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Bank Account Being Charged?
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I don't care if other MMO's do this. I frustrated just the beginning of the game. Zenimax lost my trust because of this attitude. Now you create a very bad imperssion on me. What if my credit card limit is off now. Why 1 dollar is not enough for check? We already bought this game with 30 days acces. I will decide the future of my TESO plan after that 30 days before this. Now I decided. I won't pay after 30 days. Maybe I will give my game to a friend. Trust and first impression of the firm is more important than the game content for me. GG.8 -
I've been playing sub-based games since 95. I have never been charged for my free initial game time. I have, however, had a $1.00 hold placed on the account to verify the payment method - which was released within 5 business days.
As for your prepaid cards, they are what they say... PREPAID cards. Once you enter that information you are authorizing a prepayment of game time.
People, read the contract before you agree and proceed.
Edit: Also, I was not charged anything nor received a hold to activate my 30 days and I used a debit/credit card.
Edited by Crithaegh on April 4, 2014 2:45PM3 -
aegis156✭✭StevieKingslayer wrote: »
So you're saying since he planned to have x amount of dollars and spend x amount of dollars so well that he has less than 15 bucks thats ok???
Have you ever heared about planning expenses?For the most part I agree with you. But if you have a kid. You should probably have more than 15 bucks in your bank account. I heard they can be expensive. Just saying...
Maybe he is taking the money for his childrens separated from the hobbies destinated money?
"Oh no my car broke down! Damn I didn't plan for the unexpected expense! If only I didn't worry about video games and instead worked until I had this thing called disposable income I wouldn't be such a carless loser!"
She. And I don't need to worry about my car breaking down, I am a qualified Mechanic - I can fix it. I also have enough spare's lying around before you jump on that gun.
Food and stuff is not expensive in my country, so I don't need to worry about having spare over, because I did plan. Whatever I have left over is for entertainment. I pre ordered early with no mention of this stuff - this is where my annoyance comes from. If you have nothing more to add that is of a useful note, please feel free to go explore the in game world.
Well good for you. I just dropped 1300 on the front end of my truck. And while I have more than enough money to cover ESO I have no intention of giving them a loan while I wait for the pre auth to drop off. I must say that I am glad for this thread. I have been sitting on the fence whether to subscribe or not based on ZoS past performance. This thread pushed me away from the game. Looks like I will be eating the 30 days I already paid for as well now.6 -
Tedric✭So how many people have actually gotten their money back at this point after subscribing?0
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Felarrond✭✭✭StevieKingslayer wrote: »
So you're saying since he planned to have x amount of dollars and spend x amount of dollars so well that he has less than 15 bucks thats ok???
Have you ever heared about planning expenses?For the most part I agree with you. But if you have a kid. You should probably have more than 15 bucks in your bank account. I heard they can be expensive. Just saying...
Maybe he is taking the money for his childrens separated from the hobbies destinated money?
"Oh no my car broke down! Damn I didn't plan for the unexpected expense! If only I didn't worry about video games and instead worked until I had this thing called disposable income I wouldn't be such a carless loser!"
She. And I don't need to worry about my car breaking down, I am a qualified Mechanic - I can fix it. I also have enough spare's lying around before you jump on that gun.
Food and stuff is not expensive in my country, so I don't need to worry about having spare over, because I did plan. Whatever I have left over is for entertainment. I pre ordered early with no mention of this stuff - this is where my annoyance comes from. If you have nothing more to add that is of a useful note, please feel free to go explore the in game world.
Well good for you. I just dropped 1300 on the front end of my truck. And while I have more than enough money to cover ESO I have no intention of giving them a loan while I wait for the pre auth to drop off. I must say that I am glad for this thread. I have been sitting on the fence whether to subscribe or not based on ZoS past performance. This thread pushed me away from the game. Looks like I will be eating the 30 days I already paid for as well now.
I'm almost to the point of asking for a refund on both copies of imperial editions I bought. I can hardly connect to the game most of the time anyway, a whole lot of Character Load Requested, and a lot of disconnects with "An Unknown Error Occurred" which they still haven't addressed to my satisfaction or anyone in my guilds. We might only be like a group of 10 people or so, but most of us are losing our will to play this game.1 -
StevieKingslayer✭✭✭✭✭StevieKingslayer wrote: »
So you're saying since he planned to have x amount of dollars and spend x amount of dollars so well that he has less than 15 bucks thats ok???
