Restoring Missing Bank Slots/Items & Skill Points

stefan9

Still not resolved, still no reply from cs when asking for an eta. Not happy one bit with this support...

direborneb14_ESO

Like many here, received compensation in gold tonight. The amount was more than fair, the email suitably apologetic if impersonal (which was fine, I don't need to be a speshul snowflake so long as they do right by me).

All in all I've gone from pissed off and ready to cancel my sub to satisfied and willing to forgive - provided the bug remains put down so I can safely buy the extra space to alleviate the inventory management nightmare.

Mememe

I told you the majority would be satisfied when the got their "cash dump"

Xaltotun

@ZOS_GinaBruno‌

I don't mind being patient for this to get resolved but unlike most people who have posted here I did not even receive an email acknowledging I submitted the first ticket (whose number I lost) or the second ticket after the 1.04 patch. I received no email at all about either ticket. I know my email address is correct because I have dozens of email from you guys from when I report spammers and bots.

2nd ticket # from 1.04 patch day 140418-056373

Thanks.

Thol

I got my long-forgotten gold. 25k to be exact.
I would have made more gold in a week but oh well, I'm just glad I can resume playing at last.

I'm still hoping for a more substantial compensation down the road. (additional game time)

Note: Support didn't ask for any personal info, I had only one ticket opened (on the 14th), I sent them the info requested on the 18th:

• UserID
• Email address for your account
• Character affected (for skill point issues)
• What went missing (bank slots, items, gold, or skill points)

Aravel

@Vendrath, I got that uncomfortable request for my secret question and answer, too. I was also asked to name the character that lost bank space, even though banks are account-wide, and even though I had already communicated exactly how I experienced the bank slot bug (including which toons I switched between when it occurred).

This latest request for information does not fill me with confidence. The only time I've ever had to offer such information in another game was when my WOW account was hacked and they had to verify my identity.

I believe this email is legit, but I don't understand why I have to provide sensitive account-related information for this purpose.

EDIT 4:03 AM PACIFIC: Asked them to call me about this, and the call was very prompt--arrived under five minutes after I sent the ticket. The request for the secret question and its answer is legit, as I expected, but I needed to hear it. The only times I've had to impart this information for games I've played before, the occasion was always extremely serious; I never had to provide account information for simple item or currency restorations, so I was nervous about this.

An announcement to explain this process might be good, since I am clearly not the only person who had reservations about responding to that request.

lord_dal

ZOS_GinaBruno wrote: »

Edit for clarification:

When we stated that you should provide what went missing in terms of bank slots, items, gold, or skill points, you only need to state which of these went missing in the general sense. We don't require you to list out specific item names or exactly how many bank slots.

thats just BS. I made a ticket, lost 30 slots, I had 90, and my bank was mostly filled with enchanting materials I saved since day one, and its more or less impossible to remember the name, and how many of each, told this to the CS, that tells me, I have to give them the name and how many, of each items that it is I lost, or they cant give it back to me. so either gina dont know what shes talking about, or I got 3 incompetent CS persons in a row now, saying the same thing.

Majic

Feeling Shortchanged

Well, I'm assured by a support rep that the amount I was refunded was correct, but after applying everything I found on all my characters and vendoring several stacks of crafting materials to get me back to 100 bank slots, I'm still down about 16,000 from where I was a week ago when the bug hit me.

Whatever the details may be, the fact is I lost a lot of money and game time due to all this (I sat the week out rather than risk even worse things happening to my account*), it hasn't been "made right", and given how much time I've already lost over this whole fiasco, I don't feel like haggling over it any further and would rather just get back to playing.

I don't think anyone is being dishonest, but I don't think whatever checks support has been making accurately reflects what I lost, and the whole experience leaves me with a feeling I would rather not associate with this game or the good people who work so hard to bring it to us.

Nor am I left with any confidence that future problems will be handled any better.

Sorry, I realize this isn't productive, but I just needed to vent a little and want any other players who likewise find themselves feeling shortchanged by all this that you are not alone.



Incident: 140418-040368

*Which didn't help, given the wrongful suspension on Friday, but that's another story.

Surinen

Majic wrote: »

Feeling Shortchanged
snip

you are still a lucky one. I have stored about 44k+(I'm unsure if it was 44 or 47) and what I have received is 13k. I guess, that for now I can't say that I'm one of these people who got more than they possesed before bug. So, it looks like another day of waiting.

Skethis

Still waiting for compensation. My latest ticket # is:
140418-024234

andrantos

Vendrath wrote: »

Here's the latest response on my ticket:

Response By Email (Alicia) (04/19/2014 08:24 PM)
Greetings Vendrath!


