Update 50 is now available for testing on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/categories/pts
Maintenance for the week of April 20:
• [COMPLETE] NA megaservers for patch maintenance – April 20, 3:00AM EDT (7:00 UTC) - 12:00PM EDT (16:00 UTC)
• [COMPLETE] EU megaservers for patch maintenance – April 20, 7:00 UTC (3:00AM EDT) - 17:00 UTC (12:00PM EDT)
• [COMPLETE] NA megaservers for patch maintenance – April 20, 3:00AM EDT (7:00 UTC) - 12:00PM EDT (16:00 UTC)
• [COMPLETE] EU megaservers for patch maintenance – April 20, 7:00 UTC (3:00AM EDT) - 17:00 UTC (12:00PM EDT)
Shoutout to Julie at ZOS Customer Support
andreasranasen
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She had my Wild Hunt Bear changed out to a Wild Hunt Seche after i accidentally bought the wrong using my 500 Gems i got from buying 49 Wild Hunt Crown Crates.
You the real MVP!
10/10 for awesome customer service!
Edited by andreasranasen on 6 March 2017 22:37 You the real MVP!
10/10 for awesome customer service!
#VMATOKENSYSTEM #WEAPONDYE #TRAITCHANGE #CROWNCRATELOVER
- Alliance/Platform: Aldemerii - PS4/NA - CP 800+
- Mag Sorc: Arya Rosendahl - Altmer - Highelf
43
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Avran_Sylt✭✭✭✭✭
✭✭Well, it's nice of them to do that.
(and I mean c'mon, you'd had to have spent at least $100 on crates to get to 500 gems, be a *** move if they didn't respond)8 -
UrQuan✭✭✭✭✭
✭✭✭✭✭There are some good ZOS CS folks for sure. In my experience the quality of ZOS CS varies wildly from terrible to really good. It sure is nice when your experience falls on the "really good" end of the spectrum huh?
My most recent CS experience was also much closer to the "really good" end than to the "terrible" end of the spectrum. Basically the CS people who i dealt with (there ended up being 2 of them involved) were able to fix something I screwed up on my account much quicker than I expected - I thought I'd probably have to go multiple rounds of explaining the situation and possibly escalating it, before eventually getting a solution a week or more later. Nope, it was solved quick and easy within a day.
I have to say though, that's a lot to spend on a mount. If you went into it saying "it will take me X crates to have enough gems to buy the mount I want, and I'm OK with spending the crowns those crates cost in order to get the mount that I want" then that's fine and you won't see me judging you for it. It's more than I'd be OK with spending on one of those mounts, but that's just me.
Someone stole my sweetrollCaius Drusus Imperial DK (DC)
Bragg Ironhand Orc Temp (DC)
Neesha Stalks-Shadows Argonian NB (EP)
Falidir Altmer Sorcr (AD)
J'zharka Khajiit NB (AD)Isabeau Runeseer Breton Sorc (DC)
Fevassa Dunmer DK (EP)
Manut Redguard Temp (AD)
Tylera the Summoner Altmer Sorc (EP)
Svari Snake-Blood Nord DK (AD)Ashlyn D'Elyse Breton NB (EP)
Filindria Bosmer Temp (DC)
Vigbjorn the Wanderer Nord Warden (EP)
Hrokki Winterborn Breton Warden (DC)
Basks-in-the-Sunshine Argonian Temp7 -
andreasranasen✭✭✭✭✭
✭✭✭Avran_Sylt wrote: »Well, it's nice of them to do that.
(and I mean c'mon, you'd had to have spent at least $100 on crates to get to 500 gems, be a *** move if they didn't respond)
$120 lol. I was surprised when she responded saying she could do it. But as a one time courtesy to my account. So it's not something i could do again and again.#VMATOKENSYSTEM #WEAPONDYE #TRAITCHANGE #CROWNCRATELOVER- Alliance/Platform: Aldemerii - PS4/NA - CP 800+
- Mag Sorc: Arya Rosendahl - Altmer - Highelf
0 -
ThePaleItalian✭✭✭✭✭
✭I have always received quick answers and help when needed. Sometimes I have to wait a few days, but they always take care of it. I am glad they hooked you up. Conan, what is good in life?