Have you ever heared about planning expenses?For the most part I agree with you. But if you have a kid. You should probably have more than 15 bucks in your bank account. I heard they can be expensive. Just saying...
Maybe he is taking the money for his childrens separated from the hobbies destinated money?
"Oh no my car broke down! Damn I didn't plan for the unexpected expense! If only I didn't worry about video games and instead worked until I had this thing called disposable income I wouldn't be such a carless loser!"
She. And I don't need to worry about my car breaking down, I am a qualified Mechanic - I can fix it. I also have enough spare's lying around before you jump on that gun.
Food and stuff is not expensive in my country, so I don't need to worry about having spare over, because I did plan. Whatever I have left over is for entertainment. I pre ordered early with no mention of this stuff - this is where my annoyance comes from. If you have nothing more to add that is of a useful note, please feel free to go explore the in game world.
Well good for you. I just dropped 1300 on the front end of my truck. And while I have more than enough money to cover ESO I have no intention of giving them a loan while I wait for the pre auth to drop off. I must say that I am glad for this thread. I have been sitting on the fence whether to subscribe or not based on ZoS past performance. This thread pushed me away from the game. Looks like I will be eating the 30 days I already paid for as well now.
Dang $1300? -contains need to talk about cars-
This thread is very insightful, I'm glad I saw it before I went to verify. My friend didnt though and it landed him in trouble with his bank, so hence why I'm defending this so hard. I think the best thing for all of us to do is wait and see what they do next, as they are now telling people it's a "glitch". Im going to be waiting anyway.
I am demanding better customer service from Zenimax Studios.
I am demanding better and more open communication between the devs & the playerbase.Majin Stevie || Iothane || NymphetaminePVP || PVEPlayer since beta.3 -
Felarrond✭✭✭So how many people have actually gotten their money back at this point after subscribing?
Charge is still on my account this morning, so them saying they expect the charges to be gone in like 20 minutes as some people said, is simply not true for the majority of people. Generally speaking this things take 2-3 business days to disappear, which means for many not until Tuesday.4 -
StevieKingslayer wrote: »
So you're saying since he planned to have x amount of dollars and spend x amount of dollars so well that he has less than 15 bucks thats ok???
Have you ever heared about planning expenses?For the most part I agree with you. But if you have a kid. You should probably have more than 15 bucks in your bank account. I heard they can be expensive. Just saying...
Maybe he is taking the money for his childrens separated from the hobbies destinated money?
"Oh no my car broke down! Damn I didn't plan for the unexpected expense! If only I didn't worry about video games and instead worked until I had this thing called disposable income I wouldn't be such a carless loser!"
She. And I don't need to worry about my car breaking down, I am a qualified Mechanic - I can fix it. I also have enough spare's lying around before you jump on that gun.
Food and stuff is not expensive in my country, so I don't need to worry about having spare over, because I did plan. Whatever I have left over is for entertainment. I pre ordered early with no mention of this stuff - this is where my annoyance comes from. If you have nothing more to add that is of a useful note, please feel free to go explore the in game world.
Well good for you. I just dropped 1300 on the front end of my truck. And while I have more than enough money to cover ESO I have no intention of giving them a loan while I wait for the pre auth to drop off. I must say that I am glad for this thread. I have been sitting on the fence whether to subscribe or not based on ZoS past performance. This thread pushed me away from the game. Looks like I will be eating the 30 days I already paid for as well now.
If its a preauthorize, they won't get your money. The money is still in your account until such time as your bank receives the actual 'bill.' Again, if its a preauthorize (validation of current active account), you are not loaning anyone money. You just don't have access to that money.
0 -
Felarrond✭✭✭StevieKingslayer wrote: »StevieKingslayer wrote: »
So you're saying since he planned to have x amount of dollars and spend x amount of dollars so well that he has less than 15 bucks thats ok???
Have you ever heared about planning expenses?For the most part I agree with you. But if you have a kid. You should probably have more than 15 bucks in your bank account. I heard they can be expensive. Just saying...
Maybe he is taking the money for his childrens separated from the hobbies destinated money?
"Oh no my car broke down! Damn I didn't plan for the unexpected expense! If only I didn't worry about video games and instead worked until I had this thing called disposable income I wouldn't be such a carless loser!"
