Continuation of Patcher Reinstall Issues

Peppers · April 2014

I'm sorry for getting off-topic a little bit, but is it normal for me to be installing this game incredibly slow? I've never experienced anything like this before. I believe it may take me a little over a day or so to completely install this game.

Audigy · April 2014

pounamu wrote: »

Only way to fix this issue is to do the following trust me It's the last thing I wanted to do with a limited data cap now costing me a serious over usage fee.

1. Uninstall ESO
2. re-download the installer.
3. do the entire install process including downloading the 23GB + 5GB blocks.
4. now you will have a full working copy of ESO yes it's a damm pain but with the dissapointing support we have had for the last 7hrs

While this works we do face three problems,

1. Not enough HD space for many
2. Slow connection that requires a 10+ hour wait
3. It will just happen again with that launcher, its an issue of TESO since February.

As soon they release a patch the game will be broke again for many and they need to release a stable version of their launcher or give us the files for direct download which are corrupt until a new version is ready.

I thought that they worked something out over night, but it seems they have forgotten us

Aldarund · April 2014

Can someone with working installation check this files and attach them if they exist?
Can you check if this files exist for you after reinstall? If they exist please attach\upload it somewhere.
ESO\The Elder Scrolls Online EU\depot\depot.version
ESO\The Elder Scrolls Online EU\game\game_player.version ( or any other version file in this folder)
ESO\The Elder Scrolls Online EU\game\vo_en\vo_en.version

I guess its not working because launcher deleted them..

Darshyne · April 2014

Same problem here

wake up Zenimax, you'r doing all the mistake of a mmo release.

Audigy · April 2014

Aldarund wrote: »

Can someone with working installation check this files and attach them if they exist?
Can you check if this files exist for you after reinstall? If they exist please attach\upload it somewhere.
ESO\The Elder Scrolls Online EU\depot\depot.version
ESO\The Elder Scrolls Online EU\game\game_player.version ( or any other version file in this folder)
ESO\The Elder Scrolls Online EU\game\vo_en\vo_en.version

I guess its not working because launcher deleted them..

I don't have any of these files, I asked yesterday if ZO could upload these, but they yet have to respond.

Punche · April 2014

So, since I am playing using ESO.exe, will I run in to trouble when a new patch launches since my launcher only gives me the "Install" option?

neurovore · April 2014

Punche wrote: »

So, since I am playing using ESO.exe, will I run in to trouble when a new patch launches since my launcher only gives me the "Install" option?

I'm moderately sure running eso.exe will work up to next patch. At that point a working launcher will be needed.

babylon · April 2014

Punche wrote: »

So, since I am playing using ESO.exe, will I run in to trouble when a new patch launches since my launcher only gives me the "Install" option?

As soon as they send another patch out you'll need to run that launcher instead of the eso.exe - so they need to fix it (or just give in and reinstall the game).

Aldarund · April 2014

Ok guys. Here is a partial fix for problem. This all happened because launcher deleted this files:
ESO\The Elder Scrolls Online EU\depot\depot.version
ESO\The Elder Scrolls Online EU\game\game_player.version
ESO\The Elder Scrolls Online EU\game\vo_en\vo_en.version

So assuming you have the correct version of game you just need to copy them back. Its for eng version. If you need for other version ask people with other lang versions.
Here it is:
https://dl.dropboxusercontent.com/u/597502/eso/depot.version
https://dl.dropboxusercontent.com/u/597502/eso/game_player.version
https://dl.dropboxusercontent.com/u/597502/eso/vo_en.version

This may cause problem if you real game version and version in this file differs. But i guess if you able play directly with eso.exe you have the latest version so this should be fine. Anyway thats a better then waiting another n days from zenimax to solve this problem..

Trap · April 2014

adding only The Elder Scrolls Online EU\game\vo_en\vo_en.version and then repairing worked for me / couldnt repair earlier, thanks aldarund

MsSvig · April 2014

Aldarund wrote: »

Ok guys. Here is a partial fix for problem. This all happened because launcher deleted this files:
ESO\The Elder Scrolls Online EU\depot\depot.version
ESO\The Elder Scrolls Online EU\game\game_player.version
ESO\The Elder Scrolls Online EU\game\vo_en\vo_en.version

So assuming you have the correct version of game you just need to copy them back. Its for eng version. If you need for other version ask people with other lang versions.
Here it is:
https://dl.dropboxusercontent.com/u/597502/eso/depot.version
https://dl.dropboxusercontent.com/u/597502/eso/game_player.version
https://dl.dropboxusercontent.com/u/597502/eso/vo_en.version

This may cause problem if you real game version and version in this file differs. But i guess if you able play directly with eso.exe you have the latest version so this should be fine. Anyway thats a better then waiting another n days from zenimax to solve this problem..

