Bank Account Being Charged?

Daviiid_ESO

Raubrey wrote: »

Forss_Davidb16_ESO wrote: »

"If you have a valid CC you won't be charged for "another month", except during authorization which is a short period of time."

I see that you are continuing with your misinformation campaign...can't say that I am surprised.

Here are some facts:

-- My first payment using PayPal with Visa backup has been pending authorization since April 5.

--I contacted support and was sent a generic message largely unrelated to my problem approximately 10 hours later.

-- I was unable to access my account come midday April 6.

-- I put money into my Paypal account today (thanks to a friend, since banks take 3 days) and that charge cleared.

-- I have yet to get a follow-up reply from support (from before I partially resolved the issue with my own funds) this April 7th and never received a callback.

-- I have to spend even more time to ensure that the first sub is canceled.

So while I ignored your defensive, spiteful reply to my opinion on how you were handling matters in the forum, I will set the record straight that:

You are simply wrong, both here and elsewhere.

The authorization is not always short, my service -- that I paid good money for -- was interrupted, AND for a time an *additional* $30 was tied-up -- ($15 of it still is as of now) just to continue to play a game that I paid for with the same valid credit card that I used to buy the game in the first place.

The same card that, for some reason, didn't work on their highly inflated authorization amount.

And I don't begrudge Zenimax, but there are so many simple things they could have done and should have done to avoid this problem, not least of which being scheduling this mandatory subscription on a weekday when banks are available for customer service; and being better equipped to handle customer support.

With the Beta interest -- the immense demand for customer support (be it this or another problem) is no surprise.

Most seem to agree that the charge amount is not good business and had they put a customary hold, my PayPal would have covered it the first time as Visa and my bank would not have been involved. From past experience, I suspect fraud protection measures have slowed things down.

Lastly, I have a vested interest in this thread. Why are you still here?

Why I am still here? I left this thread over 10 hours ago now, I even said I was out, and yet you dig stuff up several pages back. What is your problem? Need for attention? I have stated several times that as it stands, EU users seem to get through the authorization almost instantly, while some US users seem to have an authorization period between 3-5 business days and have never stated that I agree with the use of authorization for the full amount.

There's no need to try and paraphrase me, only to start an argument. Now let it go, I've contributed with my opinions and views on the matter. Also said the above several times, there's no need for you to try and twist my words another way. There's just no point in arguing. If you're so desperate for attention you should go elsewhere since I'm here for civil discussions on the matter. Clearly you're not.

Gunner59

kmlong77 wrote: »

TirielsWhisper wrote: »

kmlong77 wrote: »

ok so i just got off the phone with customer support..i was given a 24 hour key so i have time to get the bank stuff situated...but that is the most they will give...they will give a 30 day only if they can see on their end that you already have something pending with them...meaning the online game purchase..from what the cs rep told me...good luck you all..i'm heading to bed finally and gonna use the code tomorrow after a bank run

That's not true. I purchased my copy of the game from them, and I still had to set up a subscription to get access to the game today.

This is in reference to people that don't have enough money in their accounts...please don't say this isn't true if you're not going to actually read everything prior...because it is true...thank you

I finally got funds in my CC and went to subscribe and they ALREADY had my valid CC info on file from my pre-order and I still had to subscribe by SELECTING it as my payment option before they would let me into the game.

What he was referring to was that the reason for the sub is to insure you have a valid CC when in fact they ALREADY have that info for those that ordered online with them.

So the reason for the sub is bunk!

Trancendence

jamesharv2005ub17_ESO wrote: »

TirielsWhisper wrote: »

That "pre-authorization" charge that was supposed to fall off "in a few hours" is still sitting on my bank account over 12 hours later. lol

Noone said it would come off in a few hours. It could take a few hours to a few days it depends on your bank. Fact is the money is still there.

This, my money returned in like half an hour.

typsis

i just sent two emails to bethseda and zenimax.

hello
i hope you are informed about ESO situation for the subscription problem of players.
if not there is a short explanation
they dont let people to play their 30 days of game time which came with their purchase, without making a subscription plan.
and their reason is " they will check validity of credit card"
checking the credit cart validity is your legal right but that is second step.
first step is, i didnt decice yet i wanna play that game after 1 month or not.you have to let me decide by giving my 30 days of game time then if i like that game, i can make a subscription plan/ i can buy phisicly game time/ i can use paypal etc etc and that is my decision and THAT IS MY LEGAL RIGHT.
i dont like that type policy/forcing/demande and par principe i dont want to play that game anymore with this behaviour.
i want my money back.
i bought digital imperial edition of eso on 15,03,2014 and i want my money back please.
thank you for your kindly advance reply.