She. And I don't need to worry about my car breaking down, I am a qualified Mechanic - I can fix it. I also have enough spare's lying around before you jump on that gun.
Food and stuff is not expensive in my country, so I don't need to worry about having spare over, because I did plan. Whatever I have left over is for entertainment. I pre ordered early with no mention of this stuff - this is where my annoyance comes from. If you have nothing more to add that is of a useful note, please feel free to go explore the in game world.
Well good for you. I just dropped 1300 on the front end of my truck. And while I have more than enough money to cover ESO I have no intention of giving them a loan while I wait for the pre auth to drop off. I must say that I am glad for this thread. I have been sitting on the fence whether to subscribe or not based on ZoS past performance. This thread pushed me away from the game. Looks like I will be eating the 30 days I already paid for as well now.
Dang $1300? -contains need to talk about cars-
This thread is very insightful, I'm glad I saw it before I went to verify. My friend didnt though and it landed him in trouble with his bank, so hence why I'm defending this so hard. I think the best thing for all of us to do is wait and see what they do next, as they are now telling people it's a "glitch". Im going to be waiting anyway.
This is no glitch, it's more than likely an oversight, someone at ZoS not thinking when they picked a payment processor, and now they're claiming it's a glitch to save face. It's not the first time they've out-and-out lied about something in ESO. I remember them claiming that they were not using the same game engine as SWTOR early in beta and getting pounded by bad press because they were. Zenimax has no problem lying to their customers when it saves face.0 -
Felarrond✭✭✭StevieKingslayer wrote: »
So you're saying since he planned to have x amount of dollars and spend x amount of dollars so well that he has less than 15 bucks thats ok???
Have you ever heared about planning expenses?For the most part I agree with you. But if you have a kid. You should probably have more than 15 bucks in your bank account. I heard they can be expensive. Just saying...
Maybe he is taking the money for his childrens separated from the hobbies destinated money?
"Oh no my car broke down! Damn I didn't plan for the unexpected expense! If only I didn't worry about video games and instead worked until I had this thing called disposable income I wouldn't be such a carless loser!"
She. And I don't need to worry about my car breaking down, I am a qualified Mechanic - I can fix it. I also have enough spare's lying around before you jump on that gun.
Food and stuff is not expensive in my country, so I don't need to worry about having spare over, because I did plan. Whatever I have left over is for entertainment. I pre ordered early with no mention of this stuff - this is where my annoyance comes from. If you have nothing more to add that is of a useful note, please feel free to go explore the in game world.
Well good for you. I just dropped 1300 on the front end of my truck. And while I have more than enough money to cover ESO I have no intention of giving them a loan while I wait for the pre auth to drop off. I must say that I am glad for this thread. I have been sitting on the fence whether to subscribe or not based on ZoS past performance. This thread pushed me away from the game. Looks like I will be eating the 30 days I already paid for as well now.
If its a preauthorize, they won't get your money. The money is still in your account until such time as your bank receives the actual 'bill.' Again, if its a preauthorize (validation of current active account), you are not loaning anyone money. You just don't have access to that money.
A pre-auth can still cause insufficient funds, and can still cause overdrafts. Not having access to that money for up to 5 business days to some people is a huge deal.1 -
StevieKingslayer✭✭✭✭✭bjeardoeb14_ESO wrote: »StevieKingslayer wrote: »StevieKingslayer wrote: »
So you're saying since he planned to have x amount of dollars and spend x amount of dollars so well that he has less than 15 bucks thats ok???
Have you ever heared about planning expenses?For the most part I agree with you. But if you have a kid. You should probably have more than 15 bucks in your bank account. I heard they can be expensive. Just saying...
Maybe he is taking the money for his childrens separated from the hobbies destinated money?
"Oh no my car broke down! Damn I didn't plan for the unexpected expense! If only I didn't worry about video games and instead worked until I had this thing called disposable income I wouldn't be such a carless loser!"
She. And I don't need to worry about my car breaking down, I am a qualified Mechanic - I can fix it. I also have enough spare's lying around before you jump on that gun.
Food and stuff is not expensive in my country, so I don't need to worry about having spare over, because I did plan. Whatever I have left over is for entertainment. I pre ordered early with no mention of this stuff - this is where my annoyance comes from. If you have nothing more to add that is of a useful note, please feel free to go explore the in game world.
