Missing Bank Items, Bank Slots, & Skill Points

chriscardpeterboroughub17_ESO

mike_skleinub17_ESO wrote: »

ROFL at unsubbing over lost bank slots. Impacts actual game play not one bit. Make an alt to store extra stuff if nothing else. Annoying yes, but hardly unsub worthy

Well. I have a main char.. plus 7 alts, all whom craft or store the gear / supplies for crafting. I have decided after the 3rd bank reset and 10's of thousands of gold loss, not to upgrade my bank slots anymore. While getting by with alts is do able. It is a huge pain in the ass. My main has 100 slots, my food guy has 80, the rest of my alts are 70-80 slots each. Let me tell ya .. I have to purchase a bag upgrade or two a day as my main moves onto higher level content and new zones.

In short.... unless you have a main that can afford to toss out 5-20k a day in upgrading bags, this is a deal breaker. Myself I love the game and will see how things go come renewal time.

Altairien

mike_skleinub17_ESO wrote: »

ROFL at unsubbing over lost bank slots. Impacts actual game play not one bit. Make an alt to store extra stuff if nothing else. Annoying yes, but hardly unsub worthy

Lost bank slots is only part of the problem. The concern is primarily about the lack of data integrity that places everyone's characters at risk. It is also about the lack of communication.

Perhaps you'll just shrug and carry on as if nothing happened if your capped character in the near future has all skill points deleted, armor and mounts deleted, etc. along with your purchased bank slots. That's your right.

However, I don't find it laughable that others are concerned about a lack of data integrity in a released game they're expected to pay a monthly fee for. Data integrity is a very serious issue with an online only game.

Add to that the mishandling of communication about this situation, a situation that existed during beta and has now lasted well over 2 weeks, and I think it's entirely appropriate to cancel subs to send a message to ZOS. Fix it sooner or lose paying customers. ZOS can't get stats on intent. They can get stats on actual pending subs.

It is my sincere hope that ZOS fixes this quickly and learns from this experience how to communicate better. Subs can always be reestablished if ZOS comes through. I'd love to play and I'd be happy to pay, but I need reasonable trust that my character won't implode because data didn't get passed reliably on the backend.

Kilitar

chriscardpeterboroughub17_ESO wrote: »

mike_skleinub17_ESO wrote: »

ROFL at unsubbing over lost bank slots. Impacts actual game play not one bit. Make an alt to store extra stuff if nothing else. Annoying yes, but hardly unsub worthy

Well. I have a main char.. plus 7 alts, all whom craft or store the gear / supplies for crafting. I have decided after the 3rd bank reset and 10's of thousands of gold loss, not to upgrade my bank slots anymore. While getting by with alts is do able. It is a huge pain in the ass. My main has 100 slots, my food guy has 80, the rest of my alts are 70-80 slots each. Let me tell ya .. I have to purchase a bag upgrade or two a day as my main moves onto higher level content and new zones.

In short.... unless you have a main that can afford to toss out 5-20k a day in upgrading bags, this is a deal breaker. Myself I love the game and will see how things go come renewal time.

Right same situation here. After I spent 4 days of at least 1 hour reloging my alts I decided to upgrade bank again and risk 3rd bank loss, now i can categorize my daily loot/craftmat within 20mins (90slot bank) instead of 60mins (60slot bank). Just hope for full GP refund for lost bank upgrades.

Vhalkyrie

What is most disturbing to me is the reports that this issue existed in beta and wasn't prioritized before release. Can anyone from closed beta confirm this?

darvosub17_ESO

What happens if you buy a car with a trunk that opens halfway and destroys your stuff from time to time? I think lemon laws should be extended to cover software.

BmcD73

mike_skleinub17_ESO wrote: »

Yes, using alts to manage inventory is a hassle. I've been doing it since the bug hit over the weekend. However..it takes ME less than 10 minutes total to xfer stuff over from to the other to the other. Usually I can wait to do it until I'm about done for the evening anyway. I also "lost" some food mats that I could use now, but in the end, its not a big deal. Not even remotely.

My 3rd alt holds all the gems, and some heavy armor stuff that I'm waiting to research. Since I'm at the 3day time now, it doesn't matter where its stored.

Your solution may work if you just play a single character and do very little crafting. But then, playing only 1/10 of the game may be ok with you. But I switch between playing 5 or 6 toons so just having alts to hold "stuff" doesn't work. I still use this method but here is how it goes.

Play alt 1 which has 90 bag slots. I usually cannot do anything without at least 30-40 taken up (food, soul shards, pots, research gear, etc) which leaves me with say 60. After about 2-3 quests my inventory is full. Alt 1 decons items then to bank to "consolidate" mats. I withdraw a bunch of stuff to make room so I can transfer items to specific other alts. I have a alt with a full inventory of runes and alchemy. I have an alt with a full inventory of provisioning stuff. I have an alt full of woodworking items to decon and research. I have an alt full of crafting mats that I put on my "low level" list. So I have to log in/out with each of these toons to pickup the items they are holding. Many times after a pickup, I have to immediately decon stuff because their inventories are completely full. Sometimes I will have to repeat this process and log in with main to empty bags for a second time because there wasn't enough room the first. Nevermind if you forget to deposit one or two random items and have to, once again, log in/out to offload those items. This process takes a TON of time. I would say 20-40% of my time playing the game. At least 15 minutes per toon, per switch.

