Oh ZoS - You have let us down!

babedenny

Well ZOS, you'll have at least one customer. I guess that's something.

Mojomonkeyman

ZOS_GinaBruno wrote: »

Hey guys, thanks for your feedback. We want to make sure everyone is aware that the Senche-Leopard is available - and only for a short time - so nobody misses out on the opportunity. We only plan on messaging this once per day, and want to hit each language (EN, DE, and FR) as these are multilingual megaservers.

I wouldve expected a less... political answer. I paid enough of money during the past year to support your product and not be spammed in my face with advertizing. Invasive and not a single sign of respect for your loyal customers.

How many of your decisions have you tried to sell us with "immersion" as answer for anything? And now this?

Will you ever learn or don`t you just give a d*mn about your customers?

Endurance

Arezius wrote: »

Just, don't do that ZOS. end of discussion. People already hate cash shops, we're here for the game, not marketing.

I'm subbed since day one and still am by the way.

you're playing a free game, so get used to advertising or go play a subscription based game

Ysne58

I still haven't decided whether to drop my sub. Every time something like this happens, it gets harder for me to find a reason to keep subbing. That notice is not only obnoxious it's also quite tacky.

Snit

Sometimes, life confronts you with several seconds of mild annoyance. If you work at it, you can get through the horror with your soul intact.

(It's once a day for about 10 seconds total with zero gameplay effect. The outrage bar is set pretty low)

babedenny

Endurance wrote: »

you're playing a free game, so get used to advertising or go play a subscription based game

I pay $15/month, but if this keeps up, I'll go to the free version. It certainly made me decide to NOT buy the mount. I would call that marketing fail. It actually seems that ZOS would prefer people not have the ESO+ subscription.

Ysne58

brosselle wrote: »

Endurance wrote: »

you're playing a free game, so get used to advertising or go play a subscription based game

I pay $15/month, but if this keeps up, I'll go to the free version. It certainly made me decide to NOT buy the mount. I would call that marketing fail.

I hasn't yet caused me to go to the free version. I have til end of May to decide that. But yes it certainly made me decide to NOT buy the mount as well.

Rial

Endurance wrote: »

you're playing a free game, so get used to advertising or go play a subscription based game

1. It's not a free game. There's still a box cost.
2. It's not the only "free" game with a cash shop on the market, and yet the others fare well without this kind of advertising.

You can't tell people to "just get used" to inconveniences that are not common for that kind of product. If I buy orange juice, it is reasonable to - no matter how cheap it was - expect a yellow liquid tasting of oranges based on the majority of orange juices on the market. If I instead get a red blob of jelly that tastes of strawberries, I am quite right to tell the company that something's off with their orange juice and not just "eat it or go buy strawberry marmalade".

Lionxoft

Endurance wrote: »

Arezius wrote: »

Just, don't do that ZOS. end of discussion. People already hate cash shops, we're here for the game, not marketing.

I'm subbed since day one and still am by the way.

you're playing a free game, so get used to advertising or go play a subscription based game

ESO isn't a free game. It's a "Premium Service".

A quote from the game director

We’re building a game with the freedom to play – alone or with your friends – as much as you want. A game with meaningful and consistent content – one packed with hundreds of hours of gameplay that can be experienced right away and one that will be supported with premium customer support. […] We are already working on content that will roll out to players after ESO’s launch. New quest lines, skills, zones, dungeons -are already in the pipeline. These things, in addition to our end-game content, PvP, and extraordinary customer service, are all part of making sure we’re delivering on that premium service – and that the player feels like they are getting their money’s worth. We won’t know the exact schedule until after ESO launches, but our target right now is to have new content available every four to six weeks.

pugyourself

Endurance wrote: »

Arezius wrote: »

Just, don't do that ZOS. end of discussion. People already hate cash shops, we're here for the game, not marketing.

I'm subbed since day one and still am by the way.

you're playing a free game, so get used to advertising or go play a subscription based game

Subs are not free. They should be able to opt out.

babedenny

Here's why it really bothers me...

When I go to a new restaurant, and I get crappy food, I'm upset, but I shrug it off. I may go back and give them another chance some other day. If it's bad the second time, I don't back for a third.

