Restoring Missing Bank Slots/Items & Skill Points

rioinsigniab16_ESO

Reference # 140412-061477
Reference # 140412-061377
Reference # 140413-084841

After receiving notification of the compensation, I'm sure it is in the queue to be dealt with. I look forward to receiving it.

rioinsigniab16_ESO

Ironside wrote: »

Death by text wall from most of you and no, they are not reading your post but maybe they will read a small post.

My post towards ZOS is just one word and says it all: FAIL

If you're so good at being able to read minds and predict what people are doing, maybe you can tell me next weeks lottery numbers? No?

Oh....shame.....but hardly surprising.

Darkheart

Symplexity wrote: »

EDIT: Since we're getting money back, its safe for me to rebuy bank space already before my compensation?

Yes, I bought my bank space before i got my gold, then i upgraded it more after I got it.

Symplexity

Darkheart wrote: »

Symplexity wrote: »

EDIT: Since we're getting money back, its safe for me to rebuy bank space already before my compensation?

Yes, I bought my bank space before i got my gold, then i upgraded it more after I got it.

Thank you! It's a pain to go back to 60 slots when youre used to a hundred! I do hope my compensation comes soon!

zeuseason

shimarenda_ESO wrote: »

madsurgery wrote: »

"The amount of gold given was based on your character level, and not your previous bank status. "

This a a very poor resolution. Some people prioritized storage space over leveling, and those people will get shortchanged by this, some extremely so.

I agree - My main character was level 39 and I had 110 slots plus 20K+ gold in bank. After this bug hit me, I completely stopped playing my main character.

So roughly lost 63k gold based on this upgrade list:

60 to 70 slots -- 1000 gold
70 to 80 slots -- 3300 gold
80 to 90 slots -- 6800 gold
90 to 100 slots -- 11400 gold
100 to 110 slots -- 20500 gold

I don't know how accurate this is right now but I assume it is.

rynth

I have had the same problem with my bank and put in two help tickets, but why get angry? Its just stuff that can be regained again, this is a new game and people need have some patience take a deep breath and a step back.

There are going to be problems at the start BIG problems like with ALL mmo's. lol you guys act like its the end of the world. I've moved on and still enjoy the game and for those that have canceled their subscription good I'm glad. This is just why trim the fat off of those that whine and cry about anything and everything.

madsurgery

I am more angry at how they resolved around the reimbursement of the Bank Bug, rather at the Bug itself ! ie taking into consideration only the highest character level rather than the actual Bank Slots and Money Deposited lost.

Of course people with high level characters ended winners here. However others were left with a dry mouth and a very bitter taste!

Arato

It sure does feel like people are dragging their heels to provide support. Still waiting on #140412-111669 long enough that my email purged it (after 7 days) and I couldn't get the ticket number again till doing a new ticket 140419-007011
I lost bank slots and deposited gold.

Is the goal to just get as many people affected by the bug to forget about it and not care anymore that they weren't reimbursed as possible?

Majic

Inequitable And Unsatisfying

It seems some players are receiving (more than) adequate compensation for their losses while others are not. I have been assured the amount I received was correct, even though it clearly was not.

I'm trying to understand why ZOS chooses to be so arbitrary and, well, "chintzy" about "making things right".

Is there any actual commitment to customer satisfaction here, or is that all lip service?

I originally thought I didn't want to haggle over this, but I just don't like feeling ripped off by a company I'm still doing business with, so I'm going to see how they handle the fact that I'm not satisfied with how this has been handled.

After being wrongfully suspended Friday, I immediately requested a refund and was done with all this, but was talked into staying by a family member who wants me to keep playing, so I canceled the refund request. I'm not going to stick around to continue to be mistreated, however, so this needs to be settled properly if I'm going to last the rest of the month.

Let's see how it goes.


Incident: 140418-040368

Spathaub17_ESO

I also did not get proper compensation for ticket 140414-127346
I had 90 slots before reset to 60 so total spent would of been 11100 gp.
I also lost aprox 600 gp that was in my bank.
No idea if I lost items but assuming not.
I received today on one of my low level alts (7th in list of 7 characters) a level 3 nightblade 5000 gp. Hardly proper consolation.
I should get at least 11700.

Not happy to say the least. They have until may 3rd to fix this latest *** up or I will not reset up my subscription.

