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Bank Account Being Charged?
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StevieKingslayer✭✭✭✭✭My thoughts:
1. They messed up. How on earth they didn't foresee a backlash from this decision is beyond me. So they're either incompetent or jeez I don't even know.
2. Why on earth do we have to have money in our account? We paid the box price which was said to come with 30 days free. We have zero zip nada obligations to pay them more money.
3. If you don't have more than 14.99 in your bank account (for whatever reason)(I literally mean for whatever reason) then you should put down this freaking video game and get your *** together.
WOW! is all I can say to #3. I am disabled and on a fixed income. I only get enough money to cover bills and cover 1 game, my only entertainment expense. I cancelled my LOTRO sub for this game (something I regret now). I don't have cable or any extras like that because disability benefits are next to nill. You are saying I should just give up my one and only "extra" thing because Zenimax is doing something morally and legally wrong? They lied to people. They said they would not charge, but they do and have. You are saying that as a disabled, nearly bed ridden person, who only has 1 game to entertain them, doesn't have their "*** together" and should just sit here with nothing to do? Way to go on not understanding how life works in any way, shape, or form, and on putting down large sectors of the community.
I apologize. You are most certainly an exception to the rule. However #3 still stands. For the others not in such a rocky boat that you're in. If they have time to spend on a video game but don't have 15 bucks in their account then theres a serious issue there.
I wouldn't have apologized. It sounds like a whole lot of sensationalism. I mean first off, you get enough to cover 1 game as your entertainment activity? But how are you paying for the Internet access required to play the game? Is that one of the "bills" you have each month? What other non-essentials do you have in your "bills" group that you're hiding to make your point more poignant?
I mean yes, what they did with the charge seems different than other games have done in the past. I don't remember seeing more than a $1 dollar hold check. Or I don't remember an actual amount being taken from my available funds when a hold check was performed, except at higher amounts when doing airline reservations, hotel reservations, etc.
But using your story to make a point seems pretty crass when you look at everything you have in your "bills" section.
In my country people on disability payments must have access to the internet to talk to their case managers via email, as well as a phone line. Mayhaps they must have to also?I am demanding better customer service from Zenimax Studios.
I am demanding better and more open communication between the devs & the playerbase.Majin Stevie || Iothane || NymphetaminePVP || PVEPlayer since beta.2 -
mlindstrmSoul Shriven"Greetings
did you read the email I sent you? There's a glitch in our system. We are aware of it and we are working on. Its not because you have $2.00 in your account. Please bare with us. I am sorry for all the frustration this has caused you. Thank you for your continued interest and support!"
Now they are saying it's a glitch... really starting to hate customer support.7 -
Skallolf✭✭✭
Ah stating my opinion is attacking now? You'd make a good politician. Also... If I was low income my priority would be eduction, better work, more work, or a combination. Not a video game to escape from the reality I let myself wallow in.StevieKingslayer wrote: »My thoughts:
1. They messed up. How on earth they didn't foresee a backlash from this decision is beyond me. So they're either incompetent or jeez I don't even know.
2. Why on earth do we have to have money in our account? We paid the box price which was said to come with 30 days free. We have zero zip nada obligations to pay them more money.
3. If you don't have more than 14.99 in your bank account (for whatever reason)(I literally mean for whatever reason) then you should put down this freaking video game and get your *** together.
So my *** isn't together simply because I only get paid once a month? Jesus Christ...
I don't care if you only get paid once a year. If you don't have 15 bucks in your bank account you've got bigger problems to handle than some video game. Jesus Christ...
Attacking people on low incomes is just rude for the sake of being rude. No amounts of smiley faces can cover that fact.
It certainly reads that way. You seem to be the one telling people how they should be spending their money so maybe it is you who should be a politician.
I guess you just like to say things that are controversial.2 -
StevieKingslayer wrote: »Arestelle90 wrote: »Hmm, this bugs me because the conformation email I received said $0.00 due, and my account said first billing would be in May (also says I have 30 days of game time) but I have a pending $14.99 on my bank account? They said they wouldn't charge until 30 days is up. I only read a little of this thread, not all. So they really are charging? I've been super patient and very forgiving since Sunday. Heck, you could even say it didn't really bother me about the down times. Though, the charge is alittle annoying. I was sure I read everything to determine whether they'd charge immediately.