Falconid

Guys, really... how much Gold-Spamming have you seen since the early access ended? When I was in early access and saw the spaming I thought "What the hell, already?" Now that I don't see it anymore, I think it's because there aren't many Gold-Spammers that actualy want to give sensitive information about themselves (or pay extra) just in order to get banned anyway. In other words, I belief the gold spamming during the early acces was BECAUSE no one had to give sensetive information.
If you just needed a valid copy of the game and an Account there would be much more gold sell spamming.
Of course they should have clearly said so before, and statet before that in case you can't pay, or don't have one of the not-paying methods (like paypal, at least there you wont be charged a cent - I wasn't at least) that you could directly contact them.
So, who but one who wants to play in earnest would go through all that trouble?
Be it paying for extra playtime, givin sensitive information, or contacting the support. Who? Tell me? One who just wants to buy a game, use the 30 days of free acces to sell enough Gold before he gets banned? I think not.
If you just buy the game anonymously, create an account anonymously, you can get banned but have nothing to fear.
If you have to pay extra, it's probably not worth it.
If you have to give sensitive information, they, by extension, know who you are, and thus can sue you.

Regards
Falconid

Daviiid_ESO

Gunner59 wrote: »

kmlong77 wrote: »

TirielsWhisper wrote: »

kmlong77 wrote: »

ok so i just got off the phone with customer support..i was given a 24 hour key so i have time to get the bank stuff situated...but that is the most they will give...they will give a 30 day only if they can see on their end that you already have something pending with them...meaning the online game purchase..from what the cs rep told me...good luck you all..i'm heading to bed finally and gonna use the code tomorrow after a bank run

That's not true. I purchased my copy of the game from them, and I still had to set up a subscription to get access to the game today.

This is in reference to people that don't have enough money in their accounts...please don't say this isn't true if you're not going to actually read everything prior...because it is true...thank you

I finally got funds in my CC and went to subscribe and they ALREADY had my valid CC info on file from my pre-order and I still had to subscribe by SELECTING it as my payment option before they would let me into the game.

What he was referring to was that the reason for the sub is to insure you have a valid CC when in fact they ALREADY have that info for those that ordered online with them.

So the reason for the sub is bunk!

They don't have it for the people buying physical copies though, but these should be easy to seperate from the rest in that case.

bathompson83ub17_ESO

3 days later charge still showing on my account. This situation is absolutely poor. I like the game quite a bit but will not be continuing after the 30 days because of this issue. No matter how you try to defend it its not right to put other people money in limbo. Sure its the bank's holding the money but ESO should of thought the pre authorization of the whole amount through. Its a shame when I do log in and play I have a blast but this has me so disappointed that its becoming hard for me to want to even log in anymore.

nagarjunna

I bought a physical copy. I live in New Zealand and I am being required to pay euros10.99 per month. This is around NZ$20.

Apparently I can obtain a prepaid card which costs NZ$33 for two months.

So use a credit card and pay NZ$40 for two months or NZ$33 for a prepaid card.

Why would I want to use a credit card?

On the other hand if you want to do the prepaid card route then you are being penalised and disadvantaged from the start.

So in either case this is mess...

typsis

7 days to cancel purchase for non-faulty goods
In the EU, you have the right to cancel your online purchase within seven working days.

This seven-day “cooling off” period begins on the day when you receive your purchase.

You can choose to cancel your order for any reason within this timeframe – even if you simply changed your mind.

The seller must give you a refund within 30 days. This refund must include any shipping charges you paid when you made your purchase.

This applies whenever you buy goods outside a shop (for example by phone, fax, or mail order, as well as on the internet).

Ojustaboo

Falconid wrote: »

Guys, really... how much Gold-Spamming have you seen since the early access ended? When I was in early access and saw the spaming I thought "What the hell, already?"
Falconid

I just this second logged into the EU server and almost straight away there is a gold spammer

DanteYoda

Gunner59 wrote: »

BoiThePumpkin wrote: »

ok i read up on the billing info it says that if u bought the physical copy ur codes should be in box, but if u bought game digitally my redeem code should have been sent to my email after purchasing the game, which i don't have in my email i haven't deleted any ESO messages since i bought the game and signed up for beta i DO NOT have any type of redeem code after purchase game digitally. i just have the "verify ur account for beta", "thank you for applying to beta" and "you forum account has been activated" followed by "u have earned ur first comment badge" followed by "launch date has arrived" is there a way i can get the codes NOW. even though im sure there isnt. just sayin i didnt get any game redeem codes via thru email.

It's on your account page; it seems your beta code is converted to the live code if you were in beta then pre-ordered.

I pre ordered and was in beta my code has not changed.

