Restoring Missing Bank Slots/Items & Skill Points

EdonilTebaun

For those of you who have had multiple issues, I only lost my slots once but finally received reimbursement today.

I can't say that this will work for everyone, but every time I submitted a new customer service ticket at Zenimax's request, I added the previous ticket numbers. After that, I would respond to the email I received from the CS department after a day or two, politely asking if there was any update.

This might be a viable route to follow for anyone who has problems in the future.

Mujuro

EdonilTebaun wrote: »

I can't say that this will work for everyone, but every time I submitted a new customer service ticket at Zenimax's request, I added the previous ticket numbers. After that, I would respond to the email I received from the CS department after a day or two, politely asking if there was any update.

This might be a viable route to follow for anyone who has problems in the future.

I requested updates with references to open tickets and, unfortunately, the response(s) I received went to the effect of, "we're closing this ticket because you've already reported it" plus variants of the "we're still investigating/working the issue".

kenshindononub18_ESO

So whats the update/current situation with this? I was on this old thread:

http://forums.elderscrollsonline.com/discussion/77461/missing-bank-items-bank-slots-skill-points/p1

but it looks like its closed out. I havent logged in or checked on the game in about 4 or 5 days or so. I got fed up with the lack of response/update on what the hell was going on or my tickets. I basically just have been playing wildstar the plast 4 days and enjoying the hell out of it. Devs there responded quickly to problems (the login issue) and updated players unlike the BS this bug has had

Are we getting our items back now or what? Is it fixed or what? I should see if i ever got a response to my tickets. last i checked they were still unanswered. I need to know because honestly if this is still an issue and if peo ple still havent got their items back i need to cancel the 3 months i subscribed to.

How does one go about canceling their sub? I dont want to be charged for 3 more months of this bs

Also,. i asked before but never got an answer. How many skillpoints should a lvl 6 character have, not counting skyshards? I need to make sure i have all my skillpoints too. Im not sure if its 5 or 6 or 7 or what.. i think you get one for completing th coldharbor quest but cant remember

kenshindononub18_ESO

just noticed that the only emails i got were for reporting gold spammers.. the only ticket response i got was a brief one saying that molag bar was playing tricks with no reply at all to my missing stuff

what the hell?! im pretty pissed about this. what should i do? open another ticket? how do i get my stuff back? i havent played in almost a week because of this crap, im at my my limit with this crap

rogue6ub14_ESO

WHY on earth is support asking me for account security information to get this ticket fixed and my gold for bank slots refunded???
Two tickets for the bank bug ticket # 140408-067927 (4 upgrades) and a second incident # 140413-108306 ( 3 upgrades).
This is the email I get from ESO.


ESO English Support ESO_Help@helpmail.elderscrollsonline.com
Response By Email (Rafael) (04/22/2014 01:22 PM)

Well met, O mighty Shawn!

First of all, I'd like to extend my apologies for the delay in fixing this issue. I would also like to assure that your case is being looked into and you have not been forgotten!

Nevertheless, I will press your case and forward it to the appropriate department since it's been quite a while since your first complaint.

To do so, and to expedite this matter, I would ask you to provide me with the following information:
- Payment Method for game account
- Security Q&A

May you always remain undaunted, good sir.

Best Regards,
Fau

The Elder Scrolls Online Team

Futrix

It hit me on April 5th. It took 17 days, but I'm really happy now that my issue is resolved. Got just enough gold to cover my lost upgrades. Didn't get any items I lost when my bank shrunk, but I didn't have anything special enough for me to remember I was missing it. All I really wanted was the "okay" that it was safe to buy slots again and a reimbursement on what I had spent already.