Crush your enemies. See them driven before you. Hear the lamentations of their women.
PS4 Screen Name: The_Pale_Italian
ZweiHandler - Orc DK Tank
Solstice StormHaven - Magika Sorc
Oba Nobanaga - Stam NB3 -
Ch4mpTW✭✭✭✭✭
✭✭✭✭✭Customer Service really seems to be stepping their game up. Helping me with my housing issue, and now this gentleman being assisted with his mount choice. ZOS really might be the next Blizzard (or better) in terms of amazing customer service, if this type of work keeps up.
Y'all the real MVP Zenimax. Y'all the real winners at the end of the day, bruh. @ZOS_GinaBruno4 -
InvitationNotFound✭✭✭✭✭
✭I'm surprised that Julie isn't like Janice in accounting...We want firing off Dark Exchange in the middle of combat to feel awesome... - The Wrobler
You know you don't have to be here right? - Rich Lambert
Verrätst du mir deinen Beruf? Ich würde auch gerne mal Annahmen dazu schreiben, wie simple die Aufgaben anderer sind. - Kai Schober
Addons:
RdK Group Tool: esoui DE EN FR
Port to Friend's House: esoui DE EN FR - Library: DE EN
Yet another Compass: esoui DE EN FR
Group Buffs: esoui DE EN FR1 -
andreasranasen✭✭✭✭✭
✭✭✭There are some good ZOS CS folks for sure. In my experience the quality of ZOS CS varies wildly from terrible to really good. It sure is nice when your experience falls on the "really good" end of the spectrum huh?
My most recent CS experience was also much closer to the "really good" end than to the "terrible" end of the spectrum. Basically the CS people who i dealt with (there ended up being 2 of them involved) were able to fix something I screwed up on my account much quicker than I expected - I thought I'd probably have to go multiple rounds of explaining the situation and possibly escalating it, before eventually getting a solution a week or more later. Nope, it was solved quick and easy within a day.
I have to say though, that's a lot to spend on a mount. If you went into it saying "it will take me X crates to have enough gems to buy the mount I want, and I'm OK with spending the crowns those crates cost in order to get the mount that I want" then that's fine and you won't see me judging you for it. It's more than I'd be OK with spending on one of those mounts, but that's just me.
Yeah, it's a lot to spend on a mount for sure. I typically spend around $30/month on the Crown Store if there's anything fun in the Showcase. But the past couple of months it hasn't really been anything fun. So i decided to make up for the months i didn't spend anything lol Edited by andreasranasen on 6 March 2017 22:11#VMATOKENSYSTEM #WEAPONDYE #TRAITCHANGE #CROWNCRATELOVER- Alliance/Platform: Aldemerii - PS4/NA - CP 800+
- Mag Sorc: Arya Rosendahl - Altmer - Highelf
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OutLaw_Nynx✭✭✭✭✭
✭✭Yay for Julie!!
I've always had good experience with customer service once I get to them. Ben is my MVP. Helped me out when my werewolf was turned into a vampire from the bloody Mara thing.2 -
ZiRM✭✭✭✭✭
✭She deserves a raise.Want to become Vampire? 5k @ZiRM in game.ESO Server Status. ( ^_^)o自自o(^_^ ) SkåL!!!!!1 -
FloppyTouch✭✭✭✭✭
✭✭✭Rohamad_Ali wrote: »Three cheers for Julie . Hip hip .. Hurray .
Hip hip hurray2 -
Cpt_Teemo✭✭✭✭✭
✭✭✭So this means I can get crowns back for something I bought "accidentally" too?Edited by Cpt_Teemo on 6 March 2017 22:290 -
andreasranasen✭✭✭✭✭
✭✭✭Kyle1983b14_ESO wrote: »So this means I can get crowns back for something I bought "accidentaly" too?
