Issues Connecting to Console Megaservers - Info Requested

Eyemonsta

• Play station 4
• I'm from Colombia in South America
• Questing and once I used door got kicked , eastmarch
• Thursday at night started the issue after porting to dungeon, and since then is hard to get back online, sometimes it kicks me on loading screen and sometimes after using anything that requires loading screen
• I did post a ticket with a poor reply from customer service.

EmpathAssassin

I have been experiencing issues since Friday night around 8:00 pm EST.

Which console are you on?
PS4

What is your geographic location?
I live in Florida

What was the last thing you were doing in-game, and where were you in-game?
I was in Shornhelm and I tried to fast travel using a Wayshrine. After that I had difficulty logging-in which I detail in my customer service ticket that I submitted yesterday morning. Any time I do make it in to the game, I am kicked if I try to fast travel or go in and out of an area (outlaw refuge).

When was the first time you got kicked from the game, and have you been able to get in and play since then?
I got kicked from the game around 8:30 or 9:00 pm EST. I was able to get in twice more Friday night but traveling booted me each time. I was not able to get in yesterday at all and have been able to connect once this afternoon where it did allow me to fast travel.

Have you created a ticket with Customer Support?
Yes, yesterday morning. I also spoke to someone on the phone yesterday afternoon and while he couldn't help me he was very kind and sympathetic. While I know many people have complained about customer service responses I actually had a very positive interaction. That being said, I do still think there should have been much more communication between CS and the forums along with a report indicating awareness of the problem. Many of my friends (though not all) are having the same issues (BC Canada, Ohio) and they haven't even posted anything but just switched to new games. So, I think this issue might be more widespread and pervasive than you may even realize.

Either way, thank you for finally posting something to let us know you are working on the problem and please keep us informed of the process as you go along. Many of us are forgiving people and understand that there can be issues with a game this massive and we simply want to be kept apprised of what is happening and updated every once and awhile. I hope you can understand how that will quell and mollify many people and choose this approach moving forward.

Desin_caliga

PS4
Washington DC Area
Have been having issues since Friday afternoon.
Only time been able to successfully login was Sunday morning at approximately 9:30am EST then logged out because need to run errands
Haven't been able to connect since.
No I have not created a customer service ticket as I assumed it was a large scale issue since I deleted and reinstalled the game yet the issue continued and it would immediately let me connect to the European server.

MarcG420

-PS4
-Atlantic Canada, playing on the NA megasetver
-questing in the second major area in rob heart pact (where the capital is)
-Friday night and logging in is only successful about 10% of the time (even when I do it kicks me when I enter a new zone)
-yes I've created a ticket

This is beyond frustrating as I love the game but am now seriously considering contacting Sony to refund my game.

EquinoxBlack

XB1
NA - Pennsylvania
Shornhelm, Rivenspire. Logged in around 7 or 730 et. Guild chat could not connect, kept making sound and then disconnecting. Tried to enter thieves refuge and got booted.
I can log into EU no problem, NA rarely but guild chat has a fit and i get booted when phasing.
Tried to enter multiple tickets, get error, try again later.

ahost1_ESO

PS4
Des Moines, Iowa

Saturday around 5 pm

I logged in the game and my character was in stonefalls. I picked up crafting writs and completed them. Tried to telepathy to craglorn to turn in writs and was disconnected. Haven't been able to login since.


No tickets open at the time of this post.

nikrel

ZOS_GinaBruno wrote: »

Hello everyone,

We're aware that many of you are still experiencing issues when attempting to log into the console megaservers. We don't currently have an update, but rest assured that we are still investigating. That said, we'd like to get some information from you that will assist us:

• Which console are you on?
• What is your geographic location?
• What was the last thing you were doing in-game, and where were you in-game?
• When was the first time you got kicked from the game, and have you been able to get in and play since then?
• Have you created a ticket with Customer Support?

We understand this is very frustrating, and appreciate your understanding and patience while we continue to dig into this issue. Moving forward, we'll provide any updates in this thread.

Playstation 4.
Smithville, TN.
Trying to log in.
No.
No.

JasonB346

PS4
Savannah, GA
Standing near a wayshrine in Auridon zone assessing skill point allocation.
I was first kicked Friday evening (8-7-15), but Saturday and Sunday have been unplayable.
Yes: Ticket # 150809-002524

Yumbreon

Which console are you on?
PS4


What is your geographic location?
Florida, USA


What was the last thing you were doing in-game, and where were you in-game?
Cyrodiil, PvPing.


