Missing Bank Items, Bank Slots, & Skill Points

ToKu

Ticket # 140412-108785

Marked as solved but bank is still at default state and gold still missing.

kenshindononub18_ESO

so where do we get a reply from in game tickets? I sent in two but havent logged back in to check since yesterday. Do we get an email or is the reply in game? I am very upset about this and want my slots/gold/items back. Im actually very concerned about what to do while waiting. Can i even play my character? Can i take and put items in my bank? What is the protocol here? Should i just not log in until i have a reply/solution? I dont want to make it worse. Im imagining at the least i shouldn't mess with my bank, but id like to at least play the character if i could. Does any one know? Is there a word from CS about that? Its kinda important. The lack of updates/communication here is disconcerting.

Im reading people are missing skill points too. How can i check if im missing those? How many skill points should a lvl 6 character have, not counting sky shards? This is a real problem.. this isn't a minor bug, this is SERIOUS stuff. If i dont get everything back im going to be canceling the 3 month sub i signed up for.


*edit* wow cyper_zero that sounds horrible.. im getting a bit worried about what reply i'll get.

Micdevero

Question Reference # 140414-003793

I also have the mail from the CE package back in my mailbox again, as well. I have sent in multiple replies because mine too says solved.

Iarao

yeah, how do i count up my skill points? how do i know what shards i visited?

kenshindononub18_ESO wrote: »

so where do we get a reply from in game tickets? I sent in two but havent logged back in to check since yesterday. Do we get an email or is the reply in game? I am very upset about this and want my slots/gold/items back. Im actually very concerned about what to do while waiting. Can i even play my character? Can i take and put items in my bank? What is the protocol here? Should i just not log in until i have a reply/solution? I dont want to make it worse. Im imagining at the least i shouldn't mess with my bank, but id like to at least play the character if i could. Does any one know? Is there a word from CS about that? Its kinda important. The lack of updates/communication here is disconcerting.

Im reading people are missing skill points too. How can i check if im missing those? How many skill points should a lvl 6 character have, not counting sky shards? This is a real problem.. this isn't a minor bug, this is SERIOUS stuff. If i dont get everything back im going to be canceling the 3 month sub i signed up for.


*edit* wow cyper_zero that sounds horrible.. im getting a bit worried about what reply i'll get.

kenshindononub18_ESO

well shards you can check in the achievment section, but im just not sure how many skillpoints you should have based on lvl.. i think you get one for finishing coldharbor, then 1 per lvl? not sure though, wanted someone who knew that could clarify it.

and im still not even sure if i should log in or what to do while this is being fixed. I got no email from customer service, are replies just in game or what?

*edit* BTW i never entered my code for the extras that came in the retail package.. should i hold off on that too for now?

daniel.wisemanub17_ESO2

Ticket Number 140414-001123 created on 4/13
Just logged in and my bank is still at 60 slots. Should be 80 or 90
No idea how many items / gold I lost.

Rith

Question Reference # 140412-108798
Date Created: 04/12/2014 09:12 PM
Date Last Updated: 04/12/2014 09:20 PM
Status: Solved

Bank still at default with items/gold lost.

UncleMo

Still not fixed and I have no idea what my ticken number is.

Requielle

kenshindononub18_ESO wrote: »

well shards you can check in the achievment section, but im just not sure how many skillpoints you should have based on lvl.. i think you get one for finishing coldharbor, then 1 per lvl? not sure though, wanted someone who knew that could clarify it.

and im still not even sure if i should log in or what to do while this is being fixed. I got no email from customer service, are replies just in game or what?

*edit* BTW i never entered my code for the extras that came in the retail package.. should i hold off on that too for now?

You get one per level, one per 3 skyshards, and certain quests grant them (I don't have a handy-dandy lists of which quests, but I'm sure some fansite out there does).

jasoncyke

Question Reference # 140414-000260
Date Created: 04/14/2014 12:03 AM
Date Last Updated: 04/14/2014 01:12 AM
Status: Solved

Solved?? No it has not.

Daedra_Squirrel

Hi!
I waited for today's patch, I hoped bank space issue will be solved. Nope. I still miss 40 slots in bank. No idea how many items from bank are lost. Thanks god, I didn't have any gold in bank.