When I go to my favorite restaurant and get crappy food, I'm also upset, but I shrug it off and will definitely go back another day, because I know it was an anomaly.

If I get crappy food the next time I go to my favorite restaurant, I'm REALLY upset, and I make my displeasure known to management. Here's why...

I don't want to lose my favorite restaurant. I love it. I love everything about it. The food, the service, the people, the atmosphere. Those places are hard to find, and when I sense that I may lose a place like that I want to do something about it. I want to try and save it.

ESO is my favorite restaurant, and I just got served some really bad food, for the 2nd time in a week.

I have no intentions of quitting the game. I love it too much. But I will definitely stop paying for the ESO+ subscription. I mean... what's the point?

Keihndeth

Endurance wrote: »

Arezius wrote: »

Just, don't do that ZOS. end of discussion. People already hate cash shops, we're here for the game, not marketing.

I'm subbed since day one and still am by the way.

you're playing a free game, so get used to advertising or go play a subscription based game

It's not free. You have to buy the box and some people have subbed for over a year plus getting the Imperial Edition ($260), not to mention our time invested into accounts and communities. This is quite blatantly a disrespect to the community of subs.

QuadroTony

author if you quitting - can i take your stuff?

Rial

QuadroTony wrote: »

author if you quitting - can i take your stuff?

Quitter, if you're taking, can I stuff your author?

Raash

Keihndeth wrote: »

Endurance wrote: »

Arezius wrote: »

Just, don't do that ZOS. end of discussion. People already hate cash shops, we're here for the game, not marketing.

I'm subbed since day one and still am by the way.

you're playing a free game, so get used to advertising or go play a subscription based game

It's not free. You have to buy the box and some people have subbed for over a year plus getting the Imperial Edition ($260), not to mention our time invested into accounts and communities. This is quite blatantly a disrespect to the community of subs.

Thats a truth with modification. I returned to this game because it cost me nothing to do so. If you are still subbed it is because you choosed to be. You could be playing it for free with a press of a button.
And as far as communities goes: I am not so sure one can say investing in them hold much relevance really, since its kind of something people choose to do out of fun/interest or other selfcentered needs really. I wouldnt expect a bage or special treatment from the company for such a thing anyway.

Keihndeth

Raash wrote: »

Keihndeth wrote: »

Endurance wrote: »

Arezius wrote: »

Just, don't do that ZOS. end of discussion. People already hate cash shops, we're here for the game, not marketing.

I'm subbed since day one and still am by the way.

you're playing a free game, so get used to advertising or go play a subscription based game

It's not free. You have to buy the box and some people have subbed for over a year plus getting the Imperial Edition ($260), not to mention our time invested into accounts and communities. This is quite blatantly a disrespect to the community of subs.

Thats a truth with modification. I returned to this game because it cost me nothing to do so. If you are still subbed it is because you choosed to be. You could be playing it for free with a press of a button.
And as far as communities goes: I am not so sure one can say investing in them hold much relevance really, since its kind of something people choose to do out of fun/interest or other selfcentered needs really. I wouldnt expect a bage or special treatment from the company for such a thing anyway.

I wouldn't consider a little notice (they announced this on Monday the 13th of April) and a little extra time (more than 4 days) to obtain a mount "special treatment". They never gave us any indication that they would have special edition shop items available for extremely limited amounts of time. This is a F2P marketing strategy, not a B2P strategy.

ItsGlaive

This message is for the beta testers? If you were a beta tester, what would you care about an expensive mount on the store? Unless these folks have made a decision to purchase the game, the won't be buying crowns.

So the messaging itself isn't related to the WBW at all, it's just a message to your regular gamers telling them there's a mount on the store which has been artificially marketed as being limited availability. We'll see the same mount again in 6-12 months.

pugyourself

Raash wrote: »

Keihndeth wrote: »

Endurance wrote: »

Arezius wrote: »

Just, don't do that ZOS. end of discussion. People already hate cash shops, we're here for the game, not marketing.

