Maintenance for the week of November 18:
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https://forums.elderscrollsonline.com/en/discussion/668861
• PC/Mac: No maintenance – November 18
• ESO Store and Account System for maintenance – November 19, 9:00AM EST (14:00 UTC) - 6:00PM EST (23:00 UTC)
• PlayStation®: EU megaserver for maintenance – November 19, 23:00 UTC (6:00PM EST) - November 20, 17:00 UTC (12:00PM EST)
https://forums.elderscrollsonline.com/en/discussion/668861
Bank Account Being Charged?
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bjeardoeb14_ESO wrote: »Sorcerious wrote: »
If its a preauthorize, they won't get your money. The money is still in your account until such time as your bank receives the actual 'bill.' Again, if its a preauthorize (validation of current active account), you are not loaning anyone money. You just don't have access to that money.
Well, the money disappearing from your account or not having access to the money is for many people the same. I'm in a financial position where this kind of thing is not a problem for me, but I can imagine it is a problem for some people.
However, since it might actually only truly impact a very minor, very vocal, portion of the playerbase (let's say maybe 2% of the total playerbase) I'm quite sure they are willing to accept those losses, since I'm pretty sure a lot of people are just ranting and venting but will go through with their sub regardless.
And any MMO can run fine with maybe 150 000 subscribers, seeing as how many F2P MMO's out there survive, I don't see the point of ranting and raging and screaming at the top of your lungs.
They won't change anything since they'll get enough money, trust me.
Yeah, I'm willing to bet this is truly a very small minority of the player base having this issue, which would support the issue being a glitch/oversight. Not that it makes it OK. But, for those screaming about not supporting the game or developer anymore because of this issue maybe wait a couple days and take the right steps to protect your accounts (like calling them right now while they are still open and getting your complaint on file with them) and keep in mid the hassle for the next time a purchase is made... read the fine print and be prepared for an emergency before you invest all your eggs or give someone your information over the internet.
The problem I'm seeing with this is that from every complaint I've seen, their phone support is just as bad as their email support. CSR's making terrible mistakes, or completely not understanding what you're trying to talk to them about, though I'll be calling in today anyway for another issue, so I'll be sure to leave an honest review.
By the looks of some of these rants I would assess the CSR are having a hard time deciphering the babel coming from some of the callers.
A suggestion to all having issues and are calling in loud mouthed and bitchy; be nice, calm, and respectful. Speak clearly and professionally. CSRs are more willing to step the extra mile to figure out a solution if they can figure out what you're saying.
2 -
Anyways. Good luck folks. I'm almost done installing so my time to play is coming. I hope everyone having payment issues gets some clarification on the matter soon and this messup doesn't cause to many problems for you. Remember, it's launch. Think Diablo3 and SimCity!!!2
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Hatson✭
That's what happens when you cancel your account, account status: cancelled.
Real question is, can you still login to play and does your account details show you how much time you have left? Mine shows it: You have 29 days of game time remaining.
Yes, I can. Because I have Early Access. But I'm not sure, that I can do it after 6th April.
And yes, I see 29 days left too.0 -
Felarrond✭✭✭Anyways. Good luck folks. I'm almost done installing so my time to play is coming. I hope everyone having payment issues gets some clarification on the matter soon and this messup doesn't cause to many problems for you. Remember, it's launch. Think Diablo3 and SimCity!!!
Not a very good analogy my friend. Those you paid a set fee for, lol.3 -
Kova✭✭✭✭✭$1.00 "test" authorization is still $1.00 from hundreds of thousands of users. Not a bad pay day for doing absolutely nothing.EP Sorc: Aydinn
AD Stamplar: Verdant`Knight
DC Stamblade: Apple`Punch
EP Stam Sorc: Kós
AD DragonKnight: Transmigrant
EP NIghtblade: Aydinn1 -
zailynn438Soul Shrivenforgot2shave wrote: »For starters, the biggest MMO out there does not do this. You can go buy a starter pack for WoW and play without a card. Not only that, but you shouldn't really try to justify a charge for a full price of a month when a 1 dollar charge can validate a payment method.
Secondly, I just redeemed my game key and I am already down to 29 days. What the hell happened to the extended early access? Was that not going to count towards my game time? I could've just waited to redeem my damn code and I would've gained a few days. That's shady as hell.
Lastly, nowhere does it even say in my account that my free game time is being used. What I see on my end is a charge for 14.99 go through and 29 days left of game time. What exactly do you expect people are going to think when they see that?
I am a bit upset as well i called to find out why my time was counting down and where my extended time was the lady told me that its supposedly only for people who had issues playing after preordering and that even after there extra 2 days they would still be charged on the 4th of MAY for there subscription. WTF 1 then its not a extra 2 days then is it? and 2 wtf where does it say anything about it only being for people who had issues with there preorder. Horrible customer service response, then she told me she would transfer me to someone higher and just hung up on me. Is this the kind of service we are to expect from ESO? lame exscuses instead of honest fixes?
3 -
Daviiid_ESO✭✭✭bjeardoeb14_ESO wrote: »Forss_Davidb16_ESO wrote: »s2firestar wrote: »Agreed. If they don't do sometForss_Davidb16_ESO wrote: »Bethesda’s Global VP of Marketing and PR, , Pete Hines
“If you don’t like the game, of course you’re not subscribing to it,” says Hines. “You get the game, you get your first month without having to pay for a subscription to see ‘is this thing a thing I like’? If your approach that you want to take is that, for example, you love Skyrim, you played it for 125 hours, but after three or four weeks you were done, then you can do the exact same thing in Elder Scrolls Online.”
http://games.on.net/2014/04/elder-scrolls-online-pete-hines-says-sub-model-only-fails-if-youre-not-getting-your-moneys-worth/
just as information.
