Bank Account Being Charged?

spartycus

The more I read, the more i feel sorry for the customers, not ZOS. A long time ago ZOS should have already put out a statement fixing this and saying everyone who purchased the game gets the 30 days free without credit card information, and will not be asked until your 30 days are up. FIX THIS ZOS, MAN UP! I don't care if other MMO's have done it in the past, be your own MMO! Do whats right!

DoCtoRDestinyHd

I sent a message to support to find out more about this twice and got no call or email. Are they avoiding this subject?

Undertaker

DoCtoRDestinyHd wrote: »

I sent a message to support to find out more about this twice and got no call or email. Are they avoiding this subject?

I'm wondering the same question, I've put in two CS tickets as well asking them for help to register the code to my account, but it's coming up on four hours for the first one and two hours for the second one.

DanteYoda

Do they Zenimax honor Mastercard Gift cards because if not i'm screwed and i will need to take my game back for a refund.

As Mastercard gift cards are how i do business on the internet, its safer for me and the company still gets my money.

angh

And what if I want to use pre paid cards? Why do I HAVE to buy a pre-paid card BEFORE I can play the game? I already paid for 1st month. And I should have to be able to play it straight without buying a prepaid card for next month!

BlessedBySanguine

angh wrote: »

And what if I want to use pre paid cards? Why do I HAVE to buy a pre-paid card BEFORE I can play the game? I already paid for 1st month. And I should have to be able to play it straight without buying a prepaid card for next month!

If you find a store that has them let me know. I've been to a few local game stores (including Best Buy) and none carried pre paid game cards. They said it be a couple weeks.

IStreamSandwich

Well. I have submitted my support ticket to ZOS after multiple failed attempted.

It's sad to see. When a single player franchise builds up an extremely large fanbase, many of the players are absolutely ecstatic that they will get to play ONLINE and WITH FRIENDS. Imagine that? Killing skeletons and crawling dungeons, with friends to keep you company and explore along with you. Bethesda have made this game what it is.

But then along comes a big company cashing in on the online portion. Slow customer support, bad replies, problems with payment authorization. What about the younger kids playing who need to use their parents card? They won't know what they're doing to the full extent of overdrafts and charges, so will go ahead and get mommy and daddy into a sticky situation (Yes it's not a mind blowing amount, but its the principle)

I've seen many posts on this thread saying they're completely leaving this game. It's sad to see, as many people i've come across in game are friendly. The community themselves in game is a great thing, but the company behind the actual online portion is ruining the whole franchise.

So my plea to people is give it a chance. See how this thread pans out (Even if there is only 1 ZOS reply in 20 pages) and I will keep you posted with how MY problem pans out. I hope to see you all in Tamriel if this gets fixed.

Thanks guys

IStreamSandwich [Twitch.tv]
(http://www.twitch.tv/IStreamSandwich)

yohdeirei

I want to use a time card to pay my subscription fee, and not hand out my bank account number. My problem is that I do not have a time card, and was not planning to buy one until near the end of the month. I just bought one on amazon and may not get the time card for two weeks. Clicking the button "Prepay game time code" does not let me continue with the activation of my 30 day subscription. So I may not be able to play for a week or so. This is ridiculous. I don't blame players asking for refunds at this point.

LilyVerseveld

Christophetes wrote: »

So basically, because I only have about $12 in my bank (I'm between paydays), I'm not going to be able to play the game I ALREADY PAID FOR until next week when I have enough to cover the authorization?

What kind of nonsense is this!?

I agree with this
This is BS

merfpmerfinton

This pre sub business is just a gimmick to sap money out of folks. A lot of people won't play past the first 30 days and will forget to cancel. People who don't have access to a cc will need to buy a game card and they get screwed right up front...

I said this way back within the first few pages of this thread; Playing early access did not require a sub. If setting up a sub is indeed necessary in order to play, then those of us that had early access would have been required to set one up from day one. We had access to those 3-5 days because that's what we were owed for preordering. Our preorder was verified and we were granted access and undoubtedly we would be staying for our 30 days.

