RIP
    Venatus
  • pronkg
    pronkg
    ✭✭✭✭
    pronkg wrote: »
    getting to character screen and reloading UI in game is veeery slow, like minutes, 5 or more. The loading logo is also moving at a bad FPS.

    Whilst in game it runs very smooth, much smoother than before, but these loading screens seem to be a problem

    Curious how u got past the launcher screen ? No immediate crashes ?

    Nope nothing at all, restarted it a couple of times to check just now.
  • pronkg
    pronkg
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    My previous errors seem to be gone as well, so far so good, very smooth performance even though I'm in europe
  • pronkg
    pronkg
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    No wait, if i do reboot The entire game, I get a 1.000.000 hours loading screen again.... When I'm in, and I log out and login without closing the game it runs very very smooth
  • Tonnopesce
    Tonnopesce
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    Serious Serious question IF i download the pts ( and i'm actually downloading it again) the 64 bit client wont cause problems with the live version of the game?
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  • Enodoc
    Enodoc
    Community Ambassador
    Please confirm, 64-bit client is currently only for Mac, not PC users, correct? So only Mac users have the option of "testing" this client...?
    @Pyr0xyrecuprotite Yeah, PC's 64-bit client is not ready yet, but will be available in a future PTS patch.
    UESP: The Unofficial Elder Scrolls Pages - A collaborative source for all knowledge on the Elder Scrolls series since 1995
  • nordmarian
    nordmarian
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    The game is spit into 3 parts. launcher and client for the user side and client for the server side. PTS doesn't affect Live.
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    For those of you running into issues, could you send us a screenshot of your About This Mac screen and the More Info screen from there?
    Gina Bruno
    Community Manager - The Elder Scrolls Online
    Dev Tracker | Service Alerts | Facebook | Twitter
    Staff Post
  • pronkg
    pronkg
    ✭✭✭✭
    @ZOS_GinaBruno

    Im experiencing very long loading screens after login on and going to char select 5 minutes and more
    Edited by pronkg on February 4, 2016 6:19PM
  • KhajitFurTrader
    KhajitFurTrader
    Community-Botschafter
    iMac 27", late 2013, Core i7 3.5GHz, 32GB RAM, 500 GB PCI SSD, nVidia GTX 780M 4GB VRAM, OS X 10.11.3

    64-bit client runs flawlessly in Ultra-High graphics quality settings, no crashes whatsoever even after over two hours of continuously playing in Wayrest (setting up the character template, running around, causing mayhem on a camel) and Orsinium (formerly a very crash-prone area).

    Application memory stats after 2:09 hours of runtime:
    Real Mem size: 4,27 GB
    Virtual Mem size: 8,80 GB
    Shared: 46 MB
    Private: 3.05 GB

    Regarding OpenGL 4.1, even at a 2560x1440 resolution in full Ultra-High Quality the framerate is decent (25-30 FPS, VSYNC off as usual, no stuttering). Take down Shadow quality to Medium (next to no visible difference) and it goes up to a decent 30-40 FPS in frequented cities -- at maximum visibility range and Ambient Occlusion enabled, that is.

    There is, however, a glitch in the "wet ground" shader that shows while it's raining (which is a not-so-rare occurrence in Glenumbra and Stormhaven): it creates a moiré (interference) pattern (at Medium graphics quality settings and above; I guess the shader isn't used at all in Minimum and Low settings).


  • smacx250
    smacx250
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    I did /bug in game, but just putting it here for reference - the client crashed each time I tried to loot, once on a water node, and once on a mob. Also did /bug in game about strange lighting on the terrain about half the time I load in (moving light bars & blocks on the ground and water).

    OS X 10.9.5, late 2013 15" retina macbook pro, 2.3 GHz i7, 16GB

    I haven't done too much yet, but I did notice that in-game objects seemed to load faster. In particular, in Rawl the NPC's became visible much more quickly when zoning in, and when I went from one end of the town to the other and back, the NPCs were still there instead of being re-appearing again. The graphics also seemed to be better given the same settings I used on live (except for the noted bugs - I also saw the rain strangeness mentioned by a previous poster).
  • ningauble_7b14_ESO
    MacBook Pro 2015 13", Core i7+ Iris 6100 graphics, 8GB, OSX 10.11.3:

    Took me all night to download the pts client, had no issues logging in. I have the cannot move bug til I jump every time I log in. Did not experience any other bugs yet.

    I did however test performance, and the 64-bit client on Iris 6100 was giving me the same fps as the live client in the same locations (I went to low pop zones to make sure other players weren't affecting the fps). In Mithral in Kenarthi's roost I was getting about 21-22 fps standing underneath a lamp in the middle of town and looking at the bridge. I logged onto live with the old client and got the same fps. Boot camp on live windows client I was getting 25-26 fps in the same spot, so still about 20 percent faster.

    Probably has as much to do with Apple's/Intel's drivers, still disappointing that the performance gap between windows and os x clients hasn't changed on igp.
    Edited by ningauble_7b14_ESO on February 4, 2016 9:18PM
  • IcyDeadPeople
    IcyDeadPeople
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    ✭✭
    How do we update to the 64-bit client?

    Is it automatic? Yesterday I seem to recall the update did not include this yet.


    EDIT: Sorry, didn't realize it was already available for Mac
    Edited by IcyDeadPeople on February 4, 2016 9:44PM
  • Bazeric
    Bazeric
    ✭✭✭✭
    pronkg wrote: »
    @ZOS_GinaBruno

    Im experiencing very long loading screens after login on and going to char select 5 minutes and more

    @pronkg you can use shift+cmd+3 to do a full screen grab, or shift+cmd+4 to select an area of the screen for a screen grab.
    Looking for broken things in hopes they may be fixed. I've given up, my game literally works differently from yours.
    64M+ AP across 9 toons... kinda makes me a GO
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