Just to quote the next paragraph from what Peter Hines said“You can buy it, play the hell out of it for four weeks and go ‘Eh! I’m done. I did everything I wanted to do, I did a bunch of single-player stuff, I did a bunch of PVP, and now I’m out.’ Then you’re out. The subscription is irrelevant. The initial purchase is exactly the same as any other PC game because you don’t have to pay for the subscription until your 30 days is up.”
You dont have to pay for a subscription to use your 30 days, you simply have to authorize your card. In the end won't actually charge you anything, but show up as pending. WoW did this as well, at least back when I played.
People make a big deal about nothing. It's standard practice to authorize. If you buy a pair of jeans, the card gets authorized as well.
Except when your bank (and your government) takes +5% off ANY kind of charge. Even if it is refunded later (and there goes the other 5%).
Except when you weren't informed about this, and now you only see that you don't have your 30 day of playtime what you have payed for, BECAUSE IT'S THE FRIGGIN END OF THE MONTH AND MANY OF US DON'T HAVE MONEY ON THEIR CC-s.
I payed for the *** thing, and now I want to use it!
Except they never charge you, it's just pending, then gets removed. It shouldn't affect your balance at all.
A pre-auth DOES affect your balance while it's still on ledger. It can make other charges be declined, or accepted and cause Insufficient Funds. Yes, you'll get the money returned, but if you don't have it in your account you either can't play after today or the 6th, or can cause a temporary overdraft and be unable to pay more important bills. And you were NEVER told you were being charged.
Authorization is common, people seem to think that it's a new thing. Even when you're buying a pair of pants or whatever there's an authorization and for a while (often very short when it comes to retailers) you're actually down to double. In RARE cases the hold can be longer, but it's very rare. Happened to me once, got charged the initial cost and the same amount got put on hold as well for 2-3 days (which is how I learned about it and read up on it.)
However, as I said, authorization is COMMON, standard. What annoys me the most is people are thinking that they're actually giving the money away, or that Zeni is stealing from them, which I'm trying to clarify that they're NOT. The money will be ceased from hold, and your actual balance shouldn't be affected.
If there are additional costs to that (the 5% you mentioned earlier), it's because you have a *** bank probably.
I don't disagree that they should keep the authorization to a minimum ($1), but as mentioned, people have to stop raging about "zeny steling my mone omg omg". They will probably fix a more convenient authorization method shortly.
And yes, for the last time, WoW also had an authorization where you had to fill out your CC info before getting your 30 days. Google it. They have probably changed it by now, but they at least had it up to WotLK (made around 10-15 accounts between vanilla and cata.) Might've been when they switched over to B.net they changed it in that case. I'm 100% sure they had it before anyway, can't speak for it now.0 -
Felarrond✭✭✭Forss_Davidb16_ESO wrote: »bjeardoeb14_ESO wrote: »Forss_Davidb16_ESO wrote: »s2firestar wrote: »Agreed. If they don't do sometForss_Davidb16_ESO wrote: »Bethesda’s Global VP of Marketing and PR, , Pete Hines
“If you don’t like the game, of course you’re not subscribing to it,” says Hines. “You get the game, you get your first month without having to pay for a subscription to see ‘is this thing a thing I like’? If your approach that you want to take is that, for example, you love Skyrim, you played it for 125 hours, but after three or four weeks you were done, then you can do the exact same thing in Elder Scrolls Online.”
http://games.on.net/2014/04/elder-scrolls-online-pete-hines-says-sub-model-only-fails-if-youre-not-getting-your-moneys-worth/
just as information.
Just to quote the next paragraph from what Peter Hines said“You can buy it, play the hell out of it for four weeks and go ‘Eh! I’m done. I did everything I wanted to do, I did a bunch of single-player stuff, I did a bunch of PVP, and now I’m out.’ Then you’re out. The subscription is irrelevant. The initial purchase is exactly the same as any other PC game because you don’t have to pay for the subscription until your 30 days is up.”
You dont have to pay for a subscription to use your 30 days, you simply have to authorize your card. In the end won't actually charge you anything, but show up as pending. WoW did this as well, at least back when I played.
People make a big deal about nothing. It's standard practice to authorize. If you buy a pair of jeans, the card gets authorized as well.
Except when your bank (and your government) takes +5% off ANY kind of charge. Even if it is refunded later (and there goes the other 5%).
Except when you weren't informed about this, and now you only see that you don't have your 30 day of playtime what you have payed for, BECAUSE IT'S THE FRIGGIN END OF THE MONTH AND MANY OF US DON'T HAVE MONEY ON THEIR CC-s.
I payed for the *** thing, and now I want to use it!
Except they never charge you, it's just pending, then gets removed. It shouldn't affect your balance at all.
A pre-auth DOES affect your balance while it's still on ledger. It can make other charges be declined, or accepted and cause Insufficient Funds. Yes, you'll get the money returned, but if you don't have it in your account you either can't play after today or the 6th, or can cause a temporary overdraft and be unable to pay more important bills. And you were NEVER told you were being charged.
Authorization is common, people seem to think that it's a new thing. Even when you're buying a pair of pants or whatever there's an authorization and for a while (often very short when it comes to retailers) you're actually down to double. In RARE cases the hold can be longer, but it's very rare. Happened to me once, got charged the initial cost and the same amount got put on hold as well for 2-3 days (which is how I learned about it and read up on it.)
However, as I said, authorization is COMMON, standard. What annoys me the most is people are thinking that they're actually giving the money away, or that Zeni is stealing from them, which I'm trying to clarify that they're NOT. The money will be ceased from hold, and your actual balance shouldn't be affected.
If there are additional costs to that (the 5% you mentioned earlier), it's because you have a *** bank probably.
I don't disagree that they should keep the authorization to a minimum ($1), but as mentioned, people have to stop raging about "zeny steling my mone omg omg". They will probably fix a more convenient authorization method shortly.
