How does the GeForce lan mission work?

Asdara · January 6

How does the GeForce lan mission work? Can't find an answer for this, and no official post on the forum.
I stricly played 50 min of ESO and followed this : https://www.nvidia.com/en-gb/software/nvidia-app/redemption-faq/
Not working

Vonnegut2506 · January 6

From the various posts on the forums, it works if you play through Steam on GEForce Now or the Nvidia App. If you are like many of us that don't play on Steam, you cannot get the NVidia App to recognize ESO. So no mount for us.

Belegnole · January 6

Per the Nvidia site game list, the game must be either Steam or Epic purchased games. The Bethezda/ZOS version does not work. I have tried everything that I can think of and have not had success.

Asdara · January 6

Yet the official page for the event claim that you just have to play 50min of them with nvidia app launched :

@ZOS_Kevin Can you confirm and provide more detail about this event, is this limited to steam player like previous Geforce NOW event, and is this different?

ThreeXB · January 6

Guess console players are exempt from this event? Didn't see anything on ESO website, just noticed event on Roadmap Kevin posted here in forums.

James-Wayne · January 6

This also was annoying me but luckily, I grabbed the free ESO game account when they did the Epic Games promo and have now managed to get the code via that method.

Its shame all the original players using the regular launcher miss out on so many freebies, hopefully this can be changed in the future when they update the launcher again (as stated in the end of year letter).

NanoTechnicianHQ · January 6

Its somewhat strange that I had ESO with the old optimiser, and its completely disappeared even after adding eso64.exe and the game client folder. Other games seem to be ok though, so I think theirs a file that is missing from the current version somehow or its just simply not detecting it.

TonyH196 · January 6

It appears that they have stopped doing the Amazon Prime loot drop thing and switched over to this.

RMW · January 6

Got it working with Steam now. At least now it detects the game and I can start the game from Nvidia.
Now I guess I need to wait for the code to appear? So far nothing lol

ESO_player123 · January 6

RMW wrote: »

Got it working with Steam now. At least now it detects the game and I can start the game from Nvidia.
Now I guess I need to wait for the code to appear? So far nothing lol

Did you logged off the app and logged in back? For me it appeared right after I did that.

RMW · January 6

ESO_player123 wrote: »

RMW wrote: »

Got it working with Steam now. At least now it detects the game and I can start the game from Nvidia.
Now I guess I need to wait for the code to appear? So far nothing lol

Did you logged off the app and logged in back? For me it appeared right after I did that.

Tried it but still nothing. Maybe I need to wait a bit - on reddit someone said it might take a couple of hours
Just wondering what I'm doing wrong 😅

coop500 · January 6

This 'sold out' *** is awful too. Clearly this wasn't meant as anything but a costly stunt.

Asdara · January 6

Here's my absolutely bewildering exchange with NVIDIA support on this matter :

Support Agent: Hi, how may I help you?

Me: Hello, I participated in the GeForce LAN mission reward for The Elder Scrolls Online. I played for 50 minutes as instructed but haven’t received my reward code. Can you help me resolve this?

Support Agent: Sorry to hear about the issue, please be assured that I will do my best to assist you further. May I know your country and the email address associated with your account?

Me: * / [email]

Support Agent: Thank you. Please allow me a few moments to check the details.
Support Agent: Thank you for waiting. May I know how many minutes or hours have passed since you completed the mission?

Me: I’ve been doing this for almost 3 days now, playing around 6 hours per day with the NVIDIA app open.

Support Agent: Okay, I checked the account details and see that, unfortunately, your account has not received the reward.
The rewards are available on a first-come, first-served basis and are not guaranteed for all. [Provided link to FAQ]

Me: Thank you for checking. I understand that the rewards are on a first-come, first-served basis. However, I completed all the steps as per the instructions, including playing for 50 minutes and meeting the requirements.
Could you confirm if there was an issue with tracking my session or if my participation wasn’t logged correctly?
Me: I’ve been trying to resolve this issue for three days now. I followed all the instructions for the GeForce LAN mission reward for The Elder Scrolls Online, playing for the required 50 minutes. Despite this, I haven’t received the reward code.
I understand that rewards are distributed on a first-come, first-served basis, but I completed the task early and within the specified conditions. Could you check again to ensure there wasn’t an error in tracking my participation? This delay has been frustrating, and I’d appreciate a resolution or a clearer explanation of what went wrong.

Support Agent: I understand your concern. GeForce LAN mission rewards are distributed on a first-come, first-served basis and are subject to availability. Unfortunately, by the time you completed the required playtime, the reward allocation had already been exhausted.

