Bank Account Being Charged?

_chase_

I'm tired of this crap. I've asked for a refund this morning.

...And uninstalled the client just now.

Ojustaboo

NoGrip wrote: »

You all tried doing this over the weekend. You should have just waited. Banks are a business and so is Zenimax. It said the temp charge for authorization might not clear until after the weekend because banks aren't open on Sundays and for 4 hours on Saturdays.

I waited until today (a weekday), entered my codes, selected my subscription and done. My account says it is active with a reoccurring payments of $14.99/month after my 30 days of game time expire.

So you didn't log in and play yesterday then?

Because for most of us (I thought all) , we had to enter a sub yesterday as Zenimax chose Sunday as the deadline and we couldn't log in without doing so.

But that is our fault?????????

There will be a load more complaints in a min as they have just taken the EU servers down at 3:30pm saying

"We are pushing a small patch, and expect the maintenance to last several hours "

It's as though they learn nothing

sparkatus

What I was most annoyed was the misleading notices they put on the launcher.

First, on launch day, they put something like this: "You need to setup a subscription plan in order to play". Then I thought: I already made a pre-order and have 30 days included, so I will just login

Login, started playing without problems. I thought: Yeah, I was right. They should have barred me right here.

And days later, OUT OF NOWHERE, tried to login and received the message: "login and/or password invalid". The first thing on my mind: God, I was hacked!

Proceed to login into website, oddly, I successully logged in to the website.

"What the hell is going on? I'll change my password just in case. Still no login.

And then I proceed to the forums to see if anyone was having the same problem as I, and then I saw a PLAYER post stating this login error was due to the fact that I didn't setup a subscription plan.

I really didn't mind setup a subscription plan, since I just put paypal and they verified right away, even though I didn't have a single dime there. They really should work more to inform PROPERLY the player about what's going on really.

elasalleb16_ESO

Im fine with the charge situation i get it. Having said that the number of negative responses shows me Zenimax didn't fully explain their policies. No matter how you spin this customers and potential customers are not happy. Trolling this issue isn't helping and in the end Zenimax will have a lot of work to gain back customer trust. Something I wouldn't relish in a market with so many options. Replying to customer concerns with "you should have known better" shows me you don't know the first thing about customer service, marketing or goodwill in business.

Ojustaboo

elasalleb16_ESO wrote: »

Im fine with the charge situation i get it. Having said that the number of negative responses shows me Zenimax didn't fully explain their policies. No matter how you spin this customers and potential customers are not happy. Trolling this issue isn't helping and in the end Zenimax will have a lot of work to gain back customer trust. Something I wouldn't relish in a market with so many options. Replying to customer concerns with "you should have known better" shows me you don't know the first thing about customer service, marketing or goodwill in business.

Yep and they could have stopped this thread 40 pages ago if only they would even pretend they care about us.

Still total silence from them, I think it's that that is doing the most damage and I can understand those unable to login for whatever reason thinking enough is enough

Geneticspore

weiwuwei87ub17_ESO wrote: »

I think everyone at Zenimax are former government employees.

HAHA I'm with you on that. Personally I think they're former TSA "agents", who left that place for w/e reason.

Cotti

I bought this game and i start playing but i cant use 30 day inculding gametime cause i cant activeted cause i have no money in my bank card and u cant charging me 1 months pay but i will have money on my bank card at 10/04/2014. But i wanna playing at now...Could You help for me or what can i need do at now? My account name: Cotti

NoGrip

Ojustaboo wrote: »

NoGrip wrote: »

You all tried doing this over the weekend. You should have just waited. Banks are a business and so is Zenimax. It said the temp charge for authorization might not clear until after the weekend because banks aren't open on Sundays and for 4 hours on Saturdays.

I waited until today (a weekday), entered my codes, selected my subscription and done. My account says it is active with a reoccurring payments of $14.99/month after my 30 days of game time expire.

So you didn't log in and play yesterday then?

Because for most of us (I thought all) , we had to enter a sub yesterday as Zenimax chose Sunday as the deadline and we couldn't log in without doing so.