And yes, for the last time, WoW also had an authorization where you had to fill out your CC info before getting your 30 days. Google it. They have probably changed it by now, but they at least had it up to WotLK (made around 10-15 accounts between vanilla and cata.) Might've been when they switched over to B.net they changed it in that case. I'm 100% sure they had it before anyway, can't speak for it now.
I'm a member of a mega bank man, one of the most commonly used in the states, and this charge will remain on my account likely until Monday or Tuesday, so it's a lot more common than you think.
What gets me up in arms is that they implicitly state that no charges will appear on your account until AFTER your game time expires, and that's no the case. Pre-Auth or not, it's still a charge appearing on my account tying up my money.3 -
Ojustaboo✭✭✭✭✭
✭Some of y'all are spoiled entitled brats. If you were able to muster up anywhere in the range of 60-100 bucks to buy the damn game, you should be able to afford 15 bucks that get held for all of maybe 3 days. If you don't... well, that's your lack of priorities on money spending, not Zenimax's.
Have the award for the most offensive and arrogant post so far.
Do you not realise how many people around this planet have to budget tightly for their pleasures, save for things etc.
That doesn't mean they cant save for a game, or have one game subbed. Many many people budget their money on what they have, with none left over to save, according to you ,those hard working people shouldn't be able to spend what little spare money they have on a game?????
2 -
Felarrond✭✭✭Forss_Davidb16_ESO wrote: »
Some companies in the past have actually stated "you will be charged $1.00 card verification fee" and never legally have to return the dollar, it's rare, but that does happen. Think about it, 6 million people giving you a dollar just to prove they have a credit card? Not a bad payday, haha.1 -
Daviiid_ESO✭✭✭bjeardoeb14_ESO wrote: »Forss_Davidb16_ESO wrote: »bjeardoeb14_ESO wrote: »Forss_Davidb16_ESO wrote: »s2firestar wrote: »Agreed. If they don't do sometForss_Davidb16_ESO wrote: »Bethesda’s Global VP of Marketing and PR, , Pete Hines
“If you don’t like the game, of course you’re not subscribing to it,” says Hines. “You get the game, you get your first month without having to pay for a subscription to see ‘is this thing a thing I like’? If your approach that you want to take is that, for example, you love Skyrim, you played it for 125 hours, but after three or four weeks you were done, then you can do the exact same thing in Elder Scrolls Online.”
http://games.on.net/2014/04/elder-scrolls-online-pete-hines-says-sub-model-only-fails-if-youre-not-getting-your-moneys-worth/
just as information.
Just to quote the next paragraph from what Peter Hines said“You can buy it, play the hell out of it for four weeks and go ‘Eh! I’m done. I did everything I wanted to do, I did a bunch of single-player stuff, I did a bunch of PVP, and now I’m out.’ Then you’re out. The subscription is irrelevant. The initial purchase is exactly the same as any other PC game because you don’t have to pay for the subscription until your 30 days is up.”
You dont have to pay for a subscription to use your 30 days, you simply have to authorize your card. In the end won't actually charge you anything, but show up as pending. WoW did this as well, at least back when I played.
People make a big deal about nothing. It's standard practice to authorize. If you buy a pair of jeans, the card gets authorized as well.
Except when your bank (and your government) takes +5% off ANY kind of charge. Even if it is refunded later (and there goes the other 5%).
Except when you weren't informed about this, and now you only see that you don't have your 30 day of playtime what you have payed for, BECAUSE IT'S THE FRIGGIN END OF THE MONTH AND MANY OF US DON'T HAVE MONEY ON THEIR CC-s.
I payed for the *** thing, and now I want to use it!
Except they never charge you, it's just pending, then gets removed. It shouldn't affect your balance at all.
A pre-auth DOES affect your balance while it's still on ledger. It can make other charges be declined, or accepted and cause Insufficient Funds. Yes, you'll get the money returned, but if you don't have it in your account you either can't play after today or the 6th, or can cause a temporary overdraft and be unable to pay more important bills. And you were NEVER told you were being charged.
Authorization is common, people seem to think that it's a new thing. Even when you're buying a pair of pants or whatever there's an authorization and for a while (often very short when it comes to retailers) you're actually down to double. In RARE cases the hold can be longer, but it's very rare. Happened to me once, got charged the initial cost and the same amount got put on hold as well for 2-3 days (which is how I learned about it and read up on it.)
However, as I said, authorization is COMMON, standard. What annoys me the most is people are thinking that they're actually giving the money away, or that Zeni is stealing from them, which I'm trying to clarify that they're NOT. The money will be ceased from hold, and your actual balance shouldn't be affected.
If there are additional costs to that (the 5% you mentioned earlier), it's because you have a *** bank probably.
I don't disagree that they should keep the authorization to a minimum ($1), but as mentioned, people have to stop raging about "zeny steling my mone omg omg". They will probably fix a more convenient authorization method shortly.
And yes, for the last time, WoW also had an authorization where you had to fill out your CC info before getting your 30 days. Google it. They have probably changed it by now, but they at least had it up to WotLK (made around 10-15 accounts between vanilla and cata.) Might've been when they switched over to B.net they changed it in that case. I'm 100% sure they had it before anyway, can't speak for it now.
I'm a member of a mega bank man, one of the most commonly used in the states, and this charge will remain on my account likely until Monday or Tuesday, so it's a lot more common than you think.
What gets me up in arms is that they implicitly state that no charges will appear on your account until AFTER your game time expires, and that's no the case. Pre-Auth or not, it's still a charge appearing on my account tying up my money.
If that's the case I understand your concern, and I can't speak for the US banks since I'm not from there.
But the point I'm trying to get through in this thread is that Zenimax is not stealing your money, or getting the money from the transactions. The auth process is common, but in this case needs to be refined. People need to calm down.bjeardoeb14_ESO wrote: »Forss_Davidb16_ESO wrote: »
Some companies in the past have actually stated "you will be charged $1.00 card verification fee" and never legally have to return the dollar, it's rare, but that does happen. Think about it, 6 million people giving you a dollar just to prove they have a credit card? Not a bad payday, haha.
