Missing Bank Items, Bank Slots, & Skill Points

Guldendraak

Saerydoth wrote: »

ltolman4b14_ESO wrote: »

RUN A REPAIR TOOL ON YOUR CLIENT

Tried this - did absolutely nothing.. still missing the 100 odd items/stacks and the gold I had in my bank when it was trashed.

RickiHN

TurkeyBurgers wrote: »

Mujuro wrote: »

For those who lost bank upgrades/items/deposited gold, you may want to look at this thread: A fix "may" come in this week, but it won't be retroactive. IOW, we won't be getting back what we lost unfortunately.

Welp there goes 100K worth of gold and the ten days game time it took to get it, all of my crafting items, all of my uniques, purples, maps, stored hard gold, invested gold to upgrade to a 100 slot bank, trinkets, pets...basically everything.

Gone, all gone.

All that hard work and nothing absolutely nothing to show for it.

No, as in zero, effort is being made to find and restore our lost items and gold?

You guys didn't plan and prepare for something like this?

There was no contingency plan?

No backup?

SERIOUSLY?

Is this a joke?

Are people going to be fired over this and replaced with competent workers?

My 200 dollars a year is rewarding me with incompetence and unprepared uninsightful visoionless workers?

If I lost 100,000 peoples possessions at my job and made no effort to recover their lost items not only would I get fired, I would probably get charges pressed against me.

Sheer incompetence.

Completely unacceptable.

Absolutely disgusting.

Bravo Zeni. The Tortanic is sinking.

Free to play here we come.

You can't bail the water out from an iceberg with forum moderators carrying pails sending cute emails out.

And if you lack the foresight to see the ship ahead of you that hit it and learn from it's mistakes you deserve this game to go free to play, which it most assuredly will with this level of talent running the show.

Man the lifeboats, this subscription model is taking on water.

Calm down, they said the patch probably wont be automatically retroactive(automatically return all lost items and bank slots to everyone), that's the whole point of this thread. To people to sign up so the support can return what people have lost.

Furytheoriginal

ROFL nevermind my previous post of hope.. all the people who got hosed by the bug have now been hosed by ESO… they have now changed their tune… the fix will not be retroactive and lost items/bank slots will not be restored and they are trying to figure out how to make it up to people

http://forums.elderscrollsonline.com/discussion/78524/upcoming-patch-highlights-in-progress-updates#latest

<b style=”line-height: 1.5em;”>Missing Bank Slots, Stored Bank Items, and Skill Points</b> – We’re continuing to investigate the issue, and are working on a fix now. As soon as the fix is ready, we will push it out to the live megaservers. Please note: This may result in a second maintenance this week and when we do push the fix, it will not be retroactive. Know that we want to make this right for all impacted—we’re still exploring options to help those who have stored items/gold, and bank slots go missing.

Hobotron

This JUST happened to my account. I went to log in a bank alt, and it hung for 15 minutes loading the zone. I rclick->closed the app, and re-launched. When logged in, I logged in the character and have a COMPLETELY empty bank, and its reset to 60 slots. Undoubtedly not in any way a coincidence, I received a SECOND copy of all of my CE items in the in-game mail. I closed the app again with ALT-F4, logged back in again and now I see items in the bank, but it's still 60/60, and all banked gold is gone.

Seriously. HOW IS THIS STILL A PROBLEM?! I've put up with a LOT of brokenness these last three weeks, but this might be the final straw.

#140414-120929

jasoncyke

Judging from the change of tone, we are in for a let down once again. It is quite obvious that we ain't gonna get our items back
There goes my improvement items. and over dozen of gears planning to use for research.

: /

Frough

As I posted in the patch thread, this will cause me to cancel my account.

davequiroz_ESO

Well. After several automated emails I finally got a more personal one. I do think this is progress....

"
Thank you for contacting The Elder Scrolls Online Support Team! My name is Joao and I'm happy to assist you.

I am sorry to hear that you have lost slots / gold / items. In order to resolve this issue, I am forwarding this situation to the appropriate Department and we will get back to you as soon as possible.

Due to the fact that incidents # 140413-142271 and 140414-023232 are dealing with the same issue, in order to avoid any confusion and if you don't mind, I will close those tickets and set their status as Solved. Nevertheless, rest assured that the issue will not be forgotten and it will be dealt exclusively through the present ticket (140413-142147) which like I mentioned I am immediately escalating.