Well good for you. I just dropped 1300 on the front end of my truck. And while I have more than enough money to cover ESO I have no intention of giving them a loan while I wait for the pre auth to drop off. I must say that I am glad for this thread. I have been sitting on the fence whether to subscribe or not based on ZoS past performance. This thread pushed me away from the game. Looks like I will be eating the 30 days I already paid for as well now.
Dang $1300? -contains need to talk about cars-
This thread is very insightful, I'm glad I saw it before I went to verify. My friend didnt though and it landed him in trouble with his bank, so hence why I'm defending this so hard. I think the best thing for all of us to do is wait and see what they do next, as they are now telling people it's a "glitch". Im going to be waiting anyway.
This is no glitch, it's more than likely an oversight, someone at ZoS not thinking when they picked a payment processor, and now they're claiming it's a glitch to save face. It's not the first time they've out-and-out lied about something in ESO. I remember them claiming that they were not using the same game engine as SWTOR early in beta and getting pounded by bad press because they were. Zenimax has no problem lying to their customers when it saves face.
This is true. Although, I'm hoping (because I do like the game so much) that they fix this quick. I really do want to be on their side, but it's just difficult when there is so much of this type of thing happening, and it's especially worse when no one from the team fronts up in the front to say anything, even just a "we're working on it"I am demanding better customer service from Zenimax Studios.
I am demanding better and more open communication between the devs & the playerbase.Majin Stevie || Iothane || NymphetaminePVP || PVEPlayer since beta.0 -
And this is all for people who even have a credit card.
You atleast still get your money back eventually.
People who planned on playing with game time cards already have to buy and use the game time card in order to activate the 30 free days.
And those cards only come in packages of 60 days.
So you're down already an extra 25€/30$ just to be able to start the 30 free days.
No option to just play the 30 days and see if it's worth subbing any longer.3 -
Felarrond✭✭✭What ticks me off the most is that they're completely mum's the word on this thread, but go ahead and post promotional crap like this thread.3
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aegis156✭✭StevieKingslayer wrote: »StevieKingslayer wrote: »
So you're saying since he planned to have x amount of dollars and spend x amount of dollars so well that he has less than 15 bucks thats ok???
Have you ever heared about planning expenses?For the most part I agree with you. But if you have a kid. You should probably have more than 15 bucks in your bank account. I heard they can be expensive. Just saying...
Maybe he is taking the money for his childrens separated from the hobbies destinated money?
"Oh no my car broke down! Damn I didn't plan for the unexpected expense! If only I didn't worry about video games and instead worked until I had this thing called disposable income I wouldn't be such a carless loser!"
She. And I don't need to worry about my car breaking down, I am a qualified Mechanic - I can fix it. I also have enough spare's lying around before you jump on that gun.
Food and stuff is not expensive in my country, so I don't need to worry about having spare over, because I did plan. Whatever I have left over is for entertainment. I pre ordered early with no mention of this stuff - this is where my annoyance comes from. If you have nothing more to add that is of a useful note, please feel free to go explore the in game world.
Well good for you. I just dropped 1300 on the front end of my truck. And while I have more than enough money to cover ESO I have no intention of giving them a loan while I wait for the pre auth to drop off. I must say that I am glad for this thread. I have been sitting on the fence whether to subscribe or not based on ZoS past performance. This thread pushed me away from the game. Looks like I will be eating the 30 days I already paid for as well now.
Dang $1300? -contains need to talk about cars-
This thread is very insightful, I'm glad I saw it before I went to verify. My friend didnt though and it landed him in trouble with his bank, so hence why I'm defending this so hard. I think the best thing for all of us to do is wait and see what they do next, as they are now telling people it's a "glitch". Im going to be waiting anyway.
1 ton F350 both tie rods and all 4 ball joints 600 in parts 700 in labor. go big or go home.
I bought the retail imperial version for the statue and the book for my kids who love fantasy stuff the game was actually an extra. ZoS has just made to many mistakes (IMHO) for me to continue to support their efforts. I'll just spend my time and money on the MMO being done by the "Other" DAoC founder. Hopefully he will have his *** together.2 -
If its a preauthorize, they won't get your money. The money is still in your account until such time as your bank receives the actual 'bill.' Again, if its a preauthorize (validation of current active account), you are not loaning anyone money. You just don't have access to that money.