Yes, I'm sure some companies have, but usually those fees goes to the banks (I've seen paypal do it for example.) Does Zenimax?Edited by Daviiid_ESO on April 4, 2014 3:29PM1 -
Felarrond✭✭✭Some of y'all are spoiled entitled brats. If you were able to muster up anywhere in the range of 60-100 bucks to buy the damn game, you should be able to afford 15 bucks that get held for all of maybe 3 days. If you don't... well, that's your lack of priorities on money spending, not Zenimax's.
You sire should also surrender your right to free speech on the internet. A lot of people in this world budget and live paycheck to paycheck, if you're so well off why don't you start spotting some of those people the money to setup their subscriptions? Hmm?3 -
Stanley✭✭Some of y'all are spoiled entitled brats. If you were able to muster up anywhere in the range of 60-100 bucks to buy the damn game, you should be able to afford 15 bucks that get held for all of maybe 3 days. If you don't... well, that's your lack of priorities on money spending, not Zenimax's.
Have the award for the most offensive and arrogant post so far.
Do you not realise how many people around this planet have to budget tightly for their pleasures, save for things etc.
That doesn't mean they cant save for a game, or have one game subbed. Many many people budget their money on what they have, with none left over to save, according to you ,those hard working people shouldn't be able to spend what little spare money they have on a game?????
Indeed
check this out
http://www.dailymail.co.uk/news/article-2595808/Sleeping-rubbish-surrounded-guns-poster-Chairman-Mao-Photographs-world-children-slumber.html
"Prena, aged 14, Kathmandu, Nepal: Prena is a domestic worker and lived in a small cell-like space at the top of the house of the family she works for. Prena carries out
household chores such as sweeping, cleaning, cooking and washing. She starts work at five in the morning and finishes at six in the evening. For this, she earns five
hundred Nepali rupees per month (about £3.13). She sends the money back to her parents, who have eight other children, and visits her family twice a year. The light in her life is school, which she attends three times a week - and she hopes to be a doctor when she grows up
Read more: http://www.dailymail.co.uk/news/article-2595808/Sleeping-rubbish-surrounded-guns-poster-Chairman-Mao-Photographs-world-children-slumber.html#ixzz2xvqZoUPi
Follow us: @MailOnline on Twitter | DailyMail on Facebook"Edited by Stanley on April 4, 2014 3:31PM2 -
Felarrond✭✭✭Forss_Davidb16_ESO wrote: »bjeardoeb14_ESO wrote: »Forss_Davidb16_ESO wrote: »bjeardoeb14_ESO wrote: »Forss_Davidb16_ESO wrote: »s2firestar wrote: »Agreed. If they don't do sometForss_Davidb16_ESO wrote: »Bethesda’s Global VP of Marketing and PR, , Pete Hines
“If you don’t like the game, of course you’re not subscribing to it,” says Hines. “You get the game, you get your first month without having to pay for a subscription to see ‘is this thing a thing I like’? If your approach that you want to take is that, for example, you love Skyrim, you played it for 125 hours, but after three or four weeks you were done, then you can do the exact same thing in Elder Scrolls Online.”
http://games.on.net/2014/04/elder-scrolls-online-pete-hines-says-sub-model-only-fails-if-youre-not-getting-your-moneys-worth/
just as information.
Just to quote the next paragraph from what Peter Hines said“You can buy it, play the hell out of it for four weeks and go ‘Eh! I’m done. I did everything I wanted to do, I did a bunch of single-player stuff, I did a bunch of PVP, and now I’m out.’ Then you’re out. The subscription is irrelevant. The initial purchase is exactly the same as any other PC game because you don’t have to pay for the subscription until your 30 days is up.”
You dont have to pay for a subscription to use your 30 days, you simply have to authorize your card. In the end won't actually charge you anything, but show up as pending. WoW did this as well, at least back when I played.
People make a big deal about nothing. It's standard practice to authorize. If you buy a pair of jeans, the card gets authorized as well.
Except when your bank (and your government) takes +5% off ANY kind of charge. Even if it is refunded later (and there goes the other 5%).
Except when you weren't informed about this, and now you only see that you don't have your 30 day of playtime what you have payed for, BECAUSE IT'S THE FRIGGIN END OF THE MONTH AND MANY OF US DON'T HAVE MONEY ON THEIR CC-s.
I payed for the *** thing, and now I want to use it!
Except they never charge you, it's just pending, then gets removed. It shouldn't affect your balance at all.
A pre-auth DOES affect your balance while it's still on ledger. It can make other charges be declined, or accepted and cause Insufficient Funds. Yes, you'll get the money returned, but if you don't have it in your account you either can't play after today or the 6th, or can cause a temporary overdraft and be unable to pay more important bills. And you were NEVER told you were being charged.
Authorization is common, people seem to think that it's a new thing. Even when you're buying a pair of pants or whatever there's an authorization and for a while (often very short when it comes to retailers) you're actually down to double. In RARE cases the hold can be longer, but it's very rare. Happened to me once, got charged the initial cost and the same amount got put on hold as well for 2-3 days (which is how I learned about it and read up on it.)
However, as I said, authorization is COMMON, standard. What annoys me the most is people are thinking that they're actually giving the money away, or that Zeni is stealing from them, which I'm trying to clarify that they're NOT. The money will be ceased from hold, and your actual balance shouldn't be affected.
If there are additional costs to that (the 5% you mentioned earlier), it's because you have a *** bank probably.
I don't disagree that they should keep the authorization to a minimum ($1), but as mentioned, people have to stop raging about "zeny steling my mone omg omg". They will probably fix a more convenient authorization method shortly.
And yes, for the last time, WoW also had an authorization where you had to fill out your CC info before getting your 30 days. Google it. They have probably changed it by now, but they at least had it up to WotLK (made around 10-15 accounts between vanilla and cata.) Might've been when they switched over to B.net they changed it in that case. I'm 100% sure they had it before anyway, can't speak for it now.
