Bank Account Being Charged?

silent88b14_ESO

If this is a huge issue then I'm left to wonder, amazed. Someone for whom $15 is 'huge' spent $60 for a game. They implicitly intend to devote what could have been productive time to playing that game. Time that could have been used making income.

If gaming ranks that highly in an individuals hierarchy of values, such that they will starve, lose their home, or forego medication, then that individual has far greater problems than apparently they think they have.

Blakkheim

If I wasn't charged the full amount already, I would have bought the overpriced Palomino Horse from the store for $15.

But now I have to wait to buy the horse, and when the funds do become available again, I probably won't buy the horse anymore because it was going to be an impulse buy.

PenguinChan

silent88b14_ESO wrote: »

If this is a huge issue then I'm left to wonder, amazed. Someone for whom $15 is 'huge' spent $60 for a game. They implicitly intend to devote what could have been productive time to playing that game. Time that could have been used making income.

If gaming ranks that highly in an individuals hierarchy of values, such that they will starve, lose their home, or forgo medication, then that individual has far greater problems than apparently they think they have.

It's not that simple and clear cut, as a few people (Even on the last few previous pages) have said. I'm sure people with more than a little throwaway cash won't understand their gripes or worries, but planning out a payment for a game you enjoy is certainly not abnormal or a waste of time. Not everyone expected to have to have $15 on a card for Zenimax to authorize -- most MMORPG's don't do that (They are either $1 charges or none at all).

Ojustaboo

Sorcerious wrote: »

Crithaegh wrote: »

If its a preauthorize, they won't get your money. The money is still in your account until such time as your bank receives the actual 'bill.' Again, if its a preauthorize (validation of current active account), you are not loaning anyone money. You just don't have access to that money.

However, since it might actually only truly impact a very minor, very vocal, portion of the playerbase (let's say maybe 2% of the total playerbase) I'm quite sure they are willing to accept those losses, since I'm pretty sure a lot of people are just ranting and venting but will go through with their sub regardless.

A fair point except I'm considering leaving the game and asking for a refund as I know how bad this is for that 2% of players (I suspect it's higher) and it leaves a very very bad taste in my mouth and I'm not sure I want to support a company that would do this (presuming they do't do a u turn).

Personally it doesn't impact me at all but it's the principle. The whole issue of the promise of no cash shop, then one appearing, now we cant have our 30 days access even though wee were told we could by Peter Hines etc etc, I'm now thinking what they are going to do next.

I love this game, I have been waiting for it for years, am in a nice guild etc, but this, along with their recent announcement about Sunday maintenance on the EU server, I'm going to have to think hard over the next couple of days whether I want to support such a company.

I think you will probably find more people who are personally unaffected will leave than those actually affected as it simply leaves a bad taste in our mouths.

There are plenty of other good MMOs around and on the horizon and while I had hoped to spend years playing ESO, it feels like every week they say or do something that is simply mind numbingly stupid and is obviously going to cause a huge backlash.

otomodachi

Keep in mind that ZO has to come up with a specific policy to cover what they're going to do here. They literally CANNOT do these case-by-case because each instance would set a precedent. The problem is that the precedent we're getting is non-communication, but it is what it is.

FWIW I would be very frustrated in your situations as well, but I doubt the forum CS staff have anything useful to tell us yet.

Leeta

Forss_Davidb16_ESO wrote: »

Kova wrote: »

$1.00 "test" authorization is still $1.00 from hundreds of thousands of users. Not a bad pay day for doing absolutely nothing.

Oh my god. Really? They don't get the money from the authorizations. it's put on hold and then released from hold. Please read before you comment.

The money isnt actually on hold, i know this since i had just transfered 100 bucks to my account to buy a pair of shoes online, but instead they were drawn buy eso

Felarrond

otomodachi wrote: »

Keep in mind that ZO has to come up with a specific policy to cover what they're going to do here. They literally CANNOT do these case-by-case because each instance would set a precedent. The problem is that the precedent we're getting is non-communication, but it is what it is.

FWIW I would be very frustrated in your situations as well, but I doubt the forum CS staff have anything useful to tell us yet.

