Bank Account Being Charged?

rdesja202b16_ESO

All this could have been avoided if they had supplied game-time card on time instead of them delaying it.

I can afford to pay the $15.00 for almost everyone who has posted here and are upset, but the principle of it is what really bugs me, right now legitimate gamers who spent the $60.00 or in my case the $120.00 for the CE version are told they can't play a game they have paid real money for just because they don't have enough money in their in their account, or CC etc...

This is hogwash, if this is the case why won't they give everyone a 15 day grace period to enter and get those payment credentials authorized or legitimized. This to me is a total lack of Customer Service miss-understanding their player base. Yea I heard other MMOs do this, but this has not been done by MMOs in ages.

Is they wan a new "Brethren" of players, the Onus should be on the Company to make it as easy as possible.

Just for that, I won't even consider playing anymore until I see "Big Corp" Gaming Companies be a little friendlier to their fanbase.

Heck, what if after 29 days you do not like the game and do not want to subscribe? That is your choice, hence no need to punish those right out of the gate.

And I refuse for them to access my Credit Card info in advance, when and if I want to play past 30 days, that is another story.-

It's like you wait 2 hours in line to get on an "all you can ride for 30 days" Roller Coaster that you paid $50.00 for, then you finally get at the gate and they tell you, well we need you to pre-pay an extra $15.00 in case you decided to ride the Roller Coaster for more then for 30 days......Well I have already paid for 30 days, if I want to ride it for more the 30 days, I will come and pay you or take it from me at that point, don't disqualify me just because I don't have the money now, Remember I just gave/paid $50.00............

And for those who say " you should have enough money", obviously have no idea what it is to live needing to pay your own family bills and manage to save a little of your entertainment budget on a game where you can stretch that extra $15.00 until next month. I have been there, so I sympathize.

NightDragon

Filled in subscription plan but is saying I have the Digital Standard Edition
I clearly have the physical imperial edition. Why am I getting this problem! Please respond as soon as possible.

Ojustaboo

While I think the way they have done this is awful and does leave a very bad taste in my mouth, and makes me worry a bit about what other things they might do in the future, having played the game again tonight, it is a superb game and the devs have done a superb job on it.

It's easy for us (and justifiably so) to get really angry and at one point today I was considering trying to get a refund as I loathe it when companies do things like this.

But those who haven't experienced the game, I urge you to take a deep breath and see what happens, rather than try to get a refund.

I agree 100 % with your anger, but I also think this game is the best online game I have played in years and I would hate those of you that will find it as appealing as I do, to miss out on such a great game due to the payment method being screwed up and illogical.

Allonsy

Well, I have made up my mind. I bought two copies of the game - one for myself and one for my husband. However, because they insist on charging a full month's subscription fee up front, even if it does eventually drop off, I will be taking my copies back, unopened. I will restart WoW instead. At least I know when and how much I will get charged with Blizzard. I absolutely love this game and I have been faithful to it, even through the betas and the last few screwy days, but it's time to cut the ties. I will miss the game, as I really think it has a lot of potential, but the skewed financial and customer service practices are just too much.

It truly saddens me that things have worked out this way.

allexpro

I have try to buy 1 month sub. with my Credit card and PayPal and always getting this error.. The transaction was not authorized. Please check the provided
information again or contact support at http://help.eldersscrollsonline.com. I dont understand what is wrong, the information is right write like always when i buy something online. Terrible start, cant even play it because cant redeem that shi.tly code and even sub. method dont accept my CC and PayPal. This game become a pain in the ass, lost 1 day on nothing.

aegis156

ZOS_JessicaFolsom wrote: »

Upon setting up your subscription plan you may see an initial transaction against your account however this transaction is only temporary. The charge represents an authorization check against the account provided and will be removed once the authorization check is complete.

Exceptions to this general rule are Webmoney, ideal, PaySafeCard, and Giropay.


[Update]
We want everyone who purchased ESO to have immediate access to the included 30 days of ESO game time. In the event that you enter your payment information for authorization and the transaction cancels due to lack of funds in your account, please contact our Support Team. We’ll work with you to ensure you have access to your included 30 days of game time.

Please ensure that you have attempted to enter payment information and had the transaction fail due to lack of funds before submitting a help request. We will get you into the game and playing as soon as possible.

