How does the GeForce lan mission work?

Wolfkeks · January 8

Rishikesa108 wrote: »

I got an answer from ESO support, but they asked me to follow the instructions that I've already followed. Then... I have to ask to Nvidia support. Why the ESO support is telling me like that, but other players got the mount from the ESO support? Please help me... thank you Kevin !

@ZOS_Kevin

It's an automated answer. Reply to the ticket and link Kevin's reply - then they will add the mount to your account.

coop500 · January 8

Rishikesa108 wrote: »

I got an answer from ESO support, but they asked me to follow the instructions that I've already followed. Then... I have to ask to Nvidia support. Why the ESO support is telling me like that, but other players got the mount from the ESO support? Please help me... thank you Kevin !

@ZOS_Kevin

It also helps if you file it under missing item. I had two tickets open that got this run around rude response and only after I filed a new ticket under missing item and Kevin got involved did anything actually happen.

irswat · January 8

I knew this was a dumpster fire when I realized it was only going to be easy for people with epic/steam versions. I must say Kevin and his team have been masterful firefighters.

LikiLoki · January 8

The performance of the promotion was at such a low level that it was definitely a blow to the brand's reputation.

Thoas · January 8

@ZOS_Kevin

I've submitted a ticket too.

ticket: 250107-002433

Thanks.

Kyip · January 8

I submitted a ticket the day before yesterday, with a screen cap of my Nvidia graphics card, to the eso support/ticket system under missing item as an admin recommended. Yesterday they sent an automated response which was unhelpful. I answered it today asking for support from a live person, explaining I did not have steam or epic games. It was seen by a live person from the support team and fixed within two hours. Quick response once a live person saw it, he was very helpful.

Thanks to @ZOS_CouchTato for pointing me in the right direction!

TheBadFinn · January 8

Adding my ticket number for @ZOS_Kevin :
250108-001840

Sorry for all this extra work!

Edit: Woke up this morning with a reply to my ticket. They said you need to wait up to 2 hours after playing to receive the code. Not sure if that was what happened, but my code was now in the Nvidia App. Thanks for the help, Kevin!

theskymoves · January 8

@ZOS_Kevin -

I've also submitted a support ticket (250108-002085).

Thanks for looking into things; 'tis much appreciated.

Just got my code, so it's all good. Thanks again to Kevin and the support team for their efforts.

FireSoul · January 8

2 days, no joy.

I too submitted a ticket, just in case. (250108-002145).

JamuThatsWho · January 8

@ZOS_Kevin I was told by ESO support that there's nothing they can do, but other people have got their mounts?

Ticket: 250108-000371

ZOS_Kevin · January 8

Hi All, just passing along an update. We spoke to NVIDIA earlier today. They have plenty codes and noted that more codes would be granted tomorrow. If you still do not receive a code by tomorrow, we can grant the mount on our end as well. We will pass on any tickets we have for now. Thanks for providing ticket numbers and being understanding as we work with NVIDIA.

ZOS_Kevin · January 8

JamuThatsWho wrote: »

@ZOS_Kevin I was told by ESO support that there's nothing they can do, but other people have got their mounts?

Ticket: 250108-000371

I'll follow up on your ticket now.

Natakiro · January 8

I've been trying to get this mount for days to no avail. I have an nvidia GPU and the app and run ESO through Steam, but the code isn't showing up. I filed a ticket and would really appreciate getting the mount. Ticket: 250108-002247

RunningSucks · January 8

my ticket is 250108-000855 and I have the same problem. Nvidia support says that not everyone gets the code and eso support suggests to contact nvidia

Got mount from ESO support, Thanks!

P.S. the whole promotion was really frustrating

Astiron · January 8

I played on Geforce Now for an hour last night, as well as having played multiple times with the Nvidia App on windows running with the Steam version the last few days. Double checked that my account was linked with Steam and synced. Still nothing. Didn't file a ticket, but I hope the info can help support figure things out.

Grega · January 8

@ZOS_Kevin

Just got my ticket sorted out and mount applied!

Thanks a lot for your help!

alienmz · January 8

@ZOS_Kevin

I also filed a ticket and would really appreciate getting the mount.My ticket # is: 250108-002427

Thanks for the help !

Today after playing for 50mins i got my code - thanks !

Rishikesa108 · January 8

I want to thank the GM Ricardo, for giving me the Elk mount, because I met the assignment criteria. And most of all, I would like to thank @ZOS_Kevin for escalating my ticket and for being always so kind !

ZOS_Kevin · January 8

Hey all, quick update here on this promotion.

Those using the standalone ESO Client - We know this is frustrating, so thank you for hanging in there while we continue conversations with NVIDIA. We have been working with NVIDIA to resolve issues here and they believe they may have a fix. We are waiting for an update here. Please submit a CS ticket for your code if you have an NVIDIA graphics card and attempted the promo.
Steam and Epic players - New codes will be uploaded tomorrow afternoon (Jan.9). Please check your NVIDIA App then. If you still do not see a code after that point, please let us know and place a ticket. We will work with you to resolve this.

ZOS_Kevin · January 8

Hi All, for those using the individual ESO Client, NVIDIA has patched the NVIDIA App and is noting things should be working for as intended now. Here are the steps to follow:

Close ESO if you are playing.
Close and restart the NVIDIA App (Note: NOT GeForce NOW. You need to use the NVIDIA App)
NVIDIA App --> Settings --> SCAN NOW to pick up your games.
You will now see ESO in the Graphics tab with all other games.