If you look at the developer tracker, they are responding to peoples issues about this on a case-by-case basis, but with a canned reply and they won't touch this forum post with a ten foot pole right now because they're skerrd.

otomodachi

When you take a pre-authorization, the money is sequestered for a good amount of time. As I said before, the motel I work at no longer uses pre-auths because they are unpredictable (depending on the bank or credit company being worked through) and because it can lead to what LOOKS like a temporary double-charge (and, in effect, is).

For all intents and purposes, WHILE a pre-auth is happening, you HAVE been charged. It is a temporary charge, but the money is gone as far as you are concerned.

EDIT: I worked in motels for like 15 years before an even more experienced guy explained this type of thing to me. I would not be at all surprised by a new-to-the-scene vendor making this mistake. It's crazy frustrating to those affected, but I really think they'll come up with a fix. The CS reps just need word to come down from on high; we sure could use some News/Announcement posts at this point.

silent88b14_ESO

PenguinChan wrote: »

silent88b14_ESO wrote: »

If this is a huge issue then I'm left to wonder, amazed. Someone for whom $15 is 'huge' spent $60 for a game. They implicitly intend to devote what could have been productive time to playing that game. Time that could have been used making income.

If gaming ranks that highly in an individuals hierarchy of values, such that they will starve, lose their home, or forgo medication, then that individual has far greater problems than apparently they think they have.

It's not that simple and clear cut, as a few people (Even on the last few previous pages) have said. I'm sure people with more than a little throwaway cash won't understand their gripes or worries, but planning out a payment for a game you enjoy is certainly not abnormal or a waste of time. Not everyone expected to have to have $15 on a card for Zenimax to authorize -- most MMORPG's don't do that (They are either $1 charges or none at all).

If this is a surprise to anyone they should also be advised that reserving a hotel room will pre-charge your card for your first night's stay. If you cancel NLT 24 hrs before you reservation, then your card will be credited that amount. It is like a security deposit and it happens because people defraud businesses every single day, far more often than you might think.

Meanwhile, I can only imagine the problems this solution will cause all of those those gold spammers who were making new characters every ten minutes using fraudulent accounts.

Ojustaboo

Forss_Davidb16_ESO wrote: »

DanteYoda wrote: »

Forss_Davidb16_ESO wrote: »

Pretty sure WoW also required you to enter CC information to authorize to access your 30 days. At least when I played.

It's amazing how people still whine that they've been charged and "WHY WHYY WHYYYYYYYY" when it has been clearly stated several times that it's just authorization and you HAVE NOT BEEN CHARGED. Pre-Auth usually takes a couple of hours max.

Anytime you want to link this clearly stated info i'd gladly read it, all my box says is i get a free 30 days subscription and i need a credit card to subscribe and internet access, no where on the packaging does it state i need my credit card to actually add my CD key and get my 30 days free time.

Paying 30 days to get 30 free isn't even free in my book..

You are not paying for 30 days to get 30 free. They are not actually taking money for the sub until your initial 30 days runs out, which you can cancel before if you decide to stop playing.

You are if you are paying using a game card as you have to buy and enter your 30 day game card code in order to activate your account and get the 30 included days you've already paid for.

PenguinChan

silent88b14_ESO wrote: »

PenguinChan wrote: »

silent88b14_ESO wrote: »

If this is a huge issue then I'm left to wonder, amazed. Someone for whom $15 is 'huge' spent $60 for a game. They implicitly intend to devote what could have been productive time to playing that game. Time that could have been used making income.

If gaming ranks that highly in an individuals hierarchy of values, such that they will starve, lose their home, or forgo medication, then that individual has far greater problems than apparently they think they have.

It's not that simple and clear cut, as a few people (Even on the last few previous pages) have said. I'm sure people with more than a little throwaway cash won't understand their gripes or worries, but planning out a payment for a game you enjoy is certainly not abnormal or a waste of time. Not everyone expected to have to have $15 on a card for Zenimax to authorize -- most MMORPG's don't do that (They are either $1 charges or none at all).

If this is a surprise to anyone they should also be advised that reserving a hotel room will pre-charge your card for your first night's stay. If you cancel NLT 24 hrs before you reservation, then your card will be credited that amount. It is like a security deposit and it happens because people defraud businesses every single day, far more often than you might think.

Meanwhile, I can only imagine the problems this solution will cause all of those those gold spammers who were making new characters every ten minutes using fraudulent accounts.