But that is our fault?????????

There will be a load more complaints in a min as they have just taken the EU servers down at 3:30pm saying

"We are pushing a small patch, and expect the maintenance to last several hours "

It's as though they learn nothing

No I did not play yesterday however I pre-ordered and had early access so if I wanted to, I could have played yesterday since they extended it through April 6th.
You didn't have to sub by April 6th and it's instant so that's why I waited until when I wanted to play to sub.

Now I know that's biased but to people who bought online or in stores on April 4th when the game was released it doesn't really matter. People are upset the charge wasn't clearing instantly. Just have some patience and yes. It's their fault for getting upset because Zenimax warned them before the transaction was finalized AND in an announcement that clearing the temp charge would be delayed over the weekend.


As for the servers going down... perhaps people will be upset but Zenimax can't win I guess. They didn't take down the servers on Sunday or else everyone would be pissed about a maintenance during a weekend or that they didn't get their full free play time in. I think the better choice is to take it down on a weekday like now while most people are at work or busy. Am I bummed that I just subbed and could start playing again but now the servers are going down? Sure I am but I'm not about to throw it in Zenimax's face. It's an MMORPG.. this *** happens all the time. They have to do it sometime. I'd say patch it now instead of waiting until everyone agrees it's ok. MMORPG's would never be able to operate that way. People get upset they can't play for a few hours and then they'll be able to play again and get over it. It's all very childish in my opinion.

Lilatha

If theyd charge 1 € or something half of these ppl were playing game now...

CheMa

Over one year of being interrestet in TESO, this is something that brings a really bad image over Bethesda/ Zenimax and the hole great game. I always thought, to release an mmo today, you have just one chance.

And once is for sure, by money stops friendship and fun. With this disicion, you give arguments to those wich haven`t had (till jet) some. Sad!

On the other side i have the hope, that Bethesda will reacts fast.

Qaeta

NoGrip wrote: »

You all tried doing this over the weekend. You should have just waited. Banks are a business and so is Zenimax. It said the temp charge for authorization might not clear until after the weekend because banks aren't open on Sundays and for 4 hours on Saturdays.

I waited until today (a weekday), entered my codes, selected my subscription and done. My account says it is active with a reoccurring payments of $14.99/month after my 30 days of game time expire.

Yes, when you selected your subscription it says you got charged (FOR THE CHECK ON YOUR ACCOUNT) and that you had 29 days remaining. It also stated that your 30 days of included game time (with purchase of game) will begin immediately following the choosing of a subscription. This is not the game time you just purchased. That 29 days left is your included game time counting down. If you didn't want it to start yet... you shouldn't have redeemed your codes and chosen a subscription.

I just checked my paypal about an hour after I chose my sub. It already says the payment was canceled by the seller: Zenimax. See how fast things work on the weekday. Proof:

Business Name: Zenimax Online Studios
Email: paypalEU@zenimaxonline.com

Authorized Amount: -$14.99 USD
Fee amount: $0.00 USD
Net amount: -$14.99 USD

Item amount: $14.99 USD
Sales Tax: $0.00 USD
Shipping: $0.00 USD
Handling: $0.00 USD
Quantity: 1

Order Description: 30 Days Game Time
Invoice ID: 655001097649
Date: Apr 7, 2014
Time: 06:12:42 PDT
Status: Canceled

The seller canceled this payment, and the money has been returned to your account.

Shipping Address: No Address Provided


Business Contact Information

Customer Service URL: http://www.zenimaxonline.com
Customer Service Email: paypalEU@zenimaxonline.com
Customer Service Phone: 855-296-3170


Zenimax did everything they could to tell you about the delay over the weekend, about your included game time starting immediately but it seems most of you needed to take your time and read more. I'm happy with my service. Zenimax did exactly what they said they would do and in a very timely manner.

If I were a forum Mod... I'd be pissed at all the bashing going on just because many of you didn't read all the information before clicking submit.

