Disconnecting with an 'Unknown Error' message.

ZOS_JasonI · March 2014

Hey there, everyone. We are currently investigating the "unknown error" issue that many of you are encountering -- the error may be similar to the issue we've been following in a similar thread located here. We'll provide an update as soon as we can. Thank you for your patience.

KrakhenJr · March 2014

nickmunro wrote: »

Also having the same issue, along with a friend of mine.. hope you guys are working hard to get this fixed because when I drop 80 dollars on a video game that I'm constantly struggling to play it starts to get irritating to say the least.. should be giving out some sort of compensation for such a poor delivery.

Lol I agree but don't count on that.
People, keep posting details about your situation... Hardware, OS Levels, Antivirus, ISP's, Country/City, etc. Anything that could help troubleshoot.
I know I shouldn't be the one asking but although support haven't showed up yet, these threads combined have thousands of views already.

EDIT: JasonL did show up 2 minutes before I posted! Thanks

Rashanitsu · March 2014

Same trouble, guys((

SenselessChip · March 2014

Managed to play for about 20 minutes using WTFast and still going strong! (I hadn't set it up properly the first time)

wunahokalugi · March 2014

ZOS_EveP wrote: »

Hi guys,

First try to run the repair function.

If the issue persists after running a repair make sure that nothing is impairing your connectivity (For instance if you're using wireless, try a to connect via cable, make sure your firewall or your router are not blocking the game)

If you are on Mac you can also try this small trick:
Remove the QuickTime plugin from its default location (by default /Library/Internet Plug-Ins/QuickTime Plugin.plugin) and place it on your desktop (Note: do not delete it. Just move it).

Network Administrator by trade. Tried repair, tried game consultant, checked antivirus, turned off software firewall, turned off firewall hardware, copied the game to another disk drive, restarted computer, ipconfig/release /renew....taking suggestions, several of my friends play without this issue, I'd like to be one of those.

Happens during zone changes that I get "unknown error" then returned to login screen. I can login and create characters fine, but then trying to renter the game following one of these errors, I'm met with Requesting Character Load that never ends.

Currently on The Venom of Ahknara quest. I've been disconnected nearly every time attempting to leave the dungeon and into the Stonefall zone. Here I go into the trap door....

Working this 3rd time of 8. Going to get some play time in.

AzureButterfly · March 2014

I was able to get in for a moment at around 1pm, then it kicked me. It seems to be partially client and partially the server.

ZOS_JasonI · March 2014

Hey there, everyone.Thank you all for being patient while we've been looking into the problem.

We want to request some information from you all. If you're still receiving the "Unknown Error" message, please open the launcher, and click the settings gear. Click "About," then select "Game Consultant," and click "Run Tests." This will run a special diagnostic tool that will create a .txt file that will provide us with more information about your machine. Provide us with the report by attaching the file here so we can look into it further. Thank you, guys!

AzureButterfly · March 2014

Here you go.

Jiimmyruk · March 2014

Getting Unknown error and also random crashes to desktop. can't play longer than 2 minutes. Ridiculous I want my money back.

Shadowhaunt · March 2014

Here you are. For the second day still can not leave the Prison tutorial

glaxgoalie08_ESO · March 2014

Here you go

Vandaar · March 2014

Here you go.

Rashanitsu · March 2014

ok. take that

AzureButterfly · March 2014

I ran a WHOIS on the netscan information and the IPs returning TIME_WAIT belonged to Amazon (so, the store) and Akamai.

I don't think I'm having the same problem as most here because I'm not getting the continuous loopbacks. (127.0's)

Hutch · March 2014

Here you are! Thanks for the proactive posts

Krysune · March 2014

Here you go, hope you guys get to the bottom of this.

knblatt_ESO · March 2014

Here is mine

AzureButterfly · March 2014

I ran another scan to check the netstat and this was returned:

NETSTAT RESULTS

Active Connections

Proto Local Address Foreign Address State
TCP 172.31.1.239:49963 74.125.142.125:5222 ESTABLISHED
TCP 172.31.1.239:55271 192.122.185.53:443 ESTABLISHED
TCP 172.31.1.239:55316 173.194.46.49:443 ESTABLISHED
TCP 172.31.1.239:55336 192.122.185.30:443 ESTABLISHED
TCP 172.31.1.239:55411 74.125.193.95:80 ESTABLISHED
TCP 172.31.1.239:55413 23.67.60.123:80 ESTABLISHED
TCP 172.31.1.239:55424 74.125.192.84:443 ESTABLISHED
TCP 172.31.1.239:55425 198.20.198.110:443 ESTABLISHED
TCP 172.31.1.239:55428 65.52.103.78:80 ESTABLISHED
TCP 172.31.1.239:55429 192.122.184.136:80 ESTABLISHED
TCP 172.31.1.239:55430 192.122.184.144:80 ESTABLISHED
TCP 172.31.1.239:55431 192.122.184.144:80 TIME_WAIT
TCP 172.31.1.239:55432 192.122.184.155:80 ESTABLISHED
TCP 172.31.1.239:55433 192.122.184.155:80 ESTABLISHED
TCP 172.31.1.239:55434 192.122.184.155:80 ESTABLISHED
TCP 172.31.1.239:55435 192.122.184.155:80 ESTABLISHED
TCP 172.31.1.239:55436 192.122.184.136:80 ESTABLISHED
TCP 172.31.1.239:55437 192.122.184.136:80 ESTABLISHED
TCP 172.31.1.239:55438 192.122.184.136:80 ESTABLISHED
TCP 172.31.1.239:55439 65.52.103.78:80 ESTABLISHED
TCP 172.31.1.239:55440 65.52.103.78:80 TIME_WAIT
TCP 172.31.1.239:55442 23.72.70.140:443 ESTABLISHED
TCP 172.31.1.239:55443 23.72.70.140:443 ESTABLISHED
TCP 172.31.1.239:55444 23.72.70.140:443 ESTABLISHED
TCP 172.31.1.239:55445 23.72.70.140:443 ESTABLISHED
TCP 172.31.1.239:55446 23.72.70.140:443 ESTABLISHED
TCP 172.31.1.239:55447 23.72.70.140:443 ESTABLISHED
TCP 172.31.1.239:55450 72.21.91.121:443 ESTABLISHED
TCP 172.31.1.239:55451 72.21.91.121:443 ESTABLISHED
TCP 172.31.1.239:55454 72.21.91.121:443 ESTABLISHED
TCP 172.31.1.239:55458 207.75.116.207:443 ESTABLISHED