Early access was extended and guess what? I'm playing. Not right this minute since I'm at work, but I will be later, without setting up a sub, without entering cc info and without have said cc charged and refunded by any amount. Even you want to consider early access as a "mini sub", it was done using a verification code only.

Now we are owed 30 days for purchasing the game, so why can't this same concept be applied? The code that is obtained through purchase is all the verification, authentication, validation, etc.. that is / should be required. Sure they are working with those whose cc's can't be verified for the full amount and that's cool, but those who have to buy game cards are really getting effed in the a.
And while I personally am not in this boat, I think is completely unfair for those that are.

Just to add something else in...
I have never used a game card before so I don't know for sure, but one would think that the code on these cards are similar to the code obtained through purchase of the game. So if a sub is absolutely necessary, why can't this code be used to setup and start the plan?

Delekii

zbcole wrote: »

MRizk21 wrote: »

Thralgaf wrote: »

Guys, I work as a store manager for a big box retailer. They have to do this to protect you and them from fraud.

Again I did not buy the game from them so they do not have to protect themselves from anything as they are not even in question as they are not the one who processed my payment. I got my game from a retailer who should be responsible about this.

Unfortunately, the fraud they are worried about has nothing to do with the purchase of the game, but the subscription service you are signing up for - they are not the same thing.

They do not have to validate the payment option until the actual time at which you start PAYING FOR A SUBSCRIPTION.

There is absolutely zero legitimate reason to take the full subscription cost from a player's account literally 1 month before any subscription amount is due. There is no reason whatsoever for anyone to HAVE to have $14.95 in their accounts until May, yet by doing this, they are potentially leaving people in a bad spot.

It is not possible for us, as the consumers, to defraud the company by using an invalid payment method; if there is no valid payment available before the day payment is required, the account is suspended. There is therefore no valid reason for Zenimax to authorize payment methods (certainly not with the full amount) prior to that time.

In doing so, however, we as the consumers have essentially been put in a situation that could be financially dangerous. This is incredibly irresponsible on behalf of Zenimax. A similar thing happened with another big release game (was it swtor? or Warhammer maybe), and it caused a massive stink - you'd have thought people would learn that customers don't like having money stolen from them, even temporarily.

scarsreminder80

The reality of this mega-B****- thread is this... The people that are on here complaining are the people that will probably not be playing in a month anyways.

So the game company thought ahead and said "Gee... how can we get our money's worth for 5 years of dedicated R&D??" Lets charge them to play the game then give them 30 days free.

It's a good plan. Keep people around long enough to actually try the game before they see time is up and "it was fun while it lasted".

Discourage the racer that tries to beat the game in the first 30 days and says "I'm done! and it didn't cost me a sub."

Bottom line is this. If you are here screaming about paying to play, Maybe you don't really want to play this. Save the forum some time and go shuffle off to another MMO that you actually want to pay for.

stevehunteraurwb17_ESO

I've never had a pre-authorisation charge for the sum of the transaction before. No MMO has done this to me before. Zenimax really aren't thinking too well about how this appears to their customers. Didn't anyone think that people might not have the means to allocate $15 now, they might be using game cards, so are now locked out of the game? Really badly thought out.

Thralgaf wrote: »

Guys, I work as a store manager for a big box retailer. They have to do this to protect you and them from fraud.

What do you mean? We've already parted with $50+ for the game...we don't have to play after our 30 days so where is the fraud???

Name me another sub-based mmo which does a pre-auth charge like this.

BlessedBySanguine

scarsreminder80 wrote: »

The reality of this mega-B****- thread is this... The people that are on here complaining are the people that will probably not be playing in a month anyways.

So the game company thought ahead and said "Gee... how can we get our money's worth for 5 years of dedicated R&D??" Lets charge them to play the game then give them 30 days free.

It's a good plan. Keep people around long enough to actually try the game before they see time is up and "it was fun while it lasted".

Discourage the racer that tries to beat the game in the first 30 days and says "I'm done! and it didn't cost me a sub."

Bottom line is this. If you are here screaming about paying to play, Maybe you don't really want to play this. Save the forum some time and go shuffle off to another MMO that you actually want to pay for.