It is not easy. Trying to keep the chaos organized is a huge pain and a huge time sink. We all paid for a month of play time. 40% of that time shouldn't be managing inventory due to a game bug.

nasdaqbergamot

mikorc wrote: »

Second, the "it's no big deal" nonsense is silly. A lot of gamers are kids who put up with all sorts of corporate abuse because they're kids. The problem is that we grew up and expect companies to deliver value instead of excuses and silence. As others have written, this speaks volumes about how incompetent and disrespectful this company is.

This. Well said.

Reflects my thoughts exactly, and the reason I have unsubscribed until - if and when - they can deliver value and start communicating better. They really need to hire a good PR firm. They clearly don't understand how to manage a crisis in a way that might maintain a good image with the clients.

Arovan

Question Reference # 140406-041197 marked solved.

I have had my bank reset twice. I lost 2 upgrades the first time and 1 upgrade the second time. The first reset also cost me 5k gold that was stored.

BmcD73

mike_skleinub17_ESO wrote: »

Not even remotely trolling. Totally, utterly serious. If something this minor causes people to unsub, you were never serious about playing anyway. We aren't even past the first month yet, there WILL be issues. Guaranteed. For the most part, issues have been resolved quickly.

If this still happens in six months, then you've got something. In the meantime, lighten up, have a tall glass of calm down juice and move on.

I realize there are bugs and we need to be patient. This bug is huge and it is costing many people LOTS of time to work around. At this point, I certainly expect my slots, items, and gold refunded at some point but that is a given. What I am really interested in here is how they plan to make this right with players.

We all make mistakes, it's how we handle those mistakes that is important.

BmcD73

mike_skleinub17_ESO wrote: »

Not even remotely trolling. Totally, utterly serious. If something this minor causes people to unsub, you were never serious about playing anyway. We aren't even past the first month yet, there WILL be issues. Guaranteed. For the most part, issues have been resolved quickly.

If this still happens in six months, then you've got something. In the meantime, lighten up, have a tall glass of calm down juice and move on.

I realize there are bugs and we need to be patient. This bug is huge and it is costing many people LOTS of time to work around. At this point, I certainly expect my slots, items, and gold refunded at some point but that is a given. What I am really interested in here is how they plan to make this right with players.

We all make mistakes, it's how we handle those mistakes that is important.

Synap

Incident: 140408-053569
Date: Tue, 8 Apr

Lost 20 bank slots, and a lot of crafting materials. Also received new mail for Imperial, Pre purchase, Explorer stuff when it happened.

Cant bypass the prison when i make a new character since it happened also.

KindaMayvelle

Vhalkyrie wrote: »

What is most disturbing to me is the reports that this issue existed in beta and wasn't prioritized before release. Can anyone from closed beta confirm this?

I personally wasn't hit with it in closed beta (thank god) but there were people in the chat complaining that stuff had vanished from their banks, inventories, etc.

illyriiaeb17_ESO

They have just bought the EU server down for additional fix (we had maintenance this morning already) but it doesn't say what it is

"We will be bringing the EU megaserver down for maintenance today at 11am EDT / 5pm GMT to implement an additional fix. We expect the server to be back online early this afternoon. We apologize for any inconvenience this may cause, and we thank you for your patience."

Not sure how they can have it back up early afternoon as its almost 4.30 pm here... here's hoping for Bank Slots fix (I think I will be disappointed)

nasdaqbergamot

Vhalkyrie wrote: »

What is most disturbing to me is the reports that this issue existed in beta and wasn't prioritized before release. Can anyone from closed beta confirm this?

I would like to know the answer to this too.

david_cornetteb16_ESO

Ticket Number: 140408-031476
I have now upgraded my bank to 100 slots but it got resetted from 90->60 earlier in the game. All i want is the gold spent on the previous upgrades returned (+-10K).

stefan9

Ticket 140409-038713 was closed without my bank upgrades being restored.

Opened another ticket 140415-002462 and was just told to wait for a patch.

Sorry but this is unacceptable. It has been over a week. Either fix this or implement a bandaid solution. It isn't possible to play this game properly with 60 bank slots...

Mujuro

nasdaqbergamot wrote: »

Vhalkyrie wrote: »

What is most disturbing to me is the reports that this issue existed in beta and wasn't prioritized before release. Can anyone from closed beta confirm this?

I would like to know the answer to this too.

Are folks from the closed beta still under the NDA/gag order not to talk about stuff?

stefan9

illyriiaeb17_ESO wrote: »

They have just bought the EU server down for additional fix (we had maintenance this morning already) but it doesn't say what it is

"We will be bringing the EU megaserver down for maintenance today at 11am EDT / 5pm GMT to implement an additional fix. We expect the server to be back online early this afternoon. We apologize for any inconvenience this may cause, and we thank you for your patience."