___________________________________________
As for those of you who are upset about having the full price being checked against your account, I think you may be right to be upset. Zenimax didn't have to place a temp charge of the full amount. My post is more aimed at the complainers, haters and cry babies that didn't pay attention to all the warnings and information Zenimax laid right in front of their faces.

To Zenimax and Forum Mods: You're doing a great job keeping your cool. Thank you for all the information and a great launch that didn't result in crashing and server patches that could last for days.

In my opinion, if you can TAKE money on the weekend, you should be able to RETURN it on the weekend too. But I guess that is too consumer friendly for most corporations, got to get those free short-term loans right?

Raubrey

Ojustaboo wrote: »

elasalleb16_ESO wrote: »

Im fine with the charge situation i get it. Having said that the number of negative responses shows me Zenimax didn't fully explain their policies. No matter how you spin this customers and potential customers are not happy. Trolling this issue isn't helping and in the end Zenimax will have a lot of work to gain back customer trust. Something I wouldn't relish in a market with so many options. Replying to customer concerns with "you should have known better" shows me you don't know the first thing about customer service, marketing or goodwill in business.

Yep and they could have stopped this thread 40 pages ago if only they would even pretend they care about us.

Still total silence from them, I think it's that that is doing the most damage and I can understand those unable to login for whatever reason thinking enough is enough

Quite true. And then you get a couple self-styled PR knights in the thread who make things worse (and sound like fools) by trying to invalidate people's complaints if not insult them directly.

For the most part, I think those affected are handling the situation rather well.

One can love a product and not be happy with customer service -- and customer service (and customer trust) is really the issue here in a nutshell.

I've seen far more intense raging on other forums over a single-player game patch. Don't let the bottom-feeders whose egos are equipped with a USB port get you down.

Phailps

Ojustaboo wrote: »

NoGrip wrote: »

You all tried doing this over the weekend. You should have just waited. Banks are a business and so is Zenimax. It said the temp charge for authorization might not clear until after the weekend because banks aren't open on Sundays and for 4 hours on Saturdays.

I waited until today (a weekday), entered my codes, selected my subscription and done. My account says it is active with a reoccurring payments of $14.99/month after my 30 days of game time expire.

So you didn't log in and play yesterday then?

Because for most of us (I thought all) , we had to enter a sub yesterday as Zenimax chose Sunday as the deadline and we couldn't log in without doing so.

But that is our fault?????????

There will be a load more complaints in a min as they have just taken the EU servers down at 3:30pm saying

"We are pushing a small patch, and expect the maintenance to last several hours "

It's as though they learn nothing

I was able to play all day Sunday without setting up my subscription. ZOS said that Sunday would be the last day of early access, not that you had to set up your sub that day in order to play. After seeing that message and seeing the troubles people were having when setting up their subscriptions I decided to wait until today(Monday April 7, 2014) to set mine up. ZOS obviously learned something because I wasn't charged any hold at all on my card. It isn't the customer's fault for the exorbitant hold charges, I definitely agree with that. However, I do think a lot of people would have been less upset if they had read the message about early access correctly.

P.S.
People are always going to complain about server maintenance, whether planned or unexpected, but MMOs will always have planned and unexpected server down times. Especially in the first few months.

Elunthir

I just check my card, they reserved the full price of your subscription plan. This is unacceptable. Mine is reserved for 3 days already. And They did not add the 2 extra early access days to my subs neither. I just wish they could solve this problem soon. I believe there are a lot of players. If they charge in this kind of way, it will involved with big amount of money. If the reservation is too long, to me it is more like a business fraud.

k.derby1977preeb18_ESO

If you have to change cards during your subscription, will the holding charge on your new card still be refunded?

What happened was that I changed my card and updated the new details (after registering the game). Upon doing so, I had to re-select my subscription method and now the authorisation process has reserved £20+ on my new account. Will this be refunded?