It will be given back, but they have just gone about it in a very dirty way. For some it goes back instantly, for others they get an overdraft fee and it isnt returned yet. It's different depending on your bank/payment system.
Ah ok. I was actually starting to feel confused. They weren't going to charge, they did charge, it'll be given back... lol. But thank you I didn't know that. It is lame for the folks who got charged extra by their banks. And yes, I don't think they should've put a hold of the whole amount on the account. How about none? Or just a buck like gas stations if you must know the account is real? Haha.0 -
StevieKingslayer✭✭✭✭✭Arestelle90 wrote: »StevieKingslayer wrote: »Arestelle90 wrote: »Hmm, this bugs me because the conformation email I received said $0.00 due, and my account said first billing would be in May (also says I have 30 days of game time) but I have a pending $14.99 on my bank account? They said they wouldn't charge until 30 days is up. I only read a little of this thread, not all. So they really are charging? I've been super patient and very forgiving since Sunday. Heck, you could even say it didn't really bother me about the down times. Though, the charge is alittle annoying. I was sure I read everything to determine whether they'd charge immediately.
It will be given back, but they have just gone about it in a very dirty way. For some it goes back instantly, for others they get an overdraft fee and it isnt returned yet. It's different depending on your bank/payment system.
Ah ok. I was actually starting to feel confused. They weren't going to charge, they did charge, it'll be given back... lol. But thank you I didn't know that. It is lame for the folks who got charged extra by their banks. And yes, I don't think they should've put a hold of the whole amount on the account. How about none? Or just a buck like gas stations if you must know the account is real? Haha.
It's alright, the confusion is strong around here at the moment
I think most of us here can agree that it should have only been $1.00, or $00.1. If it's only to know the card is real, they shouldnt need the whole sub fee really..I am demanding better customer service from Zenimax Studios.
I am demanding better and more open communication between the devs & the playerbase.Majin Stevie || Iothane || NymphetaminePVP || PVEPlayer since beta.1 -
Skallolf✭✭✭StevieKingslayer wrote: »My thoughts:
1. They messed up. How on earth they didn't foresee a backlash from this decision is beyond me. So they're either incompetent or jeez I don't even know.
2. Why on earth do we have to have money in our account? We paid the box price which was said to come with 30 days free. We have zero zip nada obligations to pay them more money.
3. If you don't have more than 14.99 in your bank account (for whatever reason)(I literally mean for whatever reason) then you should put down this freaking video game and get your *** together.
WOW! is all I can say to #3. I am disabled and on a fixed income. I only get enough money to cover bills and cover 1 game, my only entertainment expense. I cancelled my LOTRO sub for this game (something I regret now). I don't have cable or any extras like that because disability benefits are next to nill. You are saying I should just give up my one and only "extra" thing because Zenimax is doing something morally and legally wrong? They lied to people. They said they would not charge, but they do and have. You are saying that as a disabled, nearly bed ridden person, who only has 1 game to entertain them, doesn't have their "*** together" and should just sit here with nothing to do? Way to go on not understanding how life works in any way, shape, or form, and on putting down large sectors of the community.
I apologize. You are most certainly an exception to the rule. However #3 still stands. For the others not in such a rocky boat that you're in. If they have time to spend on a video game but don't have 15 bucks in their account then theres a serious issue there.
I wouldn't have apologized. It sounds like a whole lot of sensationalism. I mean first off, you get enough to cover 1 game as your entertainment activity? But how are you paying for the Internet access required to play the game? Is that one of the "bills" you have each month? What other non-essentials do you have in your "bills" group that you're hiding to make your point more poignant?
I mean yes, what they did with the charge seems different than other games have done in the past. I don't remember seeing more than a $1 dollar hold check. Or I don't remember an actual amount being taken from my available funds when a hold check was performed, except at higher amounts when doing airline reservations, hotel reservations, etc.
But using your story to make a point seems pretty crass when you look at everything you have in your "bills" section.
In my country people on disability payments must have access to the internet to talk to their case managers via email, as well as a phone line. Mayhaps they must have to also?
Exactly.
We have the same system here where I live to. I NEED internet access in order to keep in touch with my hospital as my phone-lines are not very reliable. Just because they use the internet as a source of pure entertainment does not mean that it does not still have a very genuine and practical use too.