I don't mind paying. My problem is being unable to use the payment method I want. I prefer pre paid time however none of the stores around me have any in stock because they won't be in until next week. So that leaves me stuck in limbo or forced to use their method for now and try to transfer money around. If they had said on check out you're going to have x amount held it may also have been different.

Delekii

scarsreminder80 wrote: »

The reality of this mega-B****- thread is this... The people that are on here complaining are the people that will probably not be playing in a month anyways.

So the game company thought ahead and said "Gee... how can we get our money's worth for 5 years of dedicated R&D??" Lets charge them to play the game then give them 30 days free.

It's a good plan. Keep people around long enough to actually try the game before they see time is up and "it was fun while it lasted".

Discourage the racer that tries to beat the game in the first 30 days and says "I'm done! and it didn't cost me a sub."

Bottom line is this. If you are here screaming about paying to play, Maybe you don't really want to play this. Save the forum some time and go shuffle off to another MMO that you actually want to pay for.

No, the actual reality is this: a great many people use the free month of play to decide whether or not they want to pay to play the game.

My decision has been made for me - I will not. The game is borderline as it is, but I'd probably have given it a go for a month to see. The evidence is racking up that the company is far too money hungry and as a result, I'd rather pay money for a tried and tested product.

IoCerberus

Have to say am pretty annoyed about all of this. Spent £90 on my copy of the Imperial Edition with the expectation of having 30 free days of game time, to only find out that you have to enter sub details. It then charged me for it and told me my next charge would be in May. Where the hell is my 30 free days and how dare you charge my account for this. What the hell. This game looked so exciting not only has this annoyed me but being logged out with a "unexplained error" and not being able to interact with objects or NPCs has given me real doubts as to whether my money was well spent.

Please don't get me wrong I am a huge fan of the Elder Scroll series and I possibly did put this game on a bit of a pedestal, which is why I feel let down. I just want things fixed so that as a community we can get on with the thing we love doing most and that is gaming our hearts out, instead of writing on the forums constantly with all the problems. Zenimax you have to remember you may be out for profit but you do have to keep the gamers who make you the money happy.

spartycus

scarsreminder80 wrote: »

The reality of this mega-B****- thread is this... The people that are on here complaining are the people that will probably not be playing in a month anyways.

So the game company thought ahead and said "Gee... how can we get our money's worth for 5 years of dedicated R&D??" Lets charge them to play the game then give them 30 days free.

It's a good plan. Keep people around long enough to actually try the game before they see time is up and "it was fun while it lasted".

Discourage the racer that tries to beat the game in the first 30 days and says "I'm done! and it didn't cost me a sub."

Bottom line is this. If you are here screaming about paying to play, Maybe you don't really want to play this. Save the forum some time and go shuffle off to another MMO that you actually want to pay for.

Savinder

I'm wondering if any "gaming media" is going to cover this whole debacle.

Sickerthansars

This is pretty standard and not just for game subs, you go to set up new internet/phone/tv service they're going to put a 14.99 or whatever hold on your account to make sure you gave them legit cc # or bank info after 24-48hrs the hold is credited back to your account. This is exactly what happened to me and my friends after entering in our info. Its not illegal to do either would probably help if some of you actually knew what you were talking about before posting nonsense and threatening lawsuits.

Protip, if a 14.99 hold on your card is breaking the bank you're going to get laughed at by any attorney you speak to about filing a lawsuit.

spartycus

Sickerthansars wrote: »

This is pretty standard and not just for game subs, you go to set up new internet/phone/tv service they're going to put a 14.99 or whatever hold on your account to make sure you gave them legit cc # or bank info after 24-48hrs the hold is credited back to your account. This is exactly what happened to me and my friends after entering in our info. Its not illegal to do either would probably help if some of you actually knew what you were talking about before posting nonsense and threatening lawsuits.

Protip, if a 14.99 hold on your card is breaking the bank you're going to get laughed at by any attorney you speak to about filing a lawsuit.