Well, the money disappearing from your account or not having access to the money is for many people the same. I'm in a financial position where this kind of thing is not a problem for me, but I can imagine it is a problem for some people.
However, since it might actually only truly impact a very minor, very vocal, portion of the playerbase (let's say maybe 2% of the total playerbase) I'm quite sure they are willing to accept those losses, since I'm pretty sure a lot of people are just ranting and venting but will go through with their sub regardless.
And any MMO can run fine with maybe 150 000 subscribers, seeing as how many F2P MMO's out there survive, I don't see the point of ranting and raging and screaming at the top of your lungs.
They won't change anything since they'll get enough money, trust me.
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bjeardoeb14_ESO wrote: »StevieKingslayer wrote: »
So you're saying since he planned to have x amount of dollars and spend x amount of dollars so well that he has less than 15 bucks thats ok???
Have you ever heared about planning expenses?For the most part I agree with you. But if you have a kid. You should probably have more than 15 bucks in your bank account. I heard they can be expensive. Just saying...
Maybe he is taking the money for his childrens separated from the hobbies destinated money?
"Oh no my car broke down! Damn I didn't plan for the unexpected expense! If only I didn't worry about video games and instead worked until I had this thing called disposable income I wouldn't be such a carless loser!"
She. And I don't need to worry about my car breaking down, I am a qualified Mechanic - I can fix it. I also have enough spare's lying around before you jump on that gun.
Food and stuff is not expensive in my country, so I don't need to worry about having spare over, because I did plan. Whatever I have left over is for entertainment. I pre ordered early with no mention of this stuff - this is where my annoyance comes from. If you have nothing more to add that is of a useful note, please feel free to go explore the in game world.
Well good for you. I just dropped 1300 on the front end of my truck. And while I have more than enough money to cover ESO I have no intention of giving them a loan while I wait for the pre auth to drop off. I must say that I am glad for this thread. I have been sitting on the fence whether to subscribe or not based on ZoS past performance. This thread pushed me away from the game. Looks like I will be eating the 30 days I already paid for as well now.
If its a preauthorize, they won't get your money. The money is still in your account until such time as your bank receives the actual 'bill.' Again, if its a preauthorize (validation of current active account), you are not loaning anyone money. You just don't have access to that money.
A pre-auth can still cause insufficient funds, and can still cause overdrafts. Not having access to that money for up to 5 business days to some people is a huge deal.
I understand the frustration. There have been times when a preauth has caused an overdraft penalty on my account. Easily rectified if you contact your bank and explain the situation. They will usually monitor the situation and reverse the overcharge once the funds are released.
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Daviiid_ESO✭✭✭s2firestar wrote: »Agreed. If they don't do sometForss_Davidb16_ESO wrote: »Bethesda’s Global VP of Marketing and PR, , Pete Hines
“If you don’t like the game, of course you’re not subscribing to it,” says Hines. “You get the game, you get your first month without having to pay for a subscription to see ‘is this thing a thing I like’? If your approach that you want to take is that, for example, you love Skyrim, you played it for 125 hours, but after three or four weeks you were done, then you can do the exact same thing in Elder Scrolls Online.”
http://games.on.net/2014/04/elder-scrolls-online-pete-hines-says-sub-model-only-fails-if-youre-not-getting-your-moneys-worth/
just as information.
Just to quote the next paragraph from what Peter Hines said“You can buy it, play the hell out of it for four weeks and go ‘Eh! I’m done. I did everything I wanted to do, I did a bunch of single-player stuff, I did a bunch of PVP, and now I’m out.’ Then you’re out. The subscription is irrelevant. The initial purchase is exactly the same as any other PC game because you don’t have to pay for the subscription until your 30 days is up.”
You dont have to pay for a subscription to use your 30 days, you simply have to authorize your card. In the end won't actually charge you anything, but show up as pending. WoW did this as well, at least back when I played.
People make a big deal about nothing. It's standard practice to authorize. If you buy a pair of jeans, the card gets authorized as well.
Except when your bank (and your government) takes +5% off ANY kind of charge. Even if it is refunded later (and there goes the other 5%).
Except when you weren't informed about this, and now you only see that you don't have your 30 day of playtime what you have payed for, BECAUSE IT'S THE FRIGGIN END OF THE MONTH AND MANY OF US DON'T HAVE MONEY ON THEIR CC-s.