Some people just seem to like to dismiss genuine concerns so that they can shout over them for the sake of it.
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Froobert✭✭✭If any of you want to post some warnings or words of advice for new players when they begin to play TESO, post here:
http://forums.elderscrollsonline.com/discussion/68040/the-elder-scrolls-online-welcome#latest
Make sure they know whats happening with bank problems and the sub
Froobert the TankWhen In doubt, Bash it out!
"Member of Noore"2 -
Ao12321✭My thoughts:
1. They messed up. How on earth they didn't foresee a backlash from this decision is beyond me. So they're either incompetent or jeez I don't even know.
2. Why on earth do we have to have money in our account? We paid the box price which was said to come with 30 days free. We have zero zip nada obligations to pay them more money.
3. If you don't have more than 14.99 in your bank account (for whatever reason)(I literally mean for whatever reason) then you should put down this freaking video game and get your *** together.
WOW! is all I can say to #3. I am disabled and on a fixed income. I only get enough money to cover bills and cover 1 game, my only entertainment expense. I cancelled my LOTRO sub for this game (something I regret now). I don't have cable or any extras like that because disability benefits are next to nill. You are saying I should just give up my one and only "extra" thing because Zenimax is doing something morally and legally wrong? They lied to people. They said they would not charge, but they do and have. You are saying that as a disabled, nearly bed ridden person, who only has 1 game to entertain them, doesn't have their "*** together" and should just sit here with nothing to do? Way to go on not understanding how life works in any way, shape, or form, and on putting down large sectors of the community.
I apologize. You are most certainly an exception to the rule. However #3 still stands. For the others not in such a rocky boat that you're in. If they have time to spend on a video game but don't have 15 bucks in their account then theres a serious issue there.
I wouldn't have apologized. It sounds like a whole lot of sensationalism. I mean first off, you get enough to cover 1 game as your entertainment activity? But how are you paying for the Internet access required to play the game? Is that one of the "bills" you have each month? What other non-essentials do you have in your "bills" group that you're hiding to make your point more poignant?
I mean yes, what they did with the charge seems different than other games have done in the past. I don't remember seeing more than a $1 dollar hold check. Or I don't remember an actual amount being taken from my available funds when a hold check was performed, except at higher amounts when doing airline reservations, hotel reservations, etc.
But using your story to make a point seems pretty crass when you look at everything you have in your "bills" section.
I apologized due to the off chance he isn't lying. People on disability (who aren't abusing the system) get *** big time.1 -
Flametyn✭✭✭
So you're saying since he planned to have x amount of dollars and spend x amount of dollars so well that he has less than 15 bucks thats ok???
Have you ever heared about planning expenses?For the most part I agree with you. But if you have a kid. You should probably have more than 15 bucks in your bank account. I heard they can be expensive. Just saying...
Maybe he is taking the money for his childrens separated from the hobbies destinated money?
"Oh no my car broke down! Damn I didn't plan for the unexpected expense! If only I didn't worry about video games and instead worked until I had this thing called disposable income I wouldn't be such a carless loser!"
Maybe you not, most of the ppl plan also the unexpetced expense and have investments plans active...
1 -
StevieKingslayer✭✭✭✭✭
So you're saying since he planned to have x amount of dollars and spend x amount of dollars so well that he has less than 15 bucks thats ok???
Have you ever heared about planning expenses?For the most part I agree with you. But if you have a kid. You should probably have more than 15 bucks in your bank account. I heard they can be expensive. Just saying...
Maybe he is taking the money for his childrens separated from the hobbies destinated money?
"Oh no my car broke down! Damn I didn't plan for the unexpected expense! If only I didn't worry about video games and instead worked until I had this thing called disposable income I wouldn't be such a carless loser!"
She. And I don't need to worry about my car breaking down, I am a qualified Mechanic - I can fix it. I also have enough spare's lying around before you jump on that gun.
Food and stuff is not expensive in my country, so I don't need to worry about having spare over, because I did plan. Whatever I have left over is for entertainment. I pre ordered early with no mention of this stuff - this is where my annoyance comes from. If you have nothing more to add that is of a useful note, please feel free to go explore the in game world.I am demanding better customer service from Zenimax Studios.