When was the first time you got kicked from the game, and have you been able to get in and play since then?
Friday afternoon EST. I was able to get in once yesterday, but as soon as I tried to use a wayshrine, I was kicked and couldn't log back in. Today, I was able to get in, but I am stuck in Cyrodiil as everytime I use the wayshrine I get kicked. (which isnt that bad since I just wanted to PvP)

Have you created a ticket with Customer Support?
No.

NeitherFirstnorLast

I was suddenly booted out of Elden Hollow yesterday (August 8th) around 5pm Mountain time. I am on the PS4 NA server, logged in from the Drumheller area in Alberta, Canada. I tried for 45 minutes to re log in, to no avail. The load screen (after selecting server) never updated. I tried again last night around midnight, same issue. Finally logged in to EU server and had no connection issues.

QUESTION: it seems there are more people reporting this issue with PS4 consoles, vs Xbox One. Is this a case of console popularity, or could it be that one mega server for both consoles is problematic? Should each get their own server?

DigitalHitmann

Console: Playstation 4
Location: New York, United States
Last Activity: Trying to enter an instance in the third area.
First Instance of Disconnection: Trying to go from Stros M'Kai to the next locale.
CS Ticket: No.

Additional Information:
-Every time I try to enter an instance or zone transition I get disconnected. Sometimes ill get disconnected when idle.
-Have had multitude of errors between cannot connect to game server, account is not authorized for multiplayer content (No "Playstation Plus"), time out trying to connect to realm server, et cetera.
-First happened around 19:00 on Friday EST. Still happening as of current local time, 14:43 EST.

b-Leezy

ps4
miami, fl
stuck in betnikh
first kicked friday night
still kicked atm

- what's the point of us posting this when not a single post has yet been resolved since friday,

betzjordonb14_ESO

NA server
I'm in Michigan.

I was returning to the Harborage after completing main story on Friday night

Was able to get in game once but once and spawned outside the Harborage, but when I tried to go in I got kicked out during the loading screen.

Haven't been able to get past character selection since. Sometimes not even that far.

lolzbuckets

Which console are you on?
PS4

What is your geographic location?
Maryland, USA

What was the last thing you were doing in-game, and where were you in-game?
Loading into an Outlaw Refuge. I forget which city, but Outlaw Refuges seem to be the precipitating factor in almost all of my crashes. Other loading screens have booted me twice in a whole crapload of total loading screens, but Outlaw Refuges booted me 7 times out of 8 this weekend.

When was the first time you got kicked from the game, and have you been able to get in and play since then?
Late late Friday, or possibly early early Saturday, EST. And yes, but never for more than 30-45 minutes. Significantly less if I tried to enter an Outlaw Refuge.

Have you created a ticket with Customer Support?
Yes.

Tovo

Which console are you on? --- Xbox One

What is your geographic location? --- Massachusetts, USA

What was the last thing you were doing in-game, and where were you in-game? Using a wayshrine in Riftin.

This whole issue started just after area chat in the game started breaking up and lagging like crazy for everyone in the area.

When was the first time you got kicked from the game, and have you been able to get in and play since then? --- August 7th, 4pm. I have been able to get into the game a handful of times, but it is completely unplayable, loading screens kick me out of the game.

Have you created a ticket with Customer Support? Yes. #150808-006961

"WE WON'T BE PASSING OFF YOUR TICKET TO A DWEMER AUTOMATON. REAL, LIVE HUMANS WITH HOPES AND DREAMS OF BECOMING EMPEROR WILL RECEIVE YOUR HELP TICKET. PLEASE BE KIND."

Auto-Response 08/08/2015 08:51 PM
Greetings!

Thank you for contacting The Elder Scrolls Online: Tamriel Unlimited customer support team! We understand you are experiencing an issue logging into the game..........