I payed for the *** thing, and now I want to use it!
Except they never charge you, it's just pending, then gets removed. It shouldn't affect your balance at all.0 -
Felarrond✭✭✭bjeardoeb14_ESO wrote: »StevieKingslayer wrote: »
So you're saying since he planned to have x amount of dollars and spend x amount of dollars so well that he has less than 15 bucks thats ok???
Have you ever heared about planning expenses?For the most part I agree with you. But if you have a kid. You should probably have more than 15 bucks in your bank account. I heard they can be expensive. Just saying...
Maybe he is taking the money for his childrens separated from the hobbies destinated money?
"Oh no my car broke down! Damn I didn't plan for the unexpected expense! If only I didn't worry about video games and instead worked until I had this thing called disposable income I wouldn't be such a carless loser!"
She. And I don't need to worry about my car breaking down, I am a qualified Mechanic - I can fix it. I also have enough spare's lying around before you jump on that gun.
Food and stuff is not expensive in my country, so I don't need to worry about having spare over, because I did plan. Whatever I have left over is for entertainment. I pre ordered early with no mention of this stuff - this is where my annoyance comes from. If you have nothing more to add that is of a useful note, please feel free to go explore the in game world.
Well good for you. I just dropped 1300 on the front end of my truck. And while I have more than enough money to cover ESO I have no intention of giving them a loan while I wait for the pre auth to drop off. I must say that I am glad for this thread. I have been sitting on the fence whether to subscribe or not based on ZoS past performance. This thread pushed me away from the game. Looks like I will be eating the 30 days I already paid for as well now.
If its a preauthorize, they won't get your money. The money is still in your account until such time as your bank receives the actual 'bill.' Again, if its a preauthorize (validation of current active account), you are not loaning anyone money. You just don't have access to that money.
A pre-auth can still cause insufficient funds, and can still cause overdrafts. Not having access to that money for up to 5 business days to some people is a huge deal.
I understand the frustration. There have been times when a preauth has caused an overdraft penalty on my account. Easily rectified if you contact your bank and explain the situation. They will usually monitor the situation and reverse the overcharge once the funds are released.
Most banks will, yes, but that's still money that'll probably be unavailable for close to a week right at the beginning of a month, when most people pay bills. And the fact that it was completely a hidden fee, you were never told on any of the subscription billing pages anything other than "You are being billed 0.00 and will not be billed until your game time expires." That's why this is a terrible move by zenimax.1 -
Daviiid_ESO✭✭✭Regardless of whether ZOS has done this on purpose to try and cheat us in some way or if there was just a mistake made, does it really need to come to the typed equivalent of frothing-at-the-mouth anger?
Except it doesn't even affect balance. It's not a charge, it's an authorization. They're not taking your money people, chill out.0 -
aegis156✭✭Forss_Davidb16_ESO wrote: »s2firestar wrote: »Agreed. If they don't do sometForss_Davidb16_ESO wrote: »Bethesda’s Global VP of Marketing and PR, , Pete Hines
“If you don’t like the game, of course you’re not subscribing to it,” says Hines. “You get the game, you get your first month without having to pay for a subscription to see ‘is this thing a thing I like’? If your approach that you want to take is that, for example, you love Skyrim, you played it for 125 hours, but after three or four weeks you were done, then you can do the exact same thing in Elder Scrolls Online.”
http://games.on.net/2014/04/elder-scrolls-online-pete-hines-says-sub-model-only-fails-if-youre-not-getting-your-moneys-worth/
just as information.
Just to quote the next paragraph from what Peter Hines said“You can buy it, play the hell out of it for four weeks and go ‘Eh! I’m done. I did everything I wanted to do, I did a bunch of single-player stuff, I did a bunch of PVP, and now I’m out.’ Then you’re out. The subscription is irrelevant. The initial purchase is exactly the same as any other PC game because you don’t have to pay for the subscription until your 30 days is up.”
You dont have to pay for a subscription to use your 30 days, you simply have to authorize your card. In the end won't actually charge you anything, but show up as pending. WoW did this as well, at least back when I played.
People make a big deal about nothing. It's standard practice to authorize. If you buy a pair of jeans, the card gets authorized as well.
Except when your bank (and your government) takes +5% off ANY kind of charge. Even if it is refunded later (and there goes the other 5%).