It's more of a surprise when it's a subscription based MMORPG and they decided (For really no reason) to require a temporary hit to your card at FULL PRICE. It could've been much easier at $1, or even none at all until 30 days after. It doesn't make sense because you already bought a copy of the game, you gave them $60 / $80 / $100 already (However much actually goes to them, I don't know).

Saracyn

Christophetes wrote: »

zbcole wrote: »

I haven't seen anything indicating that they are reserving the full subscription fee. Only that you may see an initial transaction. Most processes that operate in this way do reserve .01 or 1.00 for the reservation.

What would be helpful is if Zenimax would indicate the actual amount of the reservation to take the guess work out on players. 99% of you having problems with this go away if the amount is .01 or 1.00.

They ARE reserving the full amount, because if it were only $1.00, my card would authorize just fine.

Are you saying you don't have 15 bucks on your bank account? And you're blaming the developers of the game because they should authorize an account to play before they verify they'll get paid?

wllstrt75b14_ESO wrote: »

Thannik wrote: »

People really do complain about anything and everything. ZOS, you guys are doing a great job bringing a single player franchise to the MMO world, and great job on your first ever MMO.

This game reminds me a lot of Asheron's Call. A game that i've been paying $14.95/month off and on since 1998 (okay, it was 9.99/month back then). I bring this up as a point, that's also another subscription MMO which requires payment authorizations before playing your first 30 days. And it's one of the oldest! Not every company does it the WoW way (to whom referenced "the biggest MMO out there", for better or for worst.

Don't let the chorus of QQ bring you down. Just remember all the positive people are too busy playing. - or patiently waiting for the game to patch.

Blind fanboy alert!

Dude, First if you ever checked out their website they claim they are the greatest mmo team ever using the words "world class!"

Second they don't post anywhere on their website that this is their first rodeo. And I am talking about Zenimax.

They are in the select few who a) decide to hold money and then hold the full amount for verification.

It shows how green they are and coupled with their *** poor response time, their repeated automated responses to multiple issues on their support line coupled with their huge job openings tells me they are very disorganized and not very proactive.

Basically I question the companies ability to strategically think out business decisions.

Now because I like the game I am willing to overlook this crap and hope they get better before I get bored of the game or they ware out my patience.

Is this the first time you've ever played a MMO where this has happened? I used their support and where it was lax in some areas, it was relatively good and I always received responses from humans, after all, it's just Tier 1 support. It's quite obvious that the amount of QQ is from a demographic of financially unstable and inexperienced people ranging from 16-24 that have no idea how business/banking works.

So before throwing names around look at the true reason you're upset before you start blaming things on the game, developers and their support team for things that are out of their control.

You all act like you've never ran into a support team from any other company, business, or corporation where there is hoops and red tape to cross before you might achieve the desired resolution to the problem that generated the call.

I am pleased with the game, the billing, and the support I've received so far, but that's just me. I did have trouble purchasing the game, but it was related to billing information errors on MY end, and when it was corrected, it was fine.

All I see are a lot of kids crying because they spent too much lunch money and can't afford to subscribe to a game. They charge you the 15 bucks ahead of time and won't charge you for the next month. World of Warcraft, Ultima Online, SW:TOR before F2P, and countless other MMOs do the same thing.

otomodachi

True for most franchises, not true for all properties.

silent88b14_ESO wrote: »

PenguinChan wrote: »

silent88b14_ESO wrote: »

If this is a huge issue then I'm left to wonder, amazed. Someone for whom $15 is 'huge' spent $60 for a game. They implicitly intend to devote what could have been productive time to playing that game. Time that could have been used making income.

If gaming ranks that highly in an individuals hierarchy of values, such that they will starve, lose their home, or forgo medication, then that individual has far greater problems than apparently they think they have.

It's not that simple and clear cut, as a few people (Even on the last few previous pages) have said. I'm sure people with more than a little throwaway cash won't understand their gripes or worries, but planning out a payment for a game you enjoy is certainly not abnormal or a waste of time. Not everyone expected to have to have $15 on a card for Zenimax to authorize -- most MMORPG's don't do that (They are either $1 charges or none at all).

If this is a surprise to anyone they should also be advised that reserving a hotel room will pre-charge your card for your first night's stay. If you cancel NLT 24 hrs before you reservation, then your card will be credited that amount. It is like a security deposit and it happens because people defraud businesses every single day, far more often than you might think.

