Restoring Missing Bank Slots/Items & Skill Points

Tigger62077

My gold has come through finally. I will not state how much but it is more than enough to compensate. I am so stoked, I could do the Snoopy dance! Thank you, @ZOS_GinaBruno, for doing what you could to keep us updated and not just letting us suffer in complete silence. CS, you do it right!

Aravel

Updating to say I have been WELL-COMPENSATED. o__o They're chugging through the list, folks. I hope whatever remaining problems you face, gentle readers, are addressed swiftly and well.

Edit: I received an email update to my outstanding ticket, informing me that I'd been compensated. Logged in to find some extra gold--no shenanigans as some people have written about.

Haven't yet checked whether the inability to skip Coldharbour issue was fixed.

Imryll

So excited ... in-game mail, must be payment for my lost bank slots ... no, just another gold seller

So excited ... email from Support, must be payment for my lost bank slots ... no, just another notice that due to privacy concerns they can't tell me what, if any, action they'll take against said gold seller.

Trying to be patient ...

Vhalkyrie

FYI for those still waiting for compensation, I received a message in my RL email notifying me they added money to my account. I found the gold added to my highest level and first character in my list. Just so you all know roughly what to expect.

jb1b84

I didn't see any mention of it elsewhere, so did this also resolve the problem with not being able to skip the wailing prison intro for new alts?

Tyr

Was compensated with no problems here.

Midders

Incident Number 140418-009169 - Still not Resolved.
Still no solid information from my original ticket. Submitted directly to customer service as advised on these forums and got a response saying they are closing my ticket as there is an open ticket dealing with the issue. The "open" ticket has not had a response for 4 days now and is currently flagged as closed. I am trying to be patient but the lack of communication is really starting to annoy me. Posting the only response I have received below.

---

Thank you for contacting the Elder Scrolls Online Customer Support Team.

We apologize that you had to contact us several times for the same issue during your experience with The Elder Scrolls Online. We can see that the issue is being taken care of in incident number 140418-009169, so in order to minimize any confusion I’m going to close this specific incident.

poe11371b14_ESO

I just put in my ticket for compensation for the five or six wipes I slogged through now after being properly reinstated after being unjustly marked as spammer or exploiter. I know of others who were credited with game time for that, which I have yet to receive, but I will be more grateful for compensation for the lost items, gold, and bank upgrades. I will wait and see.

Original tickets where I lost bank space and gold:
140413-105132
140413-129647

New ticket to cover it all:
140420-132718

Mastaa

Account: Mastaa
Email: thcsamples@gmail.com

Bank space, had bought the 11k upgrade twice now... made ticket back when it happened both times. the bank was full of different types of crafting items im not sure what the exact types and amounts

Also the first time this happened i lost bag space on character "Masta" cant recall what level tho...

madsurgery

For those of you who have been reimbursed but not sufficient to compensate for the Bank Slots and Bank Gold Lost ... I received an email stating:

"The amount of gold given was based on your character level, and not your previous bank status. "

I hope the proper adjustments are made so that everyone gets what he actually lost!

Keeping Hopes High!

Evergnar

A big Thanks to Zos & CS for reimbursing me today. Although it's a gold reimbursement my highest level character is only lvl 28 so any items I had would have been gone by now anyways (sold or deconstructed).

Just an FYI for others, I had been waiting a week to hear back from CS. So this morning I replied to the generic email they sent out, this time including screen shots and any additional info I could think of. When I got home tonight my reimbursement was there.

boredpeonub17_ESO

I got hit on April 2nd, reported it just after midnight on the 3rd. Which is BEFORE the release date.

I had the original ticket sent in on the 3rd, and then two more since. Just sent in another reply to the original ticket.

Even played along with the forums games submitting the ticket number, still nothing.

Nothing has been done yet.

So much for customer service being first come first serve.

Vladish

I wonder how many people tried to submit tickets about false claims of missing bank slots in hopes of gaining free items/gold... just wondering....

Razzak

I am still waiting for my 40 slots or gold equivalent.

ticket No: 140413-097268

madsurgery

Slightly confused about how the addition of reimbursed money is managed. Is money to a character added to, or replaced by, the sum the devs delivers?

Say My Char has 1000 gold and get added 2000 gold. Will my character have 2000 gold only (replaced) or 3000 gold (added) ?

Darkheart

I got more then enough gold received to buy my missing bank slots.


Thank you!