I'm subbed since day one and still am by the way.

you're playing a free game, so get used to advertising or go play a subscription based game

It's not free. You have to buy the box and some people have subbed for over a year plus getting the Imperial Edition ($260), not to mention our time invested into accounts and communities. This is quite blatantly a disrespect to the community of subs.

Thats a truth with modification. I returned to this game because it cost me nothing to do so. If you are still subbed it is because you choosed to be. You could be playing it for free with a press of a button.
And as far as communities goes: I am not so sure one can say investing in them hold much relevance really, since its kind of something people choose to do out of fun/interest or other selfcentered needs really. I wouldnt expect a bage or special treatment from the company for such a thing anyway.

What you aren't grasping is that a lot of us wish to stay subbed along with better behavior on the part of ZOS.

Lionxoft

ZOS_JoBurba wrote: »

Hey everyone,

Just wanted to stop in and put some detail and context around the in-game announcements this weekend. Like Gina said - it's once a day on each server in 3 languages. (5 languages? We don't even speak 5 languages) Tomorrow is the last day of this and really the last day of the WBW.

In our experience, whenever we do anything that has a limited way for folks to get something cool in-game people get really upset if they miss their chance to get it. We are using several methods to make sure everyone knows, but people don't always read their emails, they pay zero attention to the patcher or login screen messages (click click click START GAME!) and we wanted to do our best to make sure people who want the leopard senche could get it.

Now, could we do this smarter? In-game email or something like that? We would love to, but currently we don't have that ability. We have heard your feedback and will be working on smarter messaging for future events but for this weekend, this is what we are going with. There aren't very many of these special events and we want to make sure people have a chance to participate. We felt it was the least disruptive being only once per day but most effective given the tools we have now.

As always, thanks for the feedback. Without you playing the game and giving feedback we wouldn't have come as far as we have in the last year. Just please, keep it constructive, keep it factual, and be understanding of the fact that it is a game full of varied people with varied interests and desires. The 3 second sever message that you might twitch at is the one message that let another player know he could get a sweet sweet senche-leopard. He's only jealous of your senche-tiger he can't get after all.

@ZOS_JoBurba Well, if a quick cash grab is worth losing subscribers as seen in this thread is beneficial to you and your team then you're doing a great job. Maybe you should have waited until you can utilize the in-game mail or notification system before you started a limited time offer? Save the subs. Sell your cat mounts.

I can think of plenty of other avenues of communicating this limited time offer that it baffles me why you chose the option you did.

PS
Also, we both know that nothing is a limited time thing at Zenimax Online Studios. You have repurposed nearly every single item that was pre-order only, limited time or "exclusive". I'm sure we will see this leopard on the store again before the next DLC pack is released.

Gandrhulf_Harbard

TD5160_ESO wrote: »

P3ZZL3 wrote: »

Oh ZoS - You have let us down!

Don't speak for everyone. I am not disappointed at all. Seriously, this fanbase has some the most entitled group of fans I have met. Not all, but definitely a lot.

Well when I'm PAYING for a Premium service forgive me for feeling entitled to receive what I am paying for.

I mean, how radical is that, actually expecting the service I am paying for?

All The Best

Gandrhulf_Harbard

Elijah_Crow wrote: »

Please link your posts complaining to youtube for advertising.

You actually see ads on youtube?

OMG!

I have NEVER seen an Ad on Youtube.

Adblocker is your friend.

All The Best

Gandrhulf_Harbard

Destai wrote: »

Only ads I care to check are on the launcher. I can tolerate it as text in the chat (periodically). Heck, I wouldn't mind seeing what's on sale buying going to some writ board. That's ok too.

None of those are immersion breaking or distracting from the actual gameplay experience.

Kind of like Laila's Market in LOTRO.

A clothing store where you can go see all the cosmetic outfits, they have mannequins and mirrors so you can see how things will look.

All The Best

Lionxoft

Rial wrote: »

ZOS_GinaBruno wrote: »

We want to make sure everyone is aware that the Senche-Leopard is available - and only for a short time - so nobody misses out on the opportunity.

Hey guys - you may think I'm mad, but listen - here's a thought, just a weird, crazy idea of mine: Why not make the mount available forever rather than arbitrarily limiting the supply?

