So this is pretty messed up. I made a character and due to a GAME BUG the camera would not zoom in so i did not like the way my face looked once i saw it up close. I decided I should remake him now befor i wasted any more time and now my items are gone and all my friends are outleveling me with their Mara buffs... =(
For the love of God, did anyone read the freakin' email with the items. It clearly said do not delete a character with the items in inventory. If you want them elsewhere, use the bank.
Do you think maybe they have larger problems than, "I didn't read properly can I have have my vanity monkey NOW!!!"
You f'd it up, now wait for them to get back to you.
Thanks for your patience, guys. We're working on a solution In the meantime, please create and submit a ticket to Support so you can get yourself in their queue.