Meanwhile, I can only imagine the problems this solution will cause all of those those gold spammers who were making new characters every ten minutes using fraudulent accounts.

Felarrond

silent88b14_ESO wrote: »

PenguinChan wrote: »

silent88b14_ESO wrote: »

If this is a huge issue then I'm left to wonder, amazed. Someone for whom $15 is 'huge' spent $60 for a game. They implicitly intend to devote what could have been productive time to playing that game. Time that could have been used making income.

If gaming ranks that highly in an individuals hierarchy of values, such that they will starve, lose their home, or forgo medication, then that individual has far greater problems than apparently they think they have.

It's not that simple and clear cut, as a few people (Even on the last few previous pages) have said. I'm sure people with more than a little throwaway cash won't understand their gripes or worries, but planning out a payment for a game you enjoy is certainly not abnormal or a waste of time. Not everyone expected to have to have $15 on a card for Zenimax to authorize -- most MMORPG's don't do that (They are either $1 charges or none at all).

If this is a surprise to anyone they should also be advised that reserving a hotel room will pre-charge your card for your first night's stay. If you cancel NLT 24 hrs before you reservation, then your card will be credited that amount. It is like a security deposit and it happens because people defraud businesses every single day, far more often than you might think.

Meanwhile, I can only imagine the problems this solution will cause all of those those gold spammers who were making new characters every ten minutes using fraudulent accounts.

You pay a deposit on hotel rooms and rental cars to prevent loss and damage and so that they can cover the expense if you skip out on them without proper notification. That doesn't apply here. You already paid for your 30 days of free time by buying the package you bought, there's no reason for them to reserve the funds for your nexts months access, it should simply be if you don't setup a subscription prior to the end of your game time, you don't have access after it expires. You're comparing apples and oranges.

Ojustaboo

bjeardoeb14_ESO wrote: »

quicksilv3r wrote: »

CreditCard required to play free 30days should be printed on box!
ESO ZeniMax Online SCAMMERS!

It's not a scam, it's a valid industry standard, what's not standard is that they're pre-authing the entire amount instead of the industry standard $1, so if you don't have the extra money to pre-auth your subscription few for a few days, you can't play your 30 free days until you do.

Again what about those with no credit cards that are using game cards. They now have to but an additional 30 days (and activate it) before they get their 30 included days.

I really really cant see how people are defending this.

Left_Hand

I asked support about how time cards would fit in this sittuation and this was the answer is received (so yes, you basically need to dish out the money for the card before being allowed to play the game regardless if you have a free 30 days or not)

Hail, traveler!

Thank you for contacting me regarding your queries. I hope you're having a lovely day!

You will be able to purchase game time cards from participating retailers worldwide. Also, payment methods such as PayPal and other popular regional payment providers will be available as an alternative, so there's no need to have a credit card in order to play the game.

You are required to set up and choose a subscription plan when you sign up for the game. However, you won't be billed until after the 30 days have expired. The charge fee is incurred when players set up their subscription plan using Visa, MasterCard or PayPal.

If you purchase and register a game time card, the days will be added to your free 30 day trial received when you purchased the boxed game. You will only be billed for the 30 days purchased after the trial has expired.

Don't worry, I understand - I've got the same preferences, purchasing my game time cards from my local retailer! I hope I've helped alleviate your concerns and doubts regarding our subscription. If you have more questions, or need any assistance with anything else, please get in touch and I'll help you out as soon as possible.

Looking forward to seeing you in Tamriel, hero!

Felarrond

Saracyn wrote: »

Christophetes wrote: »

zbcole wrote: »

I haven't seen anything indicating that they are reserving the full subscription fee. Only that you may see an initial transaction. Most processes that operate in this way do reserve .01 or 1.00 for the reservation.

What would be helpful is if Zenimax would indicate the actual amount of the reservation to take the guess work out on players. 99% of you having problems with this go away if the amount is .01 or 1.00.

They ARE reserving the full amount, because if it were only $1.00, my card would authorize just fine.

Are you saying you don't have 15 bucks on your bank account? And you're blaming the developers of the game because they should authorize an account to play before they verify they'll get paid?

wllstrt75b14_ESO wrote: »

Thannik wrote: »

People really do complain about anything and everything. ZOS, you guys are doing a great job bringing a single player franchise to the MMO world, and great job on your first ever MMO.