I'm a member of a mega bank man, one of the most commonly used in the states, and this charge will remain on my account likely until Monday or Tuesday, so it's a lot more common than you think.
What gets me up in arms is that they implicitly state that no charges will appear on your account until AFTER your game time expires, and that's no the case. Pre-Auth or not, it's still a charge appearing on my account tying up my money.
If that's the case I understand your concern, and I can't speak for the US banks since I'm not from there.
But the point I'm trying to get through in this thread is that Zenimax is not stealing your money, or getting the money from the transactions. The auth process is common, but in this case needs to be refined. People need to calm down.bjeardoeb14_ESO wrote: »Forss_Davidb16_ESO wrote: »
Some companies in the past have actually stated "you will be charged $1.00 card verification fee" and never legally have to return the dollar, it's rare, but that does happen. Think about it, 6 million people giving you a dollar just to prove they have a credit card? Not a bad payday, haha.
Yes, I'm sure some companies have, but usually those fees goes to the banks (I've seen paypal do it for example.) Does Zenimax?
I agree with this statement completely and have no problems with it, I've never stated that ZoS was stealing anyones money, I'm only saying they're potentially screwing a lot of people's bank accounts up for people that budget very carefully, and they've gone against industry standard with their pre-auth. They should also clearly state on their billing page, and in the e-mail you receive, that a hold was placed on your account and for what amount, because they plainly state that nothing should appear as a charge on your bank account until after your gametime expires, and that is not the case here.2 -
Felarrond✭✭✭Forss_Davidb16_ESO wrote: »bjeardoeb14_ESO wrote: »Forss_Davidb16_ESO wrote: »bjeardoeb14_ESO wrote: »Forss_Davidb16_ESO wrote: »s2firestar wrote: »Agreed. If they don't do sometForss_Davidb16_ESO wrote: »Bethesda’s Global VP of Marketing and PR, , Pete Hines
“If you don’t like the game, of course you’re not subscribing to it,” says Hines. “You get the game, you get your first month without having to pay for a subscription to see ‘is this thing a thing I like’? If your approach that you want to take is that, for example, you love Skyrim, you played it for 125 hours, but after three or four weeks you were done, then you can do the exact same thing in Elder Scrolls Online.”
http://games.on.net/2014/04/elder-scrolls-online-pete-hines-says-sub-model-only-fails-if-youre-not-getting-your-moneys-worth/
just as information.
Just to quote the next paragraph from what Peter Hines said“You can buy it, play the hell out of it for four weeks and go ‘Eh! I’m done. I did everything I wanted to do, I did a bunch of single-player stuff, I did a bunch of PVP, and now I’m out.’ Then you’re out. The subscription is irrelevant. The initial purchase is exactly the same as any other PC game because you don’t have to pay for the subscription until your 30 days is up.”
You dont have to pay for a subscription to use your 30 days, you simply have to authorize your card. In the end won't actually charge you anything, but show up as pending. WoW did this as well, at least back when I played.
People make a big deal about nothing. It's standard practice to authorize. If you buy a pair of jeans, the card gets authorized as well.
Except when your bank (and your government) takes +5% off ANY kind of charge. Even if it is refunded later (and there goes the other 5%).
Except when you weren't informed about this, and now you only see that you don't have your 30 day of playtime what you have payed for, BECAUSE IT'S THE FRIGGIN END OF THE MONTH AND MANY OF US DON'T HAVE MONEY ON THEIR CC-s.
I payed for the *** thing, and now I want to use it!
Except they never charge you, it's just pending, then gets removed. It shouldn't affect your balance at all.
A pre-auth DOES affect your balance while it's still on ledger. It can make other charges be declined, or accepted and cause Insufficient Funds. Yes, you'll get the money returned, but if you don't have it in your account you either can't play after today or the 6th, or can cause a temporary overdraft and be unable to pay more important bills. And you were NEVER told you were being charged.
Authorization is common, people seem to think that it's a new thing. Even when you're buying a pair of pants or whatever there's an authorization and for a while (often very short when it comes to retailers) you're actually down to double. In RARE cases the hold can be longer, but it's very rare. Happened to me once, got charged the initial cost and the same amount got put on hold as well for 2-3 days (which is how I learned about it and read up on it.)
However, as I said, authorization is COMMON, standard. What annoys me the most is people are thinking that they're actually giving the money away, or that Zeni is stealing from them, which I'm trying to clarify that they're NOT. The money will be ceased from hold, and your actual balance shouldn't be affected.
If there are additional costs to that (the 5% you mentioned earlier), it's because you have a *** bank probably.
I don't disagree that they should keep the authorization to a minimum ($1), but as mentioned, people have to stop raging about "zeny steling my mone omg omg". They will probably fix a more convenient authorization method shortly.
And yes, for the last time, WoW also had an authorization where you had to fill out your CC info before getting your 30 days. Google it. They have probably changed it by now, but they at least had it up to WotLK (made around 10-15 accounts between vanilla and cata.) Might've been when they switched over to B.net they changed it in that case. I'm 100% sure they had it before anyway, can't speak for it now.
I'm a member of a mega bank man, one of the most commonly used in the states, and this charge will remain on my account likely until Monday or Tuesday, so it's a lot more common than you think.
What gets me up in arms is that they implicitly state that no charges will appear on your account until AFTER your game time expires, and that's no the case. Pre-Auth or not, it's still a charge appearing on my account tying up my money.
If that's the case I understand your concern, and I can't speak for the US banks since I'm not from there.
But the point I'm trying to get through in this thread is that Zenimax is not stealing your money, or getting the money from the transactions. The auth process is common, but in this case needs to be refined. People need to calm down.bjeardoeb14_ESO wrote: »Forss_Davidb16_ESO wrote: »
Some companies in the past have actually stated "you will be charged $1.00 card verification fee" and never legally have to return the dollar, it's rare, but that does happen. Think about it, 6 million people giving you a dollar just to prove they have a credit card? Not a bad payday, haha.