So the ones I've gotten TIME_WAIT on are:

- Amazon
- Akamai (Maryland, so near ZOS)

- Merit Network (Ann Arbor, and I live in Detroit)
- Microsoft

sherzoo · March 2014

I have been waiting over 25 hours to get a proper reply to my ticket (I got one reply 11 hours in asking if my log in info was correct...really!) for this so this is the best I can do

Edit: It's worth noting that I am fully unable to enter the game I just get a unending loading screen upon login which eventually leads to the "unknown error" others seem to be able to play for a short time before getting the error.

wunahokalugi · March 2014

Harborage quests, lots of zone in and out; was due. Unknown error followed by requesting character load.

I have to kill the client to get away from Requesting Character Load. Then a reboot/ipconfig /release /renew often hastens the 'timeout' for me to reconnect.

Nonetheless, I've been disconnected and hung up on login well over 2 dozen times in the last 24-hours. This is more than a nuissance.

Each and everytime this has happened during some type of zone transfer. My very first one was while being sucked up out of the prison. Upon my return my character fell in the pit and died. Wasn't expecting to get smoked that early

I have two tickets open with support. One for the 'unknown error' and a more descriptive surrounding the 'requesting character load' inability to continue. Neither has resulted in customer contact as of yet.

Requested file attached:

OddballEasyEight · March 2014

Trying to run the test, but nothing happens... the computer spins up for a few seconds and then it just sits there.
Let it do that for 20 minutes while taking my dog for a walk and nothing had happend when I came back.

wunahokalugi · March 2014

Requesting character load...still; will check post time for how many minutes this has been, but clearly the more disabling portion of the issue. This is after an ipconfig /release /renew; trying a reboot next.

Ollíe · March 2014

I found a temporary fix to this issue last night after using the knowledge found in Merianya's post.

1) Download Battleping http://www.battleping.com/
2) Once installed run as administrator and select free trial.
3) Select a server with good ping.
4) Select the Game Connection Button.
5) Once Battleping says connected launch ESO. (don't close the Battleping program)
6) Enjoy

Please note however the trial only lasts 20 mins a turn before kicking you, so if that starts to annoy you like it did me you can purchase membership. Cost me $5 for 30 days so I am not complaining as it actually lets me play!

Jamskin09 · March 2014

Glad to see this issue is finally being acknowledged but still... it's pissing me off, especially as I can play at random intervals for a few hours and just when I think the issue is resolved... boom, disconnected.

wunahokalugi · March 2014

wunahokalugi wrote: »

Requesting character load...still; will check post time for how many minutes this has been, but clearly the more disabling portion of the issue. This is after an ipconfig /release /renew; trying a reboot next.

Post reboot, and a little stalling on my part, Still with Requesting character load...(any character, not just the one I've been playing).

Half an hour with broken ability to login due to a hung session, caused by 'unknown error'.

If you have to clean this up in pieces, start with the hung sessions.

AzureButterfly · March 2014

I ran more scans for the netstat and I think I might have found the cause of the issue.

I started getting [::1]s at the end (possibly related to the 127s others are getting) and that's when the connections failed.

marko.greguric92nrb19_ESO · March 2014

So, as I have said before in a comment of mine, I was getting kicked out every time when I tried to change zones. Fixed it by using a VPN (stupid as hell, since I had to pay for that), but now I am getting kicked out every couple of minutes...

wunahokalugi · March 2014

running battleping trial; still stuck at Requesting character load...

I'm honestly not sure if I've spent more time in game or attempting to get into the game at this point. My wife questions my sanity, but it is a fun game, when it's working.

Ollíe · March 2014

wunahokalugi wrote: »

running battleping trial; still stuck at Requesting character load...

I'm honestly not sure if I've spent more time in game or attempting to get into the game at this point. My wife questions my sanity, but it is a fun game, when it's working.

I also forgot to mention In order to get mine to work I had to turn my firewall and antivirus totally off.

I however was only stuck at joining a server not character load.

wunahokalugi · March 2014

Ollíe wrote: »

show previous quotes

wunahokalugi wrote: »

running battleping trial; still stuck at Requesting character load...

I'm honestly not sure if I've spent more time in game or attempting to get into the game at this point. My wife questions my sanity, but it is a fun game, when it's working.

I also forgot to mention In order to get mine to work I had to turn my firewall and antivirus totally off.

I however was only stuck at joining a server not character load.

Not that I'd like to leave my computer running in this state, but in an attempt to make this game work, I'm not currently running firewall or antivirus.