Me: Thank you for your response. I understand that the rewards are limited and subject to availability. However, I completed the mission as per the instructions within the required time frame.
If the reward allocation had already been exhausted, this wasn’t communicated clearly in the promotion, nor was there any indication during participation that I wouldn’t receive the reward. This has caused unnecessary confusion and frustration.[/email]

Asdara · January 6

@ZOS_Kevin
This entire experience has been an absolute mess. The promotion failed to communicate that rewards could be exhausted before participants completed the required steps. I spent hours following the instructions exactly and even before the official start of the event, only to be told after the fact that the rewards were gone. This is misleading, wastes people’s time, and reflects poorly on NVIDIA and ZOS. If rewards are truly limited, this should be made crystal clear upfront—not buried behind vague terms that only surface when things go wrong. This is unacceptable and incredibly frustrating.
@ZOS_Kevin

fizl101 · January 6

They haven't been exhausted unless they have separate allocations for epic and steam, as I claimed one this afternoon (UK time) on an epic account

ESO_player123 · January 6

Asdara wrote: »

Here's my absolutely bewildering exchange with NVIDIA support on this matter :

Support Agent: Hi, how may I help you?

Me: Hello, I participated in the GeForce LAN mission reward for The Elder Scrolls Online. I played for 50 minutes as instructed but haven’t received my reward code. Can you help me resolve this?

Support Agent: Sorry to hear about the issue, please be assured that I will do my best to assist you further. May I know your country and the email address associated with your account?

Me: * / [email]

Support Agent: Thank you. Please allow me a few moments to check the details.
Support Agent: Thank you for waiting. May I know how many minutes or hours have passed since you completed the mission?

Me: I’ve been doing this for almost 3 days now, playing around 6 hours per day with the NVIDIA app open.

Support Agent: Okay, I checked the account details and see that, unfortunately, your account has not received the reward.
The rewards are available on a first-come, first-served basis and are not guaranteed for all. [Provided link to FAQ]

Me: Thank you for checking. I understand that the rewards are on a first-come, first-served basis. However, I completed all the steps as per the instructions, including playing for 50 minutes and meeting the requirements.
Could you confirm if there was an issue with tracking my session or if my participation wasn’t logged correctly?
Me: I’ve been trying to resolve this issue for three days now. I followed all the instructions for the GeForce LAN mission reward for The Elder Scrolls Online, playing for the required 50 minutes. Despite this, I haven’t received the reward code.
I understand that rewards are distributed on a first-come, first-served basis, but I completed the task early and within the specified conditions. Could you check again to ensure there wasn’t an error in tracking my participation? This delay has been frustrating, and I’d appreciate a resolution or a clearer explanation of what went wrong.

Support Agent: I understand your concern. GeForce LAN mission rewards are distributed on a first-come, first-served basis and are subject to availability. Unfortunately, by the time you completed the required playtime, the reward allocation had already been exhausted.

Me: Thank you for your response. I understand that the rewards are limited and subject to availability. However, I completed the mission as per the instructions within the required time frame.
If the reward allocation had already been exhausted, this wasn’t communicated clearly in the promotion, nor was there any indication during participation that I wouldn’t receive the reward. This has caused unnecessary confusion and frustration.[/email]

What? There is a limited number of rewards? Did I miss this in the promotion text?

Smaxx · January 6

I wouldn't give too much to that support reply because to me this sounds like a blanket answer for all rewards that can't be redeemed (anymore) or are not showing up, even public ones that simply expired. This reward now has been kind of different after all.

The_Saint · January 6

https://www.nvidia.com/en-gb/software/nvidia-app/redemption-faq/#nv-accordion-ca847810a5-item-c24c465ab0

image.png?ex=677d6756&is=677c15d6&hm=ba2cf9e05128fcedca2d9aa62cbc224f8f6468a55ca6fdb6612c3440491c7661&

image.png?ex=677d6756&is=677c15d6&hm=ba2cf9e05128fcedca2d9aa62cbc224f8f6468a55ca6fdb6612c3440491c7661&

redlink1979 · January 6

Asdara wrote: »

(...)
Support Agent: I understand your concern. GeForce LAN mission rewards are distributed on a first-come, first-served basis and are subject to availability. Unfortunately, by the time you completed the required playtime, the reward allocation had already been exhausted. (...)

So I'm already excluded even before I tried to do it?!
I won't bother again with Nvidia and their "peculiar events".

fizl101 · January 6

redlink1979 wrote: »

Asdara wrote: »

(...)
Support Agent: I understand your concern. GeForce LAN mission rewards are distributed on a first-come, first-served basis and are subject to availability. Unfortunately, by the time you completed the required playtime, the reward allocation had already been exhausted. (...)

So I'm already excluded even before I tried to do it?!
I won't bother again with Nvidia and their "peculiar events".

I got one this afternoon, so unless they finished in the last 3 hours or so there are still some

redlink1979 · January 6

@fizl101 Thanks for your update.

Koshka · January 6

Limited edition promo rewards? That's just charming. *sigh*

ZOS_Kevin · January 6

Hi all, for those that are having issues with the NVIDIA Lan mission, we are checking in with them to make sure everything is working properly. In the meantime, if you do not want to wait, you can submit a ticket to our customer service team. Please note the promotion and they should be able to assist you in the short term for the mount.