This game reminds me a lot of Asheron's Call. A game that i've been paying $14.95/month off and on since 1998 (okay, it was 9.99/month back then). I bring this up as a point, that's also another subscription MMO which requires payment authorizations before playing your first 30 days. And it's one of the oldest! Not every company does it the WoW way (to whom referenced "the biggest MMO out there", for better or for worst.

Don't let the chorus of QQ bring you down. Just remember all the positive people are too busy playing. - or patiently waiting for the game to patch.

Blind fanboy alert!

Dude, First if you ever checked out their website they claim they are the greatest mmo team ever using the words "world class!"

Second they don't post anywhere on their website that this is their first rodeo. And I am talking about Zenimax.

They are in the select few who a) decide to hold money and then hold the full amount for verification.

It shows how green they are and coupled with their *** poor response time, their repeated automated responses to multiple issues on their support line coupled with their huge job openings tells me they are very disorganized and not very proactive.

Basically I question the companies ability to strategically think out business decisions.

Now because I like the game I am willing to overlook this crap and hope they get better before I get bored of the game or they ware out my patience.

Is this the first time you've ever played a MMO where this has happened? I used their support and where it was lax in some areas, it was relatively good and I always received responses from humans, after all, it's just Tier 1 support. It's quite obvious that the amount of QQ is from a demographic of financially unstable and inexperienced people ranging from 16-24 that have no idea how business/banking works.

So before throwing names around look at the true reason you're upset before you start blaming things on the game, developers and their support team for things that are out of their control.

You all act like you've never ran into a support team from any other company, business, or corporation where there is hoops and red tape to cross before you might achieve the desired resolution to the problem that generated the call.

I am pleased with the game, the billing, and the support I've received so far, but that's just me. I did have trouble purchasing the game, but it was related to billing information errors on MY end, and when it was corrected, it was fine.

All I see are a lot of kids crying because they spent too much lunch money and can't afford to subscribe to a game. They charge you the 15 bucks ahead of time and won't charge you for the next month. World of Warcraft, Ultima Online, SW:TOR before F2P, and countless other MMOs do the same thing.

Ask yourselves now who's blind.

Scrubs.

I've been playing MMOs for over 16 years, not new to this, and this is the first time I've seen a company do a full fee pre-auth to get game time you already paid for. Most companies charge a dollar, some people don't have the money to budget pre-authing a subscription they weren't supposed to pay for until next month after dropping nearly a hundred bucks on a game already, or more if they bought copies for friends and family as well, but can easily afford the $15 a month for game time if ZoS did the industry standard subscription process model.

Check your eyes.

Felarrond

Ojustaboo wrote: »

bjeardoeb14_ESO wrote: »

quicksilv3r wrote: »

CreditCard required to play free 30days should be printed on box!
ESO ZeniMax Online SCAMMERS!

It's not a scam, it's a valid industry standard, what's not standard is that they're pre-authing the entire amount instead of the industry standard $1, so if you don't have the extra money to pre-auth your subscription few for a few days, you can't play your 30 free days until you do.

Again what about those with no credit cards that are using game cards. They now have to but an additional 30 days (and activate it) before they get their 30 included days.

I really really cant see how people are defending this.

IF you reread my post you'll realize I'm not defending this. If you read more of this thread you'll see I've been one of the first that's been stating that this is NOT normal, and NOT right.

silent88b14_ESO

bjeardoeb14_ESO wrote: »

...there's no reason for them to reserve the funds for your nexts months access, it should simply be if you don't setup a subscription prior to the end of your game time, you don't have access after it expires. You're comparing apples and oranges.

If it complicates life for the gold spammers and bogus accounts that is ample reason for me.

PenguinChan

silent88b14_ESO wrote: »

bjeardoeb14_ESO wrote: »

...there's no reason for them to reserve the funds for your nexts months access, it should simply be if you don't setup a subscription prior to the end of your game time, you don't have access after it expires. You're comparing apples and oranges.

If it complicates life for the gold spammers and bogus accounts that is ample reason for me.

How would it complicate stolen accounts and non-functional ones? That doesn't make sense.

Felarrond

silent88b14_ESO wrote: »

bjeardoeb14_ESO wrote: »

...there's no reason for them to reserve the funds for your nexts months access, it should simply be if you don't setup a subscription prior to the end of your game time, you don't have access after it expires. You're comparing apples and oranges.

