Continuation of Patcher Reinstall Issues

yynderjohn · April 2014

SinBad wrote: »

i installed a 5 gig update, now one i click play i just get a crash report. clicked repair and after it finished repairing it started reinstalling the game.

Same issue here. thanks for the downtime , now a new download Zenimax

aldlv13 · April 2014

Vocley wrote: »

downloading it will take all night again
thanks Gina for an updates,
but I honestly think last few days were not good at all. I really hope this game is worth it because if not most of us after all of this experiences will just go back to their favourite MMORPGs and wont pay for another month
shame coz I was really looking forward to it

i know right first 2 days of early access were amazing but if this is how its going to be idk if its worth paying $15 a month

like gameplay is great but that doesnt mean much if i cant play. i really hope this all gets straightened out soon

Somethindarker · April 2014

Has anyone successfully re-downloaded the game from the launcher?

Nopales · April 2014

im still dl it.....prob gonna be a couple hours until its done

MsSvig · April 2014

Somethindarker wrote: »

Has anyone successfully re-downloaded the game from the launcher?

I'd like to know this as well

yynderjohn · April 2014

I did get the game to run from the eso.exe as well. Get that fix ASAP zenimax

prodius67_ESO · April 2014

Darkrift wrote: »

prodius67_ESO wrote: »

OK I deleted the launcher and reinstalled only that, I now get the repair option.

LOL....I still get only the install option. It even updated the launcher. That is *** hilarious.

You sure? There are two places that options will appear. one at the top right and the other in the middle right above the news links.

Nopales · April 2014

some people like me aint got eso.exe it got MAGICALLY deleted $:\$

Somethindarker · April 2014

yynderjohn wrote: »

I did get the game to run from the eso.exe as well. Get that fix ASAP zenimax

That's great and all but alot of people are also getting an error when doing it that way.

Audigy · April 2014

Somethindarker wrote: »

Has anyone successfully re-downloaded the game from the launcher?

I saw some people who did, however it didn't fix their game. They were trapped in a loop of repairing, downloading, repairing...

There must be an error in the windows registry too or I don't know. Its really strange that even removing and reinstalling leads to the same bug.

If you can play with the ESO.Exe do this and don't touch the launcher until they release a bugfix.

I highly doubt that reinstalling is an option right now, but then again if someone has super fast internet, why not! But for me It would take me 10 hours+, so I wont try this ^^

Tiitus · April 2014

Long story short the Launcher is the issue, if you do not have a back up of an earlier version of the launcher.exe and eso.exe (i got lucky and had a back up of the files) then you will have to do a clean install of both files aka completely uninstall the elderscrolls online or the bugged launcher will delete the eso.exe files again.

for the ppl that are waiting for a hotfix to fix this.. if your eso.exe file is gone there is only two options you have.. use a backup file of zenimax online file to restore it. if you dnt have a backup up, the sad reality is a clean install of eso.. there is no hotfix in the world that can bring back a 30g file in an instant.

prawfet · April 2014

what launcher version should we have?

MrTake5 · April 2014

Sledgemoto wrote: »

I'm not finding it very funny unfortunately, Those of us with slower connection need an alternate downloading method the launcher is ridiculously slow. If the client was available as a download so we could store it on our back up drives it would make this process much less painful. I'm presently looking at 60kB/s speeds atm after the launcher completely deleted my game folders I'm speechless

Any number of the possible solutions that have been suggested thus far may have worked if I had thought twice about why the launcher was asking to install after the small patch when servers went live again earlier. Granted, I had zero reason to believe that my entire game folder would get nuked as a result.

Try as I might, and I've at least given every fix solution a shot, I've come to accept that I'm stuck downloading 23 gigs of data that simply does not exist anymore. I purchased Imperial, have been playing when not at work since Sunday evening, had fully expected server downtime throughout the week and times where the game would be unavailable. A launcher that vaporizes my entire game folder with no notification? Not so much.

Nopales · April 2014

im sure they will have an fix for it, the only problem is how long is it gonna take em to have a new launcher for us to download

Darkrift · April 2014

prodius67_ESO wrote: »

Darkrift wrote: »

prodius67_ESO wrote: »

OK I deleted the launcher and reinstalled only that, I now get the repair option.

LOL....I still get only the install option. It even updated the launcher. That is *** hilarious.

You sure? There are two places that options will appear. one at the top right and the other in the middle right above the news links.

Yes I am keenly aware of both options.

Natai · April 2014

Complete game redownloaded via launcher.
Downloaded and applied a series of small patches and currently downloading 5gb patch with 750mb left.
Will update when I have more info.