BIGBOSS1NE

Chicago ps4 since yesterday I have not been able to log in stuck at the first load screen I left it loading all night still couldn't get in to the game wouldn't be so angry but I'm paying money to not be able to play is maddening I hope there will be something done to replace the days of gameplay ,last thing I did was go into the stormhaven sewer dungeon and was booted out during load screen and I'm still without access and yes I created a ticket

TorrentialTyler

Xbox One
NC
Traveling through the south border of Deshaan into Shadowfen.
Sometime around Friday evening; yes until about 2:30-3 a.m. last night, now I can't get past character load at all.
No, I haven't created ticket.

I have a second character in Auridon sitting in Vulkhel Guard and it'll load in no problem, but I need to get on my main to start my next batch of researches. Considering they're all going to take about 12 days the fact I haven't been able to start it in the last 12 hours is really starting to aggravate me.

Does that same thing every time, I've tried 30+ times to sign in in the past hour.

DigitalHitmann

Now that someone else brought it up, my chat was queuing Area Chat over and over repeatedly for like 30 minutes to an hour every couple seconds and I couldnt figure out why. Rebooted the client several times but it kept happening. Not sure if theres any correlation to stress on the server if its happening to other people? Perhaps disabling the chats by default for now might help? Just a guess...

sqootchimari

Which console are you on?
PS4 North America

What is your geographic location?
Cape May Court House, New Jersey

What was the last thing you were doing in-game, and where were you in-game?
I was on my main V4 Character finishing a Daggerfall quest and located in Nchu Duabthar Threshold which is what my character screen says I'm located at. I finished the quest and went to enter a portal to go further and the loading screen hung with the "this is a longer than usual load time" and eventually kicked me out. I figured it was high traffic since it was on Friday the 7th at 8PM. So I relogged and tried again. Same thing. Tried two more times and on the forth try I was booted to the main screen so I decided to reboot my console. When I did that, now the character screen took several times to load (which it has been doing ever since) and if I am able to get to the character screen, the character I was playing will not load what so ever. I also have two alts on PS4 NA, one is a Ebonheart character like my V4 main, that character will not load. I also have a AD alt, which will load however if I try to change any maps or port any where I am DC'd to the main menu where it will take multiple tries to load the character screen.

When was the first time you got kicked from the game, and have you been able to get in and play since then?
8PM August 7th. I have only been able to play ESO with no problems on the EU Ps4 server, I made an alt there to experiment and have been playing it on and off ever since and there are absolutely no issues at all on EU for me.

Have you created a ticket with Customer Support?
No I figured since my symptoms are so similar to everyone else, I wouldn't plus it seems most are being ignored, although I'll be a good boy and do so.
--did so here's the ticket #150809-004438.

lolzbuckets

DigitalHitmann wrote: »

Now that someone else brought it up, my chat was queuing Area Chat over and over repeatedly for like 30 minutes to an hour every couple seconds and I couldnt figure out why. Rebooted the client several times but it kept happening. Not sure if theres any correlation to stress on the server if its happening to other people? Perhaps disabling the chats by default for now might help? Just a guess...

Even if it doesn't, I'm sure I'm not alone in thinking it'd be awesome to be ABLE to turn that off. Or choose which channels to default to.

cmorning

X box
North Carolina
I have to attempt a log in 4 or 5 times then I get in
Once I'm in if I stay in the main game world I can play about an hour
If I try to go into a dungeon or travel somewhere ( load a new area ) I get booted
Been like this for 2 days

Nikkor

ZOS_GinaBruno wrote: »

Hello everyone,

We're aware that many of you are still experiencing issues when attempting to log into the console megaservers. We don't currently have an update, but rest assured that we are still investigating. That said, we'd like to get some information from you that will assist us:

• Which console are you on?
• What is your geographic location?
• What was the last thing you were doing in-game, and where were you in-game?
• When was the first time you got kicked from the game, and have you been able to get in and play since then?
• Have you created a ticket with Customer Support?

We understand this is very frustrating, and appreciate your understanding and patience while we continue to dig into this issue. Moving forward, we'll provide any updates in this thread.

First of all. I love your game. Second. I have not been able to play since Friday evening and as an ESO member I am very upset about this.