Gwahiir · January 7

ZOS_Kevin wrote: »

Hi all, for those that are having issues with the NVIDIA Lan mission, we are checking in with them to make sure everything is working properly. In the meantime, if you do not want to wait, you can submit a ticket to our customer service team. Please note the promotion and they should be able to assist you in the short term for the mount.

Unfortunately customer services are just regurgitating the steps posted from Nvidia to me. I even linked your reply to them @ZOS_Kevin

irswat · January 7

Same. Ricardo was not helpful

Leighlaa · January 7

Yeah my response from ZoS customer service was not helpful. I hope this is resolved soon.

valenwood_vegan · January 7

*** UPDATE *** - After some back and forth with both zos and nvidia support, I did eventually get my code. Not totally sure if this was something support did or just some problem working itself out in the background (it's been about 16 hours since I initially completed the requirements), but this was certainly a more confusing process than it needed to be. I hope it eventually works for others as well.
...

Just to add to what others have said, even having ESO through Steam doesn't seem to guarantee that this works.

I can launch the steam version of eso through the nvidia app as per the instructions, but after doing so and playing for the required amount of time three separate times... nothing happens. Way too much frustration for a promotion.

Customer service asked for a picture, but there's nothing to send a picture of, as the nvidia app doesn't acknowledge that I played eso and the redeem tab says no rewards are available - I mean there's nothing I can send them to demonstrate that I met the promotion requirements (unless maybe I send a 50 minute video of me playing eso with the app open lmao), so I guess it's kinda pointless.

I do realize whatever the issue is may not directly be zos' fault, but unfortunately it does involve them and leads to a bad experience for their customers.

Soraka · January 7

I can't figure it out at all, I'm pretty sad that it seems to only work if you use steam or epic.

reazea · January 7

Vonnegut2506 wrote: »

From the various posts on the forums, it works if you play through Steam on GEForce Now or the Nvidia App. If you are like many of us that don't play on Steam, you cannot get the NVidia App to recognize ESO. So no mount for us.

That was my determination too. If you're on PC and bought the game from ZOS directly you can't get the mount....even if you're running a $1,500 GeForce video card. PC players are locked out of this promotion. To qualify you have to play on one of the following platforms:

Epic Games
Xbox
Steam

If you bought the game directly from ZOS you do not qualify for the promotion. Can you please confirm this @ZOS_Kevin please?

Asdara · January 7

UPDATE : I kept spamming nvidia support and asked for the ticket to be escalted, and they finally sent me a code.

reazea · January 7

Asdara wrote: »

Here's my absolutely bewildering exchange with NVIDIA support on this matter :

Support Agent: Hi, how may I help you?

Me: Hello, I participated in the GeForce LAN mission reward for The Elder Scrolls Online. I played for 50 minutes as instructed but haven’t received my reward code. Can you help me resolve this?

Support Agent: Sorry to hear about the issue, please be assured that I will do my best to assist you further. May I know your country and the email address associated with your account?

Me: * / [email]

Support Agent: Thank you. Please allow me a few moments to check the details.
Support Agent: Thank you for waiting. May I know how many minutes or hours have passed since you completed the mission?

Me: I’ve been doing this for almost 3 days now, playing around 6 hours per day with the NVIDIA app open.

Support Agent: Okay, I checked the account details and see that, unfortunately, your account has not received the reward.
The rewards are available on a first-come, first-served basis and are not guaranteed for all. [Provided link to FAQ]

Me: Thank you for checking. I understand that the rewards are on a first-come, first-served basis. However, I completed all the steps as per the instructions, including playing for 50 minutes and meeting the requirements.
Could you confirm if there was an issue with tracking my session or if my participation wasn’t logged correctly?
Me: I’ve been trying to resolve this issue for three days now. I followed all the instructions for the GeForce LAN mission reward for The Elder Scrolls Online, playing for the required 50 minutes. Despite this, I haven’t received the reward code.
I understand that rewards are distributed on a first-come, first-served basis, but I completed the task early and within the specified conditions. Could you check again to ensure there wasn’t an error in tracking my participation? This delay has been frustrating, and I’d appreciate a resolution or a clearer explanation of what went wrong.

Support Agent: I understand your concern. GeForce LAN mission rewards are distributed on a first-come, first-served basis and are subject to availability. Unfortunately, by the time you completed the required playtime, the reward allocation had already been exhausted.

Me: Thank you for your response. I understand that the rewards are limited and subject to availability. However, I completed the mission as per the instructions within the required time frame.
If the reward allocation had already been exhausted, this wasn’t communicated clearly in the promotion, nor was there any indication during participation that I wouldn’t receive the reward. This has caused unnecessary confusion and frustration.[/email]

How does the supply of pixels for a mount become "limited availability"?

This is making less and less sense the more I look into it.