If it complicates life for the gold spammers and bogus accounts that is ample reason for me.

They didn't do this to complicate life for the gold spammers. Gold spammers will purchase actual accounts and have no problem doing it, you might see less gold spam for a day or two, but overall this won't hurt their "game" any. People will buy gold to make the game easier, maybe not in numbers that gold sellers expect, but until ZoS takes firm steps to combat gold spamming it won't go away. Something as simple as a filter that if you mention the word gold more than twice in a chat message it gets blocked, or don't allow URLS in messages. That's doable.

otomodachi

Exactly, motels take deposits to protect their assets, including the room rental itself. Any reputable place will also still refund your deposit if they manage to rent all of your room type anyhow, as it means they DID get their money.

Charging this money in this case is just... nonsensical, really. Like, the only reason I can think of IS to get people on the auto-renew hooks, but I have trouble believing that.

quote="PenguinChan;541259"]

silent88b14_ESO wrote: »

PenguinChan wrote: »

silent88b14_ESO wrote: »

If this is a huge issue then I'm left to wonder, amazed. Someone for whom $15 is 'huge' spent $60 for a game. They implicitly intend to devote what could have been productive time to playing that game. Time that could have been used making income.

If gaming ranks that highly in an individuals hierarchy of values, such that they will starve, lose their home, or forgo medication, then that individual has far greater problems than apparently they think they have.

It's not that simple and clear cut, as a few people (Even on the last few previous pages) have said. I'm sure people with more than a little throwaway cash won't understand their gripes or worries, but planning out a payment for a game you enjoy is certainly not abnormal or a waste of time. Not everyone expected to have to have $15 on a card for Zenimax to authorize -- most MMORPG's don't do that (They are either $1 charges or none at all).

If this is a surprise to anyone they should also be advised that reserving a hotel room will pre-charge your card for your first night's stay. If you cancel NLT 24 hrs before you reservation, then your card will be credited that amount. It is like a security deposit and it happens because people defraud businesses every single day, far more often than you might think.

Meanwhile, I can only imagine the problems this solution will cause all of those those gold spammers who were making new characters every ten minutes using fraudulent accounts.

It's more of a surprise when it's a subscription based MMORPG and they decided (For really no reason) to require a temporary hit to your card at FULL PRICE. It could've been much easier at $1, or even none at all until 30 days after. It doesn't make sense because you already bought a copy of the game, you gave them $60 / $80 / $100 already (However much actually goes to them, I don't know).[/quote]

bjeardoeb14_ESO wrote: »

silent88b14_ESO wrote: »

PenguinChan wrote: »

silent88b14_ESO wrote: »

If this is a huge issue then I'm left to wonder, amazed. Someone for whom $15 is 'huge' spent $60 for a game. They implicitly intend to devote what could have been productive time to playing that game. Time that could have been used making income.

If gaming ranks that highly in an individuals hierarchy of values, such that they will starve, lose their home, or forgo medication, then that individual has far greater problems than apparently they think they have.

It's not that simple and clear cut, as a few people (Even on the last few previous pages) have said. I'm sure people with more than a little throwaway cash won't understand their gripes or worries, but planning out a payment for a game you enjoy is certainly not abnormal or a waste of time. Not everyone expected to have to have $15 on a card for Zenimax to authorize -- most MMORPG's don't do that (They are either $1 charges or none at all).

If this is a surprise to anyone they should also be advised that reserving a hotel room will pre-charge your card for your first night's stay. If you cancel NLT 24 hrs before you reservation, then your card will be credited that amount. It is like a security deposit and it happens because people defraud businesses every single day, far more often than you might think.

Meanwhile, I can only imagine the problems this solution will cause all of those those gold spammers who were making new characters every ten minutes using fraudulent accounts.

You pay a deposit on hotel rooms and rental cars to prevent loss and damage and so that they can cover the expense if you skip out on them without proper notification. That doesn't apply here. You already paid for your 30 days of free time by buying the package you bought, there's no reason for them to reserve the funds for your nexts months access, it should simply be if you don't setup a subscription prior to the end of your game time, you don't have access after it expires. You're comparing apples and oranges.