Yes, I'm sure some companies have, but usually those fees goes to the banks (I've seen paypal do it for example.) Does Zenimax?
No, but they've also gone against industry standard with a total-charge pre-auth and never informed you you were paying a pre-auth until people started getting upset about it.5 -
Paske✭✭✭✭Forss_Davidb16_ESO wrote: »
Thats not the issues.
The issues is - they will hold 13€/15$ for some 5+ days. Because bank can not refund you during weekend and the refund will begin monday, tuesday it will be processed and wensday is most likely when you will see your money again.
So they tie your money for some 5+ days.
Second issue is - some of us either do not have 13€ on account, avalible funds on accounts that we do not use online ( Im sure bankers among you will agree ), pre paid credit cards that are used for online purchases, the list goes on. 1$ transaction of this type is more the suficent to validate your credit card or any other mean of payment. 13€/15$ wall is an issue for many, many players.
While there are others that do not have this issue, good for them, we who do are not comforted by this information. For that matter I dont see why these people, who do not have this kind of issues, see the need to comment on this. Perhaps its to soothe their egos. I do not know...
4 -
deef85b16_ESO✭✭✭Forss_Davidb16_ESO wrote: »bjeardoeb14_ESO wrote: »Forss_Davidb16_ESO wrote: »bjeardoeb14_ESO wrote: »Forss_Davidb16_ESO wrote: »s2firestar wrote: »Agreed. If they don't do sometForss_Davidb16_ESO wrote: »Bethesda’s Global VP of Marketing and PR, , Pete Hines
“If you don’t like the game, of course you’re not subscribing to it,” says Hines. “You get the game, you get your first month without having to pay for a subscription to see ‘is this thing a thing I like’? If your approach that you want to take is that, for example, you love Skyrim, you played it for 125 hours, but after three or four weeks you were done, then you can do the exact same thing in Elder Scrolls Online.”
http://games.on.net/2014/04/elder-scrolls-online-pete-hines-says-sub-model-only-fails-if-youre-not-getting-your-moneys-worth/
just as information.
Just to quote the next paragraph from what Peter Hines said“You can buy it, play the hell out of it for four weeks and go ‘Eh! I’m done. I did everything I wanted to do, I did a bunch of single-player stuff, I did a bunch of PVP, and now I’m out.’ Then you’re out. The subscription is irrelevant. The initial purchase is exactly the same as any other PC game because you don’t have to pay for the subscription until your 30 days is up.”
You dont have to pay for a subscription to use your 30 days, you simply have to authorize your card. In the end won't actually charge you anything, but show up as pending. WoW did this as well, at least back when I played.
People make a big deal about nothing. It's standard practice to authorize. If you buy a pair of jeans, the card gets authorized as well.
Except when your bank (and your government) takes +5% off ANY kind of charge. Even if it is refunded later (and there goes the other 5%).
Except when you weren't informed about this, and now you only see that you don't have your 30 day of playtime what you have payed for, BECAUSE IT'S THE FRIGGIN END OF THE MONTH AND MANY OF US DON'T HAVE MONEY ON THEIR CC-s.
I payed for the *** thing, and now I want to use it!
Except they never charge you, it's just pending, then gets removed. It shouldn't affect your balance at all.
A pre-auth DOES affect your balance while it's still on ledger. It can make other charges be declined, or accepted and cause Insufficient Funds. Yes, you'll get the money returned, but if you don't have it in your account you either can't play after today or the 6th, or can cause a temporary overdraft and be unable to pay more important bills. And you were NEVER told you were being charged.
Authorization is common, people seem to think that it's a new thing. Even when you're buying a pair of pants or whatever there's an authorization and for a while (often very short when it comes to retailers) you're actually down to double. In RARE cases the hold can be longer, but it's very rare. Happened to me once, got charged the initial cost and the same amount got put on hold as well for 2-3 days (which is how I learned about it and read up on it.)
However, as I said, authorization is COMMON, standard. What annoys me the most is people are thinking that they're actually giving the money away, or that Zeni is stealing from them, which I'm trying to clarify that they're NOT. The money will be ceased from hold, and your actual balance shouldn't be affected.
If there are additional costs to that (the 5% you mentioned earlier), it's because you have a *** bank probably.
I don't disagree that they should keep the authorization to a minimum ($1), but as mentioned, people have to stop raging about "zeny steling my mone omg omg". They will probably fix a more convenient authorization method shortly.
And yes, for the last time, WoW also had an authorization where you had to fill out your CC info before getting your 30 days. Google it. They have probably changed it by now, but they at least had it up to WotLK (made around 10-15 accounts between vanilla and cata.) Might've been when they switched over to B.net they changed it in that case. I'm 100% sure they had it before anyway, can't speak for it now.
I'm a member of a mega bank man, one of the most commonly used in the states, and this charge will remain on my account likely until Monday or Tuesday, so it's a lot more common than you think.
What gets me up in arms is that they implicitly state that no charges will appear on your account until AFTER your game time expires, and that's no the case. Pre-Auth or not, it's still a charge appearing on my account tying up my money.
If that's the case I understand your concern, and I can't speak for the US banks since I'm not from there.
But the point I'm trying to get through in this thread is that Zenimax is not stealing your money, or getting the money from the transactions. The auth process is common, but in this case needs to be refined. People need to calm down.bjeardoeb14_ESO wrote: »Forss_Davidb16_ESO wrote: »
Some companies in the past have actually stated "you will be charged $1.00 card verification fee" and never legally have to return the dollar, it's rare, but that does happen. Think about it, 6 million people giving you a dollar just to prove they have a credit card? Not a bad payday, haha.