Thanks support for fixing my bank. Let's not take 17 days the next time the game starts deleting my stuff though.

bigscoothb14_ESO

140414-038822
8 days and counting PLEASE not another 9 days. I feel for you^

Charkat

I'm still looking for resolution regarding this issue. I just submitted another in-game ticket. I was first hit by the bug during early release, but submitted my first ticket on April 6th. So 16 days later I still have no resolution and no communication regarding the issue. It's sad that it is getting to the point that I have to try to convince myself to stay subbed to this game. But I've just about reached the end of the rope.

kenshindononub18_ESO

Just canceled my subscription. Ive filled my BS meter with this garbage. Maybe if they actually give my crap back in the next few days i'll renew who knows

wanted to check though. If i had already paid for the 3 month sub but still had time left on the 30 days free.. it should cancel that 3 month sub i payed for right? it says i have 15 days of game time remaining so im assuming thats the case. I just want to make sure i will not be charged for 3 months any more if i canceled from the account page. Anyone know for sure?

also iin regards to my earlier question. I still dont know how to get a GM to help. Do i reply to the crappy ticket response i got? open a new one?

Brixt

Skollvaldr wrote: »

Same issue with the tutorial here. Wanted to create bank chars, but being forced to play the tutorial again and again was too much for me, so i stopped playing instead.

Skol

You'll only have to do it once again. The first time I got hit with the bank bug, I created a bank alt and had to run through the tutorial, and then created another bank alt and was given the option to skip tutorial.

shouteha

You only being force to play the tutorial again if when entering your name and it is taken. It will ask you if you want to skip tutorial then a pop up of name taken. If you proceed, it load you to tutorial. Already reported this in the last beta.

If the first time you enter the name and it is not taken, you get an option to skip tutorial.

Finally got a CS fixing my account at the moment. About 2 hours now. I received the gold compensation on like Friday. It was weekend so nothing happen then. Monday, another CS mail to ask for verification of account holder. I reply and now they working on it Tuesday, the next day.

Unlike previous poster above, support just ask for Name, Email, and Security Question. They did not ask for answer to Security Question. Guess feedback helps with that decision.

Ojustaboo

SexyVette07 wrote: »

Also, since being hit by the bank bug, I cant skip the coldharbour tutorial when creating a new character. I cant begin to imagine how or why those two things are related in the game code, but it is. Thank you for any help you can provide me.

As odd as it might seem, they are related.

Most of those that preordered and got the collectors edition maps, found that when the bank bug hit, they got another set of emails containing duplicate collectors edition items, plus the next alt they created was required to run through the tutorial.

It appears that the bank bug reset certain things to the start of the game, hence the starting amount of bank slots and it not thinking you had run the tutorial yet.

scoedt

Still no reimbursement for my ticket 140416-007715. Tried to reply by email to keep it open past the 168 hour auto-close window 3 times today, but their mailserver keeps failing to deliver to recipient.

I like this game. I want it to succeed. But everything I see indicates that Customer Service needs to improve a great deal, and needs to do it quickly, if they're going to retain enough paying customers.

I hope they can pull it off.

Shocfleth

I got an email (out of game) saying they added funds to one of my characters so that I could repurchase my bank slots.
I honestly can't tell if they gave me the full amount because they didn't tell me how much money they added. They certainly didn't give me any extra because that character's total gold (after they said they added gold to him) barely covers what I lost in the bank slot revert (my level 45 character now has a total of 23,598 gold after the "added funds" -- and in the revert I lost 2,500 gold and dropped from 100 to 60 slots -- which I think cost another 20,500 to repurchase.
I'm trying to tell myself to just move on and forget about it. I will hope that they just added the exact amount I needed and pretend like it never happened.

SexyVette07

Shocfleth wrote: »

I got an email (out of game) saying they added funds to one of my characters so that I could repurchase my bank slots.
I honestly can't tell if they gave me the full amount because they didn't tell me how much money they added. They certainly didn't give me any extra because that character's total gold (after they said they added gold to him) barely covers what I lost in the bank slot revert (my level 45 character now has a total of 23,598 gold after the "added funds" -- and in the revert I lost 2,500 gold and dropped from 100 to 60 slots -- which I think cost another 20,500 to repurchase.
I'm trying to tell myself to just move on and forget about it. I will hope that they just added the exact amount I needed and pretend like it never happened.

