Continuation of Patcher Reinstall Issues

r4v3nw0lf

My wife and I both have the same computers and same connections. She got on when the servers went live and I got the install error and deleted files. Must have been a bug or download glitch for me. I rechecked the files downloaded repaired and finally after so many hours got on. I hope it is fixed.

Abuffgamer

Here you go now please fix this

prawfet

I was only able to fix by plugging my external hard-drive into girlfriends pc and then copying her folder and then putting it on my pc after deleting my folder. That was my last hope after waiting 1 hour on the download at 1mbps and only getting 3%

But copying her folder over worked and ive been ingame for an hour. lots of buggy quests but other then that works fine.

ShiBu

prawfet wrote: »

I was only able to fix by plugging my external hard-drive into girlfriends pc and then copying her folder and then putting it on my pc after deleting my folder. That was my last hope after waiting 1 hour on the download at 1mbps and only getting 3%

But copying her folder over worked and ive been ingame for an hour. lots of buggy quests but other then that works fine.

thats what i wanted to do ..

you did replace everything ?

launcher
and
The Elder Scrolls Online

or just 1 of the 2 ?

McNicholas10

Been downloading the client again since about 6pm PST. Currently at 9% done. Worst case scenario it's not done by the time I get back from work, but that won't really matter cause I'm picking up the physical copy tomorrow anyway.

demonlkojipub19_ESO

Actually even that didnt work. I'm reinstalling the whole thing and going to work....

pounamu

The problem is with the launcher for sure I copied a previous backup of the game I made before any update was done in the last 3 days and the issue still hangs around. It's very bad that no CS person has came out about this issue for over 5hrs.

Eudocia

Its like eleven o'clock at night. They've provided a workaround and they're working on it.

You do get that they need to sleep right?

pounamu

Eudocia wrote: »

Its like eleven o'clock at night. They've provided a workaround and they're working on it.

You do get that they need to sleep right?

They will have different people from time zones to cater for problems and answers on the forums, well I hope they do.

Also the workarounds they provided are failing for players and for a game of this scale it's not good enough.

Natai

Once the launcher redownloaded the entire 22gb game, 2x 50mb patches and a 5gb patch the game ran fine. I'm backing up my game folders now in case a future patch triggers the launcher to delete everything.

Darkrift

So update for me, probably my final one at this time. I redownloaded the entire NA client from the launcher and now have the Play button and not a repair or install button. I am copying over my EU folder into the Zenimax folder as we speak. Pretty sucky bug. I hope ZOS figures it out, and I hope the ones still having it are able redownload the game or they are able to come out with a fix. I wouldn't hold my breath for a fix...after all my troubleshooting it seems like there is something related more to my computer than to any setting or file in my folder.

McNicholas10

@Natai Would be nice to have that kind of space layin around loll.

pounamu

I am sure they will give people free game time because the issue is ZOS and not the end user they broke the launcher client so they have to take a hit like the players have.

prawfet

ShiBu wrote: »

prawfet wrote: »

I was only able to fix by plugging my external hard-drive into girlfriends pc and then copying her folder and then putting it on my pc after deleting my folder. That was my last hope after waiting 1 hour on the download at 1mbps and only getting 3%

But copying her folder over worked and ive been ingame for an hour. lots of buggy quests but other then that works fine.

thats what i wanted to do ..

you did replace everything ?

launcher
and
The Elder Scrolls Online

or just 1 of the 2 ?

everything i deleted all things from my pc and copy all of hers over

Azuriel02

So after the maintenance of yesterday before the launch, as all of you I had to download a little update, which went well. But after that, I also got the 22993MB to download.

At that time, I still had the original ESO.exe application and the game worked perfectly when I tried to play just after the launch, so I didn't really bother as I could still play I was just going to wait for a fix.

But today, as I just woke up, the file of the game has just dissappeared and I dond' have the ESO.exe apply anymore ! That's just freaking me out cause I don't have a high downloading speed internet and that it will take me days to get rid of this 22.993MB download.

That's really a shame coz I did have a WONDERFUL early access time, I have played more than 50 hours without any big issue. But this ..

I hope you find a solution as soon as possible !

ps : I'm not a native english speaker, so please forgive any grammar issue.

LunarMedic

I'm wondering when my .exe file will appear.. I just started downloading (somewhat faster) than the past few days. I've spent my 5 day pre-release just trying to install the damn game.

