ZOS, Massive Spike in Ping/LAG in Recent Days - What Gives?

smallhammer · September 11

Lag has been terrrrrible the last days :-/

Aurielle · September 11

smallhammer wrote: »

Lag has been terrrrrible the last days :-/

Yes, it has. It has been bad, and has been getting worse, since our last maintenance.

I’m not calling my ISP, because this is not a my-end problem. Other people I play with have been having major ping issues since maintenance as well, along with disconnects (I haven’t been disconnecting, at least).

One thing I forgot to mention is that in addition to skills not firing and bar swaps not happening reliably, there’s an issue whereby players are frequently standing there with their health bars at 5-10% when they’re actually already dead. I’ve wasted SO many unnecessary ultimates and executes on players that are already dead. It’s so irritating. In a chaotic fight, it’s not always possible to know if the player in execute range is just desynced on your screen or if they’re actually still alive. This is even happening in PVE, but it’s a lot easier to tell when it’s just a desync.

Aurielle · September 11

Tracert to the PC NA server:

Doesn't seem to be a massive continuous bottleneck with Akamai or anything like that, based on that tracert. Why am I getting upwards of 999+ ping spikes around wayshrines when I change zones, or when I simply harvest ore, or when I approach a contested keep in Cyrodiil since the last maintenance? I'm on the best fiber internet package I can possibly get. No other online games I play with servers based in the US are having this problem.

KaironBlackbard · September 11

how do you do a tracert?

LadyGP · September 11

@ZOS_Kevin My trial group last night had 6 dc's in an one hour period. We ended up just calling the raid.

Aurielle · September 11

KaironBlackbard wrote: »

how do you do a tracert?

https://help.elderscrollsonline.com/#en/answer/30903

KaironBlackbard · September 11

Ok, did that, but it didn't give me the pings. Only gave me IPs. How'd you get the pings?

KaironBlackbard · September 11

Aurielle wrote: »

Tracert to the PC NA server:

Doesn't seem to be a massive continuous bottleneck with Akamai or anything like that, based on that tracert. Why am I getting upwards of 999+ ping spikes around wayshrines when I change zones, or when I simply harvest ore, or when I approach a contested keep in Cyrodiil since the last maintenance? I'm on the best fiber internet package I can possibly get. No other online games I play with servers based in the US are having this problem.

What are the 3 with 100% packet loss that you redacted?

thinkaboutit · September 11

KaironBlackbard wrote: »

Aurielle wrote: »

Tracert to the PC NA server:

Doesn't seem to be a massive continuous bottleneck with Akamai or anything like that, based on that tracert. Why am I getting upwards of 999+ ping spikes around wayshrines when I change zones, or when I simply harvest ore, or when I approach a contested keep in Cyrodiil since the last maintenance? I'm on the best fiber internet package I can possibly get. No other online games I play with servers based in the US are having this problem.

What are the 3 with 100% packet loss that you redacted?

if its 100% packetloss the HOP doesn't allow certain ICMP traffic types, you'd want to look at hops with less than 100% but greater than 0%

Wolfkeks · September 11

999+ ping again... in a delve

Aurielle · September 11

KaironBlackbard wrote: »

Ok, did that, but it didn't give me the pings. Only gave me IPs. How'd you get the pings?

You have to wait for the path ping to complete. Follow the directions given on the support page and the command shell. 450 seconds is 7.5 minutes.

KaironBlackbard · September 11

Aurielle wrote: »

KaironBlackbard wrote: »

Ok, did that, but it didn't give me the pings. Only gave me IPs. How'd you get the pings?

You have to wait for the path ping to complete. Follow the directions given on the support page and the command shell. 450 seconds is 7.5 minutes.

mk

CrazyKitty · September 11

How does this situation keep getting worse and worse with no fixes or even acknowledgement from ZOS?

I disconnected 9 times last night before I gave up and didn't log back on. This is truly off the hook, pun intended.