Yes, I'm sure some companies have, but usually those fees goes to the banks (I've seen paypal do it for example.) Does Zenimax?
People would calm down if customer support would give an answer finally, but instead they are dead silent about it, in all threads revolving issues especially this issue..0 -
Ojustaboo✭✭✭✭✭
✭I'm sorry, but if you're complaining, you've done a *** job at knowing what you're buying. It clearly stated that it was 30 days of free game time with a valid payment plan. It was on every advert that offered 30 days free, it was on the product description. On a game reliant upon subscriptions, they're going to make sure you can actually cover that sub before you play. I agree the full charge is a bit odd, normally an authentication is £1.00, but seriously. It was all there when you bought the shiny box in the first place.
As many have said, this is not the case.
It is implied you need a subscription to play the game but you have 30 days already included, in other words your subscription starts after that,. And to repeat earlier posts, their own marketing guy Peter Hines said the following“If you don’t like the game, of course you’re not subscribing to it,” says Hines. “You get the game, you get your first month without having to pay for a subscription to see ‘is this thing a thing I like’? If your approach that you want to take is that, for example, you love Skyrim, you played it for 125 hours, but after three or four weeks you were done, then you can do the exact same thing in Elder Scrolls Online.”
“You can buy it, play the hell out of it for four weeks and go ‘Eh! I’m done. I did everything I wanted to do, I did a bunch of single-player stuff, I did a bunch of PVP, and now I’m out.’ Then you’re out. The subscription is irrelevant. The initial purchase is exactly the same as any other PC game because you don’t have to pay for the subscription until your 30 days is up.”1 -
Kova✭✭✭✭✭Forss_Davidb16_ESO wrote: »
I just realized I didn't put enough sarcasm in that post. How do writers do it, like this?~EP Sorc: Aydinn
AD Stamplar: Verdant`Knight
DC Stamblade: Apple`Punch
EP Stam Sorc: Kós
AD DragonKnight: Transmigrant
EP NIghtblade: Aydinn0 -
Daviiid_ESO✭✭✭Forss_Davidb16_ESO wrote: »
Thats not the issues.
The issues is - they will hold 13€/15$ for some 5+ days. Because bank can not refund you during weekend and the refund will begin monday, tuesday it will be processed and wensday is most likely when you will see your money again.
So they tie your money for some 5+ days.
Second issue is - some of us either do not have 13€ on account, avalible funds on accounts that we do not use online ( Im sure bankers among you will agree ), pre paid credit cards that are used for online purchases, the list goes on. 1$ transaction of this type is more the suficent to validate your credit card or any other mean of payment. 13€/15$ wall is an issue for many, many players.
While there are others that do not have this issue, good for them, we who do are not comforted by this information. For that matter I dont see why these people, who do not have this kind of issues, see the need to comment on this. Perhaps its to soothe their egos. I do not know...
It probably wont take 5+ days because a refund is not what is happening here. As mentioned 500 times now, this is an authorization, the money never leaves your account. It is put on hold, then released when the authorization is complete. Zenimax doesn't recieve the money and send it back, it's all internal within your bank basically. This has never taken me more than a couple of hours in the past.0 -
Kova✭✭✭✭✭Forss_Davidb16_ESO wrote: »
I just realized I didn't put enough sarcasm in that post. How do writers do it, like this?~
Ok, I was being sarcastic earlier, but after checking my account I have found that my pending $30 charge(bought two copies for mi amor and I) from ROCKVILLE( their finance center ) has actually been charged. I don't precisely enjoy that situation.EP Sorc: Aydinn
AD Stamplar: Verdant`Knight
DC Stamblade: Apple`Punch
EP Stam Sorc: Kós
AD DragonKnight: Transmigrant
EP NIghtblade: Aydinn0 -
Felarrond✭✭✭Forss_Davidb16_ESO wrote: »Forss_Davidb16_ESO wrote: »
Thats not the issues.
The issues is - they will hold 13€/15$ for some 5+ days. Because bank can not refund you during weekend and the refund will begin monday, tuesday it will be processed and wensday is most likely when you will see your money again.
So they tie your money for some 5+ days.
Second issue is - some of us either do not have 13€ on account, avalible funds on accounts that we do not use online ( Im sure bankers among you will agree ), pre paid credit cards that are used for online purchases, the list goes on. 1$ transaction of this type is more the suficent to validate your credit card or any other mean of payment. 13€/15$ wall is an issue for many, many players.
While there are others that do not have this issue, good for them, we who do are not comforted by this information. For that matter I dont see why these people, who do not have this kind of issues, see the need to comment on this. Perhaps its to soothe their egos. I do not know...
It probably wont take 5+ days because a refund is not what is happening here. As mentioned 500 times now, this is an authorization, the money never leaves your account. It is put on hold, then released when the authorization is complete. Zenimax doesn't recieve the money and send it back, it's all internal within your bank basically. This has never taken me more than a couple of hours in the past.
Not true, in many cases pre-authorization charges from a vendor can remain on your account up to 3 business days because this isn't entirely internal, it's also on the part of who initiates the pre-auth, they have to basically cancel their pre-auth to clear things up quickly, if not your bank has to wait for the charges to "fall off" and then the balance becomes available to you again.0 -
Felarrond✭✭✭It's not a scam, it's a valid industry standard, what's not standard is that they're pre-authing the entire amount instead of the industry standard $1, so if you don't have the extra money to pre-auth your subscription few for a few days, you can't play your 30 free days until you do.Edited by ZOS_JasonI on April 4, 2014 5:52PM1
-
Daviiid_ESO✭✭✭I'm sorry, but if you're complaining, you've done a *** job at knowing what you're buying. It clearly stated that it was 30 days of free game time with a valid payment plan. It was on every advert that offered 30 days free, it was on the product description. On a game reliant upon subscriptions, they're going to make sure you can actually cover that sub before you play. I agree the full charge is a bit odd, normally an authentication is £1.00, but seriously. It was all there when you bought the shiny box in the first place.