1. PS4
2. RICHMOND VIRGINIA
3. stormhaven crossing the bridge into bangkorai can't sign back in again
4. trying to use a way shrine to get out of craglorn i have been able to get in on the rare occasion after dozens of attempts. I only can stay in if i i don't go into a dungeon or use a way shrine. anything that basically requires a load screen kicks me out.
5. absolutely not going to do that. I would rather punch myself in the face

girthquake84

1. Ps4

2. New York, specifically Long Island

3. Checking guild guild stores at banker in Bal Foyen, then tried to fast travel to Deshaan.

4. Friday at about 7 pm EST, I've been able to log in and play for short periods, usually a couple of minutes but at 4:30 am sunday morning i was able to play and fast travel for about an half hour

5. No, I don't like dealing with a customer service that will give an automated reply that doesn't even address the issue I write about. Things like this and a lack of communication from SOE, much like Zenimax Online's lack of communication and slow response time, are why I cancelled my subscription and haven't played DC Universe Online for years. I played that game for a year straight everyday and still loved it when I stopped playing, but I just couldn't deal with a company that obviously didn't care about its paying customers. If this problem persists much longer then I will be forced to cancel my subscription, and by this problem I mean a lack of communication with the community that supports your game. Please look at Psyonix's launch of rocket league for a good example of the good will people will have if you just openly communicate with them and respond to their worries.

Evole27

platform: PS4
location: NA KY
activity: crafting and banking in Windhelm
time: 2 days ago and I have been able to log in hit and miss and only on characters under tenth level
ticket: yes I have an unresolved ticket

CGPsaint

1.) Xbox One
2.) Virginia
3 & 4.) Haven't been able to log in at all this weekend.
5.) Nope. Didn't see the point considering the number of complaints here on the forum.

Arizonias

PS4

New Jersey

Colharbour Story mission. Got back in, went to the Harborage and was kicked immediately

Saturday night. Have been able to get back on after dozens of attempts but only for an hour at most

No

SMuttons

ZOS_GinaBruno wrote: »

Hello everyone,

We're aware that many of you are still experiencing issues when attempting to log into the console megaservers. We don't currently have an update, but rest assured that we are still investigating. That said, we'd like to get some information from you that will assist us:

• Which console are you on?
• What is your geographic location?
• What was the last thing you were doing in-game, and where were you in-game?
• When was the first time you got kicked from the game, and have you been able to get in and play since then?
• Have you created a ticket with Customer Support?

We understand this is very frustrating, and appreciate your understanding and patience while we continue to dig into this issue. Moving forward, we'll provide any updates in this thread.

Xbox One
NYC, NY
Doesn't matter, happens everywhere at a load screen
Started on Friday night at 2100 hrs EST
Yes, a ticket was created. Blanket auto response....blah, blah, blah.

faumadar

Which console are you on: PS4

What is your geographic location: Rumford Maine

What was the last thing you were doing: I logged out for the night

What was the first time you got kicked from the game: I was never kicked, but I have not been able to log in since 8am Saturday morning.

Have you created a ticket with CS: Yes

NewBlacksmurf

Which console are you on? - Xbox One
What is your geographic location? - NC , USA (NA server)
What was the last thing you were doing in-game, and where were you in-game? - multiple characters on NA server in Daggerfall Cov. VR zones and Coldharbor with three different characters and one level 18 (the issue occurs anytime I encounter a loading screen)
When was the first time you got kicked from the game, and have you been able to get in and play since then? - Friday after 7pm. (I can get back online after 10-20 attempts by will get kicked immediately when encountering any loading screens.
Have you created a ticket with Customer Support? - yes. 150807-004457 (my ticket with Xbox was closed as they confirmed the issue is with the NA server only for TESO as all other games remain unaffected.

jsalari

ZOS_GinaBruno wrote: »

• Which console are you on?
• What is your geographic location?
• What was the last thing you were doing in-game, and where were you in-game?
• When was the first time you got kicked from the game, and have you been able to get in and play since then?
• Have you created a ticket with Customer Support?

1. Which console are you on? - Xbox One
2. What is your geographic location? - Dayton Ohio USA
3. What was the last thing you were doing in-game? I get kicked out every time i try to "Zone"
4. Where were you in-game? - I was in StoneFalls trying to complete Quest "The Death of Balreth".
5. When was the first time you got kicked from the game? - Last night around 10pm EST. I was trying to zone into Elden Root from StoneFalls to do some crafting.
6. Have you been able to get in and play since then? Yes i can log in but just can't zone
7. Have you created a ticket with Customer Support? No, was checking the forum first to see if this was a known issue that was being worked on.

Detailed Network Statistics attached (ran from Xbox)