Soul_of_Wrath

For those upset over the funds check, this is actually a tool used to hinder gold spammers. Requiring the input of valid payment information gives ESO another marker to identify and block accounts made to spam for gold. This is similar to Xbox Live in that if your account is banned you can never create a new account using the same payment information. This means that a gold spammer is permanently blocked or is forced to use stolen credit card data, which is an actual crime (Fraud) that can be acted upon.

Once gametime cards are available they can be used to circumvent the above, however, it still raises the cost of access (game + time card) to then be banned within a short period of time. At some point one hopes that it costs the spammer enough to make them go away.

Phailps

Qaeta wrote: »

NoGrip wrote: »

In my opinion, if you can TAKE money on the weekend, you should be able to RETURN it on the weekend too. But I guess that is too consumer friendly for most corporations, got to get those free short-term loans right?

That isn't how banks work. You can shop and buy all weekend long with your bank card, but can you go to the bank and talk to someone there? Deposit money that is available immediately? No, or at least I can't. I don't agree with charging a full month's subscription just to validate a person's payment info, but there should be no reason to get upset at ZOS for something they cannot control.

Carafina34

Ojustaboo wrote: »

NoGrip wrote: »

You all tried doing this over the weekend. You should have just waited. Banks are a business and so is Zenimax. It said the temp charge for authorization might not clear until after the weekend because banks aren't open on Sundays and for 4 hours on Saturdays.

I waited until today (a weekday), entered my codes, selected my subscription and done. My account says it is active with a reoccurring payments of $14.99/month after my 30 days of game time expire.

So you didn't log in and play yesterday then?

Because for most of us (I thought all) , we had to enter a sub yesterday as Zenimax chose Sunday as the deadline and we couldn't log in without doing so.

But that is our fault?????????

There will be a load more complaints in a min as they have just taken the EU servers down at 3:30pm saying

"We are pushing a small patch, and expect the maintenance to last several hours "

It's as though they learn nothing

Agreed Zenimax obviously have no clue how to run the mmo side of things. Pity coz So far I am enjoying the game but I will be quitting after my 30 days coz this is all a lil too shady for me. Gonna go back to rift and skyrim. ;(

rayvn03b14_ESO

I am very glad that I wait a month or two before buying a new game. I'm still really wanting to play, but this along with the bugs is making me even more glad I'm adhering to my policy! I can't even imagine how frustrated everyone is over this

Justice_OC

Holycannoli wrote: »

Christophetes wrote: »

Holycannoli wrote: »

How long does it take this pending transaction to clear off? Mine's been over an hour now.

Anywhere from one to 30 business days, depending on your card provider and the merchant.

Ok that's fine. I never have pending transactions like this and someone said theirs was cleared within 20 minutes.

I have more than enough to cover it so that's not my concern.

^ This. I even had enough funds to cover the fact that these fools charged the 77.94 TWICE on my account. I called the bank, and the bank said there was no issue processing on their end, they had no idea why Zenimax hasn't finished authenticating it yet when the BANK has cleared all the funds...

Get off your asses and maybe hire enough infrastructure to support the cash flow you want to receive!

BusyBlazin

My favorite part is how all the people who are defending ZOS right now are the ones who had plenty of money in the bank, used their nice shiney platinum card, and have been playing the past 2 days without issue. Show some compassion people, not everyone uses cards and even ones who caved and bought ANOTHER prepaid VISA for this transaction specifically, are STILL locked out. 95% of the complaints in this thread are completely valid, noone cares how well you "read the fine print".

TtT

Soul_of_Wrath wrote: »

For those upset over the funds check, this is actually a tool used to hinder gold spammers. Requiring the input of valid payment information gives ESO another marker to identify and block accounts made to spam for gold. This is similar to Xbox Live in that if your account is banned you can never create a new account using the same payment information. This means that a gold spammer is permanently blocked or is forced to use stolen credit card data, which is an actual crime (Fraud) that can be acted upon.

Once gametime cards are available they can be used to circumvent the above, however, it still raises the cost of access (game + time card) to then be banned within a short period of time. At some point one hopes that it costs the spammer enough to make them go away.

Interesting. If only Zenimax explained this in this thread it would help customers understand a little bit better.