Question Reference # 140412-106511

Date Created: 04/12/2014 08:33 PM
Date Last Updated: 04/12/2014 08:52 PM
Status: Solved

DraconX

Any idea when they are going to finally fix it ?
140414-019403

Thrudra_Magia

My bank spaces and related items are still missing. My incident number, 140414-129561, was listed as being solved in the email I received from Zenimax. The other issue I had (trading with a player and they lost items, I lost money) has not been addressed.

Ignoring a problem is not an acceptable solution.

Exivus1

Joining the chorus of others here.

Patch did nothing for restoring items (I really didn't think it would anyway). Still am missing 60k gold on my character.

Ticket: 140413-000655

This is just getting ridiculous. Entering Day 4 now.

Sylvyr

90 to 60 bank slots. multiple CE reward mails.
Bank slots not resolved.
Reference # 140411-078984

kewl

Brydion wrote: »

I experienced and reported this exact problem during beta. Last week I experienced the problem in live. It seems to me that as much as I enjoy this game, that if it is not presently in a condition suitable for play as intended, then I would be a fool to allow my sub to go into effect. If at some future time the game becomes playable then I can always sub at that time rather than continuing to pour money into it in hopes of the best.

Exactly how I'm feeling right now. I'm giving them till 5/5.

vvbebovv

Was marked as resolved, I waited after the patch like you guys said.. It's still not solved..

140414-002827

KhajitFurTrader

Just chiming in:

Question Reference # 140415-024357
Date Created: 04/15/2014 04:16 PM
Date Last Updated: 04/15/2014 04:20 PM
Status: Escalated

Note the "escalated" status right from the start, seems to be new. (insert obvious "Well, that escalated quickly" meme here)

kewl

Tomster wrote: »

When asking for customer support and reporting it in game I recieved no reply, not even a generic "Thank you your ticket has been submitted". After reporting it the next day from the website I recieved the generic answer that everybody recieved.

The trouble is that it is not answering any of the critical questions the customers have and links to no knowledge base whatsoever. This is what I'm most annoyed about and probably 90% of others, the lack of information or conflicting information.

Working in IT-support I know the stress is sometimes rough, you can only do one thing at a time and are horribly undermanned and you run around like crazy trying to fix everything and holding all the balls in the air at once. But if you just sat back and thought through it would make things a whole lot easier.

This could easily have been remidied by simply communicating between departments and typing the answers to the following questions for instance first in the post on this topic in this forum here. Then the generic email message could just include the link to this topic, answering in the middle of this topic is not sufficient since most people don't have the time to go through it all to find answers from staff that may or may not exist. Anyways something like this:

Guidelines:
- Should you buy the bank slot upgrade again or not?
- Anything else you should refrain from doing until the bug is fixed?
- Should you even play at all?

Actions:
· Anything special the customer should do to help troubleshooting?

Items & Gold:
· Will lost items and gold be returned?
· Will Gold spent on rebuying upgrades be returned?
· Will lost skillpoints be returned the same or reset?

These questions would also be good if you included to the best of your knowledge.

Status:
· Have you identified the problem?
· Working on fixing it?
· Etc.

Timeline:
· When will the patch be released?

Compensation:
· (How) Will you be compensated for lost time that you paid for in case you should/could not play until it is fixed?

This would have made most people to happily live with a bank of 60 items until it is confirmed to be fixed.

Personally I have not upgraded the bank again and am not sure yet if I have lost up to 20 items or if they are at an alt since I tend to have every slot full in all my characters (my orc alt is named "Hoarder" after all), now I've cleaned up however. Case: 140413-105505, 140414-059324. Thank you, have a nice evening!

Best Regards
Il Khan

Thank you @Tomster. I hope someone from ZOS reads this post.

This is not a thread of children crying about silliness. We are customers who care about your product.

kewl

Era wrote: »

a simple reply to peoples open tickets would be good customer relations.......

It really is that easy....timely and reliable information. Something to instill confidence.

pierreyves.migeonb16_ESO

Hello I lost 40 items more or less and I didn't receive any news since I reported the issue using the ingame function. No refound or items. My ticket number is #140409-053614

It's the same problem I reported via mail since I didn't receive the answer after a day (now yes) after the initial report: ticket number #140409-058815

kewl

krashwire_ESO wrote: »

Oh and to top this poop sundae off with a little cherry I was told by customer support that if I submitted any other tickets I would have disciplinary action taken against me. Really? You guys close my tickets, refuse to respond with anything even remotely helpful and then threaten me for submitting tickets?