Except when you weren't informed about this, and now you only see that you don't have your 30 day of playtime what you have payed for, BECAUSE IT'S THE FRIGGIN END OF THE MONTH AND MANY OF US DON'T HAVE MONEY ON THEIR CC-s.
I payed for the *** thing, and now I want to use it!
Except they never charge you, it's just pending, then gets removed. It shouldn't affect your balance at all.
It does actually. Banks count that as money spent.2 -
Felarrond✭✭✭Forss_Davidb16_ESO wrote: »s2firestar wrote: »Agreed. If they don't do sometForss_Davidb16_ESO wrote: »Bethesda’s Global VP of Marketing and PR, , Pete Hines
“If you don’t like the game, of course you’re not subscribing to it,” says Hines. “You get the game, you get your first month without having to pay for a subscription to see ‘is this thing a thing I like’? If your approach that you want to take is that, for example, you love Skyrim, you played it for 125 hours, but after three or four weeks you were done, then you can do the exact same thing in Elder Scrolls Online.”
http://games.on.net/2014/04/elder-scrolls-online-pete-hines-says-sub-model-only-fails-if-youre-not-getting-your-moneys-worth/
just as information.
Just to quote the next paragraph from what Peter Hines said“You can buy it, play the hell out of it for four weeks and go ‘Eh! I’m done. I did everything I wanted to do, I did a bunch of single-player stuff, I did a bunch of PVP, and now I’m out.’ Then you’re out. The subscription is irrelevant. The initial purchase is exactly the same as any other PC game because you don’t have to pay for the subscription until your 30 days is up.”
You dont have to pay for a subscription to use your 30 days, you simply have to authorize your card. In the end won't actually charge you anything, but show up as pending. WoW did this as well, at least back when I played.
People make a big deal about nothing. It's standard practice to authorize. If you buy a pair of jeans, the card gets authorized as well.
Except when your bank (and your government) takes +5% off ANY kind of charge. Even if it is refunded later (and there goes the other 5%).
Except when you weren't informed about this, and now you only see that you don't have your 30 day of playtime what you have payed for, BECAUSE IT'S THE FRIGGIN END OF THE MONTH AND MANY OF US DON'T HAVE MONEY ON THEIR CC-s.
I payed for the *** thing, and now I want to use it!
Except they never charge you, it's just pending, then gets removed. It shouldn't affect your balance at all.
A pre-auth DOES affect your balance while it's still on ledger. It can make other charges be declined, or accepted and cause Insufficient Funds. Yes, you'll get the money returned, but if you don't have it in your account you either can't play after today or the 6th, or can cause a temporary overdraft and be unable to pay more important bills. And you were NEVER told you were being charged.4 -
Sorcerious wrote: »
If its a preauthorize, they won't get your money. The money is still in your account until such time as your bank receives the actual 'bill.' Again, if its a preauthorize (validation of current active account), you are not loaning anyone money. You just don't have access to that money.
Well, the money disappearing from your account or not having access to the money is for many people the same. I'm in a financial position where this kind of thing is not a problem for me, but I can imagine it is a problem for some people.
However, since it might actually only truly impact a very minor, very vocal, portion of the playerbase (let's say maybe 2% of the total playerbase) I'm quite sure they are willing to accept those losses, since I'm pretty sure a lot of people are just ranting and venting but will go through with their sub regardless.
And any MMO can run fine with maybe 150 000 subscribers, seeing as how many F2P MMO's out there survive, I don't see the point of ranting and raging and screaming at the top of your lungs.
They won't change anything since they'll get enough money, trust me.
Yeah, I'm willing to bet this is truly a very small minority of the player base having this issue, which would support the issue being a glitch/oversight. Not that it makes it OK. But, for those screaming about not supporting the game or developer anymore because of this issue maybe wait a couple days and take the right steps to protect your accounts (like calling them right now while they are still open and getting your complaint on file with them) and keep in mid the hassle for the next time a purchase is made... read the fine print and be prepared for an emergency before you invest all your eggs or give someone your information over the internet.
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Leeta✭✭✭This can be compared to if you for instance were to buy a new computer and they have a deal at the shop 'buy now, pay next month!'. They will do a credit check up on you so they will be sure that you can pay for it when the bill comes. Now if they would promise you that you can pay for it later but when you come home and notice they withdrew the money right away you would be pretty pissed off. This is the exactly same thing. they should do a check so its a legit card but not take the whole subscription fee! They took 80 bucks from me which i probably wont see til after the weekend again and maybe i had planned to do something else for those this weekend? If they had made clear from start that they were gonna do this i wouldve been more cautios as to add my cc right now and for 6 months sub.