HUH?? I didn't get my Crowns back... I had an ITEM changed out that is worth just as much as the other. An item i bought using the gems i received from buying 49 Wild Hunt Crown Crates.Edited by andreasranasen on 6 March 2017 22:32#VMATOKENSYSTEM #WEAPONDYE #TRAITCHANGE #CROWNCRATELOVER- Alliance/Platform: Aldemerii - PS4/NA - CP 800+
- Mag Sorc: Arya Rosendahl - Altmer - Highelf
0 -
MAEK✭✭✭✭Yea, some of the people in cosumer service are really good. When I got my forum account fixed I got a nice anecdote from the person who had experienced a similair thing, which made the whole thing a very enjoyable experience 3 -
spectre303✭✭✭Betty helped me out with an issue this week too. Shout out to Betty! This game can be infuriating at times. Its nice to know there are support reps that give a damn.Edited by spectre303 on 7 March 2017 03:53Ebonheart Pact ♦ NA ♦ CP 2230
Ra'Sta ♦ ♛Sergeant Stadanko ♦ ♛Napolèon Dynamite ♦ Brunhilda the Green ♦ ♛Call me Al ♦ Joe ♦ Stadanko's Ghost
Jan-Michael Vincent ♦ Mòrty ♦ Redmer ♦ Durban Diesel ♦ ♛ßecky ♦ Stadanko Jr ♦ Lòzen ♦ Guillermo De la Cruz ♦ Gìnger ♦ Rasta ♦ Gozer4 -
Cpt_Teemo✭✭✭✭✭
✭✭✭andreasranasen wrote: »Kyle1983b14_ESO wrote: »So this means I can get crowns back for something I bought "accidentaly" too?
I didn't get my Crowns back... I had an ITEM changed out that is worth just as much as the other. An item i pretty much bought for $120.
Mine was a 40$ item, wish they would just have the 1 refund a month like other games do tbh.0 -
Elsonso✭✭✭✭✭
✭✭✭✭✭It's good to hear positive things about Support.
Too often all we hear about are the problems.
Go Julie!XBox EU/NA:@ElsonsoJannus
PC NA/EU: @Elsonso
PSN NA/EU: @ElsonsoJannus
Total in-game hours: 11321
X/Twitter: ElsonsoJannus3 -
ThePaleItalian✭✭✭✭✭
✭Kyle1983b14_ESO wrote: »andreasranasen wrote: »Kyle1983b14_ESO wrote: »So this means I can get crowns back for something I bought "accidentaly" too?
I didn't get my Crowns back... I had an ITEM changed out that is worth just as much as the other. An item i pretty much bought for $120.
Mine was a 40$ item, wish they would just have the 1 refund a month like other games do tbh.
Curious question. What stops you from buying a mount and just refunding it at the end on the month, buying another mount to lease for a month and just continuing on?
What other games do it?Conan, what is good in life?
Crush your enemies. See them driven before you. Hear the lamentations of their women.
PS4 Screen Name: The_Pale_Italian
ZweiHandler - Orc DK Tank
Solstice StormHaven - Magika Sorc
Oba Nobanaga - Stam NB0 -
andreasranasen✭✭✭✭✭
✭✭✭ThePaleItalian wrote: »Kyle1983b14_ESO wrote: »andreasranasen wrote: »Kyle1983b14_ESO wrote: »So this means I can get crowns back for something I bought "accidentaly" too?
I didn't get my Crowns back... I had an ITEM changed out that is worth just as much as the other. An item i pretty much bought for $120.
Mine was a 40$ item, wish they would just have the 1 refund a month like other games do tbh.
Curious question. What stops you from buying a mount and just refunding it at the end on the month, buying another mount to lease for a month and just continuing on?
What other games do it?
Right!
I contacted support pretty much right away and kindly asked if they could change it. Happy Julie got the job done #VMATOKENSYSTEM #WEAPONDYE #TRAITCHANGE #CROWNCRATELOVER- Alliance/Platform: Aldemerii - PS4/NA - CP 800+
- Mag Sorc: Arya Rosendahl - Altmer - Highelf
0 -
ThePaleItalian✭✭✭✭✭
✭andreasranasen wrote: »ThePaleItalian wrote: »Kyle1983b14_ESO wrote: »andreasranasen wrote: »Kyle1983b14_ESO wrote: »So this means I can get crowns back for something I bought "accidentaly" too?
I didn't get my Crowns back... I had an ITEM changed out that is worth just as much as the other. An item i pretty much bought for $120.
Mine was a 40$ item, wish they would just have the 1 refund a month like other games do tbh.
