Missing Bank Items, Bank Slots, & Skill Points

Skeksi

Travail wrote: »

So, I'm confused... Are we or aren't we being reimbursed for the items we lost? There seems to be conflicting reports, here.

-Travail.

Based on what I have read:
- In "a future patch" the bank reset issue will be fixed, so that it will stop happening to anyone into the future. This fix will not restore any items or bank inventory slots that people have lost up until this point.
- The ZOS team is "exploring options" to return items, inventory slots and gold to any player that lost them as a result of this bug.

Basically, a fix will stop the problem happening, but won't automatically return lost items/inventory. However we should get everything back eventually after the fix has been applied.

That is my understanding. I am not a Zenimax representative, so I may be wrong.

gladen5rwb17_ESO

I agree with you Fransiscus. Trusting in the game developers is very important. Trusting that my game will not cause my character to become even more broken that it is, is the most important thing one needs to play it.

I do not trust that logging in and banking any item at all will not cause it to disappear. Or that my unspent skill points will not disappear or my mount as other have claimed has happened to them.

My main character can see about 30 items in the bank, my other characters see only 1 item in the bank. How can I use my alts to bank items for me if they cannot see them?

The game is unplayable for me and my trust in the game has plummeted.

Markuseb17_ESO15

yesterday after the patch i had 3 mails from hirelings. i was able to take the attachments and could open 2 of the boxes. when i opened number 3 it disappeared from the inventory. after loosing 20 bank slots and bank deposited gold 9 days ago, once an item which i unequipped, now a hiteling box, i am loosing my confidence in this game altogether. as some friends already cancelled their subs i consider it as well. this is no fun anymore, only annoying, a waste of time and money.

Fransiscus

gladen5rwb17_ESO wrote: »

I agree with you Fransiscus. Trusting in the game developers is very important. Trusting that my game will not cause my character to become even more broken that it is, is the most important thing one needs to play it.

I do not trust that logging in and banking any item at all will not cause it to disappear. Or that my unspent skill points will not disappear or my mount as other have claimed has happened to them.

My main character can see about 30 items in the bank, my other characters see only 1 item in the bank. How can I use my alts to bank items for me if they cannot see them?

The game is unplayable for me and my trust in the game has plummeted.

Yes i agree this is going nowhere i just bought after an year another gametimecard from wow and see how strange my toon is still there and nothing is missing,sure feels good to play and only having to worrie about chinese hackers and phisingsites so i got me an authenticator and play worriefree my priest Fransiscus on Saurfang i think i will see many of you returning lol

ThatBAMF

Has anyone respec n noticed skill points that remained spent, i dont know if i wasn't paying attention to some npc that might have granted permanent skills, but I have about 4 crafting skills that did not reset

Elromir

To the people that lost items in the bank slot reset, pay close attention to your alts inventories, I thought I lost my items but they were indeed in one of the alt's bag.
In the end I "only" lost the bank slot upgrade money.

Razeltrushan

Question Reference # 140407-060335
Date Created: 04/07/2014 04:36 PM
Date Last Updated: 04/12/2014 12:22 PM
Status: Solved

gladen5rwb17_ESO

@Elromir, all my alts are mules and remove items on a regular basis from the bank. However, my bank registered empty but for one item. I had over 80 items in the bank when I logged off to an alt to remove their particular matts.

@ThatBAMF I also have been opening crafting containers and noticed a. they disappear from mail and do not go into the inventory or the do go into inventory but when I open them the contents disappear.

Max089

ZOS_JessicaFolsom wrote: »

If you submitted a help request for this issue, are still experiencing it, and your ticket was erroneously closed as "Resolved", please reply to this thread with your ticket number.

Question Reference # 140414-007771

Date Created: 04/14/2014 01:55 AM
Date Last Updated: 04/14/2014 02:00 AM
Status: Solved

My issue has not been solved, in fact it happened again tonight.

sg.geggyprb18_ESO

My bank has been wiped and additional slots have been lost for a SECOND TIME. This game has little to no storage options already and I couldn't imagine the bank being bugged for a second time but alas it has happened to me once again. I have levelled 2 characters to 50 and have been focused on stockpiling craft materials to sell once the economy has matured. My mistake was trusting the bank... I have received the explorers pack items once again and I have not touched my bank since. I will not touch the bank at all until this has been fixed and a restore has been made. There really isn't any excuse for not restoring lost items as my banks state has not been changed since 30 mins ago and will stay that way.