Surinen

madsurgery wrote: »

I am more angry at how they resolved around the reimbursement of the Bank Bug, rather at the Bug itself ! ie taking into consideration only the highest character level rather than the actual Bank Slots and Money Deposited lost.

Of course people with high level characters ended winners here. However others were left with a dry mouth and a very bitter taste!

Do not give up. It must be corrected. Such unfairness should not be tolerated by customers. We deserrve, wrong, we MUST be treated individually in such cases. The problem lays with the system of reimbursement. In every ticket that I have sent to Customer Support I have made clear how much I have lost. It should be in the logs somewhere, right? Where is the initiative in such behaviour? What is the point of playing, especially if you are focusing on market aspect when you can lose everything and get restoration dictated by your level? I'm waiting for an answer from customer support or simply straight and wonderful full restoration.

@ZOS_GinaBruno Please, illuminate us with your answer. its a dark and grim place where I cannot see my shining coins.

Imryll

Well, my husband and I have discussed this, and if it's not made right, i.e. I'm not compensated soon and based upon what I actually lost, we'll be cancelling two 6-month subscriptions. Basically, I've lost 10 days out of the 30 that came with my purchase. I lost 40 bank slots. That my highest level character was in the 7-10 range at the time means that inventory is important to me, and I prioritized farming nodes and chests above questing, and avoided killing monsters that would give experience, so that I could play the game in a way that I enjoy. "You can pay for additional time and grind it again" isn't minimal, much less world class service. It's not service that we'll be paying for. The ball is in ZOS's court.

Arato

Spathaub17_ESO wrote: »

I also did not get proper compensation for ticket 140414-127346
I had 90 slots before reset to 60 so total spent would of been 11100 gp.
I also lost aprox 600 gp that was in my bank.
No idea if I lost items but assuming not.
I received today on one of my low level alts (7th in list of 7 characters) a level 3 nightblade 5000 gp. Hardly proper consolation.
I should get at least 11700.

Not happy to say the least. They have until may 3rd to fix this latest *** up or I will not reset up my subscription.

That's ridiculous.

Meanwhile people who duped hundreds of millions of gold and stacks and stacks of legendary items are getting to keep their wealth and got unbanned, if they ever got banned in the first place.

Kilitar

Just as I am writing from beginning.
Based on number of tickets and fact, they may not have related logs, you CANNNOT be compensated properly.
Logs are usually writen during EVENTS, you expect they can be usefull as programmer and with informations you expect to be important in this situation. For example - when you are crafting, they might be log about which resources were spent and which product were created.
You cannot make log on event you DO NOT EXPECT TO HAPPEN like "If bank in database bugged because of bad script #34527 then write totall item summary, stored monney and amount of slots to log created especially for this bug."
Results are clear. They DONT have logs like this, they must gather informations from other "related" logs like what item when were deposited in bank, if there is another log about withdrawing it (of course if they logs such information) - and it demand very high amount of manpower to chek every item in every affected account. (that is why they asked us which character lost which item - tracking one exact item is much easier in log)

And also, dont forget, If you set any frequent operation "to be logged" you eat server power pretty fast.
Also zenimax is not company experienced enough in such type of games.

I expect, they simply dont have logs related directly to this issue, which can be easily analyzed (if so they will make script to analyze it automatically) and - as I pointed 14 days back - they dont have enough manpower to do it manually.

Results? Give "something almost random based on some calculation as compensation" and wait for response. That will solve most tictets - if you receive more than lost, you are satisfied. If you receive so-so, you are fine to.
Only people who fells compensation was under their expenses simply will put another ticket.

And they will increase compensation for them, and will wait for response again.

I wont received my compensation either. I am not angry on them, they dont have proper logs on event they were not expected. I am not angry they dont admit their logs were not sufficient to cover this "bank disaster", cos they simply cant be sufficient for every event which might happen.
I just hope, it will be settled, they will take an experience from it and will put few mor skill point to "communication with customers", to make this game better. If not, we will have here another F2P game before Christmass.

Inco

Well - I got enough gold to cover my missing bank slots and some more to handle some of the gold I lost as well items in the bank.

So - I'm happy to get my storage capacity back and then some. TY ZOS.

Please note: I don't carry large amounts of gold in the bank.

Meanwhile.. I Screenshot my BANK slots and my GOLD amounts just in case.
Will upload my rare stuff (Purple/Gold) mats soon and screen shot that as well just in case.