Curious question. What stops you from buying a mount and just refunding it at the end on the month, buying another mount to lease for a month and just continuing on?
What other games do it?
Right!
I contacted support pretty much right away and kindly asked if they could change it. Happy Julie got the job done
They have always taken care of me. I am sure people can get frustrated if something is jacked up. But I have never not had anything taken care of. It is pretty sweet they helped you out. Nice to see a thread that isn't salty.
Conan, what is good in life?
Crush your enemies. See them driven before you. Hear the lamentations of their women.
PS4 Screen Name: The_Pale_Italian
ZweiHandler - Orc DK Tank
Solstice StormHaven - Magika Sorc
Oba Nobanaga - Stam NB3 -
Cpt_Teemo✭✭✭✭✭
✭✭✭ThePaleItalian wrote: »Kyle1983b14_ESO wrote: »andreasranasen wrote: »Kyle1983b14_ESO wrote: »So this means I can get crowns back for something I bought "accidentaly" too?
I didn't get my Crowns back... I had an ITEM changed out that is worth just as much as the other. An item i pretty much bought for $120.
Mine was a 40$ item, wish they would just have the 1 refund a month like other games do tbh.
Curious question. What stops you from buying a mount and just refunding it at the end on the month, buying another mount to lease for a month and just continuing on?
What other games do it?
WoW, FF14, Guildwars, BDO from what i've played allow monthly refunds for 1 item or multiple.Edited by Cpt_Teemo on 6 March 2017 22:450 -
andreasranasen✭✭✭✭✭
✭✭✭Kyle1983b14_ESO wrote: »ThePaleItalian wrote: »Kyle1983b14_ESO wrote: »andreasranasen wrote: »Kyle1983b14_ESO wrote: »So this means I can get crowns back for something I bought "accidentaly" too?
I didn't get my Crowns back... I had an ITEM changed out that is worth just as much as the other. An item i pretty much bought for $120.
Mine was a 40$ item, wish they would just have the 1 refund a month like other games do tbh.
Curious question. What stops you from buying a mount and just refunding it at the end on the month, buying another mount to lease for a month and just continuing on?
What other games do it?
WoW, FF14, Guildwars, BDO from what i've played allow monthly refunds for 1 item or multiple.
As a Guild Wars veteran who have been playing since 2007, that is not correct. First GW never really had microtransactions like GW2. Second GW2 doesn't really give "refunds" because everything bought through cashshop is tradable between players. And everything in cashshop can either be bought with real life money or in-game gold.Edited by andreasranasen on 6 March 2017 22:49#VMATOKENSYSTEM #WEAPONDYE #TRAITCHANGE #CROWNCRATELOVER- Alliance/Platform: Aldemerii - PS4/NA - CP 800+
- Mag Sorc: Arya Rosendahl - Altmer - Highelf
3 -
Doctordarkspawn✭✭✭✭✭
✭✭✭✭✭There are some good ZOS CS folks for sure. In my experience the quality of ZOS CS varies wildly from terrible to really good. It sure is nice when your experience falls on the "really good" end of the spectrum huh?
My most recent CS experience was also much closer to the "really good" end than to the "terrible" end of the spectrum. Basically the CS people who i dealt with (there ended up being 2 of them involved) were able to fix something I screwed up on my account much quicker than I expected - I thought I'd probably have to go multiple rounds of explaining the situation and possibly escalating it, before eventually getting a solution a week or more later. Nope, it was solved quick and easy within a day.
I have to say though, that's a lot to spend on a mount. If you went into it saying "it will take me X crates to have enough gems to buy the mount I want, and I'm OK with spending the crowns those crates cost in order to get the mount that I want" then that's fine and you won't see me judging you for it. It's more than I'd be OK with spending on one of those mounts, but that's just me.
This. I wanna make like. A player-board. People lawd the good people to set an example for the company, not shame the others. Because the problem really isn't that there arrent good people, it's that the adverage to terrible are not learning from better examples.Edited by Doctordarkspawn on 6 March 2017 22:550 -
Cpt_Teemo✭✭✭✭✭
✭✭✭andreasranasen wrote: »Kyle1983b14_ESO wrote: »ThePaleItalian wrote: »Kyle1983b14_ESO wrote: »andreasranasen wrote: »Kyle1983b14_ESO wrote: »So this means I can get crowns back for something I bought "accidentaly" too?