If you breeze through this thread, youll find the majority of people are being stiffed on the settlement, myself included. Even beyond the items I lost, they only gave me half of what it costs to get my bank size to where it was. Still havent heard from anyone today either. Guess you guys dont want my subscription, or my wifes.

Arkurin244167

Filed my ticket on April 2nd... 20 days ago. Still no compensation, still no items put back in my bank, and still absolutely no communication which I did not initiate.
So i'm not gonna bother anymore. Sub canceled.

Kord

I finally got some gold over a week after reporting my first ticket about the issue but not near enough to compensate me for what I lost or for the hassle I went through. This isn't to mention the fact that I didn't play the game for almost the entire time my bank was messed up because I just couldn't deal with leveling up a bunch of mules through Coldharbour (option to skip it was missing) for extra storage.

You'd think they'd be a bit more generous or, just going out there, maybe compensate us with a little extra game time tacked on to the end of our free month as an apology? Or some special item or anything really. Would it really have killed them to make that extra good faith gesture? I sure hope the people that their automagic banhammer targeted accidentally got some game time to compensate them, at least.

Irongut

I got no words for the resolution to my bank problems.....They gave me 1,000 gold and called it good. I'm happy for those of you who got more than they expected but I am less than happy with how this played out.

Iarao

130 slots? i thought 110 was top slots?

daikatana wrote: »

Spent over 120k on bank slot upgrades from 60 to 130 and got compensated for 40k (and that's the valuation they put on my bank upgrades and my lost 70 items, all together)

Filed a ticket two days ago, no answer from support.

Ticket reference # 140413-083846

Iarao

new character came out at lev 3 w/2 or 3 pts i do believe. so add 3 and you get 5 or 6. make an alt and see what the baseline outta ch is.

kenshindononub18_ESO wrote: »

So whats the update/current situation with this? I was on this old thread:

http://forums.elderscrollsonline.com/discussion/77461/missing-bank-items-bank-slots-skill-points/p1

but it looks like its closed out. I havent logged in or checked on the game in about 4 or 5 days or so. I got fed up with the lack of response/update on what the hell was going on or my tickets. I basically just have been playing wildstar the plast 4 days and enjoying the hell out of it. Devs there responded quickly to problems (the login issue) and updated players unlike the BS this bug has had

Are we getting our items back now or what? Is it fixed or what? I should see if i ever got a response to my tickets. last i checked they were still unanswered. I need to know because honestly if this is still an issue and if peo ple still havent got their items back i need to cancel the 3 months i subscribed to.

How does one go about canceling their sub? I dont want to be charged for 3 more months of this bs

Also,. i asked before but never got an answer. How many skillpoints should a lvl 6 character have, not counting skyshards? I need to make sure i have all my skillpoints too. Im not sure if its 5 or 6 or 7 or what.. i think you get one for completing th coldharbor quest but cant remember

kenshindononub18_ESO

So should i just open another ticket to try to get my stuff back, or keep waiting on the hopes that i will get a response to my old ticket?

madsurgery

As already stated in above thread that i got reimbursed the second time around so that I was able to fully compensate for my lost Bank Slots.

What I actually did was I always replied to the same ticket ... each time reminding them I need those Bank Slots. In this way, the ticket got bumped up and the desired attention received.

Hope this helps.

murmur

I replied to e-mail that they originally send me in response to my ticket, listed stuff that I had lost and how much bank space I lost. Got reply on that over night and next day when I logged in I had 30k on my highest lvl char, that was enough to buy those two missing bank slots back and, if I would choose to, enough to buy missing stuff from other players (was missing mainly trait stones and essence runes)

I'm happy what I got and I think that the time it took to get compensation was reasonable when think how many people got struck with this bug.

