Issues Connecting to Console Megaservers - Info Requested

HowlingMoney515 · August 2015

This is crap if I don't loggin every 12 hours to get my hireling they rest and since this is happening I think every should get 10 free tempering alloys, 12 free bervez juices and 12 free frost mirriams!

SuperAgentCT · August 2015

Which console are you on? PS4
What is your geographic location? Colorado
What was the last thing you were doing in-game, and where were you in-game? Loading screen heading into Icehammer's Vault delve from Kynesgrove
When was the first time you got kicked from the game, and have you been able to get in and play since then? Around 8 a.m. EDT. I have been able to play until 3:45 p.m. EDT
Have you created a ticket with Customer Support? No, not yet.

howard8844_ESO · August 2015

Which console are you on? Ps4

What is your geographic location? Texas, USA

What was the last thing you were doing in-game, and where were you in-game? I was stuck in a veteran 1 delve in Aurdon

When was the first time you got kicked from the game, and have you been able to get in and play since then? Dragonstar Arena, I have to spam the login, and when I do get in I can not teleport.

Have you created a ticket with Customer Support? No, I see no point in you telling me in a automated message to check my internet connection, insulting

alwaysindoghouse · August 2015

Xbox One -

Dallas, Texas suburb

Problem started yesterday afternoon when a buddy and I grouped up and I decided to help him in lower levels. He had stated he had got booted previously. We went to Pinepeak Cavern and I got booted trying to enter.

Got back in and made it into dungeon and upon leaving it did it to me again. It took approximately 10 minutes to get back in and the only way I could leave without getting booted was to travel to other player in my group. He got booted shortly later when trying to enter a delve.

Since then I have been booted approximately 85% of the time when trying to enter delves or new areas.

I have not created a ticket yet

Synaptyk · August 2015

Which console are you on?
What is your geographic location?
What was the last thing you were doing in-game, and where were you in-game?
When was the first time you got kicked from the game, and have you been able to get in and play since then?
Have you created a ticket with Customer Support?

PS4
California
Craglorn, doing writs
First time I was kicked was Friday evening (8/7) during a load screen. I have only been able to log back on a few times and even then, I'm normally booted when I try to enter a new zone.
Yes and I haven't received a response

KatPhish · August 2015

PS4 - Texas - Using the WayShine, Going In and Out of the OutLaw Refuge, Traveling into a Dungeon - I was using the WayShine, I've been able to LogIn but it takes some work, I LogIn into EU server then LogOut and try LogIn to the NA server it works a little or I have to close out the application and start the game over. - YES

XoXJulietteXoX · August 2015

https://youtu.be/2JDDJPg8TLM
Ps4 (seriously this IS the PS4 forum, right???)
United States, specifically Florida, CST, in all honesty, I'm on the couch.
No matter what I do, from withdrawing one item or 10 from the bank , I get kicked, I could be walking through a town, I created a new character in Daggerfall alliance last night and right after I created the bane and spawned in to the room, the game glitched and put my brand new character into water. I saved the video... I'll repost the video in a bit.
No, I'm tired of this, I report it to Sony as that's what your game prompts me to do. If you want this to be specifically reported to you then you should have your game promt us to report to you.

[Moderator Note: Edited per our rules on Abusive & Disruptive Language]

ZOS_GinaBruno wrote: »

Hello everyone,

We're aware that many of you are still experiencing issues when attempting to log into the console megaservers. We don't currently have an update, but rest assured that we are still investigating. That said, we'd like to get some information from you that will assist us:
Which console are you on?

What is your geographic location?

What was the last thing you were doing in-game, and where were you in-game?

When was the first time you got kicked from the game, and have you been able to get in and play since then?

Have you created a ticket with Customer Support?

We understand this is very frustrating, and appreciate your understanding and patience while we continue to dig into this issue. Moving forward, we'll provide any updates in this thread.

KiteRider63 · August 2015

Which console are you on?
XBoxOne
What is your geographic location?
Florida
What was the last thing you were doing in-game, and where were you in-game?
Walking throough the gate between Deshaaan and ShadowFen
When was the first time you got kicked from the game, and have you been able to get in and play since then?
Friday Night around 9PM and haven't been able to get back in since. I even created a new character and it won't load either. Throws me out "Resuesting character load"
Have you created a ticket with Customer Support?
Yes - 150808-003767

When I do get the character to start loading, it shows the background for Deshaan and then switches to ShadowFen where it times our with the "Unable to connect to game server, make sure you have a valid internet connection"

My character screen shows the last location as Deshaan.