Not sure how they can have it back up early afternoon as its almost 4.30 pm here... here's hoping for Bank Slots fix (I think I will be disappointed)

The second part of the announcement is again ignoring their eu customers and just talking about their US time. Early afternoon probably refers to edt time as they took the server down at 11 am EDT.

Phabiusbile

TBH get rid of the bank slot upgrade system it just isn't enough room when you have multiple characters since it is shared.

I can understand personal inventory upgrades.

Just do away with the bank upgrade system all together.

There should be a minimum of bank spaces to allow the storing of at least 1 stack of every crafting material in game.

illyriiaeb17_ESO

stefan9interrwb17_ESO wrote: »

illyriiaeb17_ESO wrote: »

They have just bought the EU server down for additional fix (we had maintenance this morning already) but it doesn't say what it is

"We will be bringing the EU megaserver down for maintenance today at 11am EDT / 5pm GMT to implement an additional fix. We expect the server to be back online early this afternoon. We apologize for any inconvenience this may cause, and we thank you for your patience."

Not sure how they can have it back up early afternoon as its almost 4.30 pm here... here's hoping for Bank Slots fix (I think I will be disappointed)

The second part of the announcement is again ignoring their eu customers and just talking about their US time. Early afternoon probably refers to edt time as they took the server down at 11 am EDT.

Sounds about right, its almost like they forget we pay subscriptions too!

Can anyone find the information of what they are fixing?

Zkull

Still unresolved: # 140413-064759

Missing bank slots, gold and one character.

amadoth

I don't mind the shared bank for all of your characters but each character should have their own bank of 60 slots and then the availability of the shared bank of 60 slots. People will still upgrade both but having 60 slots for 8 possible characters is a little ridiculous in my eyes.

defender1969eb17_ESO

[Incident: 140413-043130]

Shows status as solved, but obviously is not.

Missing 10 bank slots (shows 60 instead of the 70 it should), and 7500 gold.

Melkeveien

Only partial missing items were returned and nothing else has been fixed right, yet, my ticket says "resolved".

140412-110382

WraithAzraiel

I doubt my issue's been resolved but I haven't heard thing 1 from anyone in support for a few days now so just in case I'm tossing up my reference number

# 140411-065692
Only bank slot issues, lost no items as they were spit onto an alt (checked each one to make sure)

But as my wife and I near veteran levels I'm growing a bit apprehensive, is it more likely for someone to experience the skill point and equipped item loss if they've experienced this bank bug? Are the two not related at all?


I'm going to be less than happy if I watch all my character's skills and gear up and vanish.

Good luck fixing all these shenanigans

Mujuro

illyriiaeb17_ESO wrote: »

Sounds about right, its almost like they forget we pay subscriptions too!

Can anyone find the information of what they are fixing?

Here's the link to the latest patch contents.

kelly.medleyb14_ESO

mikorc wrote: »

First, yes customer service folks are people and deserve to be treated respectfully. It isn't their fault that a company is run by decision-makers who use them as human-shields to deflect from how badly they treat customers whose money they take without delivering value. On the other hand, they did choose to work for those clowns and chose to be used as human shields by them. So yeah, respect, but through gritted teeth.

Second, the "it's no big deal" nonsense is silly. A lot of gamers are kids who put up with all sorts of corporate abuse because they're kids. The problem is that we grew up and expect companies to deliver value instead of excuses and silence. As others have written, this speaks volumes about how incompetent and disrespectful this company is.

Only having 60 slots instead of 100 has added about an hour of login/logout and inventory shuffling per day to the way I play. Not to mention the 22k or so gold that vaped. Yes, I will recover, but I certainly understand unsubscribing because of this. I haven't because I really like this game otherwise, but I am almost there myself.

Drama queen much? Yes console kiddies have ruined games and this is a serious issue but that's no excuse for you to go all drama queen about a simple bug that will be fixed. Get over it.

kewl

Mujuro wrote: »

nasdaqbergamot wrote: »

Vhalkyrie wrote: »

What is most disturbing to me is the reports that this issue existed in beta and wasn't prioritized before release. Can anyone from closed beta confirm this?

I would like to know the answer to this too.

Are folks from the closed beta still under the NDA/gag order not to talk about stuff?

@Mujuro‌ , @Vhalkyrie‌ , @nasdaqbergamot

No NDA anymore. It did not happen to me during Beta. But I recall that others had bank issues. Not sure if it was this specific bug thou.

b92303008rwb17_ESO

Question Reference # 140410-083846

Marked as solved but two bank upgrades are still missing, which means my bank space decreased from 80 to 60 slots. Other than that, no items or money were lost. Please restore the bank upgrades for me, thank you.

Mujuro

kewl wrote: »

No NDA anymore. It did not happen to me during Beta. But I recall that others had bank issues. Not sure if it was this specific bug thou.

It didn't occur for me during beta either.