I am demanding better and more open communication between the devs & the playerbase.Majin Stevie || Iothane || NymphetaminePVP || PVEPlayer since beta.3 -
Nymbil✭✭My thoughts:
1. They messed up. How on earth they didn't foresee a backlash from this decision is beyond me. So they're either incompetent or jeez I don't even know.
2. Why on earth do we have to have money in our account? We paid the box price which was said to come with 30 days free. We have zero zip nada obligations to pay them more money.
3. If you don't have more than 14.99 in your bank account (for whatever reason)(I literally mean for whatever reason) then you should put down this freaking video game and get your *** together.
WOW! is all I can say to #3. I am disabled and on a fixed income. I only get enough money to cover bills and cover 1 game, my only entertainment expense. I cancelled my LOTRO sub for this game (something I regret now). I don't have cable or any extras like that because disability benefits are next to nill. You are saying I should just give up my one and only "extra" thing because Zenimax is doing something morally and legally wrong? They lied to people. They said they would not charge, but they do and have. You are saying that as a disabled, nearly bed ridden person, who only has 1 game to entertain them, doesn't have their "*** together" and should just sit here with nothing to do? Way to go on not understanding how life works in any way, shape, or form, and on putting down large sectors of the community.
I apologize. You are most certainly an exception to the rule. However #3 still stands. For the others not in such a rocky boat that you're in. If they have time to spend on a video game but don't have 15 bucks in their account then theres a serious issue there.
I wouldn't have apologized. It sounds like a whole lot of sensationalism. I mean first off, you get enough to cover 1 game as your entertainment activity? But how are you paying for the Internet access required to play the game? Is that one of the "bills" you have each month? What other non-essentials do you have in your "bills" group that you're hiding to make your point more poignant?
I mean yes, what they did with the charge seems different than other games have done in the past. I don't remember seeing more than a $1 dollar hold check. Or I don't remember an actual amount being taken from my available funds when a hold check was performed, except at higher amounts when doing airline reservations, hotel reservations, etc.
But using your story to make a point seems pretty crass when you look at everything you have in your "bills" section.
Not that it is any of your business, but actually, internet is not and extra at all, it is required. In order to file disability claims, ask questions or get information, I have to have internet access. To reach my worker, they prefer email to phone. Other than that, I have no non essentials that I pay for other than the game, I don't even pay for a cell phone, something most people consider an necessity. You can choose to believe me or not, I do not care. My statement stands. I have limited funds and Zenimax taking the money out and calling it a pre-auth is dishonest and something I can't afford right now.4 -
Gadamlub14_ESO✭✭✭✭its clear that Zenimax mod ZOS_MarissaM has seen this thread (as they have edited some posts here on page 12) so i assume that Zenimax is quite aware if the issue people are having. could we have a reply on this please? like, Now? whether or not people are actually over reacting or not, you guys are loosing potential subscribers over this...Edited by Gadamlub14_ESO on April 4, 2014 2:17PM3 -
Ao12321✭
Ah stating my opinion is attacking now? You'd make a good politician. Also... If I was low income my priority would be eduction, better work, more work, or a combination. Not a video game to escape from the reality I let myself wallow in.StevieKingslayer wrote: »My thoughts:
1. They messed up. How on earth they didn't foresee a backlash from this decision is beyond me. So they're either incompetent or jeez I don't even know.
2. Why on earth do we have to have money in our account? We paid the box price which was said to come with 30 days free. We have zero zip nada obligations to pay them more money.
3. If you don't have more than 14.99 in your bank account (for whatever reason)(I literally mean for whatever reason) then you should put down this freaking video game and get your *** together.
So my *** isn't together simply because I only get paid once a month? Jesus Christ...
I don't care if you only get paid once a year. If you don't have 15 bucks in your bank account you've got bigger problems to handle than some video game. Jesus Christ...
Attacking people on low incomes is just rude for the sake of being rude. No amounts of smiley faces can cover that fact.
It certainly reads that way. You seem to be the one telling people how they should be spending their money so maybe it is you who should be a politician.
I guess you just like to say things that are controversial.
I state my opinions nothing more nothing less.0 -
tRaB✭i buy Digital imperioal edition + 30 days and i must make payment for another months to redem code are you sirious ?. i dont want to pay bcs i dont know if i still be on this game ..