How bout you stop copying and pasting you idjit.

merfpmerfinton

scarsreminder80 wrote: »

The reality of this mega-B****- thread is this... The people that are on here complaining are the people that will probably not be playing in a month anyways.

So the game company thought ahead and said "Gee... how can we get our money's worth for 5 years of dedicated R&D??" Lets charge them to play the game then give them 30 days free.

It's a good plan. Keep people around long enough to actually try the game before they see time is up and "it was fun while it lasted".

Discourage the racer that tries to beat the game in the first 30 days and says "I'm done! and it didn't cost me a sub."

Bottom line is this. If you are here screaming about paying to play, Maybe you don't really want to play this. Save the forum some time and go shuffle off to another MMO that you actually want to pay for.

You should go shuffle off to another post because you clearly have no idea what you're talking about.

No one is bitching about having to pay a monthly sub.
The problem is they weren't expecting to have their accounts checked, charged and refunded for $15+ when their first 30 aren't even close to being up. If they didn't have the $15+ they couldn't play.

Those without banks accounts weren't expecting buy the game for $60-$80, then go and spend another $30 on a game card, possibly wait for it to be shipped and then use up said card before their free 30 days are even granted. But if they don't do this they can't play.

It helps to know what you're talking about before you try and talk about it...

stormsky02

IoCerberus wrote: »

Have to say am pretty annoyed about all of this. Spent £90 on my copy of the Imperial Edition with the expectation of having 30 free days of game time, to only find out that you have to enter sub details. It then charged me for it and told me my next charge would be in May. Where the hell is my 30 free days and how dare you charge my account for this. What the hell. This game looked so exciting not only has this annoyed me but being logged out with a "unexplained error" and not being able to interact with objects or NPCs has given me real doubts as to whether my money was well spent.

Please don't get me wrong I am a huge fan of the Elder Scroll series and I possibly did put this game on a bit of a pedestal, which is why I feel let down. I just want things fixed so that as a community we can get on with the thing we love doing most and that is gaming our hearts out, instead of writing on the forums constantly with all the problems. Zenimax you have to remember you may be out for profit but you do have to keep the gamers who make you the money happy.

I completely agree with you I spent £90 on the game as well and only got 2 days of early access cause the servers were always down when I finished work and actually had time to play it then I got my Imperial Edition yesterday to find that the statue was broken inside before it had even been opened and now this subscription rubbish, I love Elder Scrolls and really enjoyed the beta as well but they've pushed me to my limits with this and I just think they've taken it too far, they've made me start resenting the game before I've even started!! so thanks for that Zenimax.

_chase_

Why the hell do I need to set a subscription plan? I bought 30 days when I pre-ordered. I still don't know if I'm gonna subscribe at all. And, frankly, this move very much works against that possibility.

djabelek

scarsreminder80 wrote: »

The reality of this mega-B****- thread is this... The people that are on here complaining are the people that will probably not be playing in a month anyways.

So the game company thought ahead and said "Gee... how can we get our money's worth for 5 years of dedicated R&D??" Lets charge them to play the game then give them 30 days free.

It's a good plan. Keep people around long enough to actually try the game before they see time is up and "it was fun while it lasted".

Discourage the racer that tries to beat the game in the first 30 days and says "I'm done! and it didn't cost me a sub."

Bottom line is this. If you are here screaming about paying to play, Maybe you don't really want to play this. Save the forum some time and go shuffle off to another MMO that you actually want to pay for.

Its people that make the game and I myself was going to give the game a real fair chance after the disappointing download speeds to get the game its self the problems I can understand. Every MMO starts off with problems, but when a company forces you to put up a credit card well that's a different story I wanted pre paid cards myself but could not find any anywhere I personally
have the money to pay for it on my credit card but with all the hacking of accounts that go on I personally didn't really want to put one up.
Your comment about brings out the trolls is wrong where I live its okay to voice your opinion, and not insult people because they are being honest in the way they feel and posts like this, don'thelp the cause of getting players to stay.
Best trolls come out after dark and take shots at everyone that have a concern or a ligit gripe.
I maybe headed for a forum ban but I do agree with 95% of the posts in this thread, so why don't let ZOS take care of this problem instead of driving people off.