I want to apologize for the inconvenience and thank you for your patience and for your continued interest and support!

Kind Regards,

Joao R.
The Elder Scrolls Online Support"

So, better than previous but I am still out my bank slots, items and 5-7k gold plus the gold spent on the upgraded slots.....

Mujuro

Saerydoth wrote: »

Did you read the whole thing?

Missing Bank Slots, Stored Bank Items, and Skill Points – We're continuing to investigate the issue, and are working on a fix now. As soon as the fix is ready, we will push it out to the live megaservers. Please note: This may result in a second maintenance this week and when we do push the fix, it will not be retroactive. Know that we want to make this right for all impacted—we’re still exploring options to help those who have stored items/gold, and bank slots go missing.

Yes, they are going to restore things, but it will probably have to be done manually.

Yes, I did read the whole thing. IMHO, ZOS doesn't know how to handle the situation and, as you say, the only real option is a manual restore. Given the sheer number of impacted people, this "option" isn't practical. Why do I say this? Manually "fixing" the lost bank upgrades/deposits is probably the "easier" part (assuming ZOS is going back into the logs, etc.). By contrast, going through lost items is a whole other ball of wax that would be even more time consuming, so I just don't see this happening. I'd like to be proven wrong.

Assuming, arguendo, ZOS can't restore lost items, how would you propose "compensation"? Values are subjective (what you ascribe as the value of some item may be very different than my opinion of the very same item), so compensation based on some arbitrary measure won't satisfy everyone affected.

Again, I'd like to be proven wrong, and am curious as to what options ZOS has in mind in terms of "making things right".

andrantos

I really am holding out for Zenimax. What probably appeared to be a really crummy issue that impacted a small portion of the player base, appears to have now slowly become a huge issue.

I honestly consider myself patient, and I am fortunate I got back most/all of my items and only lost 20-30 bank slots as opposed to what some of ya'll have lost.

As both a customer, and a fan of the genre, I expect two things.
1) The issue to be fixed and abolished.
2) Better and consistent communication on all fronts.

ESO really surprised me. It is hitting a lot of the right notes for me. I would like to continue to sub - I think you guys are heading in a great direction. However, I can't help but think you guys dropped the ball here.

The way tickets have been handled has been pretty dreadful. I responded to my support email twice, providing additional information each time. Each time, I got the same exact copy/paste statement back from different CSRs that had no relevance to my responses.

If your CS department is swamped (understandably) a simple, "Our CSRs are working very hard to provide quality service to all of our customers, and we will follow up with you as soon as we are able to do so. Hang tight, we will be in touch!" would be more than sufficient.

Bugs are understandable. I'm a particularly patient guy. But I really haven't seen much in the way of direct updates in regards to these very dreadful issues.

Once again, I understand fixes may be complicated and hard to track down, and a simple, "Hey guys, just an update for this morning, we are still investigating. Our engineers are working very hard to recreate the issue so that we can determine the best solution possible!" <-- This would make me happy enough as opposed to reading all unintentional spread of misinformation by a understandably frustrated player base.

Lastly, in regards to missing bank slots, items, skill points, progress, etc....

I sincerely hope you have every intention on reimbursing, correcting, and otherwise, restoring our faith in you guys. If for some reason you are unable to do so... I would like to think you have faith enough in your product and your customers that you'd reimburse your impacted player base in other ways (ex: extended free trial beyond the 30 days).

Square Enix did something amazing. They owned up to their mistakes and put some really awesome guy in charge - someone that has been extremely open and forthcoming with their community. When things go very sour - don't hide from your customers, confront and be direct with them. Who knows, they may surprise you.

UrielX

Mujuro wrote: »

Saerydoth wrote: »

Did you read the whole thing?

Missing Bank Slots, Stored Bank Items, and Skill Points – We're continuing to investigate the issue, and are working on a fix now. As soon as the fix is ready, we will push it out to the live megaservers. Please note: This may result in a second maintenance this week and when we do push the fix, it will not be retroactive. Know that we want to make this right for all impacted—we’re still exploring options to help those who have stored items/gold, and bank slots go missing.

Yes, they are going to restore things, but it will probably have to be done manually.