Peppers

I've been installing this game for an hour now and I'm only at 1%
So this is a issue a lot of people are having?

Daverios

Mine is still showing Install too, wow terrible.

Darkrift

Final Update for me:

I tried every fix laid out in this thread and tried every fix I could come up with. Replacing files with my wife's files which were fine, uninstalling/reinstalling the launcher, copying my EU client over to a new NA client folder, looking everywhere for a straight up repair option in the launcher even though it would only say install, etc. etc.

The ONLY thing that worked was uninstalling the launcher, deleting the entire Zenimax folder, and starting over. After the game redownloaded I got the "Play" button. I was able to copy over my backup of my EU client to the new install and that worked fine, thankfully. Sorry I can't be of more help to anyone else still experiencing the issue. I tried.

Lastly, I love ESO, I am not going anywhere. But shame on ZOS customer support for forgetting about us...and yes when you go 6-7+ hours without an update I would say that is forgetting about us. Even if the answer was, "Welp your ***, start reinstalling." That is still your responsibility to come out and say that. The community did a *** ton of troubleshooting to try to fix this for people and that isn't our job. We are passionate, we want to play, but don't treat us so poorly next time. This thread has plenty of views, this have been a top issue. Responding to other threads when this goes unnoticed for so long just makes the situation worse.

Dracovar

I deleted the Launcher folder and downloaded the client again. It started verifying the files and once it got to around 12% it started downloading the entire game again. I hit cancel and got the repair button. Hit repair, it did it's thing, and finally got the play button. Finally working correctly.

Darkrift

Dracovar wrote: »

I deleted the Launcher folder and downloaded the client again. It started verifying the files and once it got to around 12% it started downloading the entire game again. I hit cancel and got the repair button. Hit repair, it did it's thing, and finally got the play button. Finally working correctly.

That works if you have the 60GB free and it doesn't decide to delete your install completely

Thunder_Downunder

Can anyone give a current status update on this launcher. I'd like to play but dont know if I should get the patch or not.

DJ_Pandatripp

I am having the same problem. Downloaded and installed the patch from yesterday, worked fine. I started the game up to make sure all was well before the servers were up, was fine. Then I closed the launcher and re-opened it, that's when everything went downhill. It has been trying to download over 22k mb, my folder for ESO is now 53.2GB big.
I was able to start the game from the .exe. That folder is far too big and something is clearly wrong.

tjkick_ESO

So a bit of an update. After having the exact same issue as all of you I allowed the whole game to redownload itself. After applying the 22gig patch and then patching many other files after that I was finally able to hit the Play button and get into Tamriel.

Unfortunately this means the most likely way to get a fix for this anytime soon is to redownload the launcher. Its a damn shame I know, and some may not be able to do it, at least not soon. But as of right now seems to be the only sure fire way to get you on the way.

And I too think that this should not be swept under the rug and forgotten. Its a load of *** if you ask me, forgive my language. I had plenty of patience when the servers kept going down for maintenance. I even tolerated the 12+ hour downtime the other day during early access. But this was the straw that broke the camels back. Not only do we deserve a formal apology by Zenimax I feel we deserve further compensation for losing the gametime we not only were looking forward too but we also paid for.

Launch of the game or not, we as customers have to decide when to draw the line and let them know as consumers we are dissatisfied.

/steps off soapbox

Vocley

still downloading..........

Hexagar

Reading this thread im more than worried. . I had the exact same problem during last beta and I gave up. Now I read everywhere again about the same nightmare.. . In 6 hours I will go back to home from work.. I see no official responce on the issue.. I dont know what to do... im thinking not even start the launcher till its safe..

nis

same problem here. It is a desaster. Everything was working fine in early access and then the launcher downloaded something and broke everything.
The Exe-file is still working this night but we need a new launcher.
Please Zenimax provide us with a new launcher to download for our problem-YOUR problem.

sebas

Still no fix or workaround when this issue is causing people to not be able to play, at all. Needless to say this is very bad.

Aldarund

I have same issue. I can play using eso.exe but launcher says i need to install game.
My report attached

pounamu

Only way to fix this issue is to do the following trust me It's the last thing I wanted to do with a limited data cap now costing me a serious over usage fee.

1. Uninstall ESO
2. re-download the installer.
3. do the entire install process including downloading the 23GB + 5GB blocks.
4. now you will have a full working copy of ESO yes it's a damm pain but with the dissapointing support we have had for the last 7hrs