Thol wrote: »

kenshindononub18_ESO wrote: »

Should we play our characters while this is going on?
should we access or use our bank at all?
should we rebuy the missing slots?

^This, I would like to have a clear answer to those questions too.
Everyone seems to be getting the same copy/pasted answers so far.

My request #140414-049987 was closed without any answer. Classy.

I know right? How hard is that? Just tell us if we should even play the effected characters, or use the bank or what.. at least give us that much. The utter and complete lack of communication is probably the most frustrating part of this! Not a very good start to this game. Bugs are to be expected, but how the company handles and resolves these issues are the key.. and frankly they have severly fumbled the ball here.

JaeGuan wrote: »

kenshindononub18_ESO wrote: »

Ungh... is there a customer support number i can call?

My two cents. There is a number, but the CS lines are so full you'll end up waiting on hold for hours just to speak to someone. You can only get them on telephone if THEY call you. They never answer your questions either because the CS does not even know what is going on half the time. "We're working on a fix and email us if your problem is still there tomorrow." That was, I believe, 4 days ago. Don't bother calling them. Write them an email ticket and then post the ticket number here if you get a "resolved" status.

well i submited a phone call request.. we'll see what happens. I cant even get into the damn game now at this point to see if my original tickets were closed/answered/still have the problem or what so .. that sucks.

140414-131028

what everyone else said.

Still haven't heard anything regarding this. I cannot play the game I paid for because of this bank bug. Please respond devs / cs.

Question Reference # 140413-149666
Date Created: 04/13/2014 11:09 PM
Date Last Updated: 04/13/2014 11:35 PM
Status: Solved

Not Solved

I think the best, quickest solution would be get rid of the horrible space limited bank upgrade system and just give everyone maximum bank space. It would almost make up for the loss.

Hi Jessica,

I already contact you twice about missing bank items. It had been 2 days. It hasn't been solved. I would like to know how long will it takes you to solve the missing bank items.

#: 140415-020528

Hope things will be solved soon.

Thanks,
C.

Question Reference # 140414-125074

Date Created: 04/14/2014 09:48 PM
Date Last Updated: 04/14/2014 09:54 PM
Status: Solved

Bank upgrades are still missing. Unless having the bank space disappear is intended, I don't understand how this is solved.

I only made it to level 20 but that took me a long time to get that far. Everything I accumulated, the skills, bank slots, CE awards - ALL gone. I emailed a ticket. They responded rather promptly that they were aware of the issue and will notify me when its been resolved. In the mean time, time was ticking away. No one bothered to own the case and keep me updated on what attempts were being made or will be made. Utter silence. After three days of waiting, I decided to create an alt character and start over. Invested those extra three days to bring my alt to level 10. Main quest line was bugged and could not progress further rendering the game un-playable again. This was the deal breaker for me. At this point I was so disgusted I just requested a full refund which they promptly did and didnt even bother ask why I was leaving. Just said, oh, ok. Heres your money. See ya. They dont care! This will be their down fall. They were awesome from Arena to Skyrim. Now theyre so big they dont care. Keep on with that attitude.....

BTW - today's patch did NOT fix my primary character. Everything still missing.

keithwhitfordb14_ESO wrote: »

BTW - today's patch did NOT fix my primary character. Everything still missing.

Did you even read the patch notes? I'm curious.

where are the patch notes from today? I cant find them usually when a patch is applied notes go along with it.

Just curious why does this effect some players and not others what are people who have lost skill points/bank space doing different than someone that has not lost anything.

Noswell wrote: »

The only thing that really annoys me about the spam response is
"If you are out of room and need to purchase more bank slots, please contact customer support once this issue is resolved, and we will be happy to assist you."

I don't understand this either.

140415-000732 still unresolved missing all bank slots and all items up to bank maximum (except for the random 60 items that were kept by default)

I have been affected twice to bank upgrades.

[Incident: 140409-067156]
[Incident: 140408-075888]

@ZOS_JessicaFolsom is it okay to start buying bank upgrades again yet? Inventory management & crafting is a huge pain with 60 bank slots.

Question Reference # 140405-000857

Date Created: 04/04/2014 12:23 AM
Date Last Updated: 04/11/2014 12:47 AM

Opened 5 other tickets all were closed and added to the above. Been waiting for 10 days now for a phone call back as I requested that from day 1. Since my initial ticket, my bank has reset again without me upgrading it at all. I have received 3 emails guaranteeing I would be refunded the 18K gold and items that were lost when my bank was reset back to 60 slots from 80.

Now I read from a CS post that we will lose our stuff once this is patched. I love how that part is disclosed after I already started to use my 30 days as I had requested to know if we were getting our stuff back because I was not going to use my 30 days till these game breaking bugs were fixed. Initial email also indicated that we would see a fix and item restoration shortly. Shortly is not 10+ days and 3 patches later. This is taking into account the fact the bug was noted in beta and reported extensively and ignored by the Dev team.