That actually worked! If this solves the issue for everybody then you've actually done Zenimax's job for them and you should most def get your share of the monthly sub cut.

Thank you so much Aldarun!

Hopes this works for all of you

Audigy · April 2014

Aldarund wrote: »

Ok guys. Here is a partial fix for problem. This all happened because launcher deleted this files:
ESO\The Elder Scrolls Online EU\depot\depot.version
ESO\The Elder Scrolls Online EU\game\game_player.version
ESO\The Elder Scrolls Online EU\game\vo_en\vo_en.version

So assuming you have the correct version of game you just need to copy them back. Its for eng version. If you need for other version ask people with other lang versions.
Here it is:
https://dl.dropboxusercontent.com/u/597502/eso/depot.version
https://dl.dropboxusercontent.com/u/597502/eso/game_player.version
https://dl.dropboxusercontent.com/u/597502/eso/vo_en.version

This may cause problem if you real game version and version in this file differs. But i guess if you able play directly with eso.exe you have the latest version so this should be fine. Anyway thats a better then waiting another n days from zenimax to solve this problem..

Thanks a lot for uploading those, works wonderful

Such an easy fix, but the ZO guys just didn't gave us those files when asked last night, pity.

However, I feel sorry for everyone who had or still has to redownload the whole game. Make sure to save those three files in a separate folder as well incase the launcher messes up again and NEVER, hit install if it appears - just copy over the new files then to the TESO folder.

This should work, as it only deletes your game files if you hit install, as far I know.

neurovore · April 2014

Aldarund wrote: »

Ok guys. Here is a partial fix for problem. This all happened because launcher deleted this files:
ESO\The Elder Scrolls Online EU\depot\depot.version
ESO\The Elder Scrolls Online EU\game\game_player.version
ESO\The Elder Scrolls Online EU\game\vo_en\vo_en.version

This worked for me. Thank you m8!
You just saved Zenimax my sub , you should get goodies

ShiBu · April 2014

some1 got the files in german ?
i would like to post them in the german section.....
since iam suffering this bug for the 5th time.. i dont have them.

just getting later a copy from a friend bc dl all this stuff with dsl light aka 480 kb/s isnt realy a thingy you wana do.

pounamu · April 2014

here are the NA version of those files

North American files click here

Aldarund · April 2014

ShiBu wrote: »

some1 got the files in german ?
i would like to post them in the german section.....

Just launch the game with eso.exe and ask in your guild or zone chat about this files. It will be faster because on forums people come when they dont have this files and have this issue .

MsSvig wrote: »

That actually worked! If this solves the issue for everybody then you've actually done Zenimax's job for them and you should most def get your share of the monthly sub cut.

That should fix issue unless you have deleted you real content of game ( and u not able to play using eso.exe). I just opened applications.json and looked into it. There few section about check install and check partial install, so to check for install launcher uses this files. Have no idea why zenimax take so long to do something about it when its so obvious..

cris13crossb16_ESO · April 2014

Fantras wrote: »

I found this on my desktop shortcut for the launcher.

"D:\Zenimax Online\Launcher\Bethesda.net_Launcher.exe" /InstallOrRun "ESO_Beta"

Don't know if this is what is causing the problem but I removed the "/InstallOrRun "ESO_Beta"" from it and re-downloaded the game. Now it works.

This worked for me, thank you.

When i removed that from the shortcut the launcher downloaded two 50mb and one 2mb patches and i got my play button back.