Yes, I did read the whole thing. IMHO, ZOS doesn't know how to handle the situation and, as you say, the only real option is a manual restore. Given the sheer number of impacted people, this "option" isn't practical. Why do I say this? Manually "fixing" the lost bank upgrades/deposits is probably the "easier" part (assuming ZOS is going back into the logs, etc.). By contrast, going through lost items is a whole other ball of wax that would be even more time consuming, so I just don't see this happening. I'd like to be proven wrong.

Assuming, arguendo, ZOS can't restore lost items, how would you propose "compensation"? Values are subjective (what you ascribe as the value of some item may be very different than my opinion of the very same item), so compensation based on some arbitrary measure won't satisfy everyone affected.

Again, I'd like to be proven wrong, and am curious as to what options ZOS has in mind in terms of "making things right".

I managed to get a GM on the phone today. My skill points were restored shortly after. He put me on hold while he talked to one of his supervisors. He basically said right away that it's not going to be a quick fix, and that in order to get my items back they're going to go and look at an older backup. Basically it might take some time because they DO have to do it by hand.

I was one of the few that lost EVERY item, along with all of my skills. He was telling me on the phone that on their end he could see that I had 2000some items deleted.

Even though I didn't get them back yet, actually talking to someone that knew what was going on was reassuring.

Exivus1

48 hours passed - still no response from Support. Ticket 140413-000655.

ScreaM

Hi @ZOS_JessicaFolsom‌ add me to the list of people who lost items when the bank reset.
This is my ticket number from the ingame support system # 140412-083684.
I dont remember exactly what was lost but it was around ~30 items lost for crafting when it went from 90 to 60 slots (runes, tempers, traits gems etc).

Blackimar

As a general rule I don't really get too upset about these things, and that rule still stands. Maybe I'm to old and weak willed, but upset or not, there is no way I'm starting over again.

Almost any bug I will tolerate (especially at the beginning) but this one, to me personally is game breaking. So much so that this is the first time in 15 yearsish of online gaming I have ever posted anything to a forum.

I have loved every title from Bethesda, and really can't wait for the next one. They have provided me with so much quality entertainment over the years that I broke another rule of mine (born from the pain of every other MMO launch) which was to never buy an MMO sight unseen for at least 6 months. But Bethesda on the box made it worth that gamble, so all my friends sent me in as some sorta fanboy guinea pig.

I wish you all the best (as long as you're not too distracted to make me another great RPS) but if I love you this much and can't even stomach the idea of logging on and starting over, there is no way that in good conscience I can tell my friends to make the purchase.

I'll keep my eyes on your progress and cross my fingers for ya, but in the interim for the obvious reasons outlined above, I'll be moving on.

I'm not upset about the lost money in any way. Consider it a tip for getting my GF addicted to gaming via Fallout. She is so much prettier when she isn't talking my face off while simultaneously judging me while I'm trying to get my nerd on.


Good Luck and Godspeed

Kord

Frough wrote: »

As I posted in the patch thread, this will cause me to cancel my account.

I think quite a few affected people share your sentiment. I don't have high hopes that their idea of compensation will be worth the amount of my time they flushed down the toilet with a bug known about since BETA.

Dallie

And now we're at number five bank reset. I see the new post about the patch not likely being retroactive and being able to restore the items and gold.

It's going to have to be something absolutely phenomenal such as 100k to my inbox, or of equal appeal to make up for not even being able to trust my own account long enough to simply swap items. It was 'fixed' the other day, now we're going to see if it's 'fixed' again? Many of us are completely halted in progression on various things because of this.

Again, the information from the original ticket:

Question Reference # 140412-007603

Date Created: 04/12/2014 01:44 AM
Date Last Updated: 04/12/2014 12:04 PM

Vostok

I would settle for one of those hard to get motifs. Or all of them. Its been two weeks since I've lost those items, they're not even relevant anymore.

Dallie

Blackimar wrote: »

As a general rule I don't really get too upset about these things, and that rule still stands. Maybe I'm to old and weak willed, but upset or not, there is no way I'm starting over again.

Almost any bug I will tolerate (especially at the beginning) but this one, to me personally is game breaking. So much so that this is the first time in 15 yearsish of online gaming I have ever posted anything to a forum.