Nevertheless, spammers must have bought the game too and if they've done so with a credit card then why haven't they been authorised at that time?

Like you said, someone can't be banned based on payment details when using pre-paid methods, and I understand that it would still cost a lot to pay for a new game time card every time the spammer gets banned. But what I don't understand is why they can't delay these requirements until the included 30 days are over. It will only be one month longer before spammers will feel it, but compared to the many years to come I think that is acceptable. (Maybe they will still feel it immediately, since they would need to buy a new copy/game card anyway.)

The point is that I've already paid for my 30 days of access, and since I don't own a credit card I only want to be charged immediately when I want to have 30 more days. The included 30 days I'd like to use to find out if I really like this game and continue playing, without being forced to pay for an extra 30 days already.

Sparkleav

I pre-ordered 3 copies of the game several months ago using a Visa debit card and had absolutely no problem setting up the reoccurring sub for two of those accounts yesterday (Sunday - btw I'm in the UK) the 3rd I'm having issues with, although it's the same card it won't authorize, there is enough money on there and there really shouldn't be any issues and with no response from Zenimax about this it is very frustrating. At the moment 2 of us can play and 1 can't.

Raubrey

And since nothing is true on the Internet without pics ...


<img src="https://us.v-cdn.net/5020507/uploads/FileUpload/4f/3d93b0228de07876e85b697c909cf2.jpg&quot; />

ETA:
First Authorization (Pending since Apr 5) -- with Visa
Second Authorization (Successful/Canceled) -- without Visa.

natalia76

for it doesnt matter if they just hold the money for a while, when I dont have the money to begin whit, and that is my problem, I have contacted them about it, they said they would help me get it, still nothing has happend and that was on saturday so there has been plenty of time.
had I known there would have been a payment of 13€ to begin whit I would have made sure I had the money in my bank for it no question about it, but no where did they say I had to have the money to instantly pay for my 30 days of free access.

this is many peoples problem, they cant pay cause they dont have the money for it or they dont have a game time card, cause you cant even get them yet, well maby you now can.

gorathffeb17_ESO

Its get better with every minute. I actually got charged TWICE and still didnt get my money back. Care to explain whats going on?

Absynthe

I get the feeling a lot of people posting in here haven't played many MMO's. ALWAYS have enough to pay for a month or two, by launch. Some want the money up front before giving the 30 days, some don't. Free to play will always charge nothing, and this is NOT free to play.

natalia76

ProsaicProse wrote: »

I get the feeling a lot of people posting in here haven't played many MMO's. ALWAYS have enough to pay for a month or two, by launch. Some want the money up front before giving the 30 days, some don't. Free to play will always charge nothing, and this is NOT free to play.

I have played Aion, Rift, age of conan, world of warcraft (still playing that one), Final fantasy reborn, everquest2 , warhammer, and none of those require you to have full ammount to start playing, most didnt even ask for my CC, to start whit, and those who did took eighter nothing or just realy smal ammount.

typsis

ProsaicProse wrote: »

I get the feeling a lot of people posting in here haven't played many MMO's. ALWAYS have enough to pay for a month or two, by launch. Some want the money up front before giving the 30 days, some don't. Free to play will always charge nothing, and this is NOT free to play.

you are just wrong.
none asking that full monthly amount for subscription. no one!

Raubrey

natalia76 wrote: »

ProsaicProse wrote: »

I get the feeling a lot of people posting in here haven't played many MMO's. ALWAYS have enough to pay for a month or two, by launch. Some want the money up front before giving the 30 days, some don't. Free to play will always charge nothing, and this is NOT free to play.

I have played Aion, Rift, age of conan, world of warcraft (still playing that one), Final fantasy reborn, everquest2 , warhammer, and none of those require you to have full ammount to start playing, most didnt even ask for my CC, to start whit, and those who did took eighter nothing or just realy smal ammount.

Same with EVE, which is subscription based and sometimes includes free trials by CCP, not to mention Swotor, Lotro etc.