We require you to choose a subscription option and enter valid payment information. For credit cards, debit cards and PayPal there is no charge made until after your included 30 days of game time has expired. For these payment methods, there is an authorization check performed to ensure the payment method is valid. You may see a temporary account authorization hold put on funds in your account while the verification completes. Usually this authorization hold lasts a short period of time before being removed. It can vary from bank to bank.

If you prefer to use one of the following payment methods, payment is processed at the time of selecting your preferred subscription plan.

• Game Time Cards [via Retailer]
• GiroPay
• iDeal
• Paysafe Card
• WebMoney

I want to be sure that I am understanding the bold portion of the above quote properly.

You want to people with limited funds to put their accounts into overdraft status to prove to you that they don't have the money to validate their cards? Basically go into over draft to obtain what they have already paid ZoS for? I'm not entirely sure I see the logic in that decision.

Again I have more than enough to pay my sub and a couple hundred others. Its the principle of it that makes me refuse to give ZoS anymore of my money.

Good luck explaining the mentality behind that post

rdesja202b16_ESO

Allonsy wrote: »

Well, I have made up my mind. I bought two copies of the game - one for myself and one for my husband. However, because they insist on charging a full month's subscription fee up front, even if it does eventually drop off, I will be taking my copies back, unopened. I will restart WoW instead. At least I know when and how much I will get charged with Blizzard. I absolutely love this game and I have been faithful to it, even through the betas and the last few screwy days, but it's time to cut the ties. I will miss the game, as I really think it has a lot of potential, but the skewed financial and customer service practices are just too much.

It truly saddens me that things have worked out this way.

I admire your stand Allonsy>

I am willing to forgo my Fantasy/Skyrim/MMO addiction only because I find my Principles on this mater to be much higher than my addiction to gaming.

I have 2 unopened Imperial Edition boxes ($240.00 worth) sitting on the floor right next to me (one for me and one for my daughter), which will be returned shortly if they don't find a fix to help the countless players who have paid good money but are locked out due to Company Greed or Company not understanding their playerbase.

It is not my loss but theirs, will come back when it becomes free to play in a couple of seasons. I still hold hope but am flabbergasted at the stupidity of them not thinking this part out.

aegis156

rdesja202b16_ESO wrote: »

Allonsy wrote: »

Well, I have made up my mind. I bought two copies of the game - one for myself and one for my husband. However, because they insist on charging a full month's subscription fee up front, even if it does eventually drop off, I will be taking my copies back, unopened. I will restart WoW instead. At least I know when and how much I will get charged with Blizzard. I absolutely love this game and I have been faithful to it, even through the betas and the last few screwy days, but it's time to cut the ties. I will miss the game, as I really think it has a lot of potential, but the skewed financial and customer service practices are just too much.

It truly saddens me that things have worked out this way.

I admire your stand Allonsy>

I am willing to forgo my Fantasy/Skyrim/MMO addiction only because I find my Principles on this mater to be much higher than my addiction to gaming.

I have 2 unopened Imperial Edition boxes ($240.00 worth) sitting on the floor right next to me (one for me and one for my daughter), which will be returned shortly if they don't find a fix to help the countless players who have paid good money but are locked out due to Company Greed or Company not understanding their playerbase.

It is not my loss but theirs, will come back when it becomes free to play in a couple of seasons. I still hold hope but am flabbergasted at the stupidity of them not thinking this part out.

she isn't the only one I'm sure. Once I saw this thread my imperial retail edition went in the closet to collect dust. Since the explorer pack code was in use during beta I'm not even going to fight that battle with best buy. I'll eat the 100 bucks

otomodachi

It's possible some folks overdrafted on other charges while funds were on hold due to pre-auth, but my understanding of how pre-authorizations works means that it wouldn't in-and-of-itself cause a overdraft. It's possible I'm wrong; haven't subbed yet myself, just been following this topic with interest.

aegis156 wrote: »

ZOS_JessicaFolsom wrote: »

Upon setting up your subscription plan you may see an initial transaction against your account however this transaction is only temporary. The charge represents an authorization check against the account provided and will be removed once the authorization check is complete.

Exceptions to this general rule are Webmoney, ideal, PaySafeCard, and Giropay.