Thank you for contacting us at ESO!

At this time we would like to compensate you for your bank slot reset and missing items. However, before we can proceed. We need to ask that you please verify the following information:

Email
Secret Question and Answer

Once we get your response we will be happy to proceed with providing some compensation for what you have lost. We hope to hear back from you soon and want to thank you for your patience during this process.

Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online Team

I can't believe they are requesting email (which they obviously have), secret question and answer. This does not appear to be someone fishing for info either as the from and reply address are the proper ones.

Needless to say, I will not be sending them the information.

I had to send that bit of info (though I did cautiously). I agree that I think it is odd they would need this info.

Unfortunately, this seems to be the case.

andrantos

bkreigerub17_ESO wrote: »

I have submitted 5 tickets so far on this issue, and so far I have gotten one stinking canned response saying my issue would be considered resolved if I did not respond. I did respond, still no contact. Then you send me 4 requests to "rate my service".

It is impossible to rate a service when none has been rendered, as far as I can tell the request for help message go directly into the bit bucket. They sure has heck are not being responded to by actual humans. Here is a partial listing of the tickets I have submitted so far. I have done 5 tickets over the period of a week.

I was only able to capture these by writing them down on the sumbittal screen. I am not getting acknowledgement emails for the tickets at all.

140413-133024
140415-035606
140418-028757

I did one tonight too, but I accidentally changed the screen before I wrote it down. I submitted four via the in game request system, and one via this website.

I am 100% thoroughly disappointed in the total lack of communication provided.

I agree that their CS process/system provides for a confusing experience. Please refrain from submitting additional tickets in regards to this particular issue.

I can only imagine the multiple tickets just creating more confusion all around. Hang tight, CS will get to you. Remember, players have literally been impacted from the first day of early access - so there may be plenty players in front of you.

I myself have feedback for Zenimax in regards to CS and how they've handled this particular issue and - but that in its entirety is not for this thread.

berkajerk

The tech support guy that I have been in email contact with mailed me in-game to say he was in the process of sending me all my items. Near as I can remember got back everything but the runes.

So long as this bug stays fixed colour me a happy customer.

Willow

I still have not recieved a reply for ticket number:

140418-044218

I am only down 1,300 gold but I want it back since it has taken this daaag long to fix the problem. I have lost more gold because i was unable to use the bank to store stuff. I did not play as much due to this bug,

ZOS_GinaBruno

Cuddlekins wrote: »

I'd like some clarification on the extra preorder items, too. Telling us we "can delete" them does not mean we must delete them. I sent a help ticket requesting info about this a day and a half ago when all the bans started, and my ticket still hasn't even been acknowledged let alone replied to. I was one of the players who was told to consider the extra maps and items as part of the compensation, so I'd really like some official clarification.

I also haven't received any gold back for my lost slots/items or received any communication on that issue either.

You don't have to delete them, but you can if they're taking up space. We can confirm that you won't get banned if you don't delete them and use them instead.

frika

i am still waiting for my issue to be resolved i`ve lost a lot of crafting items runes/bs/cloth/herbs etc some of them with legendary quality after i checked my e-mail i saw that i got a response (second one) telling me that if they don`t hear from my my issue will be marked as resolved... the problem is i didn`t receive anything in form of compensation so what exactly was resolved ? O_o . The only reason why i am still playing this game is because i bought it for a friend of mine and i want to keep him company otherwise i was going to cancel my sub by now. Haven`t touch my main for 5 days now and i wont intend to until i got my stuff back if it doesn`t happen within the next 1 week u can forget about seeing me here ever again there are plenty of mmo`s with less issues and i don`t see more than 1 reason (my friend) so far to stay here might as well bring our money somewhere where else

reagen_lionel

I've recently got reimbursement of my missing slots and gold with interest.

Im satisfied now. Though it took long enough. I understand them waiting until the patch to actually start re-imbursement. But it should have clearly stated that they would reimburse after a future patch fixes the issue that caused it in the first place instead of just saying wait until a future patch.

Also the tickets shouldnt had been marked as solved because they infact werent, especially since I had to put back in a ticket that I had already put in twice.

But I am satisfied I finally got reimbursement however and can FINALLY start using my bank again.

The reimbursement was deposited into my character's inventory ingame directly without notification on the characer I was currently playing on.

I got an email from support telling me exactly how much was deposited.

KerinKor

ZOS_GinaBruno wrote: »

We can confirm that you won't get banned if you don't delete them and use them instead.

Thank you for that clear statement about that.

stefan9

Still waiting, still no reply on eta request. First ticket was send 8 April. This is unacceptable...