DAKherr

DAKherr wrote: »

Boy am I glad I haven't picked a subscription type yet seeing as I can't even get more than 30 minutes playtime in before getting disconnected due to an "unknown error" without fail and now these billing issues everyone is having. I'm also glad to see that Zenimax is taking such a proactive and reactive stance on these issues by keeping completely silent and not even bothering to try to address the largely growing and very angry consumer base that they're about to screw themselves out of even further due to financial issues. Bugs in a game is one thing... but not discussing MONEY with your consumers is very bad - especially when you're not following your own agreement.

Both of these combined are going to destroy this game... and the prospect that this game could possibly be dead before it even makes it out of the gate is something that scares me just a bit. I didn't spend $160 on two copies of the Imperial Edition to have it backfire in my face like this. Bethesda needs to step in and not let their flagship franchise get its name slandered.

This is how Zenimax looks to me right now: http://i.imgur.com/cMv3W1J.jpg

http://i.imgur.com/wGdDB4y.gif
http://i.imgur.com/IbDds9T.gif
http://i.imgur.com/oaXui9O.gif

So awesome to finally see a response from Zenimax in here!

ZOS_JessicaFolsom wrote: »

We want everyone who purchased ESO to have immediate access to the included 30 days of ESO game time. In the event that you enter your payment information for authorization and the transaction cancels due to lack of funds in your account, please contact our Support Team. We’ll work with you to ensure you have access to your included 30 days of game time.

Please ensure that you have attempted to enter payment information and had the transaction fail due to lack of funds before submitting a help request. We will get you into the game and playing as soon as possible.

We require you to choose a subscription option and enter valid payment information. For credit cards, debit cards and PayPal there is no charge made until after your included 30 days of game time has expired. For these payment methods, there is an authorization check performed to ensure the payment method is valid. You may see a temporary account authorization hold put on funds in your account while the verification completes. Usually this authorization hold lasts a short period of time before being removed. It can vary from bank to bank.

If you prefer to use one of the following payment methods, payment is processed at the time of selecting your preferred subscription plan.

• Game Time Cards [via Retailer]
• GiroPay
• iDeal
• Paysafe Card
• WebMoney

Nope. Still doesn't help. We got trolled by Zenimax twice... Because Jessica - that post was basically a direct slap to the face with a laugh and TL;DR. You let it get to 21 pages of responses before chipping in with a cookie-cutter scripted response. Great support and actually showing us how much you guys care about our money and our service.

Zenimax's response to us: http://i.imgur.com/3FJG2ND.jpg

http://i.imgur.com/QrKtETZ.jpg

BlessedBySanguine

Does ZOS not know that the prepaid time cards are not available to most people yet because many stores haven't received them yet? Or is she saying it's a future option?

djabelek

Taaltos wrote: »

Still not sure why everyone thinks they're paying a full sub. You aren't, it's a 'funds' check. AM/PM(the gas station) checks for 100.00 in your account, if you don't have it, you can't pump gas.

Paypal does it. Checks for under a dollar.

Are you guys new to MMO's or something?

It check but it will not take the money out till you pump the gs and get your product.

BlessedBySanguine

I never use am pm but chevron, shell, and the PX all hold $1 or just put through whatever I pumped. In which case I already have the gas so it isn't a big deal. But even I've never had a hold for the full amount that was just there to test if my info was correct. It's always been $1 or under.

Valwardon

I just submitted this url to the reporters as a tip so hopefully it gets some publicity from the big gaming sites.

Christophetes

I just got off the phone with a pretty cool chick from support. She applied our Imperial Edition and Explorer Pack codes to mine and my wife's accounts. Unfortunately there's no way around the authorisation check at the moment, so she applied an extra three days of complementary game time to delay the need to input credit card information. When the extra days run out, if I don't have enough on my card to set up a recurring subscription, I'm to call back to repeat the process.

It's kind of a clunky solution, but she was nice, and I genuinely believe this is the best they can do right now.