KaironBlackbard · September 11

Here's mk2

5/ 100 = 5% |
2 119ms 7/ 100 = 7% 2/ 100 = 2% 71-209-111-254.dvnp.qwest.net [71.209.111.254]
0/ 100 = 0% |
3 123ms 15/ 100 = 15% 10/ 100 = 10% 75.160.92.9
0/ 100 = 0% |
4 126ms 9/ 100 = 9% 4/ 100 = 4% ae8.edge2.chi10.sp.lumen.tech [4.68.75.189]
0/ 100 = 0% |
5 124ms 10/ 100 = 10% 5/ 100 = 5% atl-b24-link.ip.twelve99.net [62.115.58.98]
0/ 100 = 0% |
6 132ms 9/ 100 = 9% 4/ 100 = 4% atl-bb2-link.ip.twelve99.net [62.115.143.236]
0/ 100 = 0% |
7 136ms 17/ 100 = 17% 12/ 100 = 12% ash-bb2-link.ip.twelve99.net [62.115.137.132]
0/ 100 = 0% |
8 144ms 5/ 100 = 5% 0/ 100 = 0% rest-b6-link.ip.twelve99.net [62.115.140.209]
4/ 100 = 4% |
9 126ms 22/ 100 = 22% 13/ 100 = 13% akamai-ic-383767.ip.twelve99-cust.net [62.115.186.57]
0/ 100 = 0% |
10 147ms 13/ 100 = 13% 4/ 100 = 4% a2-23-130-208.deploy.static.akamaitechnologies.com [2.23.130.208]
0/ 100 = 0% |
11 --- 100/ 100 =100% 91/ 100 = 91% a184-26-104-146.deploy.static.akamaitechnologies.com [184.26.104.146]
0/ 100 = 0% |
12 170ms 9/ 100 = 9% 0/ 100 = 0% 198.20.200.1

Trace complete.

Seems I'm losing packets at every stop.

LadyGP · September 11

@ZOS_Kevin Are you able to confirm if any of this upcoming testing has to do with a possible fix for the issues expressed within this thread by chance or is it unrelated?

LadyGP · September 11

Well... the time has come. I think my experience last night was the last straw for me and my guldies.

A bunch of us just ended our ESO Plus memberships. The lack of response from ZOS on this is concerning.

ragnarok6644b14_ESO · September 11

LadyGP wrote: »

Well... the time has come. I think my experience last night was the last straw for me and my guldies.

A bunch of us just ended our ESO Plus memberships. The lack of response from ZOS on this is concerning.

Hmm, even as an RPer just hanging out in zones, my friends have disconnected fairly regularly. Even I have had problems... I think that's worth considering.

LadyGP · September 11

ragnarok6644b14_ESO wrote: »

LadyGP wrote: »

Well... the time has come. I think my experience last night was the last straw for me and my guldies.

A bunch of us just ended our ESO Plus memberships. The lack of response from ZOS on this is concerning.

Hmm, even as an RPer just hanging out in zones, my friends have disconnected fairly regularly. Even I have had problems... I think that's worth considering.

thinkaboutit · September 11

It does seem that the awfulness has been spread around from PVP to the rest of the areas...I wonder if they re-allocated PVE resources to PVE.

To that I would say trust the decisions of your predecessor at ZOS as they probably had a better idea of what's going on than the current crew in terms of why things were done a certain way.

LadyGP · September 11

thinkaboutit wrote: »

It does seem that the awfulness has been spread around from PVP to the rest of the areas...I wonder if they re-allocated PVE resources to PVE.

To that I would say trust the decisions of your predecessor at ZOS as they probably had a better idea of what's going on than the current crew in terms of why things were done a certain way.

The threads I just linked go back to 2017 and the reports are identical to this thread.

Jaraal · September 11

LadyGP wrote: »

@ZOS_Kevin Are you able to confirm if any of this upcoming testing has to do with a possible fix for the issues expressed within this thread by chance or is it unrelated?

Would be nice if they were testing an in-house DDoS system that would wean them off the Akamai bottleneck.

But my optimism has been jaded by the results of the past 10 years worth of performance improvement attempts.

LPapirius · September 11

Jaraal wrote: »

LadyGP wrote: »

@ZOS_Kevin Are you able to confirm if any of this upcoming testing has to do with a possible fix for the issues expressed within this thread by chance or is it unrelated?

Would be nice if they were testing an in-house DDoS system that would wean them off the Akamai bottleneck.

But my optimism has been jaded by the results of the past 10 years worth of performance improvement attempts.

nvm, not worth it

MedicInTheWild · September 11

@ZOS_Kevin @ZOS_GinaBruno
Can one of you address the recent performance issues? So many have asked and we have not really got any response other than the IT standard of have you tried these troubleshooting guide.......... It [snip]
I can only speak for PC NA Greyhost, but the server performance since update 43 has gone to complete ***, ping is always off the charts crashes and we seem to be only getting silence.
I will start with its great that we are adding stuff to the game and new content but can we not get any info on the current issues? New content that will be just as broken as everything else, I crashed in Reapers March the other day, I crashed in vDSA and vLC.
I until recently rarely crashed out, I have crashed more in 2 weeks than I have in 10 years.