[Update]
We want everyone who purchased ESO to have immediate access to the included 30 days of ESO game time. In the event that you enter your payment information for authorization and the transaction cancels due to lack of funds in your account, please contact our Support Team. We’ll work with you to ensure you have access to your included 30 days of game time.

Please ensure that you have attempted to enter payment information and had the transaction fail due to lack of funds before submitting a help request. We will get you into the game and playing as soon as possible.

We require you to choose a subscription option and enter valid payment information. For credit cards, debit cards and PayPal there is no charge made until after your included 30 days of game time has expired. For these payment methods, there is an authorization check performed to ensure the payment method is valid. You may see a temporary account authorization hold put on funds in your account while the verification completes. Usually this authorization hold lasts a short period of time before being removed. It can vary from bank to bank.

If you prefer to use one of the following payment methods, payment is processed at the time of selecting your preferred subscription plan.

• Game Time Cards [via Retailer]
• GiroPay
• iDeal
• Paysafe Card
• WebMoney

I want to be sure that I am understanding the bold portion of the above quote properly.

You want to people with limited funds to put their accounts into overdraft status to prove to you that they don't have the money to validate their cards? Basically go into over draft to obtain what they have already paid ZoS for? I'm not entirely sure I see the logic in that decision.

Again I have more than enough to pay my sub and a couple hundred others. Its the principle of it that makes me refuse to give ZoS anymore of my money.

Good luck explaining the mentality behind that post

Tiitus

As a person who is in aww with ESO (having/had alot of fun).. reading this thread and ZOS's response to it and many of the other major issue that are going on with the game, is leaving a really bad feeling in the pit of my stomach, ive had no desire to play for the last 2 days. its hard to explain. i just feel uneasy with the company running the game.. idk somehin just feels wrong here...

makosdv

Hopefully, they'll resolve this by Sunday morning when early access runs out. And by "resolve", I mean that I'll be allowed to just enter my game code and play for 30 days, period.

I'm really enjoying the game, so kudos to the dev team, but the policies of Zenimax are really bugging me. In three years of playing WoW, Blizzard has pissed me off less times than Zenimax has in the last week. I really want to enjoy this game (hopefully, for many months), but Zenimax is really testing my patience.

aegis156

otomodachi wrote: »

It's possible some folks overdrafted on other charges while funds were on hold due to pre-auth, but my understanding of how pre-authorizations works means that it wouldn't in-and-of-itself cause a overdraft. It's possible I'm wrong; haven't subbed yet myself, just been following this topic with interest.

aegis156 wrote: »

ZOS_JessicaFolsom wrote: »

Upon setting up your subscription plan you may see an initial transaction against your account however this transaction is only temporary. The charge represents an authorization check against the account provided and will be removed once the authorization check is complete.

Exceptions to this general rule are Webmoney, ideal, PaySafeCard, and Giropay.


[Update]
We want everyone who purchased ESO to have immediate access to the included 30 days of ESO game time. In the event that you enter your payment information for authorization and the transaction cancels due to lack of funds in your account, please contact our Support Team. We’ll work with you to ensure you have access to your included 30 days of game time.

Please ensure that you have attempted to enter payment information and had the transaction fail due to lack of funds before submitting a help request. We will get you into the game and playing as soon as possible.

We require you to choose a subscription option and enter valid payment information. For credit cards, debit cards and PayPal there is no charge made until after your included 30 days of game time has expired. For these payment methods, there is an authorization check performed to ensure the payment method is valid. You may see a temporary account authorization hold put on funds in your account while the verification completes. Usually this authorization hold lasts a short period of time before being removed. It can vary from bank to bank.

If you prefer to use one of the following payment methods, payment is processed at the time of selecting your preferred subscription plan.

• Game Time Cards [via Retailer]
• GiroPay
• iDeal
• Paysafe Card
• WebMoney

I want to be sure that I am understanding the bold portion of the above quote properly.

You want to people with limited funds to put their accounts into overdraft status to prove to you that they don't have the money to validate their cards? Basically go into over draft to obtain what they have already paid ZoS for? I'm not entirely sure I see the logic in that decision.

Again I have more than enough to pay my sub and a couple hundred others. Its the principle of it that makes me refuse to give ZoS anymore of my money.

Good luck explaining the mentality behind that post

I have had it happen to me. I had a gas station pre auth for 100 taking the funds for my spotify fee which hit and caused an over draft. I hated those days of counting pennies.