I have loved every title from Bethesda, and really can't wait for the next one. They have provided me with so much quality entertainment over the years that I broke another rule of mine (born from the pain of every other MMO launch) which was to never buy an MMO sight unseen for at least 6 months. But Bethesda on the box made it worth that gamble, so all my friends sent me in as some sorta fanboy guinea pig.

I wish you all the best (as long as you're not too distracted to make me another great RPS) but if I love you this much and can't even stomach the idea of logging on and starting over, there is no way that in good conscience I can tell my friends to make the purchase.

I'll keep my eyes on your progress and cross my fingers for ya, but in the interim for the obvious reasons outlined above, I'll be moving on.

I'm not upset about the lost money in any way. Consider it a tip for getting my GF addicted to gaming via Fallout. She is so much prettier when she isn't talking my face off while simultaneously judging me while I'm trying to get my nerd on.


Good Luck and Godspeed

Sadly, folks like you will be missed. A good deal of us will probably be joining you relatively soon. A thoughtful and rational explanation, but it seems to fall on deaf ears from their end.

Spathaub17_ESO

140414-127346
My "solved" ticket number.

I don't consider a reply saying a fix is coming in an upcoming patch an actual fix to my problem. I am not all that concerned about the items I lost when I went down to 60 bank slots as it wasn't all that many. For me it is the bank slots themselves. I was at the point where my next upgrade cost around 11500 gp so I believe 90 slots. All I want is my 30 slots or the gold to buy them again. I luckily upon seeing this thread decided to clear out my bank and get the important stuff on alts. I'm assuming I lost maybe 10-15 items annoying but not even close to being worth the cost of the lost bank slots.

Not looking forward to trying to play with a bank of only 60 slots that is full while waiting for the fix. It is annoying enough having to take time swapping in and out of bank alts due to lack of storage space.

holmes.lab16_ESO

Yea mine was marked as solved with the patch coming as well. Once the patch goes live and I still don't my slots I'll send it in again or reply or something. Only lost one upgrade and whatever random items but still ...

Ticket # 140414-119052

Incogneatus

Does posting the ticket number here really matter? The bank bug happened to me tonight and the items that were "trimmed" from the reset bank wound up in the inventory of an alt character accessing the crafting table. I've encountered more character-based bugs here than in the beta.

direborneb14_ESO

Got the bank bug tonight. Seems par for the course - reset to 60 slots from 80, gold missing, bunch of crafting mats missing, including 4 legendary tempers and 2 legendary clothing crafting mats (forget what they were called), gold kept in the bank missing. Immediately upon submitting a ticket I find it closed (marked as 'solved' no less, talk about adding insult to injury) with the form email of 'we are aware and there's no fix but be assured it's coming in the next patch'.

I am sorry but this is unacceptable. I don't even want to log in to play now, the whole thing is so bloody disheartening.

Just for completion sake, ticket # 140414-128950 though I don't expect anything to come from posting here after glancing through this thread. So much for enjoying the ESO experience. Way to go, team.

dave.g.mooreub17_ESO

Well let me add my voice to the list, just happened to me tonight. First everything was gone, then after a relog, it was all back except for my money, which is still missing. I also revived all my preorder items back in the mail again. So wonder if this is some kind of roll back bug.

I feel like I can't play because anything I do may be for naught. And since the bank is integral to the game, since they don't let each charter have their own, I am just going to hang it up and play something else I think.

I was hoping to make it at least a month before I started questioning my subscription, oh well, one can dream.

Incogneatus

Ticket# 140414-126821
I got the cookie-cutter "expert team of banking mages" response. I'll assume I shouldn't interact with the bank space until they officially patch up something. Have you all taken your items out or should I leave them in there as long as they're under 60 items?

The_Drexill

This literally just happened to me. Bank items are all gone, everything's gone. Entered a ticket...

ticka_kicka

I have cancelled my subscription, for now, if my items/bank size is restored I will be repurchasing my subscription, though I am very upset with my various missing items and loss of bank size.