Mabh

I have not yet received compensation for the lost of 20 bank slots that occurred nearly 2 weeks ago.

Ticket # 140409-002284

Inco

Mabh wrote: »

I have not yet received compensation for the lost of 20 bank slots that occurred nearly 2 weeks ago.

Ticket # 140409-002284

Check your out of game Email account (They sent me an update). The didn't catch me on my MAIN so they sent to my lower level ALT instead. Found my gold on that character after reading my out of game Email. My delay was about 10 days from my original ticket.

adec12b14_ESO

well still haven't gotten anything back about my missing 3 bank slots so I'll try this:

UserID: allen12
email address should already be on file
character affected all: Falanu Brightstar
no items that I can tell went missing as they were pushed off to my characters
do have a previous incident 140417-110921

mhmfrogub17_ESO

This is starting to get a little upsetting not getting any information as to what is being done with fixing this issue.

On April 9th close to midnight I submitted two tickets about this issue, one through the game and the other through the website, both of which I've only received generic replies to, no other information as to what's going on to fix the issue or what they intend to do to compensate the players that lost slots. The tickets are 140410-001115 and 140410-002103

I be dang if I'm going to waste money again to upgrade my vaults with the issue not being fixed and a chance of it resetting again.

It is much, I had 80 slots and like all others, it reset to 60. When it reset I noticed I had a duplicate set of preorder and bate items in me in game mail. So whatever it is, it appears that anyone that had a duplicated set of items set to them their vaults got reset.

Needless to say that since this has effected so many, this should be a high priority issue on getting it fixed. They also need to provide at least a daily update on what is being done to fix it and compensate the players that were effected.

Phabiusbile

So the guidance on this said to submit a ticket, I did
the response I got back was that there was going to be a patch in the future to fix it.
So I have submitted another ticket today in hopes that maybe someone who knows what is going on will be able to restore the gold or slots to my bank.

Your Ticket has been Submitted!
Thanks for submitting your question. Your reference code is: 140421-036912.

On another note I submitted a ticket about setting my home campaign in the alliance war. It would not allow me to select the one I wanted to set as home then when it finally did I noticed that I had mis-clicked the one below it and I waited the 24 hours to reset to the one I wanted and have to pay to change and it still will not let me pick it.

Customer support told me that it is because I have an alt with a different faction using it as its home campaign but I do not have any alts above level 8. Another generic response from support can we please get some real help in here?

Thakaron

Well, as caustic and critical as I have been regarding this whole mess, I feel like it's only fair to say that they sent me an in-game mail this morning asking me to log out for 5 mins so they could fix my bank issue. I did so and when I logged back in I had been given a completely acceptable amount of gold for the lost slots, etc. I commend ZOS for this specific fix.

Now, if we could just get any still bugged quests, bots, spammers, (and now, oddly, I can't choose oats for my horse, just apples and hay...gonna have to see if that's still true tomorrow) then it'll be golden. They've made serious inroads in repairing my opinion, but still have a way to go, I'm afraid.

Majic

New Ticket Submitted

Figure I'll note this here, just in case...

Inadequate Compensation For Bank Bug Loss

Hi,

The previous ticket for this (140418-040368) was marked "solved" after an unspecified amount of gold was added to my account, but the amount credited was not enough to compensate for the loss of 100 bank slots and approximately 18,000 gold in the bank that occurred on April 13.

My request yesterday for the amount of compensation to be checked under that ticket appears to have been ignored, hence the new ticket.

I have purchased 100 slots again by gathering gold from all my characters, but even with that and selling several stacks of crafting materials, my remaining balance is still only a little more than 2,000 gold, so I know I have still been left woefully short.

Please at least credit enough to get my balance back up past 18,000 or explain how much gold you think I should be credited so I don't have to submit more tickets and we can put this behind us.

Thanks!

Your Ticket has been Submitted!
Thanks for submitting your question. Your reference code is: 140421-041121.

Valije

I have a question with these tickets. I submitted a ticket ingame when I lost my bank slots and items. Did not get a ticket number in the mail.

A couple of days later submitted another one. No ticket number either.

Then, I submitted yet another one using the webpage. I copied the ticket there: 140418-047386, but not email yet.

I have no idea how to check the ticket status. I had no gold reimbursement yet (I assume I am in some kind of queue).