Ojustaboo

"Forss_Davidb16_ESO wrote:

However I think Zenimax will get back to people on this eventually once they figure it out (no it's not just clicking a button, and they probably need to discuss it before saying anything official.) It's just that a lot of people posting here seem to do so with the sole intention of riling people up and making a WAY bigger deal out of this than it is. It just results in a lot of misconceptions (people thinking Zeni steals from them, people thinking that you have to pay for a month in advance to get the free month when it's cancelable etc.)

Sure, it needs to be a bit refined, but please, stay calm.

This is officially my last post in this thread. I tried to be helpful, clarify some things, sadly a lot of people don't read anyway. Whatever, hope it all works out for you people.

A little bit of communication goes a long way. A simple post by Zenimax a few hrs ago saying something aloing the lines of

"guys, we are aware of this issue and are having a meeting to discuss it right now, we will get back later today

Please hang in there and we apologise for any inconvenience"

That is all it takes to give most customers the feeling they are not being ignored.

It's becoming a much bigger deal and a lot of ranting due to their silence.


And while we are starting to go round in circles, for those few that had other payments missed due to this, it is a big deal and for those using game cards, they don't get their other 30 days they had to pay for their game card back,

Ageless

My problem is, I activated my game, then paid for 30 more days, have a screen shot of my online banking to prove it. But upon exiting the online bank screen and going to the confirmation/acknowledgement page, this page was empty. I've waited 30 minutes thus far but neither did I get an email of anything, nor is there anything in my account. My account only shows me billed for early access and beta access, it doesn't show that I activated my game. Which I did.

So now what?

otomodachi

Yeah, the lack of ANY News/Announcement posts since yesterday is a gaffe. And it offends me a little because my first instinct is to attribute it to a desire to maintain image.

Fl1pz

silent88b14_ESO wrote: »

If this is a huge issue then I'm left to wonder, amazed. Someone for whom $15 is 'huge' spent $60 for a game. They implicitly intend to devote what could have been productive time to playing that game. Time that could have been used making income.

If gaming ranks that highly in an individuals hierarchy of values, such that they will starve, lose their home, or forego medication, then that individual has far greater problems than apparently they think they have.

Except that's not the point. Don't post in threads unless you actually know what's going on and know how to be constructive.

Ojustaboo

bjeardoeb14_ESO wrote: »

Ojustaboo wrote: »

bjeardoeb14_ESO wrote: »

quicksilv3r wrote: »

CreditCard required to play free 30days should be printed on box!
ESO ZeniMax Online SCAMMERS!

It's not a scam, it's a valid industry standard, what's not standard is that they're pre-authing the entire amount instead of the industry standard $1, so if you don't have the extra money to pre-auth your subscription few for a few days, you can't play your 30 free days until you do.

Again what about those with no credit cards that are using game cards. They now have to but an additional 30 days (and activate it) before they get their 30 included days.

I really really cant see how people are defending this.

IF you reread my post you'll realize I'm not defending this. If you read more of this thread you'll see I've been one of the first that's been stating that this is NOT normal, and NOT right.

My appologies

Felarrond

It is an image thing right now for them, and probably a legal thing I think because they never disclose that they're putting a substantial hold on your account during checkout, transaction or during receipt.

A gaming companies initial ability to support and make their customers feel valued can ultimately make or break them. The fact that they've gone ahead with posting more launch hype, and refused to take the 30 seconds it'd take to reply to this post saying "we know it's wrong, we didn't realize it'd happen, we'll find a way to fix it".

Instead they're using their PR machine to try to get more people to play and buy the game, and it just reeks of them being desperate to recoup losses on the game so far instead of taking the time to build a sustainable customer base.

The game can be fun, but the way this debacle is going so far, I'll come back when it's free-to-play after my 30 days are gone.

Ojustaboo

Saracyn wrote: »

Are you saying you don't have 15 bucks on your bank account? And you're blaming the developers of the game because they should authorize an account to play before they verify they'll get paid?

I think they are saying they have already paid for the game and 30 days access,and they were not told that in order to get the 30 days they have already paid for, in the case of using a game card, they would need to pay for another 30 days first,

As anyone can take out a subscription on a credit card and cancel it 5 mins later, and still have their 30 days, they are also not verifying at all that they will get another months sub out of it. All they are doing is annoying a fair few people.

pontahultinb16_ESO

This is just *** up,so if i dont have that money right now, i dont get my 30 FREE days?