Edit: I don't even know all the items I have lost as I had a very large amount of items for blacksmithing, though all items lost were of the blacksmithing skill line

Vikes546b16_ESO

Just got hit for a 4th or 5th (I've lost count to be honest) time. This time I was using the bank when it happened. I closed it and not 1 second later I received the dreaded 5 in-game mails with more crap. Opened the bank again (while laughing at the stupidity of this whole thing) and found I was at 0/60. Unsurprised, I relogged and found myself back to 40/60 where I "belong", having not repurchased bank slots. I learned my lesson after 2 in-game *** sessions, thanks. (posting in both threads for giggles)

Hobotron

Blackimar wrote: »

As a general rule I don't really get too upset about these things, and that rule still stands. Maybe I'm to old and weak willed, but upset or not, there is no way I'm starting over again.

Almost any bug I will tolerate (especially at the beginning) but this one, to me personally is game breaking. So much so that this is the first time in 15 yearsish of online gaming I have ever posted anything to a forum.

I have loved every title from Bethesda, and really can't wait for the next one. They have provided me with so much quality entertainment over the years that I broke another rule of mine (born from the pain of every other MMO launch) which was to never buy an MMO sight unseen for at least 6 months. But Bethesda on the box made it worth that gamble, so all my friends sent me in as some sorta fanboy guinea pig.

I wish you all the best (as long as you're not too distracted to make me another great RPS) but if I love you this much and can't even stomach the idea of logging on and starting over, there is no way that in good conscience I can tell my friends to make the purchase.

I'll keep my eyes on your progress and cross my fingers for ya, but in the interim for the obvious reasons outlined above, I'll be moving on.

I'm not upset about the lost money in any way. Consider it a tip for getting my GF addicted to gaming via Fallout. She is so much prettier when she isn't talking my face off while simultaneously judging me while I'm trying to get my nerd on.


Good Luck and Godspeed

Agreed. There have been a lot of broken things (things that should never have made it into a release product, but I digress), but I've been able to overlook a lot of them as things I'd be able to get back to once they were fixed.

Sadly, this isn't one of them. If this can happen, who's to say that there's any integrity to their data model at all, and that our entire inventory or even cast of characters couldn't disappear in the blink of an eye? This is a product-blocking bug, the kind that should be an "all hands on deck" event that should be hotfixed before anyone sleeps. To do otherwise says that you don't care about the integrity of your data.

Compensation? It's going to be far, far too cost-inefficient to manually audit every account. Perhaps restoration to the number of bank slots pre-loss, PLUS an additional free bank slot per day affected? At this point it's utterly pointless to attempt to do any form of tradeskilling, as it's utterly unfeasible to do tradeskilling without a massive bank and/or an army of bank mules.

At any rate, if this isn't resolved in tomorrow's patch it's pretty certain that it'll be closing curtains for my account.

Requielle

I lost so much less than many here - I got hit early, and never re-bought my slots. I've spent a huge amount of time playing the Inventory BankAlt Shuffle instead of actually, you know, playing - but I've been fortunate not to get hit again during those brief periods where I'm moving all that precious aged meat and bugloss around.

That said - data loss is just not an acceptable bug to let run for as long as this one has. And everyone who lost things deserves *everything* back promptly, at a bare minimum.

I cancelled my subscription when my ticket was not addressed for a week. I'd like a reason to resubscribe. But so far, all I see is more undated future patch promises and intentionally vague wording on how the affected customers will be handled. They've had far, far too long to sort things out to still be this non-specific.

I still really, really want to love this game. But I've spent literally every day since release with a broken bank and the growing sense that I shouldn't get overly invested in my characters.

Poem_Sparkle

This bug hit my husband tonight. Bank went from 90 to 60. Lost all his items. Etc. I sent email to customer service, but after reading this thread I have to say I don't feel very encouraged. As it stands now, I cancelled both of our accounts. Why keep playing when this could happen again at any time? Its all very depressing. After waiting to play for so long we find this game is just a buggy nightmare. I hope they can fix this somehow. Make things right. I would like to feel confident in the game and be able to return someday.

Dallie

Number six reset.

Are you getting the point yet Zenimax? People are leaving in droves over two major issues that have been let go for almost two weeks. There's more heading out the door over bugs with questlines and unknown errors and so forth. If your only desire was to go down in flames just to recoup your development costs, you're succeeding tenfold.

Again, the information from the original ticket:

Question Reference # 140412-007603

Date Created: 04/12/2014 01:44 AM
Date Last Updated: 04/12/2014 12:04 PM