Hi All, for those using the individual ESO Client, NVIDIA has patched the NVIDIA App and is noting things should be working for as intended now. Here are the steps to follow:
- Close ESO if you are playing.
- Close and restart the NVIDIA App (Note: NOT GeForce NOW. You need to use the NVIDIA App)
- NVIDIA App --> Settings --> SCAN NOW to pick up your games.
- You will now see ESO in the Graphics tab with all other games.
Just a note, with this patch to the NVIDIA app, the timer may reset, so you may have to play the 50 minutes again to get the mount.
Those playing on Steam or Epic, our previous post has not changed. New codes will be uploaded tomorrow afternoon (Jan.9). Please check your NVIDIA App then. If you still do not see a code after that point, please let us know and place a ticket. We will work with you to resolve this.
Again, please let us know if you run into issues, we can work with our teams to troubleshoot if that is the case. Thanks again, all.
Hi @ZOS_Kevin,
I’m encountering the same issue still with the LAN50 event. Since the NVIDIA app update, my ESO standalone client now appears in the app which is fantastic! I have never seen it appear in there before, I have been launching my ESO game client from the app now, but unfortunately, I’m still unable to claim the LAN50 mount reward despite playing the game for several hours.
I’ve been following the instructions provided by both ESO and NVIDIA support:
-Play for 50 minutes.
-Wait 2 hours for the reward to appear.
I have even restarted my pc after my sessions, but still no mount. I have even resorted to uninstalling my GPU drivers and the nvidia app entirely (through using display driver uninstaller (DDU)) and reinstalling them both fresh but without any success in getting the LAN50 mount reward.
I’ve been doing this consistently since the event started, but even after the Nvidia app update, the reward remains unclaimable/not appearing in my nvidia app rewards section.
I currently have a support ticket open with ESO support (Ticket #250106-002260), and I’ve also been in touch with NVIDIA support. While both teams are trying their best, I’m repeatedly receiving the same instructions, which haven’t resolved the issue.
Could you kindly work some magic to help me resolve this? I’d greatly appreciate any assistance you can provide.
edit:
I have a RTX 3090 FE
Update on the situation.
I was not opted in to the Nvidia rewards program, I had to go here and "opt in" https://www.nvidia.com/en-gb/geforce/rewards/sign-up/
Once done restart your PC and the reward should appear if you have played 50 minutes already, mine did straight away.
Inspector_Miles wrote: »@ZOS_Kevin Support just keep sending me to NVIDIA. Please, could you help?
Ticket 250109-001781
helgamarie wrote: »Inspector_Miles wrote: »@ZOS_Kevin Support just keep sending me to NVIDIA. Please, could you help?
Ticket 250109-001781
Same issue here Ticket 250109-000048. I'm using a NVIDIA GeForce RTX 3060 Laptop GPU (I included several screenshots proving that within the ticket and yet nothing)
I'm playing using the NVIDIA launcher that recognizes my game (attached screenshots included on the ticket) yet nothing. I'm playing the game using the ZOS/Bethesda launcher but is recognized on the NVIDIA launcher. Hence, I found the reward announcement a bit misleading since those using an NVIDIA card that have the game and can launch the game using the NVIDIA application should be eligible. Yet, neither NVIDIA or ZOS/Bethesda are recognizing they could have done things better.
That said, thanks, @ZOS_Kevin, for your help, even if that means some of us are not going to get the reward even if we use the NVIDIA launcher, own an NVIDIA graphics card, and own the game (ZOS/Bethesda).