It ties up funds that for some may be needed else where.

otomodachi

Is it possible that gas station pre-authed the same amount as the actual charge, resulting in a temporary double-charge that way? That's why pre-auths aren't always a good call, as a deposit or validation, if the actual charge will come hot on it's heels.

aegis156 wrote: »

otomodachi wrote: »

It's possible some folks overdrafted on other charges while funds were on hold due to pre-auth, but my understanding of how pre-authorizations works means that it wouldn't in-and-of-itself cause a overdraft. It's possible I'm wrong; haven't subbed yet myself, just been following this topic with interest.

aegis156 wrote: »

ZOS_JessicaFolsom wrote: »

Upon setting up your subscription plan you may see an initial transaction against your account however this transaction is only temporary. The charge represents an authorization check against the account provided and will be removed once the authorization check is complete.

Exceptions to this general rule are Webmoney, ideal, PaySafeCard, and Giropay.


[Update]
We want everyone who purchased ESO to have immediate access to the included 30 days of ESO game time. In the event that you enter your payment information for authorization and the transaction cancels due to lack of funds in your account, please contact our Support Team. We’ll work with you to ensure you have access to your included 30 days of game time.

Please ensure that you have attempted to enter payment information and had the transaction fail due to lack of funds before submitting a help request. We will get you into the game and playing as soon as possible.

We require you to choose a subscription option and enter valid payment information. For credit cards, debit cards and PayPal there is no charge made until after your included 30 days of game time has expired. For these payment methods, there is an authorization check performed to ensure the payment method is valid. You may see a temporary account authorization hold put on funds in your account while the verification completes. Usually this authorization hold lasts a short period of time before being removed. It can vary from bank to bank.

If you prefer to use one of the following payment methods, payment is processed at the time of selecting your preferred subscription plan.

• Game Time Cards [via Retailer]
• GiroPay
• iDeal
• Paysafe Card
• WebMoney

I want to be sure that I am understanding the bold portion of the above quote properly.

You want to people with limited funds to put their accounts into overdraft status to prove to you that they don't have the money to validate their cards? Basically go into over draft to obtain what they have already paid ZoS for? I'm not entirely sure I see the logic in that decision.

Again I have more than enough to pay my sub and a couple hundred others. Its the principle of it that makes me refuse to give ZoS anymore of my money.

Good luck explaining the mentality behind that post

I have had it happen to me. I had a gas station pre auth for 100 taking the funds for my spotify fee which hit and caused an over draft. I hate those days of counting pennies.

aegis156

nope was 65 for the fuel. Different companies hold different amounts. Like I said I was counting pennies in those days.

CaptainFantastic

Seriously sketchy. This kind of practice should NEVER have been ok'd. Going to drive people to just refuse to play, demand refunds, and possibly even filing legal suits to counter what amounts to fraudulent charges.

ikaze

aegis156 wrote: »

ZOS_JessicaFolsom wrote: »

Upon setting up your subscription plan you may see an initial transaction against your account however this transaction is only temporary. The charge represents an authorization check against the account provided and will be removed once the authorization check is complete.

Exceptions to this general rule are Webmoney, ideal, PaySafeCard, and Giropay.


[Update]
We want everyone who purchased ESO to have immediate access to the included 30 days of ESO game time. In the event that you enter your payment information for authorization and the transaction cancels due to lack of funds in your account, please contact our Support Team. We’ll work with you to ensure you have access to your included 30 days of game time.

Please ensure that you have attempted to enter payment information and had the transaction fail due to lack of funds before submitting a help request. We will get you into the game and playing as soon as possible.

We require you to choose a subscription option and enter valid payment information. For credit cards, debit cards and PayPal there is no charge made until after your included 30 days of game time has expired. For these payment methods, there is an authorization check performed to ensure the payment method is valid. You may see a temporary account authorization hold put on funds in your account while the verification completes. Usually this authorization hold lasts a short period of time before being removed. It can vary from bank to bank.

If you prefer to use one of the following payment methods, payment is processed at the time of selecting your preferred subscription plan.

• Game Time Cards [via Retailer]
• GiroPay
• iDeal
• Paysafe Card
• WebMoney

I want to be sure that I am understanding the bold portion of the above quote properly.