Ojustaboo

Ojustaboo wrote: »

Falconid wrote: »

Guys, really... how much Gold-Spamming have you seen since the early access ended? When I was in early access and saw the spaming I thought "What the hell, already?"
Falconid

I just this second logged into the EU server and almost straight away there is a gold spammer

And I just got an in game mail I thought was from my hireling, it's not, it's from a gold spammer

death_gamer

I just do not know what to do, bought the imperial edition now I can not play because it requires a subscription, but no money.

Wirharl

I think there is some misunderstanding of what happend. Just look.
Some people made a preorder, and it was stated that preoreder has a free 30 days "included". And now they (we) were forced to pay. Who are these people? I tell you. This is the most devoted part of the community. Charmed by the game. And what do we get? Spit in our face.
When I log into the game what kind of messages do I see in a chat first?
"Is quest_name still bugged?" - "Yes."
Released a bugged game? Somehow acceptable. But very unpleasant.

And now Zenimax is doing a really stupid thing. They made us to pay for a game we have already purchased.
Why $1 is not enough for them? Why they need to cahrge a full price? Why on earth you need to check anything if I pay with the same Visa card I used when I made my preorder?
And I didn't get my money back yet. And if somethenig happens I'm more than sure that Zenimax's so-called "customer service" will just blame the bank.

That's what I think will somehow save Zenimax reputation in this situation:
1. An official apology to the community.
2. A penalty for billing development team.
But I doubt anything of this will ever happen.

P.S. Sorry for my English. Not a first language, so there is probably some innacuracy in spelling etc.

natalia76

death_gamer wrote: »

I just do not know what to do, bought the imperial edition now I can not play because it requires a subscription, but no money.

same problem still for me to, and it now seems that atleast if you want to mail them, it will take them arround 1 bussines day to reply, so starting to think this hole thing is just a waste of time.

Sypherioth

If I don't have any reaction from CS today with some solution regarding gametime cards I call my bank and let them take my 55Euro back

Caduryn

Drama.....

Nistu

8:30 Monday morning....still 0 activity from ZOS in forums or my phone...moving past irritated now.

IvorySamoan

Nistu wrote: »

8:30 Monday morning....still 0 activity from ZOS in forums or my phone...moving past irritated now.

The whole support team should be fired, I've submitted 3 tickets now over 2 days.

This is utterly ridiculous.
You are really grinding my **** ZOS.

Figs

Skirmish840 wrote: »

In future perhaps you should consider holding $1, not $15, $30 for me and my Son.

This is a great idea... or like tons of other businesses do... hold $0.01

sas3bg

What now ?? I buy the
Game and i still cant play ??

Flametyn

maybe support is not answering couse of this

weiwuwei87ub17_ESO

I think everyone at Zenimax are former government employees.

pinkempyreal

I'd like my 80 bucks back. It's been 4 days. This is a lot of money to "resreve" for your verification. I have a whopping 5 dollars left in my account and I need money for gas, and seeing as how I drive 60 miles to and from work everyday 5 bucks won't get me very far. I don't get paid until the end of next week. But hey, at least I'll be able to sit at home and play TESO since I can't get to work!
On a more serious note, this isn't going to break my loyalty to this game but it's put me pretty close to the edge. Considering your average gamer doesn't make a lot of money and has little disposable income this move is pretty unacceptable and probably hurt a lot of people. I can only imagine how much money the banks have made on overdraft charges for the many people uunexpecting to be temporarily charged for their subscription.

jameskingb14_ESO

That is nothing i just looked at my back and they had put the 3 month amount back and now on the 7th it shows another 41dollars out of my account and they cancelled my subscription saturday to have the funds put back so now they are tryin to take funds from my bank as i no longer have a subscription

Maestro_Sartori

Good Lord, what a mess, mods you need to delete this thread and start over. All it is now is a bunch of people arguing with each other....its shameful.

jw0420

i think this is bull *** every mmo I played before u got 30 days free without a payment eso has ruined my week no precard in my town atm epic fail

realitytripp

I don't get payed for another week and had preordered a digital copy with my CC a week ago that was supposed to come with 30 days. I just want to know if a) there is a work around or if your false advertising b) will the week I don't have the money for your authorization count against my 30 days of game time c) why the he'll didn't you authorize my card when I payed for the game with it and d) if you screw me again can I have a refund or do I need to contact a lawyer?

NoGrip

You all tried doing this over the weekend. You should have just waited. Banks are a business and so is Zenimax. It said the temp charge for authorization might not clear until after the weekend because banks aren't open on Sundays and for 4 hours on Saturdays.

I waited until today (a weekday), entered my codes, selected my subscription and done. My account says it is active with a reoccurring payments of $14.99/month after my 30 days of game time expire.