SexyVette07

Still no response from anyone today, and when I try replying to my ticket now, it fails delivery because the destination no longer exists? Im so fed up with this BS. Already cancelled my subscription. Sad that customer service cant get their heads out of their arses to save paying customers.

This will be my last post here, fix my account NOW and stop giving me the run around with your techs saying its some other technicians problem, or im taking 2 paying subscriptions with me. Im so done with this....

Customer service could have just compensated me appropriately a couple days ago and that would have been the end of it, why try to cheat people and give them a fraction of what we lost, and just hope we get fed up enough to just go away??? This was your fault!

SexyVette07

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Nice, cant even reply to tickets anymore....

Volainthe

Well they finally did it.

Not give me compensation for my missing bank slots, oh no, made me absolutely furious.

Having still not received any compensation for my missing bank slots by last night I sent yet another help request and received the following:

Greetings traveler!

A High Elf bank auditor beckons you come closer.
Thank you for contacting The Elder Scrolls Online support team.
We have reviewed our records of your banking activity with us... {peers over half moon spectacles at documents}... and are unable to verify your claim of having purchased additional bank slots with our institution. Consequently, we are required by contract to decline your petition for compensation.
We apologize for any hardship you may incur as a result of this internal audit's findings.
Honor and Integrity,
Carlos the Summoner
The Elder Scrolls Online support team

Seriously? SERIOUSLY?

Well it is a good thing that my cat is clearly a far better auditor than this 'High Elf' (am I meant to have found this amusing?) because thanks to his great fascination with walking over my keyboard I have about 14 screenshots which clearly show my having 90 bank slots. Even better I had even informed them of this in the help request I sent.

I am sending one more help request in about this and then seriously thinking about cancelling my 6 month sub, I bet they have managed to have a record of that and would have been able to verify it when the time comes to take it from the bank.

Just in case a rep somehow reads this and decides to get involved my ticket numbers so far are: 140413-048329, 140414-066564, 140418-010886, 140422-051025 and 140423-008256 including the help request I just sent.

Volainthe

Tomster

rogue6ub14_ESO wrote: »

WHY on earth is support asking me for account security information to get this ticket fixed and my gold for bank slots refunded???
...

It's obviously a stalling tactic for one reason or another, keep at it.

zeuseason

This occurred to me on 4/9 and still no resolution. 140409-074179

Also, when I reply to the email the ticket was, it get's rejected.

nasdaqbergamot

kenshindononub18_ESO wrote: »

Just canceled my subscription.
...

wanted to check though. If i had already paid for the 3 month sub but still had time left on the 30 days free.. it should cancel that 3 month sub i payed for right? it says i have 15 days of game time remaining so im assuming thats the case. I just want to make sure i will not be charged for 3 months any more if i canceled from the account page. Anyone know for sure?

If you have free time left, then the subscription should not have been billed yet and you have time to cancel. When I cancelled my account it then said...

ACCOUNT STATUS
Active - Cancelled

Active just means I have free time from my 30 days left. Cancelled SHOULD mean they never bill me. However, this game has had SO many problems that I will for sure be checking my credit card to make 100% sure that I am never billed. If they were to bill me, I would just dispute it with the credit card company directly. I wouldn't want to deal with the ZOS customer service as it seems to be slow / lacking.

dynamite7673b14_ESO

Incident: 140421-022350

This is my response since I cannot reply to this email anymore.

So you're not willing to cover the entire cost of the bank upgrades, let alone the lost gold, Items, or time I couldn't play my main. Your solution to correct a problem with a game breaking bug is to say "this is what you should have had at one of your character's level, we're done with you". Poor business choice and you made my choice to not re-subscribe easy due to very poor customer service.

Thank you,
Former ESO Subscriber

PS Feel free to contact me via email or throw the correct amount of gold into my inventory if you actually want to rectify the situation. I will probably check in-game at some point before my free play runs out.