For those wondering why I even have 2 level 50's, my main was 'quest blocked' and was unable to complete the main quest. I managed to level a character since reporting the problem just so I can progress and play the game.

I consider myself extremely patient however this has to be the most outrageous series of bugs I've ever experienced in a game and has potentially lost me weeks worth of time. Please respond to my ticket ASAP.

Ticket: 140416-014134

jesperdyrvangb16_ESO

Ticket: 140416-009531

Lotus3884b14_ESO

I created a new character today to play and upon creation some of my previous characters items appeared in my inventory on the freshly created one. Those items were removed from my original character, as well as some items that have disappeared completely. When I logged back in at the bank I also noticed that my players bank space had been reduced to 60, and those items that I had acquired were gone. I had logged on to play with friends and with my inventory full I was force to repurchase banking space. Please can I have my original items, banking space restored, as well as the money spent on banking space up to 80 slots.

My ticket reference number is 140416-017809

Sindofin

ZOS_JessicaFolsom wrote: »

If you submitted a help request for this issue, are still experiencing it, and your ticket was erroneously closed as "Resolved", please reply to this thread with your ticket number.
Thank you

Ticket number: 140413-066784

scarelineb17_ESO

Bank bug , from 120 bank slot to 60-> lost like 40 things~ bc my char inventory was full.

Ticket number:# 140414-089568

davidblowerb16_ESO

Bank bug, only lost 20 slots back down to 60, lost unknown number of items, most went into available inventory slots. As far as I am aware I have not lost gold or Skill points but ?. Not sure if the ticket is still open, keep responding to it every couple of days to try to keep it active....but NEVER get a response.

Some sort of ETA would be nice or even a response now and again confirming that i am still on the list to be sorted.

Ticket No. 140407-057705

seriously thinking of cancelling sub. love the game but the lack of response is not giving me much hope the game will be a success, people will be leaving in droves if they don't get this sorted soon.

wolfguard101

ZOS_JessicaFolsom wrote: »

Last night, we performed a maintenance to address the long loading times that many were reporting, and some of the missing bank item issues. If you are still missing bank items, deposited gold, bank slots, and/or skill points, please submit a help request either in-game or via our help portal here: https://help.elderscrollsonline.com/app/ask/ We are actively investigating this issue.

If you have already submitted a ticket about this issue, we ask for your patience, please. We're getting through them as quickly as possible.

If you submitted a help request for this issue, are still experiencing it, and your ticket was erroneously closed as "Resolved", please reply to this thread with your ticket number.

Thank you

Jessica this post of yours maybe an update on the info I was sent by email but as I don't sit in forums All day I was counting on the reply that stated last nights maintenance would fix this. And am therefore disappointed you still cannot even tell us when the problem will be fixed let alone if or when we will be reimbursed our gold items and bank slots. How about you make up for the total lack of support so far by committing to when the fix will come.

wolfguard101

I have canceled my subscription already as I have no intention of paying till this is fixed and would recommend everyone else with the issue do the same maybe then with loss of income they may sort this out

Travail

Well, interestingly, my items have slowly been returning to me.

First, a couple of the racial motifs I had lost suddently reappeared in my bank (and I quickly withdrew them!) Then, when I logged into another character, some of the items which were in my bank appeared on that character (I know I did not mistakenly withdraw them previously. They were PvP siege weapons, and that character is only level 7. No way did I withdraw those items on that character.)

Very odd series of occurrences, but it looks like I have regained almost everything I lost, aside from the bank slots, which are still at 60 (down from 90.) I'd definitely suggest periodically logging in with all of your characters, just to see if your missing items start popping up in their inventories.

-Travail.

elderscrollsonlineb16_ESO153

After yesterdays patch my bank was reset, lost the upgrades, bank was empty and receoved the pre-order bonusses again by mail.

logged into an alt, which still had items in the bank, so I was able to recover most of my items.

I am still missing the 2K in gold I had stored in the bank, I believe 3 bank upgrades (could have been 2) and probably several stacks of crafting mats.

Submitted an in game bug report

Baragoon

Ticket 140407-077594

Missing 11k+ gold and 2 bank slot upgrades.

Would like offical feedback via the support ticket this has been escalated to the proper people as it has been claimed in the ticket itself.

I should mention this was a followup to ticket 140407-077594 which was marked solved.

anghara

Still not fixed. I did get them to change the flag from solved to 'customer reply required,' however. Though I might argue I'm not the one who needs to do something.