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Gadamlub14_ESO✭✭✭✭Spectral_Lord wrote: »
If they haven't already.Gadamlub14_ESO wrote: »its clear that Zenimax mod ZOS_MarissaM has seen this thread (as they have edited some posts here) so i assume that Zenimax is quite aware if the issue people are having. could we have a reply on this please? like, Now? whether or not people are actually over reacting or not, you guys are loosing potential subscribers over this...
it was meant as a current thing, as, they have lost potential subscribers, and will continue to.2 -
Felarrond✭✭✭Gadamlub14_ESO wrote: »Spectral_Lord wrote: »
If they haven't already.Gadamlub14_ESO wrote: »its clear that Zenimax mod ZOS_MarissaM has seen this thread (as they have edited some posts here) so i assume that Zenimax is quite aware if the issue people are having. could we have a reply on this please? like, Now? whether or not people are actually over reacting or not, you guys are loosing potential subscribers over this...
it was meant as a current thing, as, they have lost potential subscribers, and will continue to.
Couldn't agree more. This game was already on precarious ground because of some of the lackluster content, bugs carrying over from beta, connection issues, but to then turn around and whether or not it was intentional, potentially screw over a customers bank account, they'll probably lose a hell of a lot of subscribers over this. Oh well, makes the road to Free-To-Play shorter as they do this stuff.5 -
Khyras✭✭✭LoL someone said that they want to see if i can afford sub.Do they realize that if i have 13 euros on my account now,i may not have it in may?Ever hear of spending?Edited by Khyras on April 4, 2014 2:25PM4 -
Ao12321✭StevieKingslayer wrote: »
So you're saying since he planned to have x amount of dollars and spend x amount of dollars so well that he has less than 15 bucks thats ok???
Have you ever heared about planning expenses?For the most part I agree with you. But if you have a kid. You should probably have more than 15 bucks in your bank account. I heard they can be expensive. Just saying...
Maybe he is taking the money for his childrens separated from the hobbies destinated money?
"Oh no my car broke down! Damn I didn't plan for the unexpected expense! If only I didn't worry about video games and instead worked until I had this thing called disposable income I wouldn't be such a carless loser!"
She. And I don't need to worry about my car breaking down, I am a qualified Mechanic - I can fix it. I also have enough spare's lying around before you jump on that gun.
Food and stuff is not expensive in my country, so I don't need to worry about having spare over, because I did plan. Whatever I have left over is for entertainment. I pre ordered early with no mention of this stuff - this is where my annoyance comes from. If you have nothing more to add that is of a useful note, please feel free to go explore the in game world.
She. He. It. Whatever. You're a person your sex has nothing to do with anything. I said it once. I'll say it again. If you have less than 15 dollars in your account I would strongly recommend you worry less about video games and more about your real life situation.
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Garriej✭
Now you can't play.I just bought this game with the last of the money I had on my card. So what now?
ADDITIONAL REQUIREMENTS
30 DAYS UNLIMITED GAME PLAY INCLUDED WITH PURCHASE. VALID PAYMENT METHOD OR PAID GAME TIME CARD FOR SUBSCRIPTION AND PERSISTENT INTERNET CONNECTION REQUIRED.
Acceptance of End User License Agreement, Terms of Service, and Privacy Policy, and account registration using enclosed one-time use activation code, required to play. Must be 13+ to register. The 30 days of unlimited game play begins when you select your preferred subscription plan on store.elderscrollsonline.com. Subscription fees only charged for game access after the first 30 days, subject to cancellation by you at any time.
so yeah, they will charge the amout(on non recurring payments its permanent) and you will get it back in a few days, see if there is someoen you can borrow a few bucks from is the only option you have.. xD
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I was told that i can buy this game without using my credit card so i bought the standard version with paysafe cards . If i use paysafe for this 1 month subscription in order to activate my 30 free days how are they gonna put back the money in my paysafe account ? And if they cant put them back does this mean that i am actually buying one extra month of playtime including the 30 free days by doing that ?Edited by CalaQuendiR on April 4, 2014 2:29PM2
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StevieKingslayer✭✭✭✭✭StevieKingslayer wrote: »
So you're saying since he planned to have x amount of dollars and spend x amount of dollars so well that he has less than 15 bucks thats ok???
Have you ever heared about planning expenses?For the most part I agree with you. But if you have a kid. You should probably have more than 15 bucks in your bank account. I heard they can be expensive. Just saying...