MsSvig · April 2014

I hope some one from Zenimax is still monitoring this thread so they at least can see what the problem was

silvertemplar · April 2014

Aldarund wrote: »

Ok guys. Here is a partial fix for problem. This all happened because launcher deleted this files:
ESO\The Elder Scrolls Online EU\depot\depot.version
ESO\The Elder Scrolls Online EU\game\game_player.version
ESO\The Elder Scrolls Online EU\game\vo_en\vo_en.version

So assuming you have the correct version of game you just need to copy them back. Its for eng version. If you need for other version ask people with other lang versions.
Here it is:
https://dl.dropboxusercontent.com/u/597502/eso/depot.version
https://dl.dropboxusercontent.com/u/597502/eso/game_player.version
https://dl.dropboxusercontent.com/u/597502/eso/vo_en.version

This may cause problem if you real game version and version in this file differs. But i guess if you able play directly with eso.exe you have the latest version so this should be fine. Anyway thats a better then waiting another n days from zenimax to solve this problem..

Brilliant, this worked for me! I luckily still had all my files, launcher for some reason just kept trying to download 22GB . Copied those files in and i got a "play" button again.

Thunder_Downunder · April 2014

well i had no problems at all as it turned out. patched and played straight away

Kadigan · April 2014

Has the launcher gotten an official fix yet?

Audigy · April 2014

Kadigan wrote: »

Has the launcher gotten an official fix yet?

Nope, no word on the matter for about 10 hours.

HansK · April 2014

In the launcher under "Game options" canceled the install, then under "Game options" did a Repair, this took a about 15 minutes in my case. After that the "play" button showed "Update". After selecting this the game started downloading and installing a 50 MB patch. After that everything was normal again.

nifheimr · April 2014

for me it says ERROR 104 - DOWNLOADERROR_NOTENOUGHSPACE and to clear up 60GB. I was playing without issues during early acces and I have 50 GB of free space. what should I do? I cun run the game from the folder but not from launcher

Aldarund · April 2014

nifheimr wrote: »

for me it says ERROR 104 - DOWNLOADERROR_NOTENOUGHSPACE and to clear up 60GB. I was playing without issues during early acces and I have 50 GB of free space. what should I do? I cun run the game from the folder but not from launcher

Look for my post above, it will help u

Ariane · April 2014

Aldarund wrote: »

Ok guys. Here is a partial fix for problem. This all happened because launcher deleted this files:
ESO\The Elder Scrolls Online EU\depot\depot.version
ESO\The Elder Scrolls Online EU\game\game_player.version
ESO\The Elder Scrolls Online EU\game\vo_en\vo_en.version

So assuming you have the correct version of game you just need to copy them back. Its for eng version. If you need for other version ask people with other lang versions.
Here it is:
https://dl.dropboxusercontent.com/u/597502/eso/depot.version
https://dl.dropboxusercontent.com/u/597502/eso/game_player.version
https://dl.dropboxusercontent.com/u/597502/eso/vo_en.version

This may cause problem if you real game version and version in this file differs. But i guess if you able play directly with eso.exe you have the latest version so this should be fine. Anyway thats a better then waiting another n days from zenimax to solve this problem..

This works! Thanks a lot, now I hope they discover why the launcher keeps deleteng files so randomly

cappaspada · April 2014

Aldarund wrote: »

Ok guys. Here is a partial fix for problem. This all happened because launcher deleted this files:
ESO\The Elder Scrolls Online EU\depot\depot.version
ESO\The Elder Scrolls Online EU\game\game_player.version
ESO\The Elder Scrolls Online EU\game\vo_en\vo_en.version

So assuming you have the correct version of game you just need to copy them back. Its for eng version. If you need for other version ask people with other lang versions.
Here it is:
https://dl.dropboxusercontent.com/u/597502/eso/depot.version
https://dl.dropboxusercontent.com/u/597502/eso/game_player.version
https://dl.dropboxusercontent.com/u/597502/eso/vo_en.version

This may cause problem if you real game version and version in this file differs. But i guess if you able play directly with eso.exe you have the latest version so this should be fine. Anyway thats a better then waiting another n days from zenimax to solve this problem..

Thank you very much , this fix worked for me
I was playing from eso.exe and i had still all the client because i did a backup copy of the client before trying to use the Install button in the launcher because the same problem happened for me some days before the early acccess so i was aware that this launcher is horrible
I still have problem understanding why Zenimax was not able to find this workaround after all the log files they asked to post...

MrZeeck · April 2014

over 12 hours and the pathcer has still not been fixed.. wow this does not bode well for the future of this game, wtf.

Noxious · April 2014

Still no official fix? This is BS.

Triss · April 2014

Brilliant Aldarund and pounamu!

Thanks for providing a working solution.

Cheers