Is it normal not havin any email from any ticket I submitted? I know you have my email correctly because everytime I report spam of bots I get a message (wich I don't really care, since you can't provide any info).

Incogneatus

I got an email from them:
"In your case, restoring the individual lost items lost would take significant additional time. Therefore, instead of restoring individual items that are easily replaceable in game, we are adding an appropriate amount of gold to your account to make up for the lost items. Please use this gold in game to replace your lost items at your discretion from vendors or other players. We apologize for any inconvenience this resolution may cause, but we believe this is the fastest way for you to recover the value of your lost items. We hope find the gold we have added to your account a sufficient resolution to this issue."

I never received any gold from them however. All my alts will be veteran ranked before I get a resolution.

Majic

That's The Ticket!

Valije wrote: »

I have a question with these tickets. I submitted a ticket ingame when I lost my bank slots and items. Did not get a ticket number in the mail.

I've been using the website's Support Email page to submit tickets because I've had similar concerns about the in-game method.

The website gives you a ticket number as soon as you submit the form, and I've found support to be reasonably responsive to tickets I submit that way (even if they don't always appear to read what I actually said too closely).

Indeed, I just got a reply on my previous ticket admitting reimbursements had been level based and that it had been escalated, so I'm hoping for some joy there before too long.

On that note, I know I haven't exactly been Mister Sunshine in this thread and elsewhere in this forum, but I have to say that despite a pretty rough start, my sense is that ZOS has a lot of good people working on all this and that they sincerely want us to be happy as customers.

So while I certainly sympathize with fellow players who aren't exactly thrilled with where things are right now, I recommend trying not to get too bent out of shape as ZOS sorts through all this, being courteous to everyone at all times where possible (i.e., when we don't literally have steam blowing out of our ears), and giving Customer Support every opportunity to make things right.

Even if we have to ask a few extra times to do it.

Surinen

Incogneatus wrote: »

I got an email from them:
"In your case, restoring the individual lost items lost would take significant additional time. Therefore, instead of restoring individual items that are easily replaceable in game, we are adding an appropriate amount of gold to your account to make up for the lost items. Please use this gold in game to replace your lost items at your discretion from vendors or other players. We apologize for any inconvenience this resolution may cause, but we believe this is the fastest way for you to recover the value of your lost items. We hope find the gold we have added to your account a sufficient resolution to this issue."

I never received any gold from them however. All my alts will be veteran ranked before I get a resolution.

I have received the same kind of email. I have received 13000/44000-47000.
check your alts, maybe they have deposited gold on your alts, if not, then welcome to our little sad community.

Incogneatus

yeah I was checking my alts since yesterday. I saw something funny a minute ago. It said "you cannot log out while in combat" I quit the game just in case.

bigscoothb14_ESO

Question Reference # 140414-038822
Its been a week and still nothing for me yet. Lost 40 bank slots, game is now more about micromanaging your inventory than collecting crafting materials. I have 100 slots on my main with 80 on 3 of my alts. I cant wait to buy more bank space but it is REALLY EXPENSIVE.

dan.briertonnub18_ESO

140413-015853
reported it a little while back, got a closed ticket.
reported it a week or so ago, they restored the slots / items. within an hour of getting back on, the slots disappeared again.
now I'm at 60 bank slots, when i originally had 80? (was 6600 gold to upgrade to next bank space).
please restore the slots again
thanks!
-db

Spathaub17_ESO

Spathaub17_ESO wrote: »

I also did not get proper compensation for ticket 140414-127346
I had 90 slots before reset to 60 so total spent would of been 11100 gp.
I also lost aprox 600 gp that was in my bank.
No idea if I lost items but assuming not.
I received today on one of my low level alts (7th in list of 7 characters) a level 3 nightblade 5000 gp. Hardly proper consolation.
I should get at least 11700.

Not happy to say the least. They have until may 3rd to fix this latest *** up or I will not reset up my subscription.

Update.
I replied to ticket with what was in the quoted post. I received this afternoon the difference in gold another 6700. So I am now content. Disappointed to not get additional compensation like some are getting but I got back what was lost.

The agent who chatted into to me to add the additional gold was pleasant and easy to deal with. My only gripe on the conversation is the agent had to ask what the answer to my secret question was without being able to tell me the question. I had to go on my Ipad and hit forgot password to log into the ESO web-sight to get the question. Not very user friendly IMO. The agent should be able to ask the question to get the answer.