Darkrift · April 2014

No ZOS comment in a while is a little disheartening...

prawfet · April 2014

Ya I think thats the only real problem is the lack of updates / comms to know they are trying. I have not received an email in hours.

Frightnight · April 2014

Somethindarker wrote: »

Has anyone successfully re-downloaded the game from the launcher?

Yes, and the it works fine afterwards.

prodius67_ESO · April 2014

Audigy wrote: »

Somethindarker wrote: »

Has anyone successfully re-downloaded the game from the launcher?

I saw some people who did, however it didn't fix their game. They were trapped in a loop of repairing, downloading, repairing...

There must be an error in the windows registry too or I don't know. Its really strange that even removing and reinstalling leads to the same bug.

If you can play with the ESO.Exe do this and don't touch the launcher until they release a bugfix.

I highly doubt that reinstalling is an option right now, but then again if someone has super fast internet, why not! But for me It would take me 10 hours+, so I wont try this ^^

I did get it to work after by erasing the launcher file and re-downloading that only. However, all my files were not erased.

Vonhusen · April 2014

I had backed up a copy of my game from the day before the 1.01 patch or whatever that was. I totally deleted the current launcher file and emptied it from the recycle bin and put my older launcher in its place. It is currently downloading the 1.01 patch, but that is better than the install button that was there before. Also of note even though it wanted me to install all of the ESO files were still on my pc where they should have been.

Pintobean · April 2014

I turned off my virus scanner and download went from 3 mb sec to 18 mb a sec, once completely downloaded got the PLAY button, and logged right in! However, it was 22 gb, then 5 gb, then another 22 gb. Keep an eye on the percentage of download, was about 60 GB total.

Natai · April 2014

Natai wrote: »

Complete game redownloaded via launcher.
Downloaded and applied a series of small patches and currently downloading 5gb patch with 750mb left.
Will update when I have more info.

Patch finished downloading and applied. Play button appeared.
Playing game right now via launcher. Hopefully it will work tomorrow too.

MsSvig · April 2014

Natai wrote: »

Natai wrote: »

Complete game redownloaded via launcher.
Downloaded and applied a series of small patches and currently downloading 5gb patch with 750mb left.
Will update when I have more info.

Patch finished downloading and applied. Play button appeared.
Playing game right now via launcher. Hopefully it will work tomorrow too.

Thanks for the info

Guess I'll try that then. Wish me luck

bluxwaverwb17_ESO · April 2014

yep after a windows update....
and the launcher not working...
went to the launcher directory and it wants me to download ALL the files again

Lucky i got 3 backups huehuehue

Darkrift · April 2014

I gave up. Backed up my installs so I can play tonight while I redownload the game. Lame that we couldn't get a better answer.

MsSvig · April 2014

Yea it sucks big time

McNicholas10 · April 2014

I mean the biggest reason we're not getting a real answer is because nobody wants to be the face that says sorry y'all we don't have a fix, hope you don't mind re-downloading the entire game, oh and after that don't forget about the patches you'll still need to install. FFS how does something like that slip through the cracks, how can a launcher delete a 60gb game without my knowledge or permission.

ShiBu · April 2014

McNicholas10 wrote: »

I mean the biggest reason we're not getting a real answer is because nobody wants to be the face that says sorry y'all we don't have a fix, hope you don't mind re-downloading the entire game, oh and after that don't forget about the patches you'll still need to install. FFS how does something like that slip through the cracks, how can a launcher delete a 60gb game without my knowledge or permission.

funny fact ? I did that alrdy 4 times... and guess what ? Yeap... i have the bug again.. on my amd machine and on my intel laptop.
Iam facing this bug since the 1st beta weekend, on both machines, with seperate downloads of the launcher.

Today i´ll get an image from a friend.. if that doesnt work... i burn this game and play something else.

Never ever had so much trouble with a mmorpg. It´s even ironic that they claim that the bug is something new.. lol just check the old beta forums.

Cously · April 2014

I had to reinstall my whole Windows (issue not related to ESO) and I think, no way to do that massive download again, so I looked into the game files (being a modder myself) and I did the following which worked:

Go to this place:
C:\Program Files\Zenimax Online\

Copy the folder "The Elder Scrolls Online" to a safe place.

Uninstall the game.

Install launcher.

Run it untill the part where you have to press the INSTALL blue buttom in the launcher but DO NOT PRESS IT.

Close the launcher.

Throw that folder "The Elder Scrolls Online" back in the Zenimax folder. Open the launcher.

I keep a copy on my documents and on my external HD just in case. I realize it don't solve people's problem but might be a safe solution for the future.