Please formally address the performance issues. We have Dev trackers on way less important agendas but cant sem to have this added.

[edited for profanity bypass]

LadyGP · September 11

MedicInTheWild wrote: »

@ZOS_Kevin @ZOS_GinaBruno
Can one of you address the recent performance issues? So many have asked and we have not really got any response other than the IT standard of have you tried these troubleshooting guide.......... It [snip]
I can only speak for PC NA Greyhost, but the server performance since update 43 has gone to complete ***, ping is always off the charts crashes and we seem to be only getting silence.
I will start with its great that we are adding stuff to the game and new content but can we not get any info on the current issues? New content that will be just as broken as everything else, I crashed in Reapers March the other day, I crashed in vDSA and vLC.
I until recently rarely crashed out, I have crashed more in 2 weeks than I have in 10 years.

Please formally address the performance issues. We have Dev trackers on way less important agendas but cant sem to have this added.

Agree with the crashing more in 2 weeks than I have in 10 years statement.

[edited to remove quote]

Just_Attivi · September 12

awwww, cmon guys! its only been 4 months** ! cut them some slack!

**= 4 months of this threads ongoing problems (which includes STILL unviewed youtube recordings made specifically for ticket submission/troubleshooting purposes at ZOS request in this very thread), not including the planemeld event of PTS/live server data fiasco prior, akami issues going back years.

I basically only put joke comments in here now to make sure the thread stays up near the top, but genuinely it has been a disheartening and quite frankly disgusting lack of of communication and seemingly a lack of effort going toward this. Its been widespread, affecting all walks of the game (trials, dungeons, pvp, trying to empty pockets to a trader in town, picking flowers... I mean EVERYTHING), and the best we can get is a 'oh yea, we heard about that problem, take a number and sit down' sort of response. Not trying to shoot the messenger, I know mods on this forum likely arent pulling the strings, but genuinely, the constant voices in this thread are people that care about this game, that enjoy it, and simply hate seeing it fall into such a sad state. Ive always subbed to games I wanted to support/actively played. ESO is the first that I have cancelled my sub while still playing, but logging in is less and less enjoyable, and ESO has been teetering on the edge of being the first MMO i outright quit without first having a new game that held my attention, because its performance is so abysmal.

I know, i know, im just one small fish in the ocean of whales, so my voice is pretty clearly unimportant, but I know for a fact that so many others have already quit from the ongoing issues this year and the lack of action (im sorry, but 4 months for this without even a clear answer from the dev team as to what the issue is, quite frankly is absurd and laughable).

But dont worry, we are finally getting the PVP content we have all been asking for! (sarcasm, i know they said early on its not cyro update, but like.... bruh... this really just leaves me wondering who they listen to about what to implement. but at least now they can say they delivered some pvp content so all the PVP mains can stop whining that theres no new content @_@).

LadyGP · September 12

Just_Attivi wrote: »

but genuinely, the constant voices in this thread are people that care about this game, that enjoy it, and simply hate seeing it fall into such a sad state. Ive always subbed to games I wanted to support/actively played. ESO is the first that I have cancelled my sub while still playing, but logging in is less and less enjoyable, and ESO has been teetering on the edge of being the first MMO i outright quit without first having a new game that held my attention, because its performance is so abysmal.

This is also me to a T.

I dc'ed 5 times today in 2 hours. At this point I log in just to do writs and then log back out. Ended ESO + (I've had this on auto renewal for...5 years now?).

Can't support a game that I don't feel like supports their player base.

TechMaybeHic · September 12

I'll be averaging 80 ping and get freeze then suddenly rubber band and pulled across the map.

Also have seen tge slow bug again. Character permanently snared. Had to crash myself out tonight.

edward_frigidhands · September 12

LadyGP wrote: »

ragnarok6644b14_ESO wrote: »

LadyGP wrote: »

Well... the time has come. I think my experience last night was the last straw for me and my guldies.

A bunch of us just ended our ESO Plus memberships. The lack of response from ZOS on this is concerning.

Hmm, even as an RPer just hanging out in zones, my friends have disconnected fairly regularly. Even I have had problems... I think that's worth considering.