Worst customer service ever.

That is incredibly inconsiderate. @krashwire_ESO please post a copy of the reply. The forum moderator needs to see it.

rsanidad_ESO

Brydion wrote: »

I experienced and reported this exact problem during beta. Last week I experienced the problem in live. It seems to me that as much as I enjoy this game, that if it is not presently in a condition suitable for play as intended, then I would be a fool to allow my sub to go into effect. If at some future time the game becomes playable then I can always sub at that time rather than continuing to pour money into it in hopes of the best.

Exactly what I've done when I found out that this issue has been around since beta.

Knottypine

Kord wrote: »

This bug should never have made it out of beta. Anyways, for those of your stricken by it, was anything mentioned about it being OK to use the existing 60 slots to transfer things to mules without breaking their upcoming "fix"?

The reason I'm asking is that I'm kind of afraid to try transferring stuff out of the bank with things in the state they are and them needing to correct my situation.

Not all bugs are picked up during beta. And as a matter of fact, this wasn't a bug in beta at all... as far as I can tell, it only became a bug on the official 4/4 release.

About transferring, I don't recall anything being mentioned, but I have been actively transferring items in and out of the bank from alt to alt.

I imagine the "upcoming fix" should restore lost spaces, as well as lost items in those spaces, and should have no effect on your bank and currently stored items.

kyle_5205_ESO

I was hoping the maintenance/patch would fix mine today, but since it did not I guess I will post my ticket on here also. My bank slots are still missing. It has been marked as solved since submitted back on 4/13. # 140413-118406

Salmonleap

Exivus1 wrote: »

This is just getting ridiculous. Entering Day 4 now.

Oh it is well past ridiculous. Some people are "entering" week #3 with this bug. And that's not counting those that saw it during beta. I know losing you bank upgrades etc is terrible, but it's not like you're the first one, the only one, or the one that has been hit the worst by this bug. There is no reason to think that you're going to see a fix in a day or two when others have been waiting weeks. If the fix was a simple one, ZOS would have done so already. The odds are that the fix is non-trivial, difficult to locate, and/or otherwise difficult to nail down.

krashwire_ESO

VertigoTX wrote: »

krashwire_ESO wrote: »

Oh and to top this poop sundae off with a little cherry I was told by customer support that if I submitted any other tickets I would have disciplinary action taken against me.

Suggestion... paste that email here.

This was on the phone. The history is I opened a ticket in game. It was closed with the stupid Molag Bal did it auto response. I opened a new ticket since my first one was closed without even being read. It was closed with an autoresponse that it was known (not resolved of course, but they marked the ticket solved anyway). I then logged a third. Same thing.

Friday my wife found the thread with a link that said submit a ticket here if you have this issue. So I logged a new ticket on the website, thinking that perhaps in game tickets are just being ignored (it would go along with the rest of the terrible responses I have gotten). I also logged a phone call back request. About 2.5 hours later I get a call back. It was during this phone call that I was threatened.

Simply ridiculous. The only upside to this is that I happen to work in Customer Service at a software as a service company. We all had a good laugh and used my experiences here as an example of the worst way you could ever handle an issue that is tough to resolve.

Angushh

No compensation until they restore or fix this mess???? Can i even play my character? This is great...

My tickets:
Question Reference # 140413-047207
Date Created: 04/13/2014 10:38 AM
Date Last Updated: 04/13/2014 10:44 AM
Status: Solved

Question Reference # 140414-014839
Date Created: 04/14/2014 03:52 AM
Date Last Updated: 04/14/2014 04:13 AM
Status: Unresolved

Everyone whos got this bug have the imperial edition and received the imperial edition mail with the itens twice or more when the bug happen? Maybe this have some connection.

PixelStix

This happened to me twice. The first time, I lost 3 bank upgrades and the gold from my bank, and the second time, 2 more bank upgrades.

I submitted a ticket both times - one of which was marked resolved with no actual resolution, and the other of which I didn't get a response or ticket number for.

Ticket number: 140411-073232
Date: Apr 12, 2014

It would be great if we were given more information. I read the recent patch notes, and it doesn't sound like the issue has been fixed this time around.

Chikenuget

Update: Fixed Skillpoints missing. Gained all the skill points I had lost on my VR1 (88 total)

http://www.reddit.com/r/elderscrollsonline/comments/234hlx/psa_cs_came_through_skill_points_reappeared/