I didn't get my Crowns back... I had an ITEM changed out that is worth just as much as the other. An item i pretty much bought for $120.
Mine was a 40$ item, wish they would just have the 1 refund a month like other games do tbh.
Curious question. What stops you from buying a mount and just refunding it at the end on the month, buying another mount to lease for a month and just continuing on?
What other games do it?
WoW, FF14, Guildwars, BDO from what i've played allow monthly refunds for 1 item or multiple.
As a Guild Wars veteran who have been playing since 2007, that is not correct. First GW never really had microtransactions like GW2. Second GW2 doesn't really give "refunds" because everything bought through cashshop is tradable between players. And everything in cashshop can either be bought with real life money or in-game gold.
Gw did have a store, I played at the start of the game it had everything for your account from character slots, costumes and more http://store.guildwars.com/store/gw/cat/categoryID.67871700.
Not everything is tradeable on GW2 store, there are bound items as well which I got refunded for in the past, but only for gems not actual real $ back.
You must have not played the same Guildwars I did, cause I was a Vet in GW.Edited by Cpt_Teemo on 6 March 2017 22:570 -
ThePaleItalian✭✭✭✭✭
✭Kyle1983b14_ESO wrote: »ThePaleItalian wrote: »Kyle1983b14_ESO wrote: »andreasranasen wrote: »Kyle1983b14_ESO wrote: »So this means I can get crowns back for something I bought "accidentaly" too?
I didn't get my Crowns back... I had an ITEM changed out that is worth just as much as the other. An item i pretty much bought for $120.
Mine was a 40$ item, wish they would just have the 1 refund a month like other games do tbh.
Curious question. What stops you from buying a mount and just refunding it at the end on the month, buying another mount to lease for a month and just continuing on?
What other games do it?
WoW, FF14, Guildwars, BDO from what i've played allow monthly refunds for 1 item or multiple.
Ah ok, I played WoW and GW2 and never knew you could have monthly refunds. I never really needed to refund anything but hey, you learn something new everyday.Conan, what is good in life?
Crush your enemies. See them driven before you. Hear the lamentations of their women.
PS4 Screen Name: The_Pale_Italian
ZweiHandler - Orc DK Tank
Solstice StormHaven - Magika Sorc
Oba Nobanaga - Stam NB0 -
Cpt_Teemo✭✭✭✭✭
✭✭✭ThePaleItalian wrote: »Kyle1983b14_ESO wrote: »ThePaleItalian wrote: »Kyle1983b14_ESO wrote: »andreasranasen wrote: »Kyle1983b14_ESO wrote: »So this means I can get crowns back for something I bought "accidentaly" too?
I didn't get my Crowns back... I had an ITEM changed out that is worth just as much as the other. An item i pretty much bought for $120.
Mine was a 40$ item, wish they would just have the 1 refund a month like other games do tbh.
Curious question. What stops you from buying a mount and just refunding it at the end on the month, buying another mount to lease for a month and just continuing on?
What other games do it?
WoW, FF14, Guildwars, BDO from what i've played allow monthly refunds for 1 item or multiple.
Ah ok, I played WoW and GW2 and never knew you could have monthly refunds. I never really needed to refund anything but hey, you learn something new everyday.
Yeah I sent refunded a couple gem purchases I did in Gw2 before, but only for the gems back not actual real $. Also in WoW I bought a level 60 token I did not need accidentally and they refunded me for it.
Just saying good practice to atleast give 1 refund per month0 -
uzbachchi✭✭✭I'm gonna jump on this train and say yay for JD who was amazing and refunded me something on a one time basis today. Very impressed with the customer service I received. So many threads on here are complaints about the company I wanted to make sure to add some positive feedback.2 -
OutLaw_Nynx✭✭✭✭✭
✭✭I'm gonna jump on this train and say yay for JD who was amazing and refunded me something on a one time basis today. Very impressed with the customer service I received. So many threads on here are complaints about the company I wanted to make sure to add some positive feedback.
For real. I think sometimes people forget that customer services is a hard job. I couldn't do it.
3