Just a note, with this patch to the NVIDIA app, the timer may reset, so you may have to play the 50 minutes again to get the mount.

Those playing on Steam or Epic, our previous post has not changed. New codes will be uploaded tomorrow afternoon (Jan.9). Please check your NVIDIA App then. If you still do not see a code after that point, please let us know and place a ticket. We will work with you to resolve this.

Again, please let us know if you run into issues, we can work with our teams to troubleshoot if that is the case. Thanks again, all.

Kyip · January 8

Nvidia app actually displays my standalone ESO for the first time ever now.

Gandalf_72 · January 8

ZOS_Kevin wrote: »

Thanks for the tickets, all. Everyone who has posted a ticket so far, I have escalated your ticket to customer service. Please give them some time working through this. We also have a team member contacting NVIDIA again to discuss the issue around codes generally.

Hi @ZOS_Kevin
This is my ticket nr. 250108-002629:

Thank you so much

TyrTrolas · January 8

I play on Steam and got it from GeForce instantly, probably because i have it open 24/7

I thank god i downgraded back to GeForce months ago, the App is just dumb and buggy.

valenwood_vegan · January 8

Hey Kevin, just wanted to say thank you for the communication and for your / support's work to help resolve this.

virtus753 · January 8

ZOS_Kevin wrote: »

Hey all, quick update here on this promotion.
Those using the standalone ESO Client - We know this is frustrating, so thank you for hanging in there while we continue conversations with NVIDIA. We have been working with NVIDIA to resolve issues here and they believe they may have a fix. We are waiting for an update here. Please submit a CS ticket for your code if you have an NVIDIA graphics card and attempted the promo.

Steam and Epic players - New codes will be uploaded tomorrow afternoon (Jan.9). Please check your NVIDIA App then. If you still do not see a code after that point, please let us know and place a ticket. We will work with you to resolve this.

Thank you for the info for those players who have Nvidia cards.

For those who don't, is streaming via NOW still a viable way to earn this promotion, as advertised in the ESO announcement? Nvidia has been a bit misleading listing this under the NOW rewards page and addressing the notices to NOW subscribers, but then also saying in the fine print that the promo requires an Nvidia card on a PC, whereas NOW is accessible on a greater range of hardware. It seems that there is some conflicting messaging here.

Shara_Wynn · January 8

I play on Steam. Got nothing via GeForce Now (their Cloud steaming app and NOT to be confused with GeForce Experience).

I only got my reward code after launching ESO through the NVIDIA app and playing for the 50 minutes and only then after closing the app down and restarting it (which I did via a restart of my computer).

@ZOS_Kevin

ZOS_Kevin · January 8

valenwood_vegan wrote: »

Hey Kevin, just wanted to say thank you for the communication and for your / support's work to help resolve this.

No worries. Totally a team effort and thanks goes to our customer services and program manager for working to resolve this behind the scenes. Thank you (all of you) for flagging so we could work with NVIDIA to resolve this.

ZOS_Kevin · January 8

virtus753 wrote: »

ZOS_Kevin wrote: »

Hey all, quick update here on this promotion.
Those using the standalone ESO Client - We know this is frustrating, so thank you for hanging in there while we continue conversations with NVIDIA. We have been working with NVIDIA to resolve issues here and they believe they may have a fix. We are waiting for an update here. Please submit a CS ticket for your code if you have an NVIDIA graphics card and attempted the promo.

Steam and Epic players - New codes will be uploaded tomorrow afternoon (Jan.9). Please check your NVIDIA App then. If you still do not see a code after that point, please let us know and place a ticket. We will work with you to resolve this.

Thank you for the info for those players who have Nvidia cards.

For those who don't, is streaming via NOW still a viable way to earn this promotion, as advertised in the ESO announcement? Nvidia has been a bit misleading listing this under the NOW rewards page and addressing the notices to NOW subscribers, but then also saying in the fine print that the promo requires an Nvidia card on a PC, whereas NOW is accessible on a greater range of hardware. It seems that there is some conflicting messaging here.

We will need to check in on this to confirm. Let me follow up with the team and see if they can provide any clarity here.

Shara_Wynn · January 8

.

virtus753 · January 8

ZOS_Kevin wrote: »

virtus753 wrote: »

ZOS_Kevin wrote: »

Hey all, quick update here on this promotion.
Those using the standalone ESO Client - We know this is frustrating, so thank you for hanging in there while we continue conversations with NVIDIA. We have been working with NVIDIA to resolve issues here and they believe they may have a fix. We are waiting for an update here. Please submit a CS ticket for your code if you have an NVIDIA graphics card and attempted the promo.

Steam and Epic players - New codes will be uploaded tomorrow afternoon (Jan.9). Please check your NVIDIA App then. If you still do not see a code after that point, please let us know and place a ticket. We will work with you to resolve this.

Thank you for the info for those players who have Nvidia cards.

For those who don't, is streaming via NOW still a viable way to earn this promotion, as advertised in the ESO announcement? Nvidia has been a bit misleading listing this under the NOW rewards page and addressing the notices to NOW subscribers, but then also saying in the fine print that the promo requires an Nvidia card on a PC, whereas NOW is accessible on a greater range of hardware. It seems that there is some conflicting messaging here.

We will need to check in on this to confirm. Let me follow up with the team and see if they can provide any clarity here.

Thank you for the acknowledgment and for checking on this! Much appreciated.