I could live with it being a PvP only issue but its now affecting EVERY aspect of the game. @ZOS_Kevin @ZOS_BrianWheeler

Look at all these posts regarding Akamai and ESO high lag/rubber banding issues going back to 2017. If I was ZoS I would be giving them (Akamai) an ear full. All the ping/latency/disconnects can be traced back to Akamai based on packetloss trackers/wireshark info I've seen.

https://forums.elderscrollsonline.com/en/discussion/473035/akamai/p2
https://forums.elderscrollsonline.com/en-gb/discussion/436992/high-latency-at-akamai-com/p10
https://forums.elderscrollsonline.com/en/discussion/446816/remove-akamai-and-provide-a-program-that-does-internal-tunneling
https://forums.elderscrollsonline.com/en/discussion/382929/akamai-issue-again
https://forums.elderscrollsonline.com/en/discussion/467316/pc-na-latency-packet-loss-akamai
https://forums.elderscrollsonline.com/en/discussion/365840/problems-with-akamai-ddos-protection-used-by-eso-my-isps-response-huge-pings-and-packet-loss
https://forums.elderscrollsonline.com/en/discussion/447160/does-akamai-need-to-go
https://forums.elderscrollsonline.com/en/discussion/436992/high-latency-at-akamai-com
https://www.reddit.com/r/elderscrollsonline/comments/avf7pt/returning_aussie_player_what_happened_to_the_ping/
https://www.reddit.com/r/elderscrollsonline/comments/avrpuy/oc_ping_now_over_300/
https://steamcommunity.com/app/306130/discussions/0/3780246883319683696/

@ZOS_GinaBruno @ZOS_Kevin @ZOS_JessicaFolsom

This thread right here (https://forums.elderscrollsonline.com/en/discussion/436992/high-latency-at-akamai-com/p10) is right in line with the tread we are currently posting in. May I suggest we have devs run through the previous thread and figure out how to deal with Akamai. Yes, DDoS protection is important but does it really do anything when Akamai basically makes the users feel as though theres a never ending DDoS attack going on?

That is quite the list...

LadyGP · September 12

edward_frigidhands wrote: »

LadyGP wrote: »

ragnarok6644b14_ESO wrote: »

LadyGP wrote: »

Well... the time has come. I think my experience last night was the last straw for me and my guldies.

A bunch of us just ended our ESO Plus memberships. The lack of response from ZOS on this is concerning.

Hmm, even as an RPer just hanging out in zones, my friends have disconnected fairly regularly. Even I have had problems... I think that's worth considering.

I could live with it being a PvP only issue but its now affecting EVERY aspect of the game. @ZOS_Kevin @ZOS_BrianWheeler

Look at all these posts regarding Akamai and ESO high lag/rubber banding issues going back to 2017. If I was ZoS I would be giving them (Akamai) an ear full. All the ping/latency/disconnects can be traced back to Akamai based on packetloss trackers/wireshark info I've seen.

https://forums.elderscrollsonline.com/en/discussion/473035/akamai/p2
https://forums.elderscrollsonline.com/en-gb/discussion/436992/high-latency-at-akamai-com/p10
https://forums.elderscrollsonline.com/en/discussion/446816/remove-akamai-and-provide-a-program-that-does-internal-tunneling
https://forums.elderscrollsonline.com/en/discussion/382929/akamai-issue-again
https://forums.elderscrollsonline.com/en/discussion/467316/pc-na-latency-packet-loss-akamai
https://forums.elderscrollsonline.com/en/discussion/365840/problems-with-akamai-ddos-protection-used-by-eso-my-isps-response-huge-pings-and-packet-loss
https://forums.elderscrollsonline.com/en/discussion/447160/does-akamai-need-to-go
https://forums.elderscrollsonline.com/en/discussion/436992/high-latency-at-akamai-com
https://www.reddit.com/r/elderscrollsonline/comments/avf7pt/returning_aussie_player_what_happened_to_the_ping/
https://www.reddit.com/r/elderscrollsonline/comments/avrpuy/oc_ping_now_over_300/
https://steamcommunity.com/app/306130/discussions/0/3780246883319683696/

@ZOS_GinaBruno @ZOS_Kevin @ZOS_JessicaFolsom

This thread right here (https://forums.elderscrollsonline.com/en/discussion/436992/high-latency-at-akamai-com/p10) is right in line with the tread we are currently posting in. May I suggest we have devs run through the previous thread and figure out how to deal with Akamai. Yes, DDoS protection is important but does it really do anything when Akamai basically makes the users feel as though theres a never ending DDoS attack going on?

That is quite the list...

There was a lot more when you google search Elder Scrolls Online Akamai issues - I just had to many tabs open and got tired of copying and pasting. I figured I made the point with the above links. @ZOS_Kevin

manukartofanu · September 12

I wonder how many people who decided not to play since the spring event will log in, see that the performance has gotten even worse, and quit the game for at least another 3 months.