Sithgear75 · August 2015

XoXJulietteXoX wrote: »

Ps4 (seriously this IS the PS4 forum, right???)

Home > Forums> General Help

ImTaylorSwift · August 2015

XBox1
NJ/USA
Questing in Greenshade. Friday night(which time is more of a factor than activity)
Multiple times. 1/15 load screens between zones is successful.
No point in creating a ticket.

mattozzy · August 2015

Baltimore md,verizon fios fastest internet they offer, which works fine for anything else game wise. Played since day one fine util friday. Submitted a service ticket with zero response so far. I can sometimes get to the character load screen and nothing but some bs error code that is false. My internet is perfectly fine. Even did the bs rebot crap the robots have said to do. My PlayStation subscription is fine also. I'll never purchase anything from zenimax again. I thought rockstar was bad but atleast they shutdown servers when theres a problem and PUBLICLY ANNOUCE IT. It took for ever to find an answer on the internet since the customer service is a big ZERO . Wonder why I wouldn't buy an eso plus and now I know 100% I choose right. Try to stop saying its our internet connection and fix your servers. The euro server is fine of course.

Porska · August 2015

Changing your DNS worked for me, been playing 2 hours no problem yet.

jonathanalvarado1981 · August 2015

Which console are you on? PS4 NA Server
What is your geographic location? Puerto Rico, PR
What was the last thing you were doing in-game, and where were you in-game? Fast travel from Rawlka reapers march to Eastmarch.
When was the first time you got kicked from the game, and have you been able to get in and play since then? I was kicked out yesterday 11am ET TIME. Im able to login every 2 or 3 hrs then after 2 mins in game i get kicked out over and over. It keeps saying: cant connect to server. Make sure you have a valid connection... Blah blah blah.
Have you created a ticket with Customer Support? No tickets yet. Ive been reading everywhere about you guys not resolving this issues. So i dont want no tickets. I JUST WANT TOPLAY THATS IT.

Sithgear75 · August 2015

Holy walls of text. Can't you all tell that ZOS hires 'special' people to troubleshoot? At least quote or copy/paste the initial post and answer it in a standard format.

XoXJulietteXoX · August 2015

Sithgear75 wrote: »

XoXJulietteXoX wrote: »

Ps4 (seriously this IS the PS4 forum, right???)

Home > Forums> General Help

The admin posted this in the PS4 forum and lucked every single post complaining about lag/log in issues, glutching out of the game, etc. My bad!

Moirae_Lachesis · August 2015

Ps4

Location: néw zealand

I was leveling my new character

Had issues starting Friday 7th of august

Can't even get past the server selection screen

Now this is kind of sad concidering how much money was spent on the game and how much people around the world spent to obtain it

dethbydeception · August 2015

Xbox
Northeast USA
Loading a new area (selves, dungeons, wayshrines) sometimes when trying to log in
Yes I made a ticket that was never replied to

Atria · August 2015

Ps4
New York
Using a wayshire
Starting on Friday

nonotuseamus · August 2015

Which console are you on? PS4
What is your geographic location? UK - Yorkshire
What was the last thing you were doing in-game, and where were you in-game? walking in stormhaven, tried to enter a delve
When was the first time you got kicked from the game, and have you been able to get in and play since then? have been getting kicked frequently since i bought the game 2 weeks ago
Have you created a ticket with Customer Support? yes, no response for a week though

kicking happens when trying to use a way-shrine or entering a loading screen or when logging on
internet running at around 10mbps with a wired LAN connection

GiveMeeFace · August 2015

XBOX
Texas, NA
Friday( I can do some things on some toons but cant even get in on others or the first load screen when im in game, delve or wayshrine i get kicked.) I made a EU toon and have no problems.
Yes i did submit a ticket

six2fall · August 2015

ZOS_GinaBruno wrote: »

Hello everyone,

We're aware that many of you are still experiencing issues when attempting to log into the console megaservers. We don't currently have an update, but rest assured that we are still investigating. That said, we'd like to get some information from you that will assist us:
Which console are you on?

What is your geographic location?

What was the last thing you were doing in-game, and where were you in-game?

When was the first time you got kicked from the game, and have you been able to get in and play since then?

Have you created a ticket with Customer Support?

We understand this is very frustrating, and appreciate your understanding and patience while we continue to dig into this issue. Moving forward, we'll provide any updates in this thread.