Surinen

still waiting for my deposited and lost 44000 of gold. hopefully this time team will conduct thorough investigation. ticket send 1 day ago, still no answer. I can wait, all that matters is my precccccioussss gold.

madsurgery

This is utterly unfair and bad management.

Some people are getting MORE than they actually lost ..... while others (me included) are getting much much LESS than the sum they actually lost!

Until my FULL reimbursement is received I am not enjoying the game as much as I wish and/or could ..... because somehow I feel cheated !

I hope issue is dealt with VERY URGENTLY. I am getting impatient to say the least.

gimarwb17_ESO

Out of 80 items I really did not keep a private log of every item in my bank inventory so I would not be able to tell them what exactly I lost with the slots!!!!
(I guess it were those 20 blue and purple items?)
And I also did not keep a log of which of my 8 characters deposited what.

This sound like the insurance companies who wiggle their way out of paying every which way by asking for impossible to supply details, like valuation certificates after your house burnt to the ground lol

Lorgren_Benirus

This is just a "thank you" note to Zenimax.

Yesterday late evening I got an in-game mail from ZM employee asking if I could log out for couple of minutes while they transfer the funds to my character to compensate the loss of bank upgrades. I logged out for 5 minutes and when I came back then indeed, saw that I had more money on my character. I was able to restore all my bank upgrades. So, just wanted to say thank you Zenimax support and development team.

Ulsterman

The ordeal is finally over.

While I'm thankful that I've finally received a compensation I also concerned that it took more than two weeks and and half a dozen "issue solved" messages to which I had to reply that nothing had been solved.

dave.g.mooreub17_ESO

Yah it would have been nice if during the CS cut and paste response they would have mentioned that the gold was going to your highest level toon. Why would it not go to the one that put in the ticket?

Oh well got my gold back, and had to put in a ticket to cancel my ticket....lol as there is no cancel ticket option to my knowledge.

Imryll

madsurgery wrote: »

"The amount of gold given was based on your character level, and not your previous bank status. "

WHAT?!!!!!!!

You mean after having my account basically unplayable for 10 days, I shouldn't expect them to replace what I had actually earned in-game? Compensation is based on a profile for what they think I should have had based on character level rather than what I actually lost? They're not looking at logs to verify that we indeed lost what we said we lost?

@ZOS_GinaBruno Is this true, and, if true, why isn't this information included in the OP?

Noswell

jb1b84 wrote: »

I didn't see any mention of it elsewhere, so did this also resolve the problem with not being able to skip the wailing prison intro for new alts?

I made a new character Friday after the last patch and was not given the option to skip the intro.

Surinen

madsurgery wrote: »

"The amount of gold given was based on your character level, and not your previous bank status. "

UNACCEPTABLE
same thing happend to me. 44-47k lost gold and 10 bank slots turned into 13k.
I have not received an answer yet, hopefully it will not be the same as you got. It is an endles exchange with customer support. It is great that they have explained to you why you got so little, but why haven't they restored the missing gold while they were at it?

shimarenda_ESO

madsurgery wrote: »

"The amount of gold given was based on your character level, and not your previous bank status. "

This a a very poor resolution. Some people prioritized storage space over leveling, and those people will get shortchanged by this, some extremely so.

Symplexity

Submitted a ticket about this a week ago and another one after the patch that fixed it.

Still haven't received compensation for it and am eagerly waiting for it.
My userID is @‌Symplexity

Question Reference # 140412-047380
Date Created: 04/12/2014 09:23 AM
Date Last Updated: 04/12/2014 09:54 AM
Status: Escalated

EDIT: Since we're getting money back, its safe for me to rebuy bank space already before my compensation?

Etchesketch

To clear up some confusion.. at least what happened for me...

The email was real life email.

The gold (more than the cost of my missing slots) was added to the gold amount of my highest level toon.

No in game email was sent.

Again, thanks for the fix of this problem.

Ironside

Death by text wall from most of you and no, they are not reading your post but maybe they will read a small post.

My post towards ZOS is just one word and says it all: FAIL

Heishi

UserID: @Heishi
Email address for your account: On File ^.~
Character affected (for skill point issues):N/A as far as I know.
What went missing (bank slots, items, gold, or skill points): 3 tiers of bank slots (items from the 30 slots got pushed back onto characters which had deposited them.)
Incident:140413-142487 (Never received an email to respond to)

Edit: Also wanted to note I replied to the last thread with this incident number and got no response from that as well.