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Hatson✭What the *** is going on? I set up my subscription plan to activate 30 days. My account status set active. After that I canceled my subscription, because I want my money back. I don't want to pay another 30 days, because I'm not sure, that I want to do it after 30 days. And at now I see, that my account status - cancelled.1
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[Deleted User]✭✭✭The user and all related content has been deleted.Edited by [Deleted User] on April 4, 2014 3:02PM0
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Daviiid_ESO✭✭✭
Anytime you want to link this clearly stated info i'd gladly read it, all my box says is i get a free 30 days subscription and i need a credit card to subscribe and internet access, no where on the packaging does it state i need my credit card to actually add my CD key and get my 30 days free time.Forss_Davidb16_ESO wrote: »Pretty sure WoW also required you to enter CC information to authorize to access your 30 days. At least when I played.
It's amazing how people still whine that they've been charged and "WHY WHYY WHYYYYYYYY" when it has been clearly stated several times that it's just authorization and you HAVE NOT BEEN CHARGED. Pre-Auth usually takes a couple of hours max.
Paying 30 days to get 30 free isn't even free in my book..
You are not paying for 30 days to get 30 free. They are not actually taking money for the sub until your initial 30 days runs out, which you can cancel before if you decide to stop playing.0 -
Felarrond✭✭✭Spectral_Lord wrote: »So, what happens to those people who have early access? Which was extended, last I remember.
That will be wiped away once we select a payment option, doesn't it?
I wouldn't setup your sub until Sunday, but more than likely, you'll still end up with a billing date of May 4th when you do, which technically means you're only getting 29 days of gametime anyway, another "glitch."2 -
What the *** is going on? I set up my subscription plan to activate 30 days. My account status set active. After that I canceled my subscription, because I want my money back. I don't want to pay another 30 days, because I'm not sure, that I want to do it after 30 days. And at now I see, that my account status - cancelled.
That's what happens when you cancel your account, account status: cancelled.
Real question is, can you still login to play and does your account details show you how much time you have left? Mine shows it: You have 29 days of game time remaining.0 -
Felarrond✭✭✭Sorcerious wrote: »
If its a preauthorize, they won't get your money. The money is still in your account until such time as your bank receives the actual 'bill.' Again, if its a preauthorize (validation of current active account), you are not loaning anyone money. You just don't have access to that money.
Well, the money disappearing from your account or not having access to the money is for many people the same. I'm in a financial position where this kind of thing is not a problem for me, but I can imagine it is a problem for some people.
However, since it might actually only truly impact a very minor, very vocal, portion of the playerbase (let's say maybe 2% of the total playerbase) I'm quite sure they are willing to accept those losses, since I'm pretty sure a lot of people are just ranting and venting but will go through with their sub regardless.
And any MMO can run fine with maybe 150 000 subscribers, seeing as how many F2P MMO's out there survive, I don't see the point of ranting and raging and screaming at the top of your lungs.
They won't change anything since they'll get enough money, trust me.
Yeah, I'm willing to bet this is truly a very small minority of the player base having this issue, which would support the issue being a glitch/oversight. Not that it makes it OK. But, for those screaming about not supporting the game or developer anymore because of this issue maybe wait a couple days and take the right steps to protect your accounts (like calling them right now while they are still open and getting your complaint on file with them) and keep in mid the hassle for the next time a purchase is made... read the fine print and be prepared for an emergency before you invest all your eggs or give someone your information over the internet.
The problem I'm seeing with this is that from every complaint I've seen, their phone support is just as bad as their email support. CSR's making terrible mistakes, or completely not understanding what you're trying to talk to them about, though I'll be calling in today anyway for another issue, so I'll be sure to leave an honest review.1 -
-thats ****** up, can u still login game?What the *** is going on? I set up my subscription plan to activate 30 days. My account status set active. After that I canceled my subscription, because I want my money back. I don't want to pay another 30 days, because I'm not sure, that I want to do it after 30 days. And at now I see, that my account status - cancelled.
Edited by ZOS_MarissaM on April 4, 2014 3:29PM0