You want to people with limited funds to put their accounts into overdraft status to prove to you that they don't have the money to validate their cards? Basically go into over draft to obtain what they have already paid ZoS for? I'm not entirely sure I see the logic in that decision.

Again I have more than enough to pay my sub and a couple hundred others. Its the principle of it that makes me refuse to give ZoS anymore of my money.

Good luck explaining the mentality behind that post

Futon

"Game Time Remaining
You have 29 days of game time remaining"
I only entered the game code and set up subscription plan. I haven't even installed the game yet and you took one day off of game time? WTF !?

ikaze

Rhoric wrote: »

cazlonb16_ESO wrote: »

Rhoric wrote: »

All sub based games require you to enter a subscription plan prior to receiving your free 30 days.

No, most MMOs do not actually, or did not when they still were subscription based games anyway.

Actually yes they did. I have been playing MMOs since 2000

ikaze

Disaggree absolutely false.

Midiclorian

Christophetes wrote: »

zbcole wrote: »

I haven't seen anything indicating that they are reserving the full subscription fee. Only that you may see an initial transaction. Most processes that operate in this way do reserve .01 or 1.00 for the reservation.

What would be helpful is if Zenimax would indicate the actual amount of the reservation to take the guess work out on players. 99% of you having problems with this go away if the amount is .01 or 1.00.

They ARE reserving the full amount, because if it were only $1.00, my card would authorize just fine.

They are charging the full amount, not just $1.00, i immediately got charged $15 usd from paypal and my bank account.

Goibot

Who said they didn't launch with the thieves guild in place? The thieves guild is in full swing. They just didn't tell us they were the thieves.

Is this legal? maybe
Is it ethical? No
Is their decision going to cost them players? Yes

It does show how greedy they are, I knew after the Imperial edition debacle that there are some very greedy people calling the shots on this game. They would have a much better community player relation if they would let people play what they have paid for then decide if they want to subscribe to it (like all the other mmo's).

ikaze

zbcole wrote: »

Acceptable or unacceptable. I am still waiting for a game announcement for any game in any genre where the community as a whole doesn't bring out their pitch forks and head out to stomp a troll in the ground.

Guys, this is not Zenimax Online doing it, it is their merchant who is doing it.

And first and foremost, this game is of the international sort. There are a number of banks that will deny transactions as potential fraud if the destination purchase is in another country. So some merchants require this. Some gas stations will do this and you never know it.

I haven't seen anything indicating that they are reserving the full subscription fee. Only that you may see an initial transaction. Most processes that operate in this way do reserve .01 or 1.00 for the reservation.

What would be helpful is if Zenimax would indicate the actual amount of the reservation to take the guess work out on players. 99% of you having problems with this go away if the amount is .01 or 1.00.

ikaze

are you serious? The fee is 14.99 I just got off the phone with my bank. I have never had any other mmo period do this not even a dollar fee. I play Age of Conan which is developed in norway and is international as well. Never had this issue with them.

Goibot

It is not their merchant that requires a subscription to play what we have already paid for and their merchant works for them.

Users should be able to play through their 30 days without a subscription.

DanteYoda

psylent wrote: »

Thank you for choosing the 30-Day subscription for The Elder Scrolls® Online
When your current Game Time expires, you will be billed $15.00AUD + applicable taxes for another 30 days of Game Time.


Was NOT charged at all, no transaction was made to my bank, no money was taken from my account...

I thought it sounded a bit off, it seems like if that's happening to some people it must be from game codes / ?

If I want to cancel the payment I can do so before the 30 day free play is up, but if I'm playing the game it stands to reason I would want a sub. Starting to look like a mountain out of a mole hill.

Which is bloody awesome if you have a credit card handy, i do not...

BlessedBySanguine

I'm more upset with the "You have to give me your credit card!" attitude. I went to four stores today and none of them will have time cards for one to two weeks. The best buy manager was like "But you get thirty days free" and I had to inform him that you had to either enter a credit card or game card to get those thirty days. Now he's preparing for the preorders to call him complaining tonight. Then he said he might get away with no complaints until tomorrow if patching is like it was in Beta. One of the other employees said he couldn't find me one at the other store and maybe they weren't releasing the prepaid cards to make people sign up with credit cards. I hope that isn't true and it was just an over sight... (Trying to be flexible and optimistic until I hear from ZOS).