As many have said, this is not the case.
It is implied you need a subscription to play the game but you have 30 days already included, in other words your subscription starts after that,. And to repeat earlier posts, their own marketing guy Peter Hines said the following“If you don’t like the game, of course you’re not subscribing to it,” says Hines. “You get the game, you get your first month without having to pay for a subscription to see ‘is this thing a thing I like’? If your approach that you want to take is that, for example, you love Skyrim, you played it for 125 hours, but after three or four weeks you were done, then you can do the exact same thing in Elder Scrolls Online.”
“You can buy it, play the hell out of it for four weeks and go ‘Eh! I’m done. I did everything I wanted to do, I did a bunch of single-player stuff, I did a bunch of PVP, and now I’m out.’ Then you’re out. The subscription is irrelevant. The initial purchase is exactly the same as any other PC game because you don’t have to pay for the subscription until your 30 days is up.”
This still applies. You enter your CC info, the money gets put on hold for a while, I've never experienced anything (normal) put on hold for a couple of hours max, might depend on your bank. Then it gets released from hold.
Then you might go to your subscription settings, cancel subscription, and you wont be charged after your initial 30 FREE days (since the money put on hold will be released shortly after.) and you can stop at those 30 days if you'd like.0 -
Paske✭✭✭✭Forss_Davidb16_ESO wrote: »It probably wont take 5+ days because a refund is not what is happening here. As mentioned 500 times now, this is an authorization, the money never leaves your account. It is put on hold, then released when the authorization is complete. Zenimax doesn't recieve the money and send it back, it's all internal within your bank basically. This has never taken me more than a couple of hours in the past.
Its actually not as "internal" as one might think.
Authorisation is actually a transaction.
For a transaction to be authorised and funds "put on hold" as you put it the bank has to fully authorise the transaction. In order to do this ( assuming your using Mastercard CC ) Mastercard has to authorise this transaction as well ( not the balance, just the part that your bank is allowed to issue MC cards ).
When all of this is done a record will be stored in banks and Mastecard records.
Then Zenimax put out cancelation order for your transaction. Much like first transaction, this has to go through the same process. Depending on bank and number of clients of said bank buying Zenimax game, should there be a "large number " ( impossible to define since its bank side ) there could be a fraud inspection flag. Then fraud specialist will look into transactions and decide all is well.
After all said and done incoming and outgoing files between your bank and Mastercard will have to be exchanged. They contain information regarding both transactions. These files will be manually processed on bank processor side and reports delivered to bank. Only after bank, Mastercard and processor all agree these are legitimate, none fraud transactions will your money be released.
Fact your bank does this in hours is their good will and on banks risk.
2 -
Felarrond✭✭✭Forss_Davidb16_ESO wrote: »I'm sorry, but if you're complaining, you've done a *** job at knowing what you're buying. It clearly stated that it was 30 days of free game time with a valid payment plan. It was on every advert that offered 30 days free, it was on the product description. On a game reliant upon subscriptions, they're going to make sure you can actually cover that sub before you play. I agree the full charge is a bit odd, normally an authentication is £1.00, but seriously. It was all there when you bought the shiny box in the first place.
As many have said, this is not the case.
It is implied you need a subscription to play the game but you have 30 days already included, in other words your subscription starts after that,. And to repeat earlier posts, their own marketing guy Peter Hines said the following“If you don’t like the game, of course you’re not subscribing to it,” says Hines. “You get the game, you get your first month without having to pay for a subscription to see ‘is this thing a thing I like’? If your approach that you want to take is that, for example, you love Skyrim, you played it for 125 hours, but after three or four weeks you were done, then you can do the exact same thing in Elder Scrolls Online.”
“You can buy it, play the hell out of it for four weeks and go ‘Eh! I’m done. I did everything I wanted to do, I did a bunch of single-player stuff, I did a bunch of PVP, and now I’m out.’ Then you’re out. The subscription is irrelevant. The initial purchase is exactly the same as any other PC game because you don’t have to pay for the subscription until your 30 days is up.”
This still applies. You enter your CC info, the money gets put on hold for a while, I've never experienced anything (normal) put on hold for a couple of hours max, might depend on your bank. Then it gets released from hold.
Then you might go to your subscription settings, cancel subscription, and you wont be charged after your initial 30 FREE days (since the money put on hold will be released shortly after.) and you can stop at those 30 days if you'd like.
Using Bank of America, one of the largest in the states, setup my subscription practically once they were available and charges still on account. My bank pretty much sets industry standards in the US, so I think the majority of people will have these charges on their account for at least 2 business days, in the states at least.2 -
DanteYoda✭✭✭✭✭
✭✭
15 bucks comes out and 15 bucks comes back, doesn't matter how long its gone for i still must pay a months fee to get my free 30 days, which i paid friggin $90 already for, i have no way to pay the $15 upfront either way so its a moot point..Forss_Davidb16_ESO wrote: »
Anytime you want to link this clearly stated info i'd gladly read it, all my box says is i get a free 30 days subscription and i need a credit card to subscribe and internet access, no where on the packaging does it state i need my credit card to actually add my CD key and get my 30 days free time.Forss_Davidb16_ESO wrote: »Pretty sure WoW also required you to enter CC information to authorize to access your 30 days. At least when I played.
It's amazing how people still whine that they've been charged and "WHY WHYY WHYYYYYYYY" when it has been clearly stated several times that it's just authorization and you HAVE NOT BEEN CHARGED. Pre-Auth usually takes a couple of hours max.
Paying 30 days to get 30 free isn't even free in my book..
You are not paying for 30 days to get 30 free. They are not actually taking money for the sub until your initial 30 days runs out, which you can cancel before if you decide to stop playing.
So tempted just to take this garbage back to EB and get my refund, so much simpler..
Edited by DanteYoda on April 4, 2014 3:58PM1