Ps4
Illinois
Using wayshrine at fort sphinxmoth in reapers march to try & travel to belkarth. Attempted about 10 times using wayshrine or travel ti friend
First time booted was at 8:16 pm central trying to level vile manse. Took about 5 tries to leave vile manse then was able to travel reapers march till hit load screen.
Yes made ticket & got canned response

Majority of time was even able to get to character select screen or past the requesting to load character.

KarmaBTehDood · August 2015

PS4
VIRGINIA
FRIDAY NIGHT, BEEN MESSED UP SINCE
WAS FINISHING QUEST ZONING TO COLDHARBOUR GOT BOOTED, HAPPENS WHEN ZONING DIFFERENT AREAS.
YES CREATED TICKET
ESO PLUS MEMBER.

LuminaLilly · August 2015

Porska wrote: »

Changing your DNS worked for me, been playing 2 hours no problem yet.

Change it to what?

hrkac · August 2015

Which console are you on?
XB1
What is your geographic location?
Texas, USA
What was the last thing you were doing in-game, and where were you in-game?
Basically if I try to leave whatever area I'm in, it's a 75% chance I'm getting kicked. Doesn't matter where.
When was the first time you got kicked from the game, and have you been able to get in and play since then?
Friday night I think, I can get in and play sometimes but I'll probably get kicked as soon as I try to travel anywhere
Have you created a ticket with Customer Support?
no that's not going to do anything

KettleDrum8 · August 2015

- Which console are you on?
PS4

- What is your geographic location?
Massachusetts

- What was the last thing you were doing in-game, and where were you in-game?
I logged out next to the stables in Velyn Harbor after purchasing mount speed upgrade.

- When was the first time you got kicked from the game, and have you been able to get in and play since then?
Yesterday evening was the first time I got kicked out. I have only been kicked out once, zoning into the Velyn Harbor Outlaw Refugee area. I was able to get back in, after a longer than usual load time, but I have not been able to log back in today.

- Have you created a ticket with Customer Support?
Yes, and included more detail: 150809-005054.

Fireenn · August 2015

Which console are you on?
PS4

What is your geographic location?
New Jersey

What was the last thing you were doing in-game, and where were you in-game?
Using the wayshrine to go back to the Deshaan area

When was the first time you got kicked from the game, and have you been able to get in and play since then?
Friday night around 9pm EST, but have been able to play from time to time but after awhile when moving to a new location I get kicked off

Have you created a ticket with Customer Support?
No, after seeing everyone elses post with the same problem I did not think it was necessary to submit one.

Porska · August 2015

AlphaNicole wrote: »

Porska wrote: »

Changing your DNS worked for me, been playing 2 hours no problem yet.

Change it to what?

Anything other than 0.0.0.0

Toomdad · August 2015

Ps4 na server

Iowa

Apart from the 'normal' and occasional disconnect from cyrodiil about a week ago the issues started showing up in the normal game. Get dropped either blue screen or hanging up on a loading screen traveling or loading a new area with the no Internet connection error. Then I'll get stuck loading either after selecting the server or after character selection. Canceling out on the server selection or testing my Internet connection when it gets stuck after character selection will get me in after 3 or 4 tries. Today however once I got in I had no troubles after about 3 hours which is the longest I've gone in some time.

jzholloway · August 2015

If this was Destiny.. it would be all over video game news... but since its not, it is no where to be found except in these forums... love it

zForgottenAngel · August 2015

ZOS_GinaBruno wrote: »

Hello everyone,

We're aware that many of you are still experiencing issues when attempting to log into the console megaservers. We don't currently have an update, but rest assured that we are still investigating. That said, we'd like to get some information from you that will assist us:
Which console are you on?

What is your geographic location?

What was the last thing you were doing in-game, and where were you in-game?

When was the first time you got kicked from the game, and have you been able to get in and play since then?

Have you created a ticket with Customer Support?

We understand this is very frustrating, and appreciate your understanding and patience while we continue to dig into this issue. Moving forward, we'll provide any updates in this thread.

* Xbox One
* Illinois, USA
* On my main character, I was in Craglorn about to do my daily writs (although ever since this issue has been happening I haven't been able to log on to that character). On my alt I'm leveling, I'm currently in Greenshade I believe, but I am only kicked off during some of the loading screens (ie delves), a lot of times I can't log into the character selection screen at all, and the loading screens for any main quest from mages guild, fighters guild, and harborage. Any of my other 6 characters I have no idea where they are as I have not played on them for a while and not attempted to.
* I was first kicked off Saturday morning around 7am CST as I did not play Friday night when this all began.
* I would submit a ticket but I think there are plenty of people submitting several tickets and I feel this way is better.