- More long-term sales by all kinds of collectors and completionists than in a week, even when factoring in the BUY NOW OR ITS GONE pressure
- No one will miss out, even if they can't play for whatever within this week
- No need at all for annoying system messages
- No big threads of people complaining about any of the above

But, you know, that's just me being totally crazy and irrational.

@Rial Putting things behind the arbitrary limited time wall forces the interested players to open their wallets and buy more crowns instead of letting their Crowns accrue from subscribing and then making the purchase. Not everyone saves their crowns for something worthy. I agree that limited time shenanigans might not be very player friendly for reasons you stated but it's definitely friendly for them while they line their pockets.

So in short by doing this during the month's cycle they will benefit from sub + initial crown expenditure. If the advertising is done correctly and not the way they executed it then the chances of that player subscribing the next month is still high.

Sure there are other variables as to how many crowns exist but let's consider a new player that has none. Maybe one that just signed up this weekend? Let's also use a 2 month cycle as our limited viewport into the spending.

Non-Limited Time Offer: ($14.99+$14.99)
Sub->Next month sub ->Redeems Crowns for Leopard

Limited Time Offer:($14.99+$14.99+$14.99)
Sub->Buys Crowns->Redeems Crowns for Leopard->Next month Sub

jircris11

Love how people complain about everything, they need to allow those who do not go to the forum or the website to know that there is a limited time offer in the shop. ALSO i have only had this msg pop up ONE TIME. compared to other "f2p" games like swtor that throws it in your face every time you try to get more then 350k credits. i will take the once a day.

Lionxoft

jircris11 wrote: »

Love how people complain about everything, they need to allow those who do not go to the forum or the website to know that there is a limited time offer in the shop. ALSO i have only had this msg pop up ONE TIME. compared to other "f2p" games like swtor that throws it in your face every time you try to get more then 350k credits. i will take the once a day.

You're setting the bar extremely low for them... DC Universe Online is a f2p game and even free members can choose to "Ignore" advertisement popups. We also need to remember that this game isn't f2p. It still costs a box fee in order to start playing it and while granted that box fee has diminished to around $20-$24 it's still present.

Rial

Lionxoft wrote: »

@Rial Putting things behind the arbitrary limited time wall forces the interested players to open their wallets and buy more crowns instead of letting their Crowns accrue from subscribing and then making the purchase. Not everyone saves their crowns for something worthy. I agree that limited time shenanigans might not be very player friendly for reasons you stated but it's definitely friendly for them while they line their pockets.

Oh, trust me, I'm perfectly aware of that. It's just that should I talk directly about it, my post wouldn't be suitable for these forum any more.

Maudieu

Valen_Byte wrote: »

http://forums.elderscrollsonline.com/en/discussion/164507/are-on-screen-advertisements-for-the-crown-store-acceptable#latest

Dont just speak your minds....Go vote.

In this case, the best way to vote is with your wallet.

Psychobunni

Maudieu wrote: »

Valen_Byte wrote: »

http://forums.elderscrollsonline.com/en/discussion/164507/are-on-screen-advertisements-for-the-crown-store-acceptable#latest

Dont just speak your minds....Go vote.

In this case, the best way to vote is with your wallet.

agreed and done

Jakx

Wooooooow. A couple second notification comes up in a game that is FREE TO PLAY. Even if it is an attempt to sell their product. Wouldnt you want them to make some money so you can continue to play this game? Thats how a cash shop works. You dont have to purchase it, I didnt. Dont plan on purchasing anything actually but at least I have the common sense to realize they have to sell something.

Honestly, people will find ANYTHING to complain about. Amazed. Keep on, keepin' on internet heroes. You live amazing lives.

Cody

Xendyn wrote: »

LordSkyKnight wrote: »

(Cackles) This is what you all wanted by dropping the subscription and going with a cash shop. Enjoy!

(Laughs while walking away)

Wut?
We wanted nothing of the kind. ZOS sprung that one on us like Ambush.
Know what you're talking about before you post please.

this is what happens when there is no sub fee, is what he meant.

people wanted it, now they got it.

reap what you sow