Missing 2 bank upgrades - want them or the money paid for them restored. Since I haven't played since it happened, due to not getting ANY answer if it was safe to do so or if that would screw up any chance of resolution, I'd also like a credit for the days lost. 8, at this point.

Incident: 140408-063972

wolfguard101

Missing items i can handle but fact i lost about 78000 gold has left me fighting for every penny selling gear i would have broken down for materials just to have enough eventually to pay for the 40 slots in bank they have lost. I should have stuck to my usual practise of keeping majority of gold kn main toon. But thought it was easier for alts to have access and put it into bank. The one place i foolishly expected to be safe. Now im back upto about 20k but as i want to also finish leveling blacksmithing will have to buy the rarer upgrade materials. Although i probably wont bother having decided to no longer play once free time expires if this isnt resolved so best zenimax refund the supposed test payment they took after i initially set subs up

oh the UNRESOLVED ticket numbers on this are

140413-148504 and also 140415-044578

I got annoyed and submitted another ticket after they stopped well barely started in first place giving any updates on how /when this would be fixed. I have been sent 3 or 4 surveys on my CS experience in which stated why I was not happy with the response or Customer Service.
Its like police saying 'hey we know who stole your car and left as a burnt out wreck at side of the road, but we aren't going to do anything about it as well it wasn't our car thanks' but hope your satisfied with that and we also let the thief keep your car key so he doesn't have to break any windows when he robs your house... HAVE A NICE DAY

operationarmchair

Marked as resolved, but it is not. I've sent a response to it, but no change or return.

Question Reference # 140415-047393

Date Created: 04/15/2014 10:01 PM
Date Last Updated: 04/15/2014 10:08 PM
Status: Solved

Markuseb17_ESO15

-- Nev-Ras-K --
This one thinks CS is just another bugged NPC on planet ZOS. This one thinks CS only answers if you skill Persuasive Will and Intimidating Presence beyond VR10. So, we must grow together or must die apart. Says Khajiit.

You will receive:
#NA (item missing)

- Complete Quest (unsub ESO)
- Never mind

kewl

@keithwhitfordb14_ESO I'm with you. Canceled my sub over this and a host of other issues they knew about during Beta.

kewl

Skeksi wrote: »

Well it is nice that they're communicating with some people. Hopefully I will receive similar correspondence in the near future.

That's just it. The bug has affected so many people, why not:

1) Prevent people from buying additional bank slots.
2) Come out with an official statement about how the problem will be solved.

ZOS and its CS contractor is knee deep in it right now. And I refuse to pay for, what is essentially, Beta testing. Sub canceled, see you in a month.

Kilitar

3rd time now.
Starting pets ZOO + Pledge of Mara Hareem.

Exivus1

DAY 4 - STILL NO RESPONSE!! 140413-000655

Nacht

Actually... I unsubbed because of the game, not because of the Customer Support. Hands down ESO has had the best customer support I've ever encountered. Sometimes when volume is low you can actually chat with them in game about an issue or, barring that, they'll actually call you which I've never had a game company do... ever. It wasn't even offered, nor was GM chat most of the time.

But... the game is flawed. Features poorly implemented (Bank space & Guild store functionality). Research is so linear and anemic it's painful - all crafting utterly useless until - perhaps - the endgame. There is zero wiggle room to make your character Unique in the setting.
And their forums... Pretty much the utmost worst game forum I've ever seen.

And they're not about to ask people why they quit. They don't care, they just close any threads people open to explain why (such posts that are intelligently composed and are not flames or flame-bait).

So... I'll go back to D3, GW2 (with it's properly implemented craft system and minimal but useful 'auction' house), and WoT. Eve Online does it best, but I'm not going back to that job.

And... the bugs didn't run me away, no. I had very few bug issues. Gold spammers glutting my inbox were even a mere trifle annoyance. But being forced to fill my character slots with mules and half of my time juggling materials... yeah, game killer. Leaving it to the mod community to make things functional (Thank you, Minion & Mod coders!)... yeah, game killer.

kewl

wolfguard101 wrote: »

I just read the post reference the fact they wont be returning the bank slots items or gold stolen by the bug in their game code... this is unbelievable and totally unforgivable .. people always 'QQ' about the other mmo's out there but I can say I have never received such poor service and lack of caring from any other game.. back to blizzards cartoon graphics at least bugs and all they always came through with the fix..

@wolfguard101 My old WoW GM read about the bugs and sent me a text yesterday. "You done w/ ESO yet? I'll open a raid spot for you May 1st." Love that guy.