Deleted Imperial Edition/Early Access Items

Stallord · April 2014

I lost my treasure maps but i dont recall that i removed them from my mail box. I have the explorer pack mail but there is nothing attached in there.

PreyAlone · April 2014

Just wanted to say that you WILL be sorted. It took a week for me to get my items back but the upshot is they fixed the issue.

1111scornneb18_ESO · April 2014

when will we get our items back ?
i deleted my first char after 30 minutes at 30.3 cause i joined the wrong alliance and delete my items with it.
and i was stressed cause i cant zoom in charcreation

do i realy need a post here to get help ? i allready have done 2 tickets with no real answer for this

Twistedmind · April 2014

they are fixing things, I got my items back yesterday evening. Support contacted me while playing and sorted things out.

Chronoalvein · April 2014

Hey, Hi... Pls add me to this list! I deleted all my items with my 1st char.

Ex0 · April 2014

8 days and counting, and still just one reply email that was nothing to do with my issue.

Had fun filling out the customer service survey though, im sure you can imagine how impressed I am...

GruntledDave · April 2014

Still have not got my items back. Deleted them back on the first day of early access. Nothing but weird stock response emails from customer support. Is there some other way to escalate this?

Inhimilis · April 2014

Add me to the list, accidentally deleted my first character because I tough the mailbox was shared.

Zetsurin · April 2014

I need to be added to the list. I deleted the character that had my maps, not know knowing that character had my maps. I have have the pets and the ring of Mara still though.

ShadowWolfe2030 · April 2014

Add me to the list please

otakami · April 2014

I still haven't got my maps + pet from the explorer pack yet

ArconSeptim · April 2014

I lost my monkey and pledge od mara

help

Bloodwiser · April 2014

Hello, I sent a ticket couple days ago about how i needed to restore my preorder items since i deleted my character that had them, you guys restored them for me but I didnt get back i think 2 of the pets the crab and 1 other and I didnt get the scroll of mara? I bought the Imperial version so get those items back also. Thanks

thefreezingvoid · April 2014

Sent an email on the the Mar 30th, after deleting my first character, due to having chose the wrong alliance by accident and losing all my items. Got a response that they would send my ticket to the appropriate team.

On Apr 2nd I sent another ticket since I had not gotten a response back, and just got a stock response, telling me to redeem my codes, sent a reply pointing out that my issue was not a redeeming issue. Still have not received any word back.

Just created a new ticket. Not impressed with the customer service thus far. The irritating part, is the responses keep saying "Solved". THE ISSUE HAS NOT BEEN SOLVED! Until i get the items back, the issue is not "Solved"

SeventhCelestial · April 2014

So I deleted my character I made not thinking about my stuff and no longer have them.

RazzyT · April 2014

Add me to this list please. I didn't delete my character or remove the attachments from my email, but when I logged on tonight, only the 'pledge of mara' was still attached to the exclusive digital content email, which I have now removed and placed in the bank.

galoot · April 2014

I still haven't got my mail for the Explorer items and I still have the first character I made - do I need to raise a ticket?

linus.dahlinb16_ESO · April 2014

I received the choose faction bonus but didnt get the pet or the maps in my mailbox.

thefreezingvoid · April 2014

Got response to ticket from the ticket I sent today regarding this ongoing issue, and I was told to redeem my codes again. However it won't let me, because I already claimed the codes.

WTF

Cannibilly · April 2014

thefreezingvoid wrote: »

Got response to ticket from the ticket I sent today regarding this ongoing issue, and I was told to redeem my codes again. However it won't let me, because I already claimed the codes.

WTF

Im in the same boat. but even better is they never sent me a code. I got a digital copy to my account.

Zeaks · April 2014

I deleted my first character and lost the rings of Mira only, my pets and maps are in the bank though, didn't know about this issue at the time. I put a ticket in, they sent me a reply saying I had to put them in the bank, i guess my ticket was misunderstood.

Intraket · April 2014

Add me to the list please. I bought the upgrade took the items on a alt then realized i selected the wrong race for racials deleted and then found out i couldnt get them on a diff char.

masonsims92_ESO · April 2014

This happened to me, deleted a character due to making it in the wrong faction, oops.

Absinthe · April 2014

Add me to the list please.

Dotanrun · April 2014

please help, I have sent a ticket (#140403-040992) to get my items back.
Received an email stating it has been solved, but still no items.

GuilhermeRocha · April 2014

I actually lost everything.The mudcrab, the Ingakin, the Pledge of Mara, the scuttler and my tresure maps. Help, please...

aquarium_drinker · April 2014

I did this. Thanks for the post here.

bror.havarb16_ESO · April 2014

Hello.

I sent a message to support a few days ago about my items being lost. What I got in return was just general information about the in-game bonuses. I kind of got disheartened by that and kind of gave up getting the items back. Seeing how many have actually had their issues addressed here, I might as well give it a shot.

My issue was that once the servers went live I created a large amount of nameholders. I had to go off for a few hours, so I just quickly logged in to run around a bit. Once I got back I deleted the character to go through the character creation properly with the name I wanted. The thought that the items might be deleted didn't even hit me. Stupid of me of course, but the issue remains.

The question reference I had was: 140401-030033

Anything that can be done is much appreciated.
Cheers.

dezikimnub18_ESO · April 2014

I just wanted to say that in the end, I got all my stuff back, including my beta monkey. My only advice is just keep letting them know your issue isnt resolved. Good luck.

Dmialtar · April 2014

Please add me to this list! I deleted all items with my 1st char
I try to contact customer support (140408-007090) , but still no answer...