"Thank you for your report. We are investigating the issue with player banks losing items. We are confident at this time that no items have been lost, and that we will be able to return your belongings to you in a future patch.
I'd like to apologize for the inconvenience, please bear with us as we figure out the solution to this problem."
Question Reference # 140408-061100
Date Created: 04/08/2014 06:06 PM
Date Last Updated: 04/12/2014 12:01 PM
Status: Solved
Still missing my 30 bank slots and also got 2 times those customer appreciation mails last sunday 04/13/2014Question Reference # 140406-019779
Date Created: 04/06/2014 08:31 AM
Date Last Updated: 04/12/2014 11:58 AM
Status: Solved
Here is the latest official word about this issue for those that have not read it yet
Missing Bank Slots, Stored Bank Items, and Skill Points – We're continuing to investigate the issue, and are working on a fix now. As soon as the fix is ready, we will push it out to the live megaservers. Please note: This may result in a second maintenance this week and when we do push the fix, it will not be retroactive. Know that we want to make this right for all impacted—we’re still exploring options to help those who have stored items/gold, and bank slots go missing.
Here is the latest official word about this issue for those that have not read it yet
Missing Bank Slots, Stored Bank Items, and Skill Points – We're continuing to investigate the issue, and are working on a fix now. As soon as the fix is ready, we will push it out to the live megaservers. Please note: This may result in a second maintenance this week and when we do push the fix, it will not be retroactive. Know that we want to make this right for all impacted—we’re still exploring options to help those who have stored items/gold, and bank slots go missing.
per.t.pettersenb16_ESO wrote: »Is it safe to upgrade bank now? After last maintance?
I already lost upgrade three times, and don't dare to upgrade until it's safe agin.
redferne.requiemneb18_ESO wrote: »All right, the latest patch is now on the megaserver for Europe and still nothing about our problem here. I'm doing a giant leap of faith here by saying I guess the issue is still not resolved
Now that we accepted that the fix will not be retroactive, when and how will you give us back our stuff? What are you waiting for? The fix? It makes sense. But you could, at least, tell us that meanwhile you are checking your logs so when the fix is deployed you will be ready to give us back our stuff. Am I being unreasonable? Is it too much to ask to have a proper answer to the question: will we have our stuff back?
Hail and well met,
I am sorry I was unable to reach you before the latest callback time. If you would prefer another callback, please let us know when you're going to be available, and the latest we can contact you.
I can address the question regarding the bank glitch. We have identified why it is happening, we have a solution for the next patch and we have tracked down the missing items and gold that were lost. Players should be receiving them via in-game mail once the issue is completely resolved.
I hope I was able to properly address at least one of your questions. Again, I am sorry that we were not able to reach you during normal hours. Please let us know if we can offer further assistance.
I have other cheese-related tasks to perform for milord Sheogorath, I suspect swordplay will be involved, so wish me luck! I hope he doesn't feed me to Skeevers again for saying, "Irregardless".
I can address the question regarding the bank glitch. We have identified why it is happening, we have a solution for the next patch and we have tracked down the missing items and gold that were lost. Players should be receiving them via in-game mail once the issue is completely resolved.
This is some good news to wake up to. Crossing my fingers....
ZOS_JessicaFolsom wrote: »Missing Bank Slots, Stored Bank Items, and Skill Points – We're continuing to investigate the issue, and are working on a fix now. As soon as the fix is ready, we will push it out to the live megaservers. Please note: This may result in a second maintenance this week and when we do push the fix, it will not be retroactive. Know that we want to make this right for all impacted—we’re still exploring options to help those who have stored items/gold, and bank slots go missing.