Osi

Just to let everyone know, they ARE getting through tickets, but the order does appear to be not very methodical. I had gold deposited on my main character this morning; more than the value of the bank upgrade slots to make up for the materials I lost.

If you had any items of significant value (legendaries, ect) that are beyond the value of the reimbursement, you will probably need to reply to the ticket they send when they add gold to your character.

Willow

I was set an email after posting here this last time. I have been sent gold and feel comfortable upgrading my bank now.

Thank you Francis from CS for answering my ticket.

rioinsigniab16_ESO

Just received my email which essentially said:

"We understand you were affected by the missing bank slots bug. We are compensating gamers that were affected. All we need is account verification.
Payment Method...."

My reply has now been sent. Hopefully that won't take long.

UrQuan

I find it very strange than so many people are being asked for account verification to get compensated. I didn't have to provide any of that, and I got my compensation yesterday. Seems like there's still a lack of consistency in what the CS reps are being told needs to be done.

Iarao

my gold came in last night. generous amt that will let me buy those slots again and should cover the gold i lost. but i am still down 8 skill points. that is a deal breaker, as well, since i can't play my main as she is at a disadvantage in fighting.

i am also missing my morph possibilities. i didn't morph any, but the ability to do the morphs are missing. i really don't know what ones were set to allow morphing. once an ability reaches lev IV, it gives you a morphing possibility, right?

any glenumbra quests (below lev 15) give a skill point besides the harborage? also, my alts skipped CH. did they miss skill points by not doing CH? i used them to figure out how many pts are missing on my main since they have not done anything. if my main got extra pts for doing CH, then i'm down more than 8.

Aravel

rioinsigniab16_ESO wrote: »

Just received my email which essentially said:

"We understand you were affected by the missing bank slots bug. We are compensating gamers that were affected. All we need is account verification.
Payment Method...."

My reply has now been sent. Hopefully that won't take long.

I sent my reply over five hours ago, and...nope. XD They are probably not, as others have observed, going in order.

rioinsigniab16_ESO

Iarao wrote: »

my gold came in last night. generous amt that will let me buy those slots again and should cover the gold i lost. but i am still down 8 skill points. that is a deal breaker, as well, since i can't play my main as she is at a disadvantage in fighting.

i am also missing my morph possibilities. i didn't morph any, but the ability to do the morphs are missing. i really don't know what ones were set to allow morphing. once an ability reaches lev IV, it gives you a morphing possibility, right?

any glenumbra quests (below lev 15) give a skill point besides the harborage? also, my alts skipped CH. did they miss skill points by not doing CH? i used them to figure out how many pts are missing on my main since they have not done anything. if my main got extra pts for doing CH, then i'm down more than 8.

Well...when a player chooses to reset their skill points, they have to put a poitn back into the skill to start it off. The xp bar for that skill then fills up to allow you to morph it (assuming you had previously got it that far prior to the reset).

Maybe that's what's happened to you? I don't know.

As for more skillpoints.....find the skyshards in the the zones you've visited (check your achievements to see any you might have missed). You get a skill point for every 3 found.

gladen5rwb17_ESO

I got my gold back tonight, lost gold and compensation for upgrades. Am I happy? Yes and no.

I was logged off the game by a GM. I had mail unanswered because I have no reason to open mail for my crafting containers as some of them would just disappear when opened by the wrong crafter. Another bug report and petition.

So instead of a /w "Are you available to log off so we can deposit your money into your account", I had a mail stating, "You would not stay logged off so we deposited the gold into another character".

It is not that I they gave it back to my account but that there is a total lack of consideration. I was in a dungeon when being logged off. Was I supposed to check my mail? Is that the logical thing to do? Of course it's not.
Communication is the key. That extra moment to send a request to log off is polite, considerate and thoughtful. No matter what you do as customer service providers, these things are much more important than behaving without them.

Reputation and respect is the key to success in all business.

Xexpo

I know for a fact many players are being overly reimbursed with upwards of 300% gold and full bank slots. Where is the outrage?
(Maybe that's where all your missing gold went... )

seriously though, just keep sending in your tickets, zos seems to be actually trying to fix them all

StoneSilence

Today I got around 50K of gold deposited on my main character. Enough to re-buy the 40 bank slots I lost and to compensate me for the 35-40 items I lost. Maybe got a bit more than all my stuff was worth, but then I don't really know what items I lost.

The email also said that if I want some specific items back I can contact CS and ask for these items by name and they would re-create them for me.

Thanks.

Exivus1

Was reimbursed today. Thankful it actually happened. Some faith restored.