But either way I can't find the time cards anywhere. Even on Amazon it went from ships in one to two weeks to ships in two to five weeks. I prefer being more in control than auto payments allows. But looks like if I want to play within the next couple weeks I'll have to enter my info and cancel it ASAP.

(Edited because I didn't think it was clear I talked to two different people. Not that it matters over all, just felt I should fix it.)

Cave_Canem

ZOS_JessicaFolsom wrote: »

You may see a temporary account authorization hold put on funds in your account while the verification completes.

This needs to be rewritten:

ZOS_JessicaFolsom wrote: »

You may see a temporary account authorization hold put on funds in your account (amounting to your chosen subscription) while the verification completes.

djabelek

ZOS_JessicaFolsom wrote: »

Upon setting up your subscription plan you may see an initial transaction against your account however this transaction is only temporary. The charge represents an authorization check against the account provided and will be removed once the authorization check is complete.

Exceptions to this general rule are Webmoney, ideal, PaySafeCard, and Giropay.


[Update]
We want everyone who purchased ESO to have immediate access to the included 30 days of ESO game time. In the event that you enter your payment information for authorization and the transaction cancels due to lack of funds in your account, please contact our Support Team. We’ll work with you to ensure you have access to your included 30 days of game time.

Please ensure that you have attempted to enter payment information and had the transaction fail due to lack of funds before submitting a help request. We will get you into the game and playing as soon as possible.

We require you to choose a subscription option and enter valid payment information. For credit cards, debit cards and PayPal there is no charge made until after your included 30 days of game time has expired. For these payment methods, there is an authorization check performed to ensure the payment method is valid. You may see a temporary account authorization hold put on funds in your account while the verification completes. Usually this authorization hold lasts a short period of time before being removed. It can vary from bank to bank.

If you prefer to use one of the following payment methods, payment is processed at the time of selecting your preferred subscription plan.

• Game Time Cards [via Retailer]
• GiroPay
• iDeal
• Paysafe Card
• WebMoney

I will say this I have played a lot of MMO's and most of them if they wanted a
Payment method put up they would send out a 1 dollar charge and return it to you in about 3 days. I am insulted that I paid for early access and did not get it due to the download being so large, servers being extremely slow and I am still downloading game at this time.
I have seen this done several time's by several companies that I do business with what I do for a living now. But they never charge the full amount if they are verifying a payment method. its usually a 1 dollar charge sometime 50 cents.
I can give a list of companies that give 7, 15 and 30 day trials and verify your card by a minimal charge of 1 dollar and put it back on your card very quickly
this charging full amount for subscription on card is horse hockey.
I have the money for the sub but don't know if I am actually going to use account now because in my military back round and my current business
something tells me it may just be worth while for me to let you have my 60
bucks I paid on pre order and just not sign up at all.
With that being said if I get a forum ban for this post so be it really don't care
Just pointing out a few facts that can be verified by anyone.

djabelek

Thralgaf wrote: »

Guys, I work as a store manager for a big box retailer. They have to do this to protect you and them from fraud.

Protection is not charging full amount and besides that my credit card company takes care of fraudulent charges very well along with my bank.

DanteYoda

ZOS_JessicaFolsom wrote: »

We want everyone who purchased ESO to have immediate access to the included 30 days of ESO game time. In the event that you enter your payment information for authorization and the transaction cancels due to lack of funds in your account, please contact our Support Team. We’ll work with you to ensure you have access to your included 30 days of game time.

Please ensure that you have attempted to enter payment information and had the transaction fail due to lack of funds before submitting a help request. We will get you into the game and playing as soon as possible.

We require you to choose a subscription option and enter valid payment information. For credit cards, debit cards and PayPal there is no charge made until after your included 30 days of game time has expired. For these payment methods, there is an authorization check performed to ensure the payment method is valid. You may see a temporary account authorization hold put on funds in your account while the verification completes. Usually this authorization hold lasts a short period of time before being removed. It can vary from bank to bank.

If you prefer to use one of the following payment methods, payment is processed at the time of selecting your preferred subscription plan.

• Game Time Cards [via Retailer]
• GiroPay
• iDeal
• Paysafe Card
• WebMoney

And what if we have no access to those features at this time? how do i get to use my 30 days free?