Maybe he is taking the money for his childrens separated from the hobbies destinated money?
"Oh no my car broke down! Damn I didn't plan for the unexpected expense! If only I didn't worry about video games and instead worked until I had this thing called disposable income I wouldn't be such a carless loser!"
She. And I don't need to worry about my car breaking down, I am a qualified Mechanic - I can fix it. I also have enough spare's lying around before you jump on that gun.
Food and stuff is not expensive in my country, so I don't need to worry about having spare over, because I did plan. Whatever I have left over is for entertainment. I pre ordered early with no mention of this stuff - this is where my annoyance comes from. If you have nothing more to add that is of a useful note, please feel free to go explore the in game world.
She. He. It. Whatever. You're a person your sex has nothing to do with anything. I said it once. I'll say it again. If you have less than 15 dollars in your account I would strongly recommend you worry less about video games and more about your real life situation.
Maybe in your country $15 is nothing, but in mine it's alot. Keep your opinions about money to yourself. It's not about that, it's about the fact that they don't have to take the full sub fee. I have never run across another MMO that takes THE FULL sub fee just to check. The checking is null and void. People who brought their online editions with those cards are being checked, when their card is already verified because they used it to buy the online copy. That is dodgy, whether you want to believe it or not.
And my real life situation is fine, if you cannot read. My bills are probably in better shape than most people here telling us to stop whinging. Edited by StevieKingslayer on April 4, 2014 2:31PMI am demanding better customer service from Zenimax Studios.
I am demanding better and more open communication between the devs & the playerbase.Majin Stevie || Iothane || NymphetaminePVP || PVEPlayer since beta.4 -
Falconid✭Hopefully, I guess. I wonde however, does this now mean they actually CHARGE your account, check wether or not there would be enough money, or, even, only check wether or not the account exists? In case of the latter I could go an activate it. Else I wont be able to play for the next one or two months, lol. Gotta pay back some money, and don't get much to begin with.
Regards
Falconid
ps/edit
Actually I thought there would be only a few more players after official release, due to most preordering. Now I assume ther will be less players then during the early access. HELL Yeah!Edited by Falconid on April 4, 2014 2:33PM0 -
Khyras✭✭✭"Subscription fees only charged for game access after the first 30 days, subject to cancellation by you at any time."
I would say 13 euros is full sub fee and is being asked for charge now,not after 30 days.Glitch? How convenient that it glitches for a full sub fee amount.4 -
Felarrond✭✭✭Hopefully, I guess. I wonde however, does this now mean they actually CHARGE your account, check wether or not there would be enough money, or, even, only check wether or not the account exists? In case of the latter I could go an activate it. Else I wont be able to play for the next one or two months, lol. Gotta pay back some money, and don't get much to begin with.
Regards
Falconid
They pre-auth the TOTAL amount of your subscription, so if you don't have it, it won't go through or could overdraft your account.1 -
thingy003✭✭She. He. It. Whatever. You're a person your sex has nothing to do with anything. I said it once. I'll say it again. If you have less than 15 dollars in your account I would strongly recommend you worry less about video games and more about your real life situation.
that is just ridiculous. I often have no money in my account, at other times I have £££££. Currently I have more than enough in to cover this charge but not by much. I have cheques waiting to clear and am waiting on over a grand's worth of expenses from my work to be paid at some point next week.
I also have money for all the beer and rum I am going to drink over the weekend whilst playing (I am aware this isn't strictly relevant but I really want a beer right now) 4 -
justjosb16_ESOSoul ShrivenAs I use Paysafe cards, this is really annoying.
Who says I wanna play this game a month later? But to activate my account with Paysafe cards I HAVE to buy another month, which is downright ridiculous. Since I don't own VISA, Mastercard or Paypal and use a national bank in my country, I can only use Paysafe.
So to get my pre-order bonus and to actually play the game after sunday I HAVE to buy another month?
Wow, rude.1 -
StevieKingslayer✭✭✭✭✭It's also more than $15 for me, yaknow...exchange rate and all that. It equals out to over $25, so it's not just $15. There are other countries outside of America ^.^I am demanding better customer service from Zenimax Studios.
I am demanding better and more open communication between the devs & the playerbase.Majin Stevie || Iothane || NymphetaminePVP || PVEPlayer since beta.3
