Well my free month, and everyone else's free month for that matter, has roughly two weeks left. This is a major issue. Since I am not going to risk losing more items that I may not get back i'm not going to expand my bank again until its fixed.
And if its not fixed (not addressed but actually fixed) by the end of the month I cant see keeping the subscription.

I want to argue this should be a top priority issue, but after reading about people losing all skill points, being stuck on login screens for days at a time and other horrendous bugs I guess I should be thankful all I have lost is a large amount of gold and items and bank slots.

I hate to share the bad news, but they have already said the fix will not be retroactive sadly.

krashwire_ESO wrote: »

I hate to share the bad news, but they have already said the fix will not be retroactive sadly.

They've also used that same breath to assure people that the items can and will be returned, so what they mean by that is anyone's guess.

On Sunday this week midgame I was hit by the bug that resets your bank to a 60 slot one.. causing me to lose the 40 slot upgrade I had and not sure of exact amount but around 75000-78000 gold stored in bank for use by alts. This coincided with me recieving another set of the imperial gifts as on day one. I submitted a ticket and after couple of replies from zenimax customer support was told that they were addressing this issue with last nights maintenance.
there replies being:

We have scheduled the following maintenance times to address this issue:


North American Megaserver
Tuesdays at 8:00am EDT (12pm GMT)
Fridays at 8:00am EDT (12pm GMT)

and the one directly prior to the above of:

We are currently investigating a fix for the issue regarding bank space.

Missing items and slots will be returned, and we recommend that players not purchase additional bank spaces, as they may be lost when this is fixed in an upcoming patch.

We apologize for the inconvenience, and ask that players please bear with us as we work on a solution.

Now today I have patched repaired etc the game logged in to find nothing has changed with no lame excuse email from zenimax to say why and there clever method of closing a ticket as resolved just by sending you a cut paste reply.. I have reopened this dispute.

How come in other MMO'S I have played they can return a character my son deleted 12 months ago with his inventory and gear including in game banks within 24 hours easily but zenimax can offer nothing but excuses. I know this is hard to understand for those of you that have not been effected by it but the loss of the already small bank spaces has drastically effected the game for me.. the lost gold is really annoying as I couldn't buy new spaces anyway.

I was dumb enough to recommend this game to several friends and now feel guilty that at least 3 of them have been hit by this bug with one of them losing his skill points as well... yes they also bought the imperial edition. Two of these players have subsequently stopped playing leaving me feeling guilty for the money they spent to purchase the game.

So any sign of when you will bother to fix this MAJOR issue to game as its getting a lot of forum time outside your community site including live feed youtube of a guys account showing the bank being reduced in size and all items /gold going missing as I am sure this isn't the kind of PR advertising of the game you wanted,

ALSO has anyone effected by this bug actually gotten their account restored yet if so when and how long did it take.

Ticket number is 140413-148504

This is just embarrassing. Clearly, I didn't expect this game to be bug-free, but the customer service is just abysmal. I cannot in clear conscious recommend this game to several of my friends. I told my cousin yesterday to hold off, explaining the game-breaking bugs to him, but worstly -- the customer support. How shady is it to just "resolve" tickets that clearly are not?

I have cancelled my recurring subscription, and cannot justify paying $14.99 a month for the game in its current state. Especially after having paid $80 for the Imperial Edition. Zenimax needs to clearly and effectively communicate to it's subscribers who have been affected by this bug if they want to keep any of them. Simple questions that could easily be answered have not been, and some people have been waiting for weeks. I do not want this game to become Free To Play, but while I've defended ESO's subscription fee I cannot further defend it when it is clear this monthly fee does not include customer support that even cares.

Still missing slots, Items, and gold. I've reopened this case 3 times now. Incident: 140409-071450

I only submitted a /bug report ingame, maybe I should submit a help ticket.

Holycannoli wrote: »

I only submitted a /bug report ingame, maybe I should submit a help ticket.

Definitely email them at the help link on the forums. You can request that they put your name on the list. I got an email today saying my name is specially on the list of people with items to be returned. The email may take a day or two to show up.

well thats great.. been sitting at the 'requesting charactger load' screen for 15 minutes now. Was trying to see if it was fixed for me or not, i still havent sen if i have a reply to my ticket. Anyone else having trouble even logging in? I dont want to hard close the game since i have these issues

also no one seemed to answer my question: Should we even play our characters while this is being fixed? I had a few important questions

Should we play our characters while this is going on?
should we access or use our bank at all?
should we rebuy the missing slots?

im thinking i may just start a new character but not sure if even that would cause an issue. I also still havent applied my pre order bonus code yet i guess i should wait on that too?

sociald100ub17_ESO wrote: »

Well my free month, and everyone else's free month for that matter, has roughly two weeks left. This is a major issue. Since I am not going to risk losing more items that I may not get back i'm not going to expand my bank again until its fixed.
And if its not fixed (not addressed but actually fixed) by the end of the month I cant see keeping the subscription.

i think a lot of us feel this way. Honestly as someone pointed out a few pages back, the lack of feedback and contact from CS about this is what is so infuriating.. i still havent seen a response on if we should play our characters, touch our bank or what. this is kinda BS. Not very encouraging customer support at all

by the way its been almost half an hour now and the game still hasn't loaded my character into game. Should i alt+f4 and try again? im just worried that with all the issues that may cause even more >_<

seriously.. seriously.. just .. screw this game. anyone get stuck on the loading character screen then get this error message when you try to rerun the launcher:

"ERROR 209 PatchManifestError_VersionFail
Unable to determine current version. Please run the Game Consultant Tool (located under launcher settings ->About) and contact customer support"

seriously? Ungh... is there a customer support number i can call? This is getting ridiculous. I need to actually talk to someone not submit tickets that get no replies. Im very worried what will be waiting for me when i log in again

kenshindononub18_ESO wrote: »

seriously.. seriously.. just .. screw this game. anyone get stuck on the loading character screen then get this error message when you try to rerun the launcher:

"ERROR 209 PatchManifestError_VersionFail
Unable to determine current version. Please run the Game Consultant Tool (located under launcher settings ->About) and contact customer support"

seriously? Ungh... is there a customer support number i can call? This is getting ridiculous. I need to actually talk to someone not submit tickets that get no replies. Im very worried what will be waiting for me when i log in again

They have this in Support (there's a joke on its own). Its a call back request, no idea how good it is though.

https://help.elderscrollsonline.com/app/ask?phone=1

Jessica,

To begin, thank you for taking the time to address this issue, as I'm sure it's got many of us more than a little frustrated. I have sent in a tickets and a reply to the customer service rep who marked my issue as 'solved', regarding this issue, and despite my attempts to be very clear that it is still a problem for me, both ticket and reply were labelled 'Solved'. I am still currently out two bank slot upgrades, a few thousand gold, and a number of items from the bank itself (though many of them were shunted off into my character's inventory.) Would appreciate some assistance.

Ticket Number: Question Reference # 140414-067810

kenshindononub18_ESO wrote: »

Ungh... is there a customer support number i can call?

My two cents. There is a number, but the CS lines are so full you'll end up waiting on hold for hours just to speak to someone. You can only get them on telephone if THEY call you. They never answer your questions either because the CS does not even know what is going on half the time. "We're working on a fix and email us if your problem is still there tomorrow." That was, I believe, 4 days ago. Don't bother calling them. Write them an email ticket and then post the ticket number here if you get a "resolved" status.