Yes, when you selected your subscription it says you got charged (FOR THE CHECK ON YOUR ACCOUNT) and that you had 29 days remaining. It also stated that your 30 days of included game time (with purchase of game) will begin immediately following the choosing of a subscription. This is not the game time you just purchased. That 29 days left is your included game time counting down. If you didn't want it to start yet... you shouldn't have redeemed your codes and chosen a subscription.

I just checked my paypal about an hour after I chose my sub. It already says the payment was canceled by the seller: Zenimax. See how fast things work on the weekday. Proof:

Business Name: Zenimax Online Studios
Email: paypalEU@zenimaxonline.com

Authorized Amount: -$14.99 USD
Fee amount: $0.00 USD
Net amount: -$14.99 USD

Item amount: $14.99 USD
Sales Tax: $0.00 USD
Shipping: $0.00 USD
Handling: $0.00 USD
Quantity: 1

Order Description: 30 Days Game Time
Invoice ID: 655001097649
Date: Apr 7, 2014
Time: 06:12:42 PDT
Status: Canceled

The seller canceled this payment, and the money has been returned to your account.

Shipping Address: No Address Provided


Business Contact Information

Customer Service URL: http://www.zenimaxonline.com
Customer Service Email: paypalEU@zenimaxonline.com
Customer Service Phone: 855-296-3170


Zenimax did everything they could to tell you about the delay over the weekend, about your included game time starting immediately but it seems most of you needed to take your time and read more. I'm happy with my service. Zenimax did exactly what they said they would do and in a very timely manner.

If I were a forum Mod... I'd be pissed at all the bashing going on just because many of you didn't read all the information before clicking submit.

___________________________________________
As for those of you who are upset about having the full price being checked against your account, I think you may be right to be upset. Zenimax didn't have to place a temp charge of the full amount. My post is more aimed at the complainers, haters and cry babies that didn't pay attention to all the warnings and information Zenimax laid right in front of their faces.

To Zenimax and Forum Mods: You're doing a great job keeping your cool. Thank you for all the information and a great launch that didn't result in crashing and server patches that could last for days.

Lilatha

NoGrip wrote: »

You all tried doing this over the weekend. You should have just waited. Banks are a business and so is Zenimax. It said the temp charge for authorization might not clear until after the weekend because banks aren't open on Sundays and for 4 hours on Saturdays.

I waited until today (a weekday), entered my codes, selected my subscription and done. My account says it is active with a reoccurring payments of $14.99/month after my 30 days of game time expire.

Yes, when you selected your subscription it says you got charged (FOR THE CHECK ON YOUR ACCOUNT) and that you had 29 days remaining. It also stated that your 30 days of included game time (with purchase of game) will begin immediately following the choosing of a subscription. This is not the game time you just purchased. That 29 days left is your included game time counting down. If you didn't want it to start yet... you shouldn't have redeemed your codes and chosen a subscription.

I just checked my paypal about an hour after I chose my sub. It already says the payment was canceled by the seller: Zenimax. See how fast things work on the weekday. Proof:

Business Name: Zenimax Online Studios
Email: paypalEU@zenimaxonline.com

Authorized Amount: -$14.99 USD
Fee amount: $0.00 USD
Net amount: -$14.99 USD

Item amount: $14.99 USD
Sales Tax: $0.00 USD
Shipping: $0.00 USD
Handling: $0.00 USD
Quantity: 1

Order Description: 30 Days Game Time
Invoice ID: 655001097649
Date: Apr 7, 2014
Time: 06:12:42 PDT
Status: Canceled

The seller canceled this payment, and the money has been returned to your account.

Shipping Address: No Address Provided


Business Contact Information

Customer Service URL: http://www.zenimaxonline.com
Customer Service Email: paypalEU@zenimaxonline.com
Customer Service Phone: 855-296-3170


Zenimax did everything they could to tell you about the delay over the weekend, about your included game time starting immediately but it seems most of you needed to take your time and read more. I'm happy with my service. Zenimax did exactly what they said they would do and in a very timely manner.

If I were a forum Mod... I'd be pissed at all the bashing going on just because many of you didn't read all the information before clicking submit.

___________________________________________
As for those of you who are upset about having the full price being checked against your account, I think you may be right to be upset. Zenimax didn't have to place a temp charge of the full amount. My post is more aimed at the complainers, haters and cry babies that didn't pay attention to all the warnings and information Zenimax laid right in front of their faces.

To Zenimax and Forum Mods: You're doing a great job keeping your cool. Thank you for all the information and a great launch that didn't result in crashing and server patches that could last for days.

Srsly why would someone preorder the game just to come here and complain about it. I think some ppl just refuse to understand the situation. There are many ppl without CC, paypal accounts and those ppl paid cash on retail edition boxes or used